Professional Documents
Culture Documents
By
Jude O. Lamela
Kenny P. Macatiag
Gabriel Angelo G. Justado
Vince Gerold B. Solomon
Moises Flores
Kyle Mathew Pregonero
March 2018
APPROVAL SHEET
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LYCEUM OF ALABANG
College of Tourism & Hospitality Management
Bachelor of Science in Hotel Restaurant Management
PANEL OF EXAMINERS
Approved by the Research Interrogation Board on Oral Examination with the grade of
_______
Prof. RODEN A. SAMSON
Chairman
MS. DINAH HABIG Prof. RUDY NECOR
Member Member
Accepted and approved in partial fulfillment of the requirements for the degree of
BACHELOR OF SCIENCE IN HOTEL AND RESTAURANT MANAGEMENT.
ACKNOWLEDGEMENT
EDITTT THISSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSS
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LYCEUM OF ALABANG
College of Tourism & Hospitality Management
Bachelor of Science in Hotel Restaurant Management
The researchers could take this opportunity to express their sincere appreciation
and gratitude to everyone who helped and supported them throughout the entire
research. They could the statements below as an example.
To the oral defence panellists, Prof. RODEN A. SAMSON, Ms. Dinah C. Habig
and Prof Rudy Necor , for their insightful comments and encouragements, for their
challenging questions that motivated us to widen our research from various
perspectives.
And lastly, to the Lord Almighty, for his guidance through this research and our
everyday lives.
Thank you.
THE RESEARCHERS
DEDICATION
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LYCEUM OF ALABANG
College of Tourism & Hospitality Management
Bachelor of Science in Hotel Restaurant Management
HGDHASGDHJAGDHJSAHDJGAJHSDGAHJSGDHJA@^^%
To our family and friends who wholeheartedly supported us through thick and
thin.
To our professors who gave us the opportunity to experience such an
academically enlightening research study.
To Lyceum of Alabang College Library who willingly gave us useful information
regarding our study.
We dedicate also this research to our colleagues at Education Department of
Lyceum of Alabang who provided endless support and data.
To our almighty God who always protecting and guiding us in our daily living.
To all who were mentioned above for without you this action plan will not be a
successful one.
THESIS ABSTRACT
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LYCEUM OF ALABANG
College of Tourism & Hospitality Management
Bachelor of Science in Hotel Restaurant Management
SUMMARY FINDINGS
The gender consist of 33 or 37% of the respondents are female and 57 or 63% of
the respondents are male in given survey
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LYCEUM OF ALABANG
College of Tourism & Hospitality Management
Bachelor of Science in Hotel Restaurant Management
B. AGE
C. NATIONALITY
A. Reistration
This research comes out of 90 respondents, 46% are strongly agree, 51% are agree,
2% are disagree and 1% is strongly disagree to automated reservation system of Green
Hotel in Makati City
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LYCEUM OF ALABANG
College of Tourism & Hospitality Management
Bachelor of Science in Hotel Restaurant Management
B. Conveiennce
This research comes out of 90 respondents, 37% are strongly agree, 57% are agree,
and 6% are disagree to convenience of Automated Reservatio System of Green Sun
Hotel in Makati City.
C. Accessibility
This research comes out of 90 respondents, 50% are strongly agree, 49% are agree,
and 1% are disagree to provide for the accessibility of Automated Reservation System
of Green Sun Hotel in Makati City
D. Mode of booking
This research comes out of 90 respondents, 46% are strongly agree, 52% are agree,
and 2% are disagree to pay different mode of booking through Green Sun Hotel’s
Automated Reservatio System
E. Customer Service
This research comes out of 90 respondents, 50% are strongly agree, 47% are agree,
and 3% are disagree to have suitable knowledge of customer service in Green Sun
Hotel about Automated Reservation System
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LYCEUM OF ALABANG
College of Tourism & Hospitality Management
Bachelor of Science in Hotel Restaurant Management
This research aims to evaluate the different response to the problem that we
presented, the following problems are:
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LYCEUM OF ALABANG
College of Tourism & Hospitality Management
Bachelor of Science in Hotel Restaurant Management
Conclusion
The survey shows therefore that the most of the respondents were 31-40 year
old at the time of the survey. In the survey data, it implies therefore that the majority of
the guests of Green Sun Hotel were females which are outnumbered the males. It
shows that most of that most of the respondents of this study are the guest of Green
Sun Hotel. The survey shows that the study was accepted and the level of acceptability
is high with the mean percentage
Recommendations
Our group came up with idea for our research study to understand the
importance of Property Management System in Green Sun Hotel. This research shows
how it is prioritize, convenient and how accessible it is.
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LYCEUM OF ALABANG
College of Tourism & Hospitality Management
Bachelor of Science in Hotel Restaurant Management
TABLE OF CONTENTS
TITLE PAGE
APPROVAL SHEET
ACKNOWLEDGEMENT
DEDICATION
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LYCEUM OF ALABANG
College of Tourism & Hospitality Management
Bachelor of Science in Hotel Restaurant Management
ABSTRACT
Introduction.............................................................................................................. 1
Background of the Study...........................................................................................2
Theoretical Framework.............................................................................................3
Conceptual Framework.............................................................................................4
Statement of the Problem..........................................................................................5
Scope and Delimitation..............................................................................................6
Significance of the Study...........................................................................................7
Definition of Terms....................................................................................................8
Local Literature………………………………………………………...…………………9
Foreign Literature....................................................................................................10
Synthesis of Literature.............................................................................................11
Local Studies...........................................................................................................12
Foreign Studies.......................................................................................................13
Synthesis of the Study.............................................................................................14
Research Design.....................................................................................................15
Respondents of the Study.......................................................................................16
Sampling Technique................................................................................................17
Research Instrument...............................................................................................18
Data Gathering........................................................................................................19
Statistical Treatment of the Data.............................................................................20
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LYCEUM OF ALABANG
College of Tourism & Hospitality Management
Bachelor of Science in Hotel Restaurant Management
CHAPTER 4:
LIST OF TABLES
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LYCEUM OF ALABANG
College of Tourism & Hospitality Management
Bachelor of Science in Hotel Restaurant Management
LIST OF FIGURES
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LYCEUM OF ALABANG
College of Tourism & Hospitality Management
Bachelor of Science in Hotel Restaurant Management
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LYCEUM OF ALABANG
College of Tourism & Hospitality Management
Bachelor of Science in Hotel Restaurant Management
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