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  • Product Exchange Process - Service Damage: Old Product Old Product

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    sameerjalees
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    1. The product exchange process involves an end customer calling service about a damaged product. 2. Service then tries to fix the product, and if unable to, Dawlance decides whether to exchange the old product or pay the customer back. 3. If exchanged, an order is created for a new product which is delivered to the branch warehouse, and the old product is transferred out.

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    Original Title

    Dawlance Product_Exchange_v2 (1)

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    1. The product exchange process involves an end customer calling service about a damaged product. 2. Service then tries to fix the product, and if unable to, Dawlance decides whether to exchange the old product or pay the customer back. 3. If exchanged, an order is created for a new product which is delivered to the branch warehouse, and the old product is transferred out.

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    © All Rights Reserved
    Download as DOCX, PDF, TXT or read online from Scribd
    Flag for inappropriate content
    23 views2 pages

    Product Exchange Process - Service Damage: Old Product Old Product

    Uploaded by

    sameerjalees
    1. The product exchange process involves an end customer calling service about a damaged product. 2. Service then tries to fix the product, and if unable to, Dawlance decides whether to exchange the old product or pay the customer back. 3. If exchanged, an order is created for a new product which is delivered to the branch warehouse, and the old product is transferred out.

    Copyright:

    © All Rights Reserved
    Download as DOCX, PDF, TXT or read online from Scribd
    Flag for inappropriate content
    of 2

    Product Exchange Process

    – Service Damage
    End Customer calls
    Service

    Fix

    Service tries to fix


    product

    Not Fix

    Dawlance
    Decides
    Old product
    Old product
    Create sales order : VA01
    Type : EBRE Item type:ZRED
    Approve Create sales order ( VA01)
    Sales Org : 6040 Type: EBREItem type:ZRED
    Dist. Channel : 10 Product Sales Org : 6040
    Dist . Channel : 10
    Division : 01 Product Exchange Exchange or Pay Pay Back
    Division : 01
    WH : Branch WH Back WH : Branch WH
    Order reason : 106
    Product Replacement Order reason : 106
    Product Replacement

    Create delivery
    ( VL01N) with sales Create delivery
    order number and (VL01N ) with sales
    product get into order number and
    Branch Warehouse product taken into
    Branch Warehouse:

    Change product type


    Create Return Invoice ( MIGO)A- prime to B-
    (VF01 ) by delivery Product Transfer Create Return Invoice
    grade by 309 Product Transfer
    number 4
    movement type (VF01 ) by delivery
    number

    New product
    Create sales order : VA01 Pay back to
    Type : EBOR
    Sales Org : 6040 dealer
    Dist. Channel : 10
    Division : 01
    WH: Branch WH
    Order reason : 106
    Product Replacement

    Create delivery
    Decide whether sell
    ( VL01N) with sales
    to service or write- off
    order number
    Sell to Service Write off

    Create Invoice(VF01) Create sales order ( VA01)


    by delivery number Type: ESAS
    Sales Org: 6040 Change product type
    Dist. Channel: 10 ( MIGO)B- grade
    Division: 01
    WH: Branch WH
    Send product to
    dealer
    Create delivery
    Write product off with
    (VL01N ) with sales
    movement type ZE3
    order number
    WH: Branch WH

    Create Invoice ( VF01)by


    delivery number
    Product Exchange Process
    – Logistic Damage

    Product gets
    damage in shipment

    Dealer decide
    Discount Pay Back
    discount or pay back

    Create sales order (VA01)


    Type : EBRA
    Sales Org : 6040
    Create sales order (VA01) Dist.Channel : 10
    Type: EBCR Division : 01
    WH : Branch WH
    Sales Org: 6040 Order reason : 102
    Dist. Channel: 10 Damage in Transit
    Division: 01

    Create delivery(VL01N )
    Create Invoice (VF01) with sales order number
    by order number WH: Branch WH

    Change product type ( MIGO) Create Invoice (VF01)


    A- prime to B- grade by 309 Product
    by delivery number
    movement type Transfer

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