Gregersen 2017 MIT Innovations in Management Conference Presentation

2017 MIT Innovations in Management Conference Presentation
September 28, 2017
HAL GREGERSEN
Executive Director
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“the dangerous disconnect”
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KNOW you KNOW

YES NO
YES
KNOW
NO
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KNOW you KNOW

YES NO
YES
KNOW
NO
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200+
Catalytic Leaders
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how do you burst the bubble?
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Peter Drucker
“The important and difficult job is

never to find the right answer,
it is to find the right question.”
Peter Drucker
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HOW?
Michael Sippey, Head of Product Medium

former CEO Talkshow Industries & VP Product Twitter
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“Put yourself in the situation where

you can ask the right questions”
Michael Sippey, Head of Product Medium
former CEO Talkshow Industries & VP Product Twitter
GET OUT to SEEK OUT

surprising situations
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Diagnostic Quiz
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Get Out and Seek Out Surprises

Question #1
How often do you spend time in

“strikingly different” places?
Get Out and Seek Out Surprises

Question #2
How often do you talk with

“spectacularly different” people?
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unexpectedly WRONG
UNCOMFORTABLE unusually
uncharacteristically QUIET
“Every day I ask myself -

How many things am I dead wrong about?”
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I was in a different part of the country.

People didn't know what General Motors
was, didn't care, or if they did, they might
not have had a favorable impression.

I saw people driving nondomestic vehicles.
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I saw people driving nondomestic vehicles.
I didn't know what I didn't know.
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Unexpectedly WRONG
Question #3
When was the last time you were

“dead wrong” about something?
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unexpectedly WRONG
“Get out of your comfort zone…”
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Unusually UNCOMFORTABLE
Question #4
How often do people ask you

uncomfortable questions at work?
unexpectedly WRONG
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“Quiet time is the most important thing

to help you frame the right question.”
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Uncharacteristically QUIET
Question #5
How long do you wait quietly

for others to answer your questions?
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got a bubble?
Every bubble has a that bursts it.
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got a challenge?
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Every has conditions that unlock it.
unexpectedly WRONG
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™
Question Burst
™
Question Burst
A challenge or opportunity
where you are currently stuck
in finding a better solution
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Write down one or two words

that best capture
how you feel emotionally
about your challenge right now.
™
Question Burst
• Pick one challenge or opportunity
• Brainstorm questions ONLY
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™
Question Burst
• No answers
™
Question Burst
• No answers
• No preambles
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™
Question Burst
• No answers
• No preambles
• Write down 15-20 questions verbatim
ask open questions
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ask varied questions
ask short questions
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ask surprising questions
ask provocative questions
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ask compelling questions
™
Question Burst
duos
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Q-BURST’S (2 person duos)

• 2 min: Person #1 – Share Your Challenge
• 4 min: Person #1 – All ask questions!
Person #1 writes them down


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™
Question Burst
• No answers
• No preambles
• Write down 15-20 questions verbatim

© Hal Gregersen 40
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Write down one or two words that

best capture how you “now”
feel emotionally
about your challenge.
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September 28, 2017
After doing the QuestionBurst,

have you reframed your
innovation challenge, seeing it
differently now?
After doing the QuestionBurst,

did you discover
at least one new idea
to help you solve your challenge?
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Rate how you feel “now” about your challenge.
Have you reframed your innovation challenge?
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Did you discover at least one new idea

to help you solve your challenge?
™
Question Burst
3x
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Question Burst™
• make a difference •
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CHECK MULTIPLE VANTAGE POINTS
“If you were in my job,
what would you be focusing on?”
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RECRUIT OTHERS IN YOUR QUEST
“My biggest personal challenge
is isolation, can you help me?”
REQUIRE BRUTAL HONESTY
“Brutally Honest Reports”
Five areas – including “What’s broken?”
© Hal Gregersen 50
September 28, 2017
Engage
@HalGregersen
Explore
www.halgregersen.com
© Hal Gregersen 51

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2017 MIT Innovations in Management Conference Presentation

September 28, 2017

“the dangerous disconnect”

KNOW you KNOW

KNOW you KNOW

how do you burst the bubble?

“The important and difficult job is

Michael Sippey, Head of Product Medium

“Put yourself in the situation where

GET OUT to SEEK OUT

Get Out and Seek Out Surprises

How often do you spend time in

Get Out and Seek Out Surprises

How often do you talk with

“Every day I ask myself -

I was in a different part of the country.

I was in a different part of the country.

I was in a different part of the country.

When was the last time you were

“Get out of your comfort zone…”

How often do people ask you

“Quiet time is the most important thing

How long do you wait quietly

Every bubble has a that bursts it.

Every has conditions that unlock it.

Write down one or two words

ask open questions

ask varied questions

ask short questions

ask surprising questions

ask provocative questions

ask compelling questions

Q-BURST’S (2 person duos)

Q-BURST’S (2 person duos)

• 2 min: Person #2 – Share Your Challenge

Q-BURST’S (2 person duos)

Q-BURST’S (2 person duos)

• 2 min: Person #2 – Share Your Challenge

Write down one or two words that

After doing the QuestionBurst,

After doing the QuestionBurst,

Rate how you feel “now” about your challenge.

Have you reframed your innovation challenge?

Did you discover at least one new idea

CHECK MULTIPLE VANTAGE POINTS

“If you were in my job,

what would you be focusing on?”

RECRUIT OTHERS IN YOUR QUEST

“My biggest personal challenge

is isolation, can you help me?”

REQUIRE BRUTAL HONESTY

“Brutally Honest Reports”

Five areas – including “What’s broken?”

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