Trouble Report: No. Trouble Name Trouble Code State

Trouble
No. Trouble name Trouble code State

1 9690880717 GNOC_TT_DD_MOBILE_200717_5494215Accepted
5 9688873579 GNOC_TT_DD_CNTT_200716_54907719 Accepted
Trouble report
From 02/07/2020 09:49:01 - To 17/07/2020 23:59:59
Description
3. Problem time : After 10 PM
4.
3. Serving
Problemcell
time:1: at TNI0258 2TNI0258MA
night,since 1 month ago 2TNI0258MA121 -Tanintharyi Region Tanintharyi Region
5. Handset
4. Problem
3. Type
Serving cell :Redminote
time: can't
: whole time,since 8pro
find 6 months ago.
5.
4. Handset
3. Problem Type
Serving cell
time: 1: :16/7/2020(
Meizu M6 Note
MDY0607 7AM2MDY0607MA
) 2MDY0607MA111 - Mandalay Region Mandalay Region
5. Serving
4. Handsetcell
Type : Oppo
:There A3s
is no records.
4.
5. Serving
Handsetcell
Type: There is no records.
: HuaweiY6
3.
5. Problem
Handset time
Type: :wholeI phonetime,since 2 months
X / Samsung J16 ago
4.
3. Serving
Problemcell
time: There
: After is no records.
10:30 PM
5.
4. Handset
3. Type
Serving cell
Problem time : :After
: ThereHuaweiis Nova
10no:45PM 3i customer used can not found site code.
records.
5. Handset
4. Problem
3. Type
Serving cell :
time: ThereHuawei nova 2i
is no records.
: The whole time customer used can not found site code.
5. Problem
4.
3. Handsetcell
Serving Type
time : :After
: There Redmiis 8 records. customer used can not found site code.
11noPM
5.
4. Handset
3. Serving Type
Problemcell
time: 1: :After
Redmi
SGG07736 :No8
30 PM2SGG0773MA 2SGG0773MA311 -Sagaing Region Sagaing Region
5.
4. Handset
Serving Type
cell : :Huawei
There is
3. Problem time :The whole time nova3e
no records. customer used can not found site code.
5. Serving
4. Handsetcell
Type : Redmi
: There is no7 records. customer used can not found site code.
testing, Customer
5. Handset Information:
Type :samsung A50Pham Thi Thuy - 9691190584 - No (5) Ward-Sein Pan Myaing/9 Miles, Mayangone, Mayangon
Tranferer
Testing, Information:Name:
Customer Information: Phạm
Pham Thị Thủy,
Thi ThuyPhone: 95969119058,
- 9691190584 - No (5)Email: thuypt7@viettel.com.vn
Ward-Sein Pan Myaing/9 Miles, Mayangone, Mayangon
Tranferer Information:Name: Phạm Thị Thủy, Phone: 95969119058, Email: thuypt7@viettel.com.vn
Domain Incident group name Priority Impact Affected service
CC_Mobile services DD_MOBILE_ALARM_GROUP_DEFALow No
CC_IS/IT services DD_CNTT_ALARM_GROUP_DEFAULLow No
Location Affected node
/ Myanmar (MYT) / Myanmar Zone / Tanintharyi Region / Myeik / Myeik
/ Myanmar (MYT) / Myanmar Zone / Bago Region (West) / Thayarwady / Nattalin
/ Myanmar (MYT) / Myanmar Zone / Mandalay Region / Myingyan / Kyaukpadaung
/ Myanmar (MYT) / Myanmar Zone / Rakhine State / Maungdaw / Buthidaung
/ Myanmar (MYT) / Myanmar Zone / Yangon Region / Yangon (East) / Dagon Myothit (North)
/ Myanmar (MYT) / Myanmar Zone / Mandalay Region / Kyaukse / Kyaukse
/ Myanmar (MYT) / Myanmar Zone / Ayeyarwady Region / Labutta / Mawlamyinegyun
/ Myanmar (MYT) / Myanmar Zone / Yangon Region / Yangon (South) / Kungyangon
/ Myanmar (MYT) / Myanmar Zone / Yangon Region / Yangon (North) / Hlaingtharya
/ Myanmar (MYT) / Myanmar Zone / Sagaing Region / Kanbalu / Kanbalu
/ Myanmar (MYT) / Myanmar Zone / Yangon Region / Yangon (North) / Hlaingtharya
/ Myanmar (MYT) / Myanmar Zone / Sagaing Region / Kanbalu / Ye U
/ Myanmar (MYT) / Myanmar Zone / Yangon Region / Yangon (West) / Mayangone
/ Myanmar (MYT) / Myanmar Zone / Yangon Region / Yangon (West) / Mayangone
Create user Create unit
MYT_TC_RADIO_OPTIMIZATION_Division(+MYT_TC_RADIO_OPTIMIZAT
Receive unit Receive user Action Code
MYT_TC_RADIO_OPTIMIZATION_Division(+MYT_TC_RADIO_OPTIMIZATION)
Work arround Risk Support unit Vendor Related problem Work log Reject code
Create time(dd/MM/yyyy) Last update time(dd/MM/yyyy) Assign time (Waiting receive)(dd/MM/yyyy)
17/07/2020 09:21:49 17/07/2020 09:21:49 17/07/2020 09:21:49
17/07/2020 07:56:06 17/07/2020 07:56:06 17/07/2020 07:56:06
16/07/2020 18:00:22 16/07/2020 18:00:22 16/07/2020 18:00:22
16/07/2020 16:49:58 16/07/2020 16:49:58 16/07/2020 16:49:58
16/07/2020 16:37:45 16/07/2020 16:37:45 16/07/2020 16:37:45
16/07/2020 10:40:33 16/07/2020 10:40:33 16/07/2020 10:40:33
16/07/2020 09:15:53 16/07/2020 09:15:53 16/07/2020 09:15:53
16/07/2020 09:14:16 16/07/2020 09:14:16 16/07/2020 09:14:16
16/07/2020 09:12:42 16/07/2020 09:12:42 16/07/2020 09:12:42
16/07/2020 09:09:41 16/07/2020 09:09:41 16/07/2020 09:09:41
15/07/2020 17:52:10 15/07/2020 17:52:10 15/07/2020 17:52:10
15/07/2020 09:36:12 15/07/2020 09:36:12 15/07/2020 09:36:12
07/07/2020 10:48:57 07/07/2020 10:48:57 07/07/2020 10:48:57
06/07/2020 13:18:39 06/07/2020 13:18:39 06/07/2020 13:18:39
Queue time(dd/MM/yyyy) Clear time(dd/MM/yyyy) Close time(dd/MM/yyyy) Create trouble late
17/07/2020 09:21:49
17/07/2020 07:56:06
16/07/2020 18:00:22
16/07/2020 16:49:58
16/07/2020 16:37:45
16/07/2020 10:40:33
16/07/2020 09:15:53
16/07/2020 09:14:16
16/07/2020 09:12:42
16/07/2020 09:09:41
15/07/2020 17:52:10
15/07/2020 09:36:12
07/07/2020 10:48:57
06/07/2020 13:18:39
Begin trouble time(dd/MM/yyyy) End trouble time(dd/MM/yyyy) Affect time total(H)
16/07/2020 22:06:31
15/07/2020 21:22:31
16/07/2020 17:11:02
16/07/2020 12:40:03
16/07/2020 12:26:38
15/07/2020 21:48:09
15/07/2020 20:42:37
15/07/2020 20:42:01
15/07/2020 20:31:44
15/07/2020 18:01:23
15/07/2020 15:59:58
14/07/2020 21:23:00
07/07/2020 09:15:10
06/07/2020 12:47:30
Fix time(dd/MM/yyyy) Is overdue fix time Is overdue close time Reason Root cause Remain time(H)
0 N 71.54
1 N 70.12
15 N 56.19
16 N 55.01
17 N 54.81
23 N 48.86
24 N 47.45
24 N 47.42
24 N 47.39
24 N 47.34
39 N 32.05
48 N 23.78
239 Y -167
260 Y -188.51
Completer id Clear UserName Auto closed Times to close ticket(H)
No
No
No
No
No
No
No
No
No
No
No
No
No
No
Transmission incident code related Kedb related Sub category Incident related
DD_MOBILE_SUB_DEFAULT
DD_IT_SUB_DEFAULT
DD_IT_SUB_DEFAULT
DD_IT_SUB_DEFAULT
DD_IT_SUB_DEFAULT
Time move(dd/MM/yyyy) Processing unit level 1 Vip station Information ticket Catching time
Number wo select help Relate CR trouble.list.warnLevel WO Code Created by CC Deferred time
Ei Kyi Phyu
Ei Kyi Phyu
Ei Kyi Phyu
Ei Kyi Phyu
Ei Kyi Phyu
Ei Kyi Phyu
Ei Kyi Phyu
Ei Kyi Phyu
Ei Kyi Phyu
Ei Kyi Phyu
Ei Kyi Phyu
Ei Kyi Phyu
Phạm Thị Thủy
Phạm Thị Thủy
Longitude Latitude

Trouble Report: No. Trouble Name Trouble Code State

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No. Trouble name Trouble code State

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