FORMACIÓN VIRTUAL SENA

DESARROLLO GUÍA TGM - AP02 – EV04

IMPLEMENTACION DE UNA ENCUESTA EN IDIOMA INGLES
FASE PLANEACIÓN

LAURA CAMILA RINCÓN TORRES

INSTRUCTORES

JULY ANDREA TORRES HERNÁNDEZ

ADRIANA MARÍA RODRÍGUEZ LÓPEZ
DORA CONSUELO CASTRO VELÁSQUEZ

SERVICIO NACIONAL DE APRENDIZAJE - SENA

PROGRAMA TEGNOLOGÍA EN GESTIÓN DE MERCADOS - 2104693
CENTRO DE DESARROLLO AGROEMPRESARIAL
CHIA
2020
3/8/2020 Customer satisfaction survey

Customer satisfaction survey

*Obligatorio

1. 1. How satisfied or dissatisfied are you with our business? *

Selecciona todos los que correspondan.

Very satisfied
Somewhat satisfied
Neither satisfied nor dissatisfied
Somewhat dissatisfied
Very dissatisfied

2. 2. How would you rate the quality of the service to the public? *

Selecciona todos los que correspondan.

Very high quality

High quality
Neither high nor low quality
Low quality
Very low quality

3. 3. How likely are you to buy any of our products again, either at the store or through
the mobile application? *

Selecciona todos los que correspondan.

Extremely likely
Very likely
Somewhat likely
Not so likely
Not at all likely

https://docs.google.com/forms/d/1wPCtDdSCF3hvWuKG9nwZlEXk_WqBLdo-hC354MQPDYA/edit 1/4
3/8/2020 Customer satisfaction survey

4. 4. Do you think that our business prices are too high, too low or adequate? *

Selecciona todos los que correspondan.

too high
somewhat tall
suitable
somewhat low
too low

5. 5. Compared to our competitors. Is our service is better, worse or almost the same?
*

Selecciona todos los que correspondan.

something better
best
almost equal
worst
much worse

6. 6. How often do you use our physical or virtual store? *

Selecciona todos los que correspondan.

extremely often
very often
with some frequency
not so often
with no frequency

https://docs.google.com/forms/d/1wPCtDdSCF3hvWuKG9nwZlEXk_WqBLdo-hC354MQPDYA/edit 2/4
3/8/2020 Customer satisfaction survey

7. How likely are you to recommend our business to your friends or family? *

Marca solo un óvalo.

1 2 3 4 5 6 7 8 9 10

not likely very likely

8. 8. How would you rate the mobile app? *

Selecciona todos los que correspondan.

5 stars
4 stars
3 stars
2 stars
1 stars

9. 9. How interested are you in receiving more information about our promotions or
offers and other store information? *

Selecciona todos los que correspondan.

extremely interested
Very interested
somewhat interested
not so interested
nothing interested

10. Do you have any other comments, questions or concerns?

https://docs.google.com/forms/d/1wPCtDdSCF3hvWuKG9nwZlEXk_WqBLdo-hC354MQPDYA/edit 3/4
3/8/2020 Customer satisfaction survey

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 Formularios

https://docs.google.com/forms/d/1wPCtDdSCF3hvWuKG9nwZlEXk_WqBLdo-hC354MQPDYA/edit 4/4