Unit 1.

Promote Communication in Care settings.

2.1
Firstly to establish my clients communication and language needs, i would self assess them
visually and then by interacting with them verbally, by doing so i would then be able to find out
their wishes and preferences which will enable me to maximize the quality of interaction.

2.2
The factors I would consider for promoting effective communication for my client would be
their ability to communicate physically or verbally, this might involve sign languag, verbal
communication, body language, drawing and eye contact.

2.3
The methods and styles I would use to meet my clients individual needs as they are unable to
communicate verbally are; speaking clearly, using an alphabetical chart in order for my client to
communicate, having set questions for their daily needs and using facial expressions to signal an
answer or emotion.

2.4
I would respond to my clients reactions when communicating by answering them verbally after
using using there alphabetical chart to spell out each letter at a time to make up the word or
signal to me using facial expression to express either a yes or no.

3.1
People from different backgrounds may use or interpret communication methods in different
ways. To overcome a language barrier a person may use hand gestures or imagery, If my client
cant speak verbally, different methods of interaction such as these may be used to communicate.

3.2
Barriers to effective communication can include spoken language. An example of this may be
that the clients family’s first language is not English. Therefore, it is important that when
communicating with my client and his family, communication may be difficult at times. As my
client may not be able to physically interact or communicate verbally, improvisation can often
contribute to effective communcation.

3.3
There are several methods to overcome barriers to communication, these are; patience as my
client may not be able to communicate as clearly or understandable as usual which would require
some degree of patience and imagery would also be used to simplify communication if the
individual could not reach a conclusion as to what they were saying.

3.4
Strategies that can be used to clarify a misunderstanding are; Assessing facial expressions as this
can be quite a tell-tale sign as to what someone is feeling and verbal expressions from an
individual: this may be a grunt, gurgle or sound from the mouth, in some cases assesing their
body language such as arm movements , finger movments etc could be another way to clarify a
miss understanding.

3.5
Communication skills one may use to manage complex, sensitive, abusive and challenging
situations or behaviours are; patience, be understanding, empathetic reasoning, active listening,
understanding non-verbal cues, speak with volume and clarity, having confidence and being able
to communicate assertively in order to diffuse a challenging situation.

3.6
Extra support or services that could enable an individual to communicate effectively that could
be accessed are; speech therapy, sign language and an interpreter. You could access a speech
therapist by looking online or seeking advice from local authorities. You could use sign language
as a support by sourcing someone that is qualified via online or local authorities. An interpreter
could be accessed by requesting one from your work place, local authorities or privately online.

3.7
When being in the care sector, and caring for individuals that are disabled/Complex or somewhat
vulnerable. An advocate may be used to promote and maintain an individual's rights so their
views and decisions are acted upon and deemed just. This would also consist of communicating
with the individual ensuring that their views and decisions are being took into account, when
they are not able to communicate. They are there solely for the individual with their best interests
at heart. An advocate has to be a private party and can't be connected to any other parties (e.g;
carer, individual, individual's family) regarding the individual via any relationship of some sort,
as this would be a conflict of interest.

3.8
There are many times when an advocate can be used, this can be for other matters outside of care
(e.g; legal) which may require an independent advocate depending on the circumstances. An
advocate is usually provided by the local authorities if requested, they would be present when
being assessed for further healthcare or services, preserving individual's rights, concerns about
safeguarding or re-evaluating a care plan. An advocate would only be used if an individual isn't
able to communicate effectively, or have reasonable difficulty in doing so, when partaking fully
in such procedures without an advocate.

4.1
The term Confidentailty is something that is taken very seiously within the care sector for both
client and careers. Confidentaialty instantly means not disclousing any form of infomation about
a client or indivual to anyone who should not know, or does not need to know. For example if
you have any infomation about a client such as, Medication intake, addresses, bank details etc
that infomation should strictly be kept between myself, The Manager and the Client. For another
example if my Client was to tell me something that is private or may raise me some concerns, i
would then have to take that infomation further to my manager as its my duty to do so.

4.2
Examples of confidentiality in a day to day work setting; There will be paper work that may
include very personal infomation for that indivual. As my role its my duty to make sure its
recorded, stored and also accesable to either myslef, other colleagues or my manager (know one
els). As a career its common courtesy to make sure you prevent any infomatation from being
leaked. Converstating in general with my client has llimits, theres only so much questions /
conversating you can have.

Lauren joseph.