PROGRAMA DE FORMACION: _________INGLES _________

CODIGO FICHA: ___________________

COMPETENCIA:

NOMBRE Y APELLIDOS: luisa Vanesa gonzalez

IDENTIFICACION 1006020231 T.I

FECHA: 12/08/2020

For this activity you should complete the following business letters with the terms below taken
from the glossary for business letters.

Para esta actividad deberán completar las siguientes cartas comerciales con los términos tomados
del glosario para cartas comerciales.

Do not hesitate Enclosed Inquire

Dedication Commence Notice

Grateful Concerns Apologize

Convenient

OBSERVACIONES:__________________________________________________________________
______
______________________________________________________________________.

JUICIO EVALUATIVO FINAL: APROBO_____ NO APROBO______

____________________________________ _________________________

FIRMA APRENDIZ FIRMA INSTRUCTOR

Business Letter Format

Company, Inc.

123 Alphabet Drive

Los Angeles, California 90002

15 October 2016

Mr. John Doe

Customer Service Representative

Widgets Galore, Inc.

987 Widget Street

Miami, Florida 33111

Dear Mr. Doe:

I am writing you concerning a recent purchase of widgets and I would like to (1) INQUIRE some
aspects about it. Approximately two weeks ago, on October 1, I ordered a total of 50 widgets for
Company, Inc. via the Widgets Galore client webpage. I received an email (2 NOTICE two
days later confirming the receipt of payment and the shipment of the widgets. According to your
website, shipments should reach their destination within 3-5 business days of being sent, but I
have yet to receive the widgets. I would be (3 GRATEFUL to have any information on what
may have happened to delay the shipment or where the shipment is currently. You will find the
required documents (4) ENCLOSED with this letter.

I have worked with Widgets Galore, Inc. in the past and have the greatest confidence in your
products and customer service. We need the shipment of widgets soon, however, and I hoped you
might be able to provide me with an idea of when I can expect them. Thank you in advance for any
help you might be able to offer.

Sincerely,

Sam Brown

Vice President of Company, Inc.

555-555-5555

s.brown@companyinc.com

July 14, 20015

MS. LUZILLE RODRIGUEZ

066, San Isidro Poblacion,

Nabua, Camarines Sur

Dear ma’am

I would like to (5) Commence to express gratitude for writing us all your (6) COMMENCEregarding
our services last July 8, 2015.

Our restaurant accepts that we made shortcomings you cited in your letter. Last July 8, 2015, our
head chef took an emergency leave due to some personal reasons. This resulted to our poor
service. We know that is our obligation to (7) APOLOGIZE because the service was not (8)
CONVENIENT for your happy family bounding. We hope you will still give our restaurant a chance
because our staff has been training with (9) DEDICATION for good results in service. As of now,
we are hiring another chef to avoid incidents like that. We will also hold a skills enhancement
training on July 21, 2015 about efficient and effective food service provision for the improvement
of our employees.

Again, we apologize for the incident. If you would like to know more about our services, please
(10) DO NOT HESITATE to contact us.

Sincerely yours,

NINA DROBEV

Manager