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INDUSTRY PROFILE
With the largest number of life insurance policies in force in the world, Insurance
happens to be a mega opportunity in India. It’s a business growing at the rate of 15-20
per cent annually and presently is of the order of Rs 1560.41 billion (for the financial
year 2006 – 2007). Together with banking services, it adds about 7% to the country’s
Gross Domestic Product (GDP). The gross premium collection is nearly 2% of GDP
and funds available with LIC for investments are 8% of the GDP.
Even so nearly 65% of the Indian population is without life insurance cover while
A large part of our population is also subject to weak social security and pension
as it provides long term funds for infrastructure development and strengthens the risk
taking ability of individuals. It is estimated that over the next ten years India would
Reliance Life Insurance Company Limited comes under the Anil Dhirubhai Ambani
Group (ADAG) which ranks among the top 3 private sector financial services and
banking companies of India. Reliance ventured into the life insurance business in
October 2005 by acquiring AMP Sanmar and in 2009-2010, it became the largest
RLIC has a huge network of around 1145 branches covering a wide geographical
area. It is one of the ISO 9001:2000 certified life insurance companies of India and
has been awarded the "Jamnalal Bajaj Uchit Vyavahar Insurance Company.
Company History
VISSION
MISSION
Investor Behavior Toward Reliance life Insurance (Child Plan) Page 3
Create unmatched value for everyone through dependable, effective, transparent and
In Reliance life insurance the products are dividing into two solutions.
Reliance Life Insurance is here with Solutions for Individuals, a series of plans that
will help you make wise investments, protect your family, secure your child’s future
Plans
Protection Plans
Protect your family even when you’re not around by investing in Reliance Protection
Plans. Choose a limited period plan or a lifetime protection plan depending on your
needs.
Reliance Savings & Investment Plans help you to set aside some money to achieve
specific goals in life, which means that you can enjoy life and provide for your
Unit Linked Insurance Plans generally called as ULIP are investment cum protection
plans that offers you dual benefits of availing market linked returns on your
Child Plan
Save systematically and secure your child’s future needs by investing in Reliance
Child Plans. You can always be there for your child when he or she needs you.
Retirement Plan
Invest today in Reliance Retirement Plans and save money to enjoy life even after
retirement. You will never have to depend on another person or make any
Health Plan
Convey that you care for your family through Reliance Life Insurance Health Plans.
As an employer, you believe in providing the best opportunities for your employees
while keeping the interests of the company in mind. How will you strike a balance
between the two? Reliance Life Insurance offers you a win-win solution with
and disablements, you can also efficiently manage their future with gratuity and
pension plans. So invest in Reliance Solutions for Groups to give your employees a
sense of belonging and feel at peace knowing that you have fulfilled your obligation
Plans
You believe in providing the best opportunities for your employees while keeping the
interests of the company in mind. With the Reliance Group Leave Encashment Plus
Plan, you can manage your employees' funds better, providing security alongside
growth. Now you can strike the perfect balance between providing protection cover
Company Ltd
The Indian Government introduced the Payment of Gratuity Act in 1972. Generally
gratuity accrues at a rate of 15 days last drawn salary per year of service for each
cessation of employment.
Reliance Jan Samriddhi Insurance Plan is a low cost life insurance cum savings plan
Reliance Group Shield Plan not only ensures protection of financial interest of a
Lending Institute but also provides peace of mind to its group members & their
Reliance Life Insurance specializes in insurance products that help in satisfying the
services.
It is a part of the Reliance Capital group, which in turn is a member of the Reliance
Group. Reliance Capital is already among the leading privately owned providers of
financial services and is among the top 3 organizations in the financial service sector.
Stock broking
Natural resources
Life insurance
Media
General insurance
Entertainment
Proprietary investments
Healthcare
Private equity
Infrastructure
AMP Sanmar Life Insurance was a joint venture between AMP, Australia and the
Sanmar Group. Headquartered in Chennai, AMP Sanmar had over 90offices across
the country, 9000 agents, and more than 900 employees. Consequent to the
acquisition of the entire equity capital of AMP, Australia and Sanmar Group in AMP
Sanmar Life Insurance Co. Ltd., by Reliance Capital Limited, „AMP Sanmar Life
Insurance Co. Ltd.‟ has changed to „Reliance Life Insurance Co. Ltd.‟ on
Ltd. of the Reliance - Anil Dhirubhai Ambani Group. The company acquired 100 per
cent shareholding in AMP Sanmar Life Insurance Company in August 2005.RLIC has
a huge network of around 1145 branches covering a wide geographical area. It is one
Apart from Life Insurance Corporation, the public sector life insurer, there are 21
other private sector life insurers, most of them joint ventures between Indian groups
These are few companies on the list. The total life insurance market can be judged in
can be seen that market share of more than 70% is with LIC. Life insurance policy in
India is growing rapidly ever since the sector opened up for the Private and foreign
players. The industry is in the throes of competitive market forces. Unlike Several
industries like telecommunication and oil industry, insurance is not a high capital cost
network.
2011
RLIC’s Boundaries for Books Campaign won the 'Silver' at the Indian Digital
Media Awards (IDMA) 2012, under Best Integrated Campaign – Social Cause
Amongst the top 3 Most Trusted Service Brands in the Insurance category as
per the Brand Equity‘s ‘Most Trusted Service Brands 2011’ Survey
can be generally defined as the set of interconnected structural element that provides
Mainframe infrastructure is more concerned for providing the better hard and soft
infrastructure facilities to all the employees. The main objective of providing infrastructure
facilities is to get maximum contribution from the employees towards the work. By creating
conductive working environment at the work place employees can work properly to attain
their goals effectively. One of the main reasons for facilities good infrastructure facilities is to
make employees committed for the long period of time in the organization. It makes the work
100% power
Drinking water
Health care
without delay or gap and ends just before the subsequent steps may begin. It is a
DIRECTORS
MANAGER
MANAGER
SALES MANAGER
SALES MANAGER
SALES
SALES EXECTUIVE
EXECTUIVE
ADVISOR ADVISOR
The name of the model can be explained by the fact that the model was developed by
Tom Peters & Robert Waterman, consultants at the McKinsey & Company consulting
firm.
STRUCTUE: Reliance Life Insurance Company unit relate to each other: centralized,
functional division, decentralize, matrix, network, etc. Mainframe Company has line
and staff organizational structure, where authority flows from top to bottom and every
SYSTEM: The daily activity, procedures, process and routines that staff member are
engaged into the job done. In Mainframe Infrastructure company there is an open
system which is quite visible to all works. From beginning of the day, employees are
engaged on calling with clients. The information is freely available at all level work.
STAFF: Reliance Life Insurance Company’s people resources and how they are
developed, trained and motivated. Employees are competent to do their job. Training
STYLE: The leadership Style adopted by the management and the company’s overall
Operating approach. Every company has to change their style time to time for
efficient control and performance of work .Mainframe also changes its style and shifts
autocratic to participative style of leadership from left to right for implementation and
SKILL: The actual skill and competencies of the employees working for the
company.
Communication Skills
Managerial Skills
Leadership
Technical Skills
Presentation Skills
SHARED VALUES: The values and belief of the company to guide employees
A SWOT analysis guide you to identify the positive and negative inside your
organization (S-W) and outside of it, in the external environment (O-T). Developing a
full awareness of your situation can help with both strategic planning and decision-
making. It involves specifying the objective of the business venture or project and
identifying the internal and external factors that are favorable and unfavorable to
Reliance
negative impact
Title:
The study deals mainly with studying the buying pattern in the insurance industry
with a special focus on Reliance life Insurance. The various segments of the markets
divided in terms of Insurance Needs, Age groups, Satisfaction levels etc will also
studied.
(child plan).
According the market survey come know about how much potential of
A big boom has been witnessed in Insurance Industry in recent times. A large number
of new players have entered the market and are vying to gain market share in this
rapidly improving market. The study deals with Reliance in focus and the various
segments that it caters to. The study then goes on to evaluate and analyses the findings
1.4METHODOLOGY
The methodology used to analyze method the project in mainly based on survey
RESEARCH DESIGN
NON-PROBABILITY
Sample size:
The sample size was 50 which comprised of mainly peoples from Siliguri.
Although all efforts have been taken to make the result of survey as accurate as
The time period of study it was not possible to cover all the areas.
When I joined the company at Siliguri I worked on this project to know the Investor
behavior towards Reliance Life Insurance (Child Plan). I probed into this area and
found that people don’t invest their money in this Company, which has deistically
impacted on the total turnover of the organization. I tried to work in this area and
Reasons to conduct
(Child Plan).
No of respondent Percentage
YES 46 92
NO 4 8
YES
92%
The above table represents the number of respondent are employed. Out of 50
No of Percentage
Respondents
YES 48 96
NO 2 4
Chart 2. Showing the numbers of respondents has Insurance Policy
NO
4%
YES
96%
The above table shows the numbers of people have the Insurance Policy.
Among the 50 peoples 48(96%) peoples have policy and 3(4%) don’t
have.
OTHER
10%
RELIANCE
19%
LIC
52%
SBI
13%
ICIC
6%
have LIC policy, 9(19) peoples have Reliance, 5(10) peoples have others, 6(13%)
No of respondent Percentage
5YEARS 11 23
5-10 YEARS 20 42
10-15 YEARS 10 21
policy
15-20 YEARS
14%
5YEARS
23%
10-15 YEARS
21%
5-10 YEARS
42%
The table shows 48 peoples have Insurance policy and their time period of the Policy.
The option of respondents is 11(23%) peoples do 5 year policy, 20(42%) people have
5-10 year , 10(21) people have 10-15 year , 7(14%) people have 15-20 year policy
Policy
No of respondent Percentage
C0VER FUTURE 30 38
UNCERTAINITY
TAX
DEDUCTIO
NS
38%
COVER
FUTURE
UNCERTAI
NITY
62%
The above table shows 30(68%) peoples think Insurance Policy cover Future
No of respondent Percentage
LOW PREMIUM 5 10
LARGE RISK 20 42
COVARINCE
MONEY BACK 10 21
GUARANTEE
REPUTATION OF 5 10
COMPANY
EASY ACESS TO 8 17
The above table 5(10%) respondents attracted Low premium, 20 (42%) respondents
attracted large risk covariance, 10(21%) respondents attracted Money back plan,
10 000-20 000
31%
20 000-30 000
42%
30 000(19%) above.
No of respondent Percentage
YES 45 94
NO 3 6
Table 9.Showing respondent have child plan for their child or not
No of respondents Percentage
YES 35 78
NO 10 22
peoples 35(78%) people have child plan and10 (22%) peoples don’t have child plan
Table 10. Showing respondents which company child plan they have
No of respondent Percentage
RELIANCE LIFE 8 23
INSURANCE
LIC 10 29
SBI 5 14
HDFC 5 14
OTHERS 7 20
have
The above table represent the respondent have child plan for their child. Out of 35
people 10(29%)people they have their child’s LIC child plan, 8(23%) people have
RELIANCE LIFE INSURANCE child plan, 5(14%)have SBI child plan, 5(14%)
people have HDFC child plan and 7(20%) people have other company child plan.
CONCLUSION
4.1 Findings
insurance policy
Majority of the respondent 30 people found larger risk covariance as the most
I observe that now day’s 98% people have insurance policy.Most of the people
prefer LIC policy. People believe that future uncertainty is the biggest benefit of
4.3 SUGGESTION
Our exhaustive research in the field of Life Insurance threw up some interesting
trends which can be seen in the above analysis. A general impression that we gathered
during Data collection was the immense awareness and knowledge among people
about various companies and their insurance products. People are beginning to look
beyond LIC for their insurance needs and are willing to trust private players with their
hard earned money. People in general have been impression by the marketing and
Television ad campaigns over the years is beginning to have it’s impact now.
The general satisfaction levels among public with regards to policy and agents still
requires improvement. But therein lays the opportunity for a relative new comer like
ING. LIC has never been known for prompt service or customer oriented methods and
1. BOOKS/MAGAZINES REFFERED:
WWW.RELIANCELIFE.CO.IN
WWW.CIFAINSURANCE.COM
WWW.MONEYOUTLOOK.COM
WWW.INSURANCE.IND.COM
3. REPORTS/ARTICLES REFFERED:
QUESTIONNAIRE
NAME
YES
NO
YES
NO
WHICH INSURANCE POLICY DO YOU HAVE?
LIC
ICIC
SBI LIFE INSURANCE
ING VYSYA LIFE
RELIANCE LIFE INSURANCE
ANY OTHER
FOR HOW MANY YEARS DO YOU HAVE INSURANCE POLICY?
5YRS
5-10 YRS
10-15 YRS
ANY OTHERS
WHAT DO YOU THINK ARE THE BENEFITS OF INSURANCE COVER ?
4K
4-8K
8-12K
12-16K
WHAT’S YOUR PERCEPTION ABOUT INSURANCE?
A SAVING TOOL
A TAX SAVING DEVICE
A TOOL TO PROTECT FUTURE
ARE YOU SATISFIED WITH THE CHILDREN PLAN POLICY?
YES
NO
LIC
NSC
BONDS
PPF
PF
EPF
WHICH IS THE BEST FORM OF INVESTMENTS?
FIXED ASSETS
BANK DEPOSIT
JEWELLERY
SECURITIES, i.e. Bonds, MFs