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Credit Memo Processing

A credit memo request is created with the amount to be credited and placed on a billing block for review. It is then released to
become billing relevant and appear on the billing due list. The periodic billing process creates a credit memo to be sent to the
customer and posts a journal entry.

Key Process Steps Covered Benefits

◾ Create credit memo request ◾ Integrate credit memo processing in the system
◾ Approve workflow for credit memo requests
◾ Remove billing block (review credit memo request)
◾ Create credit memo