STT Trouble Name Trouble Code State

STT Trouble name Trouble code State
GNOC_TT_DD_MOBILE_200725_554001
1 9696741707 Accepted
13
2 9683214163 Accepted
50
3 9693597600 Accepted
75
4 9690965599 Accepted
39
7 9695130525 Accepted
57
9 9667412513 Accepted
66
10 9680592029 Accepted
05
can't
Customer acceptuse incoming
internetcall.can't
both game andsend
Transfer tocannotradio team_x000D_ other f
sms but can't
other_x000D_
Transfer to radio team accept sms from mytel and e
1. Description
Customer : (9696741707)Customer cannot
and use
can't
Transfer
1. tocannot
Description
internet both
use
radio USSD use internet
team_x000D_
: (9693597600)
game and
code (check both game
Customer
other._x000D_
balance,etc.)
already set c
other_x000D_
Transfer
1.
up internet to setting.Customer
Description radio team
: (9683214163)Customer can't cannot
watch use
2. Problem location : Yangon / Mingaladon / t
Transfer
1.
internet
Customer
facebook tovideos
Description
both radio
cannot
game team_x000D_
: 9695130525
welluseand internet
and According
other_x000D_
both game
can't to and
play NOC
mobile
Htaukkyant Town_x000D_ e
1.
2. Description
mobile
other_x000D_
Problem
legends well. : (9690965599)Customer
checking,their
location : side is all
Yangon / OK and they
Sanchaung cannot
/ saiduse
3. Problem
Customer time
cannot : After
use 9 PM
internet /
both 11 PM_x000D_
game and other Incident group d
internet
that they
Sanchaung
Transfer
2. Problem both
found
tocell game
radio
/ Hone
locationCustomer Description
and
team_x000D_
Lan other_x000D_
Bu
: Yangon sim
Tar number
Ward_x000D_
Region,Insein Domain Priority Impact
4. Serving
Transfer :
to location
radio There
team is no records. customer used name
DD_MOBILE_ALAR
2. Problem
doesn't
3.
1. Problem
Description
Township,Aung time connect
: :Yangon
with BTS
(9667412513)Customer
:
San The whole
Ward,Kaung / Hlegu
time site /code.Customer
Hlegu
_x000D_
Kone cannot
1st Townuse/
can
1. not found
Description site
:: Customercode._x000D_ can't use CC_Mobile services DD_MOBILE_ALAR
M_GROUP_DEFAU Low No s
Thar
issue
4. Tha
internetis he
Serving bothNa
cell
Street,No.(1091). Yeik
can't
game There Thar
and Ward
ismake _x000D_
outgoing
other._x000D_
no records. call internet
customer and used e
5. Handset
well
3. from
Problem Type
11:00
time P.M : : Huawei
to
:: After_x000D_ 6:00 Y9_x000D_
A.M. CC_Mobile services LT
M_GROUP_DEFAU
DD_MOBILE_ALAR Low No
can't
can
2.
3. Problem
not found accept
location
time site incoming
code._x000D_
: Yangon
since call.can't
24.7.2020 / Htantabin
2:00 P.M send
/ Rakhine r
6.
2.
4. Signal
Problem
Serving bar
cell: :3
location bar_x000D_
There : Yangon
is no Region,Dagon
records. customer used CC_Mobile services LT
M_GROUP_DEFAU
DD_MOBILE_ALAR Low No
sms
5.
Yoe
4. but can't
Handset
Gyi
Serving /contact
Rakhine
Type
cell : 1::Oppo Yoeaccept
YGN0996 sms
Gyi_x000D_
f9_x000D_ from mytel and
2YGN0996MA v
7.
canOther
Seikkan
not Township,Yuzana
found site code._x000D_ Garden Housing,A-2 CC_Mobile services LT
M_GROUP_DEFAU Low No
can't
6.
3. Signal bar
Problem
2YGN0996MA121 use
time USSD
: 3 :bar_x000D_
After
- Yangoncode (check
9 PM_x000D_ balance,etc.)
Region Yangon DD_MOBILE_ALAR i
09975789607,09791490462_x000D_
Street,Building
5. Handset Type (16),Room
: Realme No.(302).
5_x000D_ LT
2.
7.
4. Problem
Other
Serving
Region location
contact
cell : There
10027 : Yangon
:09781780123
19961 is no 2G+4G Region(South),Kyaut
records. _x000D_
customer
Normal 1used- CC_Mobile services M_GROUP_DEFAU
DD_MOBILE_ALAR Low No c
8.
3.
6. Viber
Problem
Signal Number
bartime
: :::from
09696741707,
4bar_x000D_ 11:00 P.M Customer
to 6:00 Pin
A.M,since CC_Mobile services M_GROUP_DEFAU
Tan
8.
can Township,Near
Viber
not found
Number
5. Handset Type site Ta Yat
09781780123,
code._x000D_
Huawei Village,Shwe
Customer
Y8T - 9696741707 - LT
DD_MOBILE_ALAR Low No e
Information:
2
7. months
Other ago Kaung
contact : Hsu
09690965599Thoon /09400007814
Village,SG
Information:
5. Handset Crab
Type
Thi
6. Signal bar Mingaladon,
: FullhaWorld
: Mi- Company
9683214163
note 4_x000D_ Compond.
- Sanchaung, CC_Mobile services LT
M_GROUP_DEFAU Low No
Mingaladon,
4. Serving cell Yangon_x000D_
_x000D_
3.
7. Problem
Sanchaung,
6. Signal
Tranferer bar
Other contact :3: or
time There
Yangon_x000D_ 4 baristime,since
:: whole
09450043066
Information:Name:
no records.
_x000D_ Ei Kyi
he started use
Phyu, Phone: LT
5.
8.
7. Handset
Viber
this sim. Number
Tranferer
Other Type :09667412513
contact
Information:Name:Samsung J6+
:: 09690965599, Ei KyiCustomer
09683455432
Phyu, Phone:
8. Viber
09680277012,Number Email: 09693597600, Customer
6.
4. Signal bar
Information:
Serving
09680277012,
_x000D_
Information: cell: Full
La
kyaw Min
:Email:
There sanKoeikyiphyu@mytel.com.mm
isKo - -9693597600
no 9690965599- -null
records.
eikyiphyu@mytel.com.mm
lin Hlegu
7.
8. Other
Town,
5. Handset
Viber contact
Hlegu, Type
Number : : 09669997131
Yangon_x000D_
Redmi
9667412513, 5 Customer
Tranferer Information:Name: Ei Kyi Phyu, Phone:
8.
6. Viber
SignalNumber
Tranferer
Information: bar : 4Email:
Minn : Di
Information:Name:09768814147,
Par Ei Kyi
- 9667412513 Customer
Phyu, Phone:
- Taikkyi
09680277012, eikyiphyu@mytel.com.mm
Information:
09680277012,
7. Other
Town, Naw : 09793151482 9680592029 -
Email: Ei
contactYangon_x000D_
Taikkyi, Say Bay Hla -
Ahlone,
8. Viber Ahlone,
Tranferer Number Yangon
: 09793151482,
Information:Name: Ei Kyi Customer
Phyu, Phone:
Tranferer
Information: Information:Name:
Mg Thein Zaw
09680277012, Email: eikyiphyu@mytel.com.mm TunEi Kyi
- Phyu, Phone:
9695130525 -
09680277012,
Alam, Myitkyina, Email:
Kachin eikyiphyu@mytel.com.mm
Tranferer Information:Name: Ei Kyi Phyu, Phone:
09680277012, Email: eikyiphyu@mytel.com.mm
Location Affected node
/ Myanmar (MYT) / Myanmar Zone / Yangon Region / Yangon (North) / Mingaladon
/ Myanmar (MYT) / Myanmar Zone / Yangon Region / Yangon (West) / Sanchaung
/ Myanmar (MYT) / Myanmar Zone / Yangon Region / Yangon (North) / Insein
/ Myanmar (MYT) / Myanmar Zone / Yangon Region / Yangon (North) / Hlegu
/ Myanmar (MYT) / Myanmar Zone / Yangon Region / Yangon (South) / Kyauktan
/ Myanmar (MYT) / Myanmar Zone / Yangon Region / Yangon (North) / Htantabin
/ Myanmar (MYT) / Myanmar Zone / Yangon Region / Yangon (East) / Dagon Myothit (Seikkan)
Create user Create unit
MYT_TC_RADIO_OPTIMIZATION_Division(+MYT_TC_RADIO_OPTIMIZA
TION)
TION)
TION)
TION)
TION)
TION)
TION)
Receive unit Receive user Action Code
TION)
TION)
TION)
TION)
TION)
TION)
TION)
Work arround Risk Support unit Vendor Related problem Work log Reject code
Create time(dd/MM/yyyy) Last update time(dd/MM/yyyy) Assign time (Waiting receive)(dd/MM/yyyy)
25/07/2020 09:56:05 25/07/2020 09:56:05 25/07/2020 09:56:05
25/07/2020 09:53:24 25/07/2020 09:53:24 25/07/2020 09:53:24
25/07/2020 09:51:38 25/07/2020 09:51:38 25/07/2020 09:51:38
25/07/2020 09:49:13 25/07/2020 09:49:13 25/07/2020 09:49:13
24/07/2020 09:20:53 24/07/2020 09:20:53 24/07/2020 09:20:53
24/07/2020 09:16:39 24/07/2020 09:16:39 24/07/2020 09:16:39
24/07/2020 09:08:07 24/07/2020 09:08:07 24/07/2020 09:08:07
Queue time(dd/MM/yyyy) Clear time(dd/MM/yyyy) Close time(dd/MM/yyyy) Create trouble late
25/07/2020 09:56:05
25/07/2020 09:53:24
25/07/2020 09:51:38
25/07/2020 09:49:13
24/07/2020 09:20:53
24/07/2020 09:16:39
24/07/2020 09:08:07
Begin trouble time(dd/MM/yyyy) End trouble time(dd/MM/yyyy) Affect time total Fix time(dd/MM/yyyy)
24/07/2020 18:59:16 0
24/07/2020 18:02:02 0
24/07/2020 17:23:13 0
24/07/2020 14:20:02 0
23/07/2020 21:29:50 24
23/07/2020 20:22:34 24
22/07/2020 21:16:28 24
Is overdue fix time Is overdue close time Reason Root cause Remain time(H) Clear UserId
In due date 71.95
In due date 71.91
In due date 71.88
In due date 71.84
In due date 47.37
In due date 47.3
In due date 47.15
Clear UserName Auto closed Times to close ticket(H) Related Transmission trouble Codes
Close by hand
Close by hand
Close by hand
Close by hand
Close by hand
Close by hand
Close by hand
Kedb related Loại node mạng Incident related Time move(dd/MM/yyyy) Processing unit level 1
DD_MOBILE_SUB_DEFA
ULT
DD_MOBILE_SUB_DEFA
ULT
DD_MOBILE_SUB_DEFA
ULT
DD_MOBILE_SUB_DEFA
ULT
DD_MOBILE_SUB_DEFA
ULT
DD_MOBILE_SUB_DEFA
ULT
DD_MOBILE_SUB_DEFA
ULT
Vip station Information ticket Catching time Number wo select help Relate CR
Normal station
Normal station
Normal station
Normal station
Normal station
Normal station
Normal station
Customer
cannot use
Transfer tocannot
internet
radio use bothinternet
team_x000D_
team gameboth and game
USSD
and code
other_x000D_(check balance,etc.) Transfer to
other._x000D_
1. Description (9683214163)Customer
: (9693597600) Customer
radio team
Transfer tocannot
radio team_x000D_
2. Problem
cannot
Customer
already use
set location
internet
up use
internet : Yangon
bothinternet
game /both
Mingaladon
and game
setting.Customer /
1.
1. Description
Description :: 9695130525
(9690965599)Customer According to
Htaukkyant
other_x000D_
and
can't Town_x000D_
other_x000D_
watch facebookside videos well
NOC
cannotmobile
use checking,their
internet both game is all
and OKand
3.
2.
Transfer
Problem
can't to time
location
radio
play :mobile
After
team_x000D_ 9legends
: Yangon PM / /Sanchaung
11
well. /
and they
Customer
other_x000D_said
cannot that they
use found
internet Customer
both gamesim
Trouble Trouble PM_x000D_
Sanchaung
1.
2. Description
Problem / Hone
:
location (9667412513)Customer
Lan
: YangonBu Tar Region,Insein
GNOC_T number
and otherdoesn't connect with BTS site
STT
name code
T_DD_M
State 2.
4. useTransfer
Problem
Serving
Ward_x000D_
cannot
Township,Aung
code.Customer
location
cell
internet: There
Sanboth
issue
to
Description radio
:Yangon
is no team
game
Ward,Kaung
is he
/ Hlegu
records.
andKone
can't 1st Domain
/ Hlegu
make
96967417 GNOC_T 1. Description
Town / Thar
customer usedTha : can
Customer
Nanot Yeik can't
Thar
found Ward
site use CC_Mobil
Accepted 3.
other._x000D_
Problem time
Street,No.(1091).
outgoing call and: The whole
can't time _x000D_
1
07
96832141
OBILE_2
T_DD_M
GNOC_T internet
_x000D_
4.
2. Serving
Problemwell
code._x000D_ from
cell
location: 11:00
There : Yangon
is P.M
no toaccept
6:00 A.M. / CC_Mobil
records.
/ Htantabin e services
2 00725_55
OBILE_2 Accepted 3.
incoming time : since 24.7.2020
call.can't sms2:00
sendRegion,Dagonbut P.M
63 T_DD_M
GNOC_T 2.
3.
5. Problem
Handset
customer
Rakhine Yoe location
time
Type
used Gyi :
can :/ : Yangon
After_x000D_
: Huawei
Rakhine
not found Y9_x000D_
Yoesite e services
96935976 400113
00725_55 4. Serving cell
can't accept : 1 YGN0996smsisfrom 2YGN0996MA
mytel and CC_Mobil
3 OBILE_2
T_DD_M
GNOC_T Accepted Seikkan
4. SignalTownship,Yuzana
6. Serving
code._x000D_
Gyi_x000D_ cell
bar : :3There bar_x000D_ noGarden
records.
00
96909655 2YGN0996MA121 - Yangon Region Yangon e services
4 399950
00725_55
OBILE_2
T_DD_M
GNOC_T Accepted can't
Housing,A-2
customer
7.
5.
3. Other
Handset
Problem
use
used
contact
time
Type
USSD
Street,Building
can
:::Oppo
Afternot 9 code
found (check
(16),Room
site
f9_x000D_
PM_x000D_ No. CC_Mobil
99
96951305 Region 10027
balance,etc.) 19961 2G+4G Normal e services
CC_Mobil
7 399875
00725_55
OBILE_2
T_DD_M Accepted (302).
code._x000D_
09975789607,09791490462_x000D_
6.
4. Signal
Serving
25
96674125 GNOC_T 2. 1 -bar
Problem cell: 3: There
location bar_x000D_
: is no records.
Yangon e services
CC_Mobil
9 399739
00724_55
OBILE_2 Accepted 3.
5.
8.
7. Problem
Handset
Viber
customer time
Type
Number : fromRealme11:00
:: 09696741707, P.M
5_x000D_ to 6:00
site Customer
13 T_DD_M 5. Other
Handset contact
used
Type
Region(South),Kyaut can
:09781780123
not
HuaweiTan found
Y8T _x000D_Ta
Township,Near e services
96805920 339057 A.M,since
6. Signal
Information: 2
bar months
:: Full
4bar_x000D_Hsu Thoon - Customer CC_Mobil
ago
10 00724_55
OBILE_2 Accepted 8.
code._x000D_
6. Viber
YatSignal barKaung
Number
Village,Shwe :Pin09781780123,
Village,SG Crab World e services
29 338866 4.
7. Serving
Other
9696741707
Information:
5. Handset cell
contact
Type
Thi : There
:
- Mingaladon,
ha is
09690965599 no records.
Mingaladon,
00724_55 7. Other
Company contact
Compond. :: 09450043066
Mi- 9683214163
note 4_x000D_ -
5. Handset
/09400007814
Yangon_x000D_
Sanchaung,
6. Signal barType
Sanchaung,
:3 or :4 Samsung
_x000D_ bar J6+
_x000D_
Yangon_x000D_
338405 8.
3. Viber
Problem Number
time : 09693597600,
::whole Customer
time,sinceCustomer
he
6.
8. Signal
Viber
Tranferer
7. Otheruse bar
Number : Full
Information:Name:
contact 09690965599,
:09667412513 Ei Kyi Phyu,
Information:
started kyaw
this sim. san lin - 9693597600 -
7. Other
Phone:
09683455432contact
Information: La Min
09680277012, : 09669997131
_x000D_Ko Email:
Ko - 9690965599 -
null
4. Serving cell : There is no records.
8.
8. Viber
Hlegu
Viber Number
Town,
Number Hlegu,
eikyiphyu@mytel.com.mm :: 09768814147,
Yangon_x000D_
9667412513, Customer
Tranferer
5. Handset Information:Name:
Type :EiRedmi 5 Hla Ei Customer
Kyi Phyu,
Information:
Tranferer
Information: Naw
Information:Name: Say Bay Ei -
Kyi Phyu,
Phone:
6.
9680592029
Phone: barMinn
Signal09680277012,
-:4
09680277012,Ahlone,
Di Par - 9667412513
Email:
Ahlone,
Email: Yangon
-
Taikkyi Town, Taikkyi,
7. Other contact : 09793151482Yangon_x000D_
Tranferer Information:Name:
Tranferer Information:Name: Ei
Ei Kyi
Kyi Phyu,
Phyu,
8. Viber09680277012,
Phone: Number : 09793151482,
Email: Customer
Phone: 09680277012,
Information: Mg Thein Email:
Zaw Tun -
9695130525 - Alam, Myitkyina, Kachin
Tranferer Information:Name: Ei Kyi Phyu,
Phone: 09680277012, Email:
/
Myanmar
/ MYT_TC_
(MYT)
Myanmar / RADIO_O
MYT_TC_
/
Affected (MYT)
Myanmar / Affected Create RADIO_O
Create
PTIMIZAT
Incident group name Priority Impact Location MYT_TC_
service Myanmar
/
Zone /
Myanmar node user PTIMIZAT
unit
ION_Divis
RADIO_O
DD_MOBILE_ALARM_GROUP_D (MYT) / MYT_TC_
Low No Myanmar
/
Yangon
Zone / ion(+MYT
ION_Divis
PTIMIZAT
EFAULT
DD_MOBILE_ALARM_GROUP_D Myanmar RADIO_O
MYT_TC_
Low No (MYT)
Region
Myanmar
Yangon
/ // _TC_RAD
ion(+MYT
ION_Divis
EFAULT
DD_MOBILE_ALARM_GROUP_D Zone / PTIMIZAT
RADIO_O
MYT_TC_
Low No Myanmar
Yangon
(MYT)
Region/ /
Myanmar IO_OPTI
_TC_RAD
ion(+MYT
EFAULT Yangon ION_Divis
PTIMIZAT
RADIO_O
MYT_TC_
DD_MOBILE_ALARM_GROUP_D Zone
Yangon
(MYT) / //
(North)
Myanmar MIZATIO
IO_OPTI
_TC_RAD
Low No Region ion(+MYT
ION_Divis
PTIMIZAT
EFAULT
DD_MOBILE_ALARM_GROUP_D Yangon
Zone
(West)/ //
Mingalad
Myanmar RADIO_O
N)
MIZATIO
IO_OPTI
_TC_RAD
Low No Yangon
Region ion(+MYT
ION_Divis
PTIMIZAT
EFAULT
DD_MOBILE_ALARM_GROUP_D on / /
Yangon
Sanchaun
Zone N)
MIZATIO
IO_OPTI
Low No (North)
Yangon // _TC_RAD
ion(+MYT
ION_Divis
EFAULT
DD_MOBILE_ALARM_GROUP_D Region
g
Yangon N)
MIZATIO
Low No Insein /
(North) IO_OPTI
_TC_RAD
ion(+MYT
EFAULT Yangon
Region / N)
Hlegu / MIZATIO
IO_OPTI
_TC_RAD
(South)
Yangon N)
MIZATIO
IO_OPTI
Kyauktan
(North)
(East) / / N)
MIZATIO
Htantabin
Dagon
N)
Myothit
(Seikkan)
MYT_TC_
RADIO_O
MYT_TC_
Receive Receive
PTIMIZAT
RADIO_O
MYT_TC_ Action Work Support Related Reject
Risk Vendor Work log
unit
ION_Divis
PTIMIZAT
RADIO_O user Code arround unit problem code
MYT_TC_
ion(+MYT
ION_Divis
PTIMIZAT
RADIO_O
MYT_TC_
_TC_RAD
ion(+MYT
ION_Divis
PTIMIZAT
RADIO_O
MYT_TC_
IO_OPTI
_TC_RAD
ion(+MYT
ION_Divis
PTIMIZAT
RADIO_O
MYT_TC_
MIZATIO
IO_OPTI
_TC_RAD
ion(+MYT
ION_Divis
PTIMIZAT
RADIO_O
N)
MIZATIO
IO_OPTI
_TC_RAD
ion(+MYT
ION_Divis
PTIMIZAT
N)
MIZATIO
IO_OPTI
_TC_RAD
ion(+MYT
ION_Divis
N)
MIZATIO
IO_OPTI
_TC_RAD
ion(+MYT
N)
MIZATIO
IO_OPTI
_TC_RAD
N)
MIZATIO
IO_OPTI
N)
MIZATIO
N)
Assign
Last time Begin End
Create Queue Clear Close Create
update (Waiting trouble trouble Affect
time(dd/ time(dd/ time(dd/ time(dd/ trouble
25/07/202 time(dd/ receive) time(dd/ time(dd/ time total
MM/yyyy) 25/07/202 25/07/202 25/07/202
MM/yyyy) MM/yyyy) MM/yyyy) late 24/07/202
0
25/07/202 MM/yyyy)
0
25/07/202 0(dd/MM/y
25/07/202 0
25/07/202 0MM/yyyy) MM/yyyy)
24/07/202
09:56:05
0
25/07/202 09:56:05
0
25/07/202 0 yyy)
09:56:05
25/07/202 09:56:05
0
25/07/202 18:59:16
0
24/07/202
09:53:24 25/07/202
0
25/07/202 09:53:24 25/07/202
0 09:53:24
0 09:53:24
0
25/07/202 18:02:02
0
24/07/202
09:51:38 24/07/202
0
24/07/202 09:51:38 24/07/202
0 09:51:38
0 09:51:38
0
24/07/202 17:23:13
0
23/07/202
09:49:13
0 09:49:13 09:49:13
24/07/202 24/07/202 0
0 24/07/202 09:49:13
0
24/07/202 14:20:02
0
23/07/202
09:20:53
0 09:20:53 09:20:53
24/07/202 24/07/202 0
0 24/07/202 09:20:53
0
24/07/202 21:29:50
0
22/07/202
09:16:39
0 09:16:39
0 09:16:39
0 09:16:39
0 20:22:34
0
09:08:07 09:08:07 09:08:07 09:08:07 21:16:28
Is
Fix Is Clear Times to
overdue Root Remain Clear Auto
time(dd/ overdue Reason UserNam close
close cause time(H) UserId closed
MM/yyyy) Infix time
due e Close by ticket(H)
0 time 71.95
date
In due hand by
Close
0 71.91
date
In due hand
Close by
0 71.88
date
In due hand
Close by
0 71.84
date
In due hand by
Close
24 47.37
date
In due hand by
Close
24 47.3
date
In due hand by
Close
24 47.15
date hand
Related
Transmis Loại Time Processi Number
Kedb Incident Vip Informati Catching
sion node move(dd/ ng unit wo select
related DD_MOBI related station on ticket time
trouble mạng MM/yyyy) level 1 Normal help
Codes LE_SUB_
DD_MOBI station
Normal
DEFAULT
LE_SUB_
DD_MOBI station
Normal
DEFAULT
LE_SUB_
DD_MOBI station
Normal
DEFAULT
LE_SUB_
DD_MOBI station
Normal
DEFAULT
LE_SUB_
DD_MOBI station
Normal
DEFAULT
LE_SUB_
DD_MOBI station
Normal
DEFAULT
LE_SUB_
station
DEFAULT
Relate
CR

STT Trouble Name Trouble Code State

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STT Trouble Name Trouble Code State

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STT Trouble name Trouble code State

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