Professional Documents
Culture Documents
Template
www.themegallery.com
RULES
During this class, Students have to …
1. Speak only in English, broken English is ok
2. Stay focused some quizzes
3. Make the class as FUN as possible
Topics
Building rapport
Make it Personal
Building rapport
Maintain eye contact
• communicates care and compassion
• show empathy and interest in the patient’s
situation
Show empathy
• Empathy the ability to understand the patient’s
situation, perspective, and feelings
• Allows the nurse to deliver more personalized patient
care
Building rapport
Open Communication
Really? Congratulation!
Go on
You’re kidding
That’s great
Building rapport
Practice mirroring
• Matching the patient’s demeanor, disposition, and
rhythm
• Use mirroring to become attuned to the patient during
difficult conversations
FORMAL INFORMAL
I’m very pleased/happy/glad to meet you. Pleased/Happy/Glad to meet you.
It’s very nice to meet you. Nice to meet you.
It’s a pleasure to meet you. My pleasure.
It’s my pleasure to meet you. Hi.
Hello.
Self Introduction
• Ask the patient how they would
like to be addressed
o “What may I call you?”
o “Would you prefer Mr. Hemmings
or Ben?”
• Using formal address or their
preferred names, rather than
using first names or “mother”
or “father”
• explain the purpose and nature of the interview
o what information is needed
“May I sit down with you here to talk about your care while you’re here?”
o The nurse tells the client how the information will be used and usually
states that the client has the right not to provide data
“If there is anything you don’t want to talk about, please feel free to say so.”
Gathering Personal Details
Useful Expression to Initiate Communication
f
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Exercise 5
• Name : Ronald John Greene
• DOB : 12/11/1956
• Allergies : Penicillin
• Home number : 567452
• Mobile number : 05564397221
Termination Phase
• Techniques commonly used to close an interview:
o Offer to answer questions “Do you have any questions?” “I would be
glad to answer any questions you have.”
o Conclude “Well, that’s all I need to know for now” or “Well, those are
all the questions I have for now.”
o Thank the client “Thank you for your time and help. The questions
you have answered will be helpful in planning your nursing care.”
o Express concern for the person’s welfare and future “I hope all goes
well for you.”
o Provide a summary to verify accuracy and agreement “Let’s review
what we have just covered in this interview.”
PRACTICE SESSION
• Work in your group and make dialogues Asking Patient Details
+ Assessing Health Status
• Time for discussion 60 minutes
• Each group have to role-play the dialogues that have been
made
• The dialogues have to be displayed when the group is
performing
• Submit the dialogue to your facilitator at the end of the class