A Study On Various Deposit Schemes, Retail Banking and Internet Banking With Reference To Syndicate Bank

“A study on various Deposit Schemes, Retail banking
and Internet banking with reference to Syndicate Bank
Bangalore”
A PROJECT REPORT
Under The Guidance Of
Sagar K
______________________________
______________________________
In partial fulfillment of the requirement
For the award of the degree
Of
MBA IN FINANCE
1
CERTIFICATE
THIS IS TO CERTIFY THAT THE PROJECT REPORT ENTITLED
“A study on various Deposit Schemes, Retail banking
Bangalore”
SUBMITTED IN PARTIAL FULFILMENT OF REQUIREMENT FOR THE

DEGREE OF
“International or Executive MBA in FINANCE”
Of
Sikkim Manipal University

By
(Signature)
EXAMINER’S CERTIFICATION
2
THE PROJECT REPORT OF
Arjun Singh
““ A study on various Deposit Schemes, Retail banking
Bangalore”
”
Is approved and is Acceptable in Quality and Form
Internal Examiner External Examiner
3
DECLARATION
I herby declared that this project report entitled
dissertation titled “ A study on various Deposit Schemes, Retail
banking and Internet banking with reference to Syndicate
Bank Bangalore”
Submitted to Sikkim Manipal University, India, in partial
fulfillment for the award of “MBA“degree has been prepared by
me during year 2017-19.
Arjun Singh
Reg. No: 1802000505
Place:
Date:
4
ACKNOWLEDGEMENT
I would like to express my heartfelt thanks SAGAR KURUNDWADE
for guiding me to do this project.
Arjun Singh
Reg. No:
Place:
Date:
5
Executive Summary
This project is on analysis of various deposits, retail banking and internet
banking with reference to Syndicate Bank, Bajpur.
Syndicate Bank was established in 1925 in Udupi, the abode of Lord Krishna in
coastal Karnataka with a capital of Rs.8000/- by three visionaries - Sri Upendra
Ananth Pai, a businessman, Sri Vamana Kudva, an engineer and Dr.T M A Pai, a
physician - who shared a strong commitment to social welfare.
In this project the first part presents the organization study and second part of
the project presents the analysis of various Deposits, Retail Banking and Internet
Banking with reference to Syndicate Bank, Bajpur.
The methodology adopted in this study is that the required data and
information was collected from the annual reports of the bank as well as from the staff
by interaction.
The information collected is of two types
1. Primary data
2. Secondary data
Primary Data has been collected from the staff and authorities of Syndicate Bank
by interaction.
The required secondary data was collected from the annual report of the Bank
from 2016 to 2018.
Data is presented through the tables, %, pai charts, and graph.
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METHODOLOGY
Title of the project:
“ A study on various Deposit Schemes, Retail banking and Internet banking with
reference to Syndicate Bank”.
Objectives of the study:
The following objectives have been set for the study
 Toanalyses the various types of deposits
 To study and analyses the various types of loans.
 To study the retail banking
 To study the Internet banking
Sources of data collection:
Primary data:Primary Data has been collected from the staff and authorities of
Syndicate Bank by interaction.
Secondary data:
The data required for this study is secondary data. The required secondary data was
collected from the annual report of the Bank from 2012 to 2018.
The data collected from annual report was analyzed and interpreted making
comparison of deposits among themselves from year to year (i.e. from 2012 to 2018).
The information relating to Retail Banking and Internet Banking was collected
through various websites and with the help of manuals.
7
SYNDICATE BANK
Head Office: Manipal - 576104.
Syndicate Bank was established in 1925 in Udupi, the abode of Lord Krishna
in coastal Karnataka with a capital of Rs.8000/- by three visionaries - Sri Upendra
Ananth Pai, a businessman, Sri Vaman Kudva, an engineer and Dr.T M A Pai, a
physician - who shared a strong commitment to social welfare. Their objective was
primarily to extend financial assistance to the local weavers who were crippled by a
crisis in the handloom industry through mobilising small savings from the
community. The bank collected as low as 2 annas daily at the doorsteps of the
depositors through its agents under its Pigmy Deposit Scheme started in 1928. This
scheme is the Bank's brand equity today and the Bank collects around Rs. 2 crore per
day under thescheme.
The progress of Syndicate Bank has been synonymous with the phase of
progressive banking in India. Spanning over 80 years of pioneering expertise, the
Bank has created for itself a solid customer base comprising customers of two or three
generations. Being firmly rooted in rural India and understanding the grassroot
realities, the Bank’s perception had vision of future India. It has been propagating
innovations in Banking and also has been receptive to new ideas, without however
getting uprooted from its distinctive socio-economic and cultural ethos. Its philosophy
of growth by mutual sustenance of both the Bank and the people has paid rich
dividends. The Bank has been operating as a catalyst of development across the
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country with particular reference to the common man at the individual level and in
rural/semi urban centers at the area level.
The Bank is well equipped to meet the challenges of the 21st century in the
areas of information technology, knowledge and competition. A comprehensive IT
plan is being put in place and the skills and knowledge of the Bank’s personnel are
being upgraded through a variety of training programmed to promote customer
delight in every sphere of its activity. The Bank has launched an ambitious technology
plan called Centralized Banking Solution (CBS) whereby 500 strategic branches with
ATMs are being networked nationwide over a 4 year period.
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MISSION
The Mission articulated for each of the functional area of the Bank is highlighted
below:
Resources: To achieve global deposits of Rs. 76 thousand crore by March 2018 with
emphasis on low cost resources by planned strategic initiatives including branch
expansion, aggressive marketing and active involvement of each and every employee
of the Bank.
Advances: To build a qualitative asset base of around Rs. 151 thousand crore by
March 2018 to augment the income portfolio of the Bank.
Business: To achieve global business of Rs. 127 thousand crore by March 2016 and
attain Rs. 240 thousand crore by 2018.
Profitability: To make every branch a profit centre to earn a net profit of minimum Rs.
One thousand crore by March 2016 and ensure best possible returns to the stake
holder’s value.
Management of Assets:To focus on improving the quality of asset portfolio by

avoiding slippage of assets to NPA and to strive to upgrade the existing non-
performing assets to performing assets, bringing down gross NPA level below 2% and
Net NPA below 1%

Human Resources & Organization structure: To mound and strengthen the
organizational structure to meet the future Business requirements and challenges. To
redefine and redevelop peoples’ management techniques so as to unleash human
potential, drive growth and nurture leadership of high quality corporate governance.

Customer Relationship Management: To fine-tune the marketing strategies to meet
the ever-growing market demands, to ensure that our products and services adapt to
the changing needs and expectations of the customer, to provide the customer the
ideal banking ambience, to reorient publicity so as to provide increasing visibility to
their Brand, to get their branches / offices ISO 9000 compliant.
Risk Management: To continuously upgrade the Risk Management systems &

processes, imbibe risk management in business activities and implement Basel II
requirements for the benefit of all stakeholders.
Information Technology: To bring minimum of 80% of the Bank’s business under

Centralized Core Banking network by March 2018 spanning minimum of 1500
branches across the country, supplemented by additional delivery channels with 800
ATMs, backed by a comprehensive fail safe Business Continuity Plan.

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Forex and Treasury: To profitably manage the forex and investment assets of the
Bank to achieve a dealing room turnover of Rs.535 thousand crore by March 2018and
a net profit exceeding Rs.105 crore.
Para Banking: To achieve insurance premium collection of nearly Rs.180 crore with a
commission income of Rs.20 crore, a credit card base of 1 lakh that brings in net
earnings of a minimum of Rs.3.50 crore and a debit card base of 15 lakh fetching a
net revenue of Rs.25 crore.
Inspection: To migrate progressively from the present transaction oriented inspection

system to a risk based audit exercise enhancing the effectiveness of risk management,
control and governance processes.
Perpetual fusion of Vision and Mission will be our Passion
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ORGANIZATION CHART
Senior Manager
Deputy Branch Manager
Assistant Manager Assistant Manager Assistant

Manager
(Handling, (Deposits, draft & remittance) (MIS, data base)
reconciliation,
Clearingpension, administration
Disbursal& collection)
Clerk Clerk Clerk Clerk Clerk

(Front line (Front line (Clearing &( Advance (Opening of
teller) tailor) Collection) documentation) SB A/C,
printing
pass book,
preparation of
returns )
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Moving Towards Customer Delight
 2100 branches are computerized/mechanized extending, accurate and prompt
services.
 7 days banking introduced in 209 branches.
 Extended business hours introduced in 603 branches.
 Demat facility introduced at Mumbai, Hyderabad, Bangalore, Delhi,
Ernakulam and Vijayawada.
 456 ATMs/ Cash Dispensers installed as on date.
 Tele banking facility introduced in 245 branches.
21st Century Challenges – Facing the Future
 21st century will be dominated by Information Technology, knowledge and
competition. Bank is gearing itself adequately to meet these challenges.
 Bank has planned to increase the coverage of Syndicate-e-Banking to 1500
branches as on 31st March 2007. This covers providing of e-Banking services
through electronic channels viz. ATM, Telebanking and Internet banking.
 Knowledge and skill levels of employees are being upgraded on an on-going
basis through strengthening of the training infrastructure with computer labs
and other modern teaching methods.
 Bank’s constant focus is to provide innovative products and services for
moving towards its role as customer's faithful and friendly financial partner.
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SYNDICATE BANK’S LIFE INSURANCE BUSINESS
Manipal headquartered Syndicate Bank has launched Life Insurance
Distribution in tie up with Bajaj Allianz. This strategic decision to sell Life Insurance
Products is taken to enhance Customer satisfaction.
Syndicate Bank and Bajaj are trusted names in Indian Financial scene and
Auto Sectors. Customer delight and satisfaction is common ethos of these two
institutions.
Launch of Insurance distribution is a part of Bank’s strategy to emerge as a One Stop
Financial Shop to its multitude of customers by offering a range of Savings, Loan,
Life Cover, Income Cover, Risk Cover, and Long Term Investment with or without
risk cover and also Payment Products. All these add to Customer Convenience and
Satisfaction.
Insurance Business is a seamless add to Commercial Banking Business and
Total Synergy more particularly of service between these two Businesses. This is a
huge opportunity for Syndicate Bank, which would translate benefits to its customers.
This tie upmakes it easy for Customers to buyInsuranceProducts.
The Product was launched from 11 branches initially and now aremarketed by all
branches of theBank.
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The following Products are now Marketed:
PRODUCTS
1INVESTGAIN
Saving cum protection plan, which gives a lump sum at the end of policy term. Plan
offers high protection going up to 2 times the basic Sum Assured. A host of additional
benefits for best value of life.
2CASHGAIN
A unique participating Money Back Plan that offers quadruple protection. A cash
payout is made every 1/5th of term ensuring receipt of money more frequently. A host
of additional benefits to provide extra protection.
3CHILDGAIN
A participating Endowment Plan to suit children’s needs – be it education, marriage,
etc. Payment of premium limited till age 18 of the child. Attractive family income
benefit to sustain the family.
4RISKCARE
Pure Term Insurance Plan providing protection of life at very economical rates.
5 TERMCARE
A term Insurance Plan which covers risk of life with a provision of return of
premiums paid at maturity.
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6LIFETIMECARE
A whole life plan with minimum guarantees on death or on survival at age 80
whichever is earlier. Ideal for young people to build a savings habit.
7SWARNA-VISHRANTI
A participating retirement capital building pension plan with life care for enjoying life
after retirement.
8UNITGAIN
An investment plan with regular and single premium investment linked life insurance.
Major part of premium invested in units to reap maximum returns.
9LOAN PROTECTOR
A mortgage term insurance plan that covers the outstanding liability of the housing
loan.
10SYND PROTECTOR PLAN
A Group Insurance Plan that covers the outstanding liabilities of any type of loan less
than Rs 2 lakhs.
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All Plans / Products offer following additional benefits:
(a) Accidental death
(b) Total / Partial Disability
(c) Critical Illness
(d) Hospital Cash
(e) Waiver of premium
(f) Family Income benefits
ISSUE AGE: Issue age of the policyholder is calculated as age attained (i.e. last
birthday). Age at entry vary from 0 to 65 years depending upon the packages.
PREMIUM AMOUNT:
Premium payment is calculated depending on the age of the policyholder, term of the
policy, frequency of premium payment term etc.
The basic premium for a female policyholder is equivalent premium for a two-year
younger male policyholder for the base policy only.
Premium discount is available for all policies @ Rs.84/- to Rs. 96/- per Rs.10000/-
where the Sum Assured exceed Rs.50000/-.
BONUS: Compound Reversionary Bonus is payable including terminal bonus on
maturity.
TAX IMPLICATIONS: Premiums paid are eligible for tax deduction under Section
80C of the Income Tax Act. Maturity & death benefit will be tax free under Section
10(10) D.
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Meaning of Deposits
Deposits means “entrusting ones money to a bank on the condition
that it may be withdrawnby depositors demand or after notice of specified days as
may be laid down in the rules of bank”.
Deposit includes money, cheques drafts and proceeds of similar
negotiable instruments placed with bank for the convenience of the depositors
deposits creates debtor creditor relationship, as between the depositors and banker.
Deposits are Banks Property:
A general deposit, in the name of customer, made at a banking concern becomes the
property of the bank, but the bank becomes simultaneously indebted to the customer.
The promise to repay the money, on demand the equivalent of deposits is implied in
the banking business.
Bank is under legal obligation to safe keeping of depositor’s money and will be liable
to the depositor.
DEPOSIT SCHEMES
 Saving Deposit Account

 Fixed Deposit Scheme
 Vikas Cash Certificate
 Social Security Deposit
 Quick Money Deposit
 Senior Citizen’s Security Deposit
 Syndicate Suvidha Deposit
 Cumulative Deposit
 Pigmy Deposit
 Cumulative Education Deposit
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Saving Deposit Account
Account with easy liquidity
 Withdrawal through withdrawal slips/cheques/ATM Cards
 Students can operate the A/c
 Interest on minimum balance between 10th and last day of month
Fixed Deposit
Amount of deposit: Fixed Deposit could be opened with a minimum of Rs.50/- and
above. However with effect from 01.04.2003. Fixed deposit can be opened with
minimum of Rs.1000/-.
 The minimum period for which a deposit can be accepted is 15 days and
maximum, 120 months (minimum period is 7 days for deposits of Rs.25.00
lakhs and above).
 Minimum Deposit – Rs.1000/-
 No interest is payable on term deposits for a period of less than 15 days.
 Fixed deposit can also be accepted for any period in multiples of complete
months or for incomplete months like 13 months and 12 days etc.
Vikas Cash Certificate
The amount accepted under this scheme grows constantly with interest
compounded on quarterly basis and the accrued interest will be paid along with
the principal amount of the deposit on maturity.
 Minimum amount of deposit – Rs.100/- and in multiples of Rs.100/-

 Period of deposit – 6 months to 120 months
 Interest on the amount of deposit is compounded at quarterly rests and paid
along with principal on maturity.
2
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Social Security Deposit
 A Social Security Deposit account may be opened with a minimum of Rs.
1000 and in multiples of Rs.100
 SSD can be opened for minimum periods of 1 year. SSDs are opened only in
completed quarters subject to a maximum of 10 years.
Quick Money Deposit
This is a term deposit scheme with overdraft facility which ensures availability of
funds to the account holder without necessitating another visit to the branch.
 Amount of deposit: Rs.25000 and above in multiples of Rs.1000.
 Period of deposit: Minimum period is 1 year, and maximum 5 years.
 Overdraft fixed at 80% of amount of deposit.
 No service/folio/cheque book charges.
 Premature withdrawal permitted subject to penalty norms applicable.
Senior Citizen’s Security Deposit
This deposit scheme with value added features was introduced by the Bank for the
benefit of Senior Citizens who are of above the age of 60 years, including retired
employee of the bank.
 Amount of deposit: minimum of Rs.1000 and in multiples of Rs.1000
 Period of deposit: Minimum period is 12 months and maximum period is
120 months.
 Rate of interest: Higher rate of 0.50% over the normal rates applicable to
domestic term deposits.
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 Incentives: No penalty for premature closure. At par remittance facility up
to Rs.5000/- per month or up to interest earned on his deposit whichever is
higher.
Syndicate Suvidha Deposit
A special deposit scheme under which the depositor can withdraw a part of the
fixed amount at times of need.
 Amount of deposit: Rs.10000 and above in multiples of Rs.1000.
 Period of deposit: Minimum period of the deposit is 15 days and maximum
120 months.
 Rate of interest: As applicable to the term deposits at the time of opening
the deposit account.
 Interest: Simple interest at quarterly intervals.
 Partial withdrawal in multiples of Rs.1000/- allowed.
 No restriction on frequency of withdrawals.
 No penalty to be charged on partial withdrawals.
Cumulative Deposit
Under Cumulative deposit scheme; deposits into the account are made in monthly
installments for a stipulated period. On expiry of this period, the total amount of
installments deposited is repaid with interest compounded on quarterly basis.
 Uniform monthly installments of minimum Rs.100/- and thereafter in
multiples of Rs.10/-
 Cumulative Deposit can be accepted for a minimum period of 12 months and
maximum of 120 months in completed quarters.
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 No penalty if the installment is delayed but paid during the same calendar
month.
 If the installments are delayed beyond the calendar month, penalty at Rs.1.50
for every Rs.100/- per month for deposits of 5 years and less.Rs.2/- for every
Rs.100/- per month for deposits of over 5 years is to be levied.
Pigmy Deposit
Pigmy Deposit Scheme was introduced by the bank in the year 1928 mainly for savers
of small means.
 Minimum Amount of deposit-Rs 1/-
 Amount may be deposited daily/weekly/monthly
 The period of deposit is 63 months.
 The rate of interest has since been revised to 6% p.a to 4.50% p.a and is
applicable to the Pigmy Deposit accounts opened on or after 1/1/2010
 Premature withdrawal permitted with certain conditions.
 Authorized Agent i.e. “Pigmy Agent” collects money for deposit into Pigmy
Deposit A/c at door steps.
Cumulative Education Deposit
The deposit scheme was introduced during 1999 with the objective of making
available to the depositors the features of the Cumulative Deposit with a provision to
pay maturity amount to depositors in equal monthly installments. The depositors can
avail education loans for meeting the expenses towards higher education of their
children on liberalized terms.
 Amount of Deposit: Cumulative Education Deposit can be opened with
monthly installments of Rs. 100 and in multiples thereof.
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 Period of deposit: Minimum period is 39 months and a maximum period is
120 months.
 Interest: The deposit will earn interest at the rate applicable to domestic term
deposits of the corresponding period, compounded quarterly.
 On maturity-Amount may be repaid in equal monthly installments or
 Full maturity amount may be repaid back, or
 Full maturity amount may be reinvested in fresh deposits for a period desired
by depositor.
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ANALYSIS AND INTERPRETATION
Table No 1
Various Deposits for the period 2017-2018

(Rs)
SI.No Particulars As on 31/3/2017 As on 31/3/2018 Difference %
change
1 Demand 27493067 10.96% 33126561 11.60% 5633494 20.49
Deposits
2 Saving 65755287 26.6% 75110445 26.30% 9355158 14.23
Bank
Deposits
3 Term 157700045 62.85% 177246298 62.08% 19546253 12.39
Deposits
Total 250948399 100% 285483304 100% 34534905 13.76
From the above table it may be inferred that the demand deposit have increased by
20.49% in 2017-2018.This is followed by saving deposits 14.23% and term deposits
12.39%.The total deposits have increased by 13.76% during the year 2017-2018.The
demand deposit constitute the higher proportion of growth.
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Table No 2
Various Deposits for the Period 2016-2017

change
1 Demand 33126561 11.60% 34360886 11.20% 1234325 3.73
Deposits
2 Saving 75110445 26.30% 86427508 28.18% 11317063 15.06
Bank
Deposits
3 Term 177246298 62.08% 185817038 60.60% 8570740 4.84
Deposits
Total 285483304 100% 306605432 100% 21122128 73.99
From the table 2 it may be inferred that the demand deposits have
increased by 3.73% in 2016-2017.This is followed by saving deposits 15.06% and
term deposits 4.84% and total of all deposits have increased by 73.99% during 2017-
2018.The increase in demand deposit has come down compared to previous year
where as saving bank deposit show steady position however term deposit has come
down to 4.83%.The total deposit has grown heavily.
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Table No 3

change
1 Demand 34360886 11.20% 40522356 9.5% 6161470 17.93
Deposits
2 Saving 86427508 28.18% 103857332 24.38% 17429824 20.17
Bank
Deposits
3 Term 185817038 60.60% 281468474 66.095 95651436 51.47
Deposits
Total 306605432 100% 425848162 100% 119242730 38.89
From the table 3 it may be inferred that the demand deposit have
increased by 17.93% in 2016-17.This is followed by saving deposits 20.17% and term
deposits 51.47%.The total deposits have increased by 38.89% during the year 2018-
19.All the three types of deposits have grown by good rate over the previous year.
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Table No 4
SI.N Particulars As on 31/3/2017 As on 31/3/2018 Difference %

o change
1 Demand 40522356 9.5% 49813801 10.76% 9291445 22.93
Deposits
2 Saving 103857332 24.38% 121711275 26.29% 17853943 17.19
Bank
Deposits
3 Term 281468474 66.09% 291420549 62.94% 9952075 3.54
Deposits
Total 425848162 100% 462945625 100% 37097461 8.71
increased by 22.93% in 2016-17.This is followed by saving deposits 17.19% and term
deposits increased by 3.54.The total deposits has increased by 8.71% during the year
2017-18.The increase in term deposit have come down to 3.54% compared to
previous year.
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Table No 5
SI.N Particulars As on 31/3/2017 As on 31/3/2018 Difference %

o change
1 Demand 49813801 10.76% 60248055 11.23% 10434254 20.95
Deposits
2 Saving 121711275 26.29% 144503004 26.94% 22791729 18.73
Bank
Deposits
3 Term 291420549 62.94% 331492888 61.81% 40072339 13.75
Deposits
Total 462945625 100% 536243947 100% 73298322 15.83
increased by 20.95% in 2016-17.This is followed by saving deposits 18.73% and the
term deposits increased by 13.75%.The total deposits has increased by 15.83% during
the year 2017-18.The term deposit has increased compared to previous year and total
deposit has grown maximum compared to previous year.
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Summary of Growth in %
SI.NO Year Demand Deposit Saving Bank Deposit Term Total

Deposit
1 2013-2014 20.49 14.23 12.39 13.76
2 2014-2015 3.73 15.06 4.84 73.99
3 2015-2016 17.93 20.17 51.47 38.89
4 2016-2017 22.93 17.19 3.54 8.71
5 2017-2018 20.95 18.73 13.75 15.83
Graph -1
Total
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20
15 Total
10
0
2013-2014 2014-2015 2015-2016 2016-2017 2017-2018
From the above graph it is very much clear that demand deposit has increased to
22.93% in the year 2016-17 compared to other years.
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Table No- 5
Composition of Deposits during the year 2017-18 in % to total deposit
Year Demand Deposit Saving Deposit Term Deposit Total
2017-2018 10.78 26.29 62.94 100
Graph No 5
Graph Composition of various deposits during 2017-18
Chart Title
120
100
80
60
40
20
0
Demand Deposit Saving Deposit Term Deposit Total
2017-2018
From the graph-5 it is clear that term deposit for the year 2017-2018 is the
highest (62.94%) followed by saving deposit (26.29%) and then demand deposit
(10.76%).
Retail Banking
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Banking services catering for ordinary individuals and small businesses, as distinct
from large corporations. Retail banking operations offerdeposit facilities, lend money,
transfer funds and are prepared to deal in relatively small amounts.
 Retail banking means banking services for individual customer.
 Retail banking is typical mass-market banking where individual customers use
local branches of larger commercial banks.
 Services offered include: savings accounts, mortgages, personal loans, debit
cards, credit cards, and so forth.
Retail Banking includes,
SyndVahan
SyndSuvidha
SyndSaral
SyndRent
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SyndVahan
Purpose: To buy new/second hand 4-wheeler or new 2-wheeler
Eligibility: Persons having minimum annual income of Rs. 1 lakh for 4 wheeler and
Rs.50000/- for 2 wheeler.
Quantum:
4-wheeler (New):
95% of on-Road price (inclusive of insurance, Road Tax and Registration Charges)
plus accessories (max. 10000/-) or 3 times gross annual income, whichever is less, for
new 4 wheelers.
4-wheeler (Old):
70% of value of the Car or 3 times gross annual income or Rs. 3.00 lakhs, whichever
is less.
New 2-wheeler:
95% of on-Road price (inclusive of insurance, Road Tax and Registration Charges)
of the new two wheeler and accessories (max. Rs.500/-) or 12 months gross salary,
whichever is less, subject to a maximum of Rs.60000/- for all category of new two
wheelers.
Repayment:
72/48 months for new/old 4 wheelers and 60 months for new 2 wheelers.
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Rate of interest: In order to give further competitive advantage and based on
prevailing market trends, Bank decided to reduce interest rates on SyndVahan scheme
with effect from 16.05.2018 as follows.
Rates of Interest
S.NO Quantum of Finance Rate of Interest
(%p.a.compounded monthly)
1. Loans up to Rs.2.50 lacs 7.25%
2 Loans above Rs.2.50 lacs 10.25%
Requirements:
 Salary Certificate or
 ITAO for non-salaried class/property documents where ITAO is not available
 Proforma invoice
Guarantor: Suitable third party guarantee acceptable to the bank.
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SyndSuvidha
Purpose: For purchasing consumer durables like TV, Fridge, Washing machine,
music system, furniture, computers including printer, software, other home
appliances.
Eligibility:Salaried/non-salariedclass/Pensioners.
Quantum:
Salaried Class: 80% of invoice value of the items to be purchased or 10 months gross
salary or pension which ever is less subject to a maximum of Rs.2 lakhs.
Non-salaried class: 80% of invoice value of the item to be purchased or 50% of gross
annual income as per ITAO/copy of the return duly acknowledged by IT official’s
whichever less subject to a maximum of Rs.2lakhs.
Pensioners: For Pensioners aged 65-70, maximum loan amount is Rs. 1 lakh. For
those aged above 70 years, it is restricted to 5 months gross pensioner Rs.50000/-
whichever isless.
Repayment:60months
Rate of interest w.e.f 16.05.2018: 10.75% (monthly compounding)
Requirements:
 Salary Certificate or
 ITAO for non-salaried class/property documents where ITAO is not available
 Proforma invoice
 Third party guarantee acceptable to the Bank.
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SyndSaral
Purpose: To meet urgent personal credit requirements
Eligibility: Permanent employees ofCentral/State Government
Offices/Undertakings/reputed companies/firms / educational institutions. Non-salaried
class like Doctors/ Engineers/ Lawyers /Chartered Accountants / Architects /
Consultants and Pensioners.
Quantum for clean loan:
Salaried Class:12 months gross salary with salary credit and maximum Rs. 3 lakhs
with letter ofundertaking from the employer.
Pensioners:
 Aged <65 yrs: 10 months gross pension with a maximum of Rs. 2 lakhs.
 Aged 65-70 yrs: 6 months gross pension with a maximum of Rs. 1 lakh.
 Aged >70 yrs: 5 months gross pension-max. Rs.50000/-
Non-salaried Class: 50% of gross annual income as per Income Tax Assessment
Order (ITAO) (100% of average gross annual income, as per ITAOs of immediate
preceding 3 years) or 60% of value of immovable property to be mortgaged to the
Bank (subject to maximum amount of Rs. 5 lakhs)
Quantum for Secured Loan: 80% of purchase price of NSC/IVP/KVP if completed
24 months from date of purchase and 65% of purchase price if completed 13-23
months);
80% of surrender value of LIC policy/purchase price of RBI Relief Bonds/other
Government securities .
35
Repayment: Maximum 60 months in case of loans and overdraft against Govt.
securities. to be renewed once in 2 years.
Rate of interest w.e.f. 16.05.2018 at monthly rests:
 For Clean Loans: 13.75%; For Clean Overdrafts: 14.25%.
 For Secured Loans: 12.75%
SyndSaral, fully secured by approved securities (IVP, NSC, KVP, LIC policies, RBI
Relief Bonds etc) with suitable margin, interest to be charged at 11.00% .
Requirements:
 Salary Certificate / letter of undertaking from the employer.
 ITAO for non-salaried class / property documents where ITAO is not available
 Third party guarantee acceptable to the bank.
 Valid mortgage of immovable property/ pledge of securities.
 Postdated cheques in exceptional cases.
36
SyndRent
Purpose: To meet urgent personal expenses/credit needs
Eligibility:Bonafede owners of residential / commercial property
Quantum: 75% of the rental value
Repayment: Not exceeding 60 months
Rate of interest PLR + 1%
Requirements:
 Mortgage of property
 Lease agreement
 Consent from the lessee (tenant)
 Third party guarantee acceptable to the bank.
37
ANALYSIS AND INTERPRETATION
Table -1
Various Loans and Advances for the Period 2017-2018

(Rs)
SI.No Particulars As on As on Difference %
31/3/2017 31/3/2018 change
A i. Bills purchased and 4037021 3335296 701725 -17.38
discounted
ii. Cash crdit,overdraft and 55210420 83360415 28149995 50.98
loans repayable on demand
iii.Term loan 71914146 62150895 9763251 -13.58
B i. Secured by tangible assets 73836274 87938583 14102309 19.09
ii. Covered by 25388644 11713027 13675577 -53.86
bank/Government
Guarantees
iii. Unsecured 31936669 49194956 17258287 54.03
C I.Advances in India
i. Priority Sector 38103766 41013530 2909764 7.63
ii. Public Sector 15815767 25113085 9297318 58.78
iii.Banks 1773111 832129 940982 -53.06
iv.Others 51484881 52505499 1020618 1.98
II.Advances in outside
India
i. Due from banks 20338239 24732866 4394627 21.60
ii. Due from others
a. Bills purchased and 0 22652 22652 100

discounted
b.Syndicated loans 2545520 3683296 1137776 44.69
c.Others 1100303 943549 156754 -14.24
Total 393484761 446539818 103531635 26.31
38
From the table it may be inferred that the bills purchased and discounted decreased by
17.38% in the year 2017-2018.This is followed by cash credits, overdrafts and loans
repayable on demand increased by 50.98% ,term loan decreased by 13.58%,secured
by tangible assets increased by 19.09%,covered by bank/government guarantees
decreased by 53.86%,unsecured loans increased by 54.03%.and priority sector
increased by 7.63%,public sector increased by 58.78%,banks decreased by
53.06%,others increased by 1.98%.and due from banks increased by 21.60%.and
syndicated loan increased by 44.69% and others decreased by 14.24%.and the total
loans have increased by 26.31%.
39
Table-2

(Rs)
31/3/2017 31/3/2018 change
A i. Bills purchased and 3335296 5838711 250415 75.05
discounted
ii. Cash crdit,overdraft and 83360415 85568465 2208050 2.64
loans repayable on demand
iii.Term loan 62150895 71646313 9495418 15.27
B i. Secured by tangible 87938583 111874652 23936069 27.21
assets
ii. Covered by 11713027 13671613 1958546 16.72
bank/Government
Guarantees
iii. Unsecured 49194956 37507224 11687732 -23.75
C I. Advances in India
ii. Public Sector 25113085 25643938 530853 2.11
iii.Banks 832129 3001784 2169655 260
iv.Others 52505499 60068848 7563349 14.40
India
i. Due from banks 24732866 16660141 8072725 -32.63
ii. Due from others
a. Bills purchased and 22652 0 22652 -100

discounted
b.Syndicated loans 3683296 6213674 2530378 68.69

c.Others 943549 1050012 106463 11.28
Total 446539818 489160467 42620649 9.54
40
From the table it may be inferred that the bills purchased and discounted
increased by 75.05% in the year 2017-2018.This is followed by cash credits,
overdrafts and loans repayable on demand increased by 2.64% ,term loan increased
by 15.27%,secured by tangible assets increased by 27.21%,covered by
bank/government guarantees increased by 16.72%,unsecured loans decreased by
23.75%.and priority sector increased by 22.92%,public sector increased by
2.11%,banks increased by 260%,others increased by 14.40%.and due from banks
decreased by 32.63%.and bills purchased and discounted decreased by
100%,syndicated loan increased by 68.69% and others increased by 11.28%.and the
total loans have increased by 9.54%..
41
Table-3

(Rs)
31/3/2017 31/3/2018 change
discounted
ii. Cash crdit,overdraft 85568465 111205459 25636994 29.96
and loans repayable on
demand
iii.Term loan 71646313 87049657 15403344 21.49
assets
ii. Covered by 13671613 15966997 2295384 16.78
bank/Government
Guarantees
iii. Unsecured 37507224 53721521 16214297 43.22
C I.Advances in India
ii. Public Sector 25643938 27859200 2215262 8.63
iii.Banks 3001784 2063775 938009 -31.24
iv.Others 60068848 76297882 16229034 27.01
India
i. Due from banks 16660141 25761888 9101747 54.63
ii. Due from others
a. Bills purchased and 0 ---- ---- ----

discounted
b.Syndicated loans 6213674 5781560 432114 -6.95
c.Others 1050012 1450941 400929 38.183
Total 489160467 619407561 130247094 26.62
42
bank/government guarantees increased by 16.78%,unsecured loans increased by
8.63%,banks decreased by 31.24%,others increased by 27.01%.and due from banks
increased by 54.63%.and syndicated loan decreased by 6.95% and others increased by
38.18%.and the total loans have increased by 26.62%.
43
Table-4

(Rs)
31/3/2017 31/3/2018 change
A i. Bills purchased and 8214071 7768687 445384 -5.42
discounted
demand
iii.Term loan 87049657 132668586 45618929 52.40
assets
ii. Covered by 15966997 17251188 1284191 8.04
bank/Government
Guarantees
iii. Unsecured 53721521 67861238 14139717 26.32
ii. Public Sector 27859200 18246552 9612648 -34.50
iii.Banks 2063775 1087942 975833 -47.28
iv.Others 76297882 117460825 41162943 53.95
India
i. Due from banks 25761888 24110815 1651073 -6.40
ii. Due from others
a. Bills purchased and ---- ------ ------ -----

discounted
b. Syndicated loans 5781560 4713787 1067773 -18.46
c. Others 1450941 4732920 3281979 226.19
Total 619407561 801876084 182468523 29.45
44
decreased by 5.42% in the year 2016-2017.This is followed by cash credits, overdrafts
and loans repayable on demand increased by 14.07% ,term loan increased by
52.40%,secured by tangible assets increased by 33.19%,covered by bank/government
guarantees increased by 8.04%,unsecured loans increased by 26.32%.and priority
sector increased by 44.13%,public sector decreased by 34.50%,banks decreased by
47.28%,others increased by 53.95%.and due from banks decreased by 6.40%.and
syndicated loan decreased by 18.46% and others increased by 226.19%.and the total
loans have increased by 29.45%.
45
Table-5

(Rs)
31/3/2018 31/3/2019 change
discounted
demand
iii.Term loan 132668586 222561104 89892518 67.75
assets
ii. Covered by 17251188 23160415 5909227 34.25
bank/Government
Guarantees
iii. Unsecured 67861238 97879681 30018443 44.23
ii. Public Sector 18246552 30740040 12493488 68.470
iii.Banks 1087942 1241681 153739 14.13
iv.Others 117460825 153727583 36266758 30.87
India
i. Due from banks 24110815 35576495 11465680 47.55
ii. Due from others
a. Bills purchased and ------ ------ ------ -----

discounted
b. Syndicated loans 4713787 3827866 885921 -18.79
c. Others 4732920 4664783 68137 -1.43
Total 801876084 1093986993 292110909 36.42
46
68.47%,banks increased by 14.13%,others increased by 30.87%.and due from banks
increased by 47.55%.and syndicated loan decreased by 18.79% and others decreased
by 1.43%.and the total loans have increased by 36.42%.
47
Summery of growth in %
SI.No Particulars 2013 2014 2015 2016 2016 2018

A i. Bills purchased and 1.02 0.74 1.19 1.32 0.96 0.97
discounted
ii. Cash crdit,overdraft 14.03 18.66 17.49 17.95 15.8 12.01
demand
iii.Term loan 18.27 13.91 14.64 14.05 16.54 20.34
B i. Secured by tangible 18.76 19.69 22.87 22.08 22.71 22.26
assets
ii. Covered by 6.45 2.62 2.79 2.57 2.15 2.11
bank/Government
Guarantees
iii. Unsecured 8.11 11.01 7.66 8.67 8.46 8.94
i. Priority Sector 9.68 9.18 10.30 10.85 12.08 12.32
ii. Public Sector 4.01 5.62 5.24 4.49 2.275 2.80
iii.Banks 0.45 0.18 0.61 0.33 0.13 0.11
iv.Others 13.0 11.7 12.27 12.31 14.64 14.05
India
i. Due from banks 5.16 5.5 3.40 4.15 3.00 3.25
ii. Due from others
a. Bills purchased and -- 5.07 0 --- ---- ----

discounted
b. Syndicated loans 0.64 0.82 1.27 0.93 0.58 0.34
c. Others 0.27 0.21 0.21 0.23 0.59 0.42
48
Internet Banking
Introduction
Enterprises of every type and size are increasingly adopting an e-business
infrastructure as the primary platform for conducting business. As an outgrowth of
this trend, there has been a dramatic increase in access requirements - characterized
by a growing number and type of users, applications and access methods. In pursuing
new business opportunities, businesses are opening information assets to customers,
partners, suppliers and employees, inadvertently exposing their organizations to
significant risk unless they take protective measures.
Unfortunately, these same organizations find themselves struggling - and
failing -- to manage user identities, authentication and access rights in a way that
serves both their business goals and their security needs. The fundamental problem is
that they are using a decentralized approach to user management and security, which
was first developed 40 years ago to protect early timeshare systems and hasn't
changed much since.
The resulting costs and risks have slowed the growth of e-business to a crawl -
and inspired the quest for centralized identity management solutions
49
Net Banking
Access account anytime and from anywhere with Syndicate Bank’s online
banking service. With online banking service customer can view their account details
and transact, download their statement, request for demand drafts, order a cheque
book and much more – 7 day a week.
Internet Banking Service, a gateway for online transactions covering account balance
information, request for statement of accounts, cheque books, fund transfers, stop
payments, opening of new Term Deposits, etc.
Validate
Customer role in enhancing security of their online banking experience
 Always ensure that PC is updated with latest anti-virus and operating system
patches.
 Install personal firewall and anti-spy ware to protect the PC from internet
attacks.
 Always change the online banking passwords periodically say every month.
 Review credit card & bank statements regularly and report any irregularities to
the bank.
 Report any suspicious or fraudulent e-mail/sites to the bank immediately.
 Always read the online security tips provided by the bank from time to time
 If a secure session is established and the information is encrypted during
transmission, then others will not be able to view customer information.
50
 However, customer should be aware that some Web browsers will store
information on their computer even after they are finished with their online
activities, this is called caching.
 So it is highly recommended that after visiting any secure site to conduct
financial transactions like balance query, online trading etc. you must close
your browser. & delete the cached files.
 If the program has performed an illegal operation' on customer PC,this is
commonly known as GPF (General Protection Fault) then customer has to
restart their browser. If the problem persists, please consult their PC vendor.
 To clear browser cache:
For Internet Explorer
- Go to "Tools"
- Go to "Internet Options"
- Select "General"
- Click on "Delete Files" at "Temporary Internet files"
 For Netscape
- Go to "Netscape" or "Edit"
- Go to "Preferences"
- Select or double-click on "Advanced"
- Select "Cache"
- Click on "Clear Memory Cache" and "Clear Disk Cache"
51

Syndicate Bank is committed to improve the quality of service to its clientele
through extensive induction of technology in its day to day operations. It has launched
a major initiative on the IT front through implementing the Centralized Banking
Solution (CBS) which is known by the brand name "Syndicate-e-banking”.
 This project had envisaged the networking of 200 strategic branches over a 3
year period to provide anywhere, anytime, anyhow banking. The target of 500
was surpassed and Bank completed CBS computerization of 529
branches/Offices as on 31.03.2018.
 These branches were expected to render state of the art services in a hi tech
environment.
 The Bank aims to widen its clientele base with particular focus on tech savvy
younger generation customers.
 The e-banking branches will have single window facility for all types of
banking transactions, longer business hours, free ATM cards, instant funds
transfer, personalized cheque books etc.
 Corporate customers will have remote login facility by which they can
conveniently access their account from their premises or while on the move.
 E-banking has been launched at 1167 Branches/Offices located in 573
Centresacross the country as on 27th December 2018.
 E-banking customers can access 507 of our ATMs that are on "Any Branch
Banking" network. Six of the Public Sector Banks namely Bank of India,
Indian Bank, Syndicate Bank, United Bank of India, Union Bank of India and
52
Dena Bank have come together and already set up value added shared ATM
network under the banner of "CASHTREE".
 Minimum Average Balance to be maintained in Current A/cs in CBS Branches
is: Rs. 10,000/-(Urban/Metropolitan) and Rs. 5,000/- (Rural/Semi-Urban).
 Service charges are leviable if the minimum average balances in Current A/c
in a month falls below the above limits at Rs.100/- p.m.
 The business hours of e-banking branches will be uninterrupted from 10 A.M.
to 4 P.M. on week days and from 10 A.M. to 2 P.M. on Saturdays.
Special Products in e-banking
Premium Savings Account
Special Premium Savings Account
Premium Savings A/c
 The Bank has introduced a Premium Savings Account at e-banking
branches that combines full safety, easy liquidity and highest possible interest.
The salient features of the scheme are as under
 A unique 'Sweep out, Sweep in' facility offered at our e-banking branches
ensures that while the customer's money earns solid interest as a fixed deposit,
it turns liquid to meet his urgent needs. That too at no extra cost.
 Average monthly balance of Rs.10000/-to be maintained in the Premium
Savings Account.
 Balance available in the account in excess of Rs.10000/-on any day gets
automatically swept out into a fixed deposit for 180 days in units of Rs.1000/-.
53
 In the event of shortfall in SB for meeting your clearing cheques or for other
urgent needs, the fixed deposit is swept back into the Premium Savings
Account in required number of units of Rs. 1000/- free of cost.
 No penalty is charged for breaking the fixed deposit prematurely. However,
the amount swept out earns interest for the period run at the applicable rate.
 Even while breaking the fixed deposit, only the most recently converted fixed
deposit is first broken to minimise interest loss to the customer.
 Only those amounts swept out of your Premium Savings Account are eligible
for sweep in and not other fixed deposits.
 When fixed deposits mature at the end of 180 days, the Bank will renew the
principal every 180 days while crediting the interest to the savings account.
Rs.100/-per month is levied as service charges whenever the monthly average
balance in the Premium Savings Account goes below Rs.10000/-
Special Premium Savings Account
The Bank has introduced a Special Premium Savings Account at e-banking branches
that combines full safety, easy liquidity and highest possible interest. The salient
features of the scheme are as under
 A unique 'Sweep out, Sweep in' facility offered at our e-banking branches
ensures that while the customer's money earns solid interest as a fixed deposit,
it turns liquid to meet his urgent needs. That too at no extra cost.
 Average monthly balance of Rs.20000/-to be maintained in the Special
Premium Savings Account.
54
 Balance available in the account in excess of Rs.20000/-on any day gets
automatically swept out into a fixed deposit for 1 year 1 day in units of
Rs.1000/-.
 In the event of shortfall in SB for meeting your clearing cheques or for other
urgent needs, the fixed deposit is swept back into the Special Premium
Savings Account in requiredbnumberbofvunitsbofbRs.1000/-freenofncost.
 No penalty is charged for breaking the fixed deposit prematurely. However,
the amount swept out earns interest for the period run at the applicable rate.
 Even while breaking the fixed deposit, only the most recently converted fixed
deposit is first broken to minimise interest loss to the customer.
 Only those amounts swept out of your Special Premium Savings Account are
eligible for sweep in and not other fixed deposits.
 When fixed deposits mature at the end of 1 year 1 day, the Bank will renew
the principal every 1 year 1 day while crediting the interest to the savings
account. Rs.100/-per month is levied as service charges whenever the monthly
average balance in the Special Premium Savings Account goes below
Rs.20000/-
New Products in e-banking:
As the next step in the direction of providing total banking solutions to CBS
customers, bank has introduced new products viz., Multicity Current as well as
Savings Accounts which can be operated from all CBS centers subject to the limit
prescribed under each category. Five different variants of the product are introduced
to suit the requirements of different categories of customers.
55
[[
 Multi-City Current Account - Contains 3 variants of the product.
 Multi-City Corporate Account
 Multi-City SB Account
Multi-City Current Account
The following are the 3 variants of Multi-City Current Accounts:
S.No. Name Monthly Average Balance (MAB) (Rs.)
I Synd Silver Current Account 1, 00,000
II Synd Gold Current Account 2, 00,000
III Synd Platinum Current Account 5, 00,000
 All third party cheques shall be ‘Account Payee’ crossed and will be payable
at par at all CBScenters.
 There is no upper limit for the transactions through cheques as long as the
cheques are ‘Account Payee’ crossed.
 Self-cheques can be paid in cash up to an aggregate of Rs.50, 000/- in a day at
all the CBS branches other than the home branch.
Multi-City Corporate Account
 A Corporate / business account having OD limit of Rs.10.00 lacs and above
 The multi-city account to be opened with a sweep-in and sweep-out facility
linked to the OD account.
56
 The minimum balance to be maintained in the multi-city account is
Rs.1,00,000/-
 No chequebook shall be given to the OD account and all the transactions are to
be routed through the multi-city account.
 The credit balance in the account in excess of the minimum balance and in
multiples of Rs.10, 000/- will be swept into the OD account.
 Any shortfall in the account will be swept out from the OD account to the
extent of shortfall.
 All third party cheques shall be ‘Account Payee’ crossed and will be payable
at par at all our CBS branch centres.
 No upper limit is fixed for transactions through A/C Payee cheques.
 Self-cheques can be paid in cash up to an aggregate of Rs.50,000/- in a day at
all the CBS branches other than the home branch.
Multi-City SB Account
 This facility is to be offered to high net-worth Savings Bank customers of the
Bank.
 The minimum average balance (MAB) to be maintained in the account is
Rs.25,000/-.
 All third party cheques shall be crossed ‘Account Payee’ and will be payable
at par at all our CBS branch centres.
 No upper limit for transaction through A/C Payee cheques.
 Self-cheques can be paid in cash up to an aggregate limit of Rs.50,000/- in a
day at all the CBS branches other than the home branch.
57
PAYMENT OF EXCISE AND SERVICE TAXES THROUGH INTERNET
BANKING
Salient Features
The Hon. Finance Minister has inaugurated the facility of enabling the
payment of Central Excise and Service Taxes through Internet Banking Channels on
11.5.2005. Salient features of this facility are as under:
Customers can pay the Central Excise or Service tax provided, he/she has a valid
assesses code allotted by the Commissionerate of Excise / Service Tax, and has
Internet Banking facility for his/her account/s with any of CBS branches.
 Working System:
Customer can log-on to Syndicate Bank website www.syndicatebank.com on the
Internet. In the home page, customer have to choose “Retail” option available
under “Net Banking” at the right top portion of the screen. This will open up the
Internet Banking Login Screen.
Customer has to login using their Login ID (Customer ID) and their login
password. There is an option “Excise/Service Tax Payment” in the list of options
available. On invoking the same, the system will prompt for transaction password
and its confirmation. On its validation, the system will display a simple form for
filling up the tax payment particulars. Once the form is filled-in and submitted, the
system will debit the selected account and provide customer with a cyber receipt.
The designated branch will print the challan on the next working day, and the
receipted challan will be mailed to the mailing address furnished in the challan
form.
58
 Taxes can be paid through internet:
The present scope is limited to payment of Central Excise and Service Tax (of
CBEC).
 Pre-requisite for making the e-payment:
Customer has toapproach CBS branch where their account is maintained for
availing the facility by giving a signed registration form. That will be an
authorization in favor of the Bank to sign on the Challan on customer behalf for
the payments made through e-Payment. Customer need to mention theirassessee
code/s and the account/s from which they wish to make the payment.
Time for the payment:
The payment can be made,at any time – i.e. the facility will be available on 24x7
basis. However the tax will be accounted as received for the same day if paid
before 8 PM and for the next working day if paid thereafter or on a holiday.
However, the bank reserves the right to extend the cut off time depending on its
needs or the requirements of the CBEC.
59
FINDINGS
 From the analysis it may be inferred that the demand deposit have increased by
20.49% in 2017-2018.This is followed by saving deposits 14.23% and term
deposits 12.39%.The total deposits have increased by 13.76% during the year
2017-2018.The demand deposit constitute the higher proportion of growth.
 From the analysis it may be inferred that the demand deposits have increased by
3.73% in 2017-2018.This is followed by saving deposits 15.06% and term
deposits 4.84% and total of all deposits have increased by 73.99% during 2014-
2015.The increase in demand deposit has come down compared to previous year
where as saving bank deposit show steady position however term deposit has
come down to 4.83%.The total deposit has grown heavily.
 From the analysis it may be inferred that the demand deposit have increased by
51.47%.The total deposits have increased by 38.89% during the year 2017-18.All
the three types of deposits have grown by good rate over the previous year.
increased by 3.54.The total deposits has increased by 8.71% during the year 2015-
16.The increase in term deposit have come down to 3.54% compared to previous
year.
60
20.95% in 2016-17.This is followed by saving deposits 18.73% and the term
deposits increased by 13.75%.The total deposits has increased by 15.83% during
the year 2016-17.The term deposit has increased compared to previous year and
total deposit has grown maximum compared to previous year.
 From the analysis it is very much clear that demand deposit has increased to
 From the analysis it may be inferred that the saving deposit has grown to 20.17%
in the tear 2016-2017.
 From the analysis it is clear that the term deposit has increased maximum that is
 From the analysis it may be inferred that the overall deposit has increased 73.99%
in the 2013-14.
 From the analysisit is clear that term deposit for the year 2016-2017 is the highest
(62.85%) followed by saving deposit (26.2%) and then demand deposit (10.95%).
(62.08%) followed by saving deposit (26.30%) and then demand deposit
(11.60%).
(11.20%).
61
(66.09%) followed by saving deposit (24.38%) and then demand deposit (9.5%).
 From the analysis it is clear that term deposit for the year 2016-2017 is the highest
(10.76%).
 From the analysis it is clear that term deposit for the year 2017-2018 is the highest
(11.23%).
 From the analysis it may be inferred that the bills purchased and discounted
decreased by 17.38% in the year 2013-2014.This is followed by cash credits,
overdrafts and loans repayable on demand increased by 50.98% ,term loan
decreased by 13.58%,secured by tangible assets increased by 19.09%,covered by
bank/government guarantees decreased by 53.86%,unsecured loans increased by
58.78%,banks decreased by 53.06%,others increased by 1.98%.and due from
banks increased by 21.60%.and syndicated loan increased by 44.69% and others
decreased by 14.24%.and the total loans have increased by 26.31%.
increased by 15.27%,secured by tangible assets increased by 27.21%,covered by
bank/government guarantees increased by 16.72%,unsecured loans decreased by

62
 2.11%,banks increased by 260%,others increased by 14.40%.and due from banks
decreased by 32.63%.and bills purchased and discounted decreased by
100%,syndicated loan increased by 68.69% and others increased by 11.28%.and
the total loans have increased by 9.54%..
overdrafts and loans repayable on demand increased by 29.96%, term loan
increased by 21.49%, secured by tangible assets increased by 22.26%, covered by
bank/government guarantees increased by 16.78%, unsecured loans increased by
43.22%.and priority sector increased by 33.40%, public sector increased by
8.63%, banks decreased by 31.24%,others increased by 27.01%.and due from
banks increased by 54.63%.and syndicated loan decreased by 6.95% and others
increased by 38.18%.and the total loans have increased by 26.62%.
decreased by 5.42% in the year 2014-2015.This is followed by cash credits,
increased by 52.40%,secured by tangible assets increased by 33.19%,covered
by bank/government guarantees increased by 8.04%,unsecured loans increased by
26.32%.and priority sector increased by 44.13%,public sector decreased by
34.50%,banks decreased by 47.28%,others increased by 53.95%.and due from
banks decreased by 6.40%.and syndicated loan decreased by 18.46% and others
increased by 226.19%.and the total loans have increased by 29.45%.
63
increased by 67.75%,secured by tangible assets increased by 33.72%,covered by
68.47%,banks increased by 14.13%,others increased by 30.87%.and due from
banks increased by 47.55%.and syndicated loan decreased by 18.79% and others
decreased by 1.43%.and the total loans have increased by 36.42%.
64
LIMITATIONS
 The period covered in this study is limited.
 This study covers very basic information on deposit schemes,
retail banking and internet banking.
 The study of deposit schemes and retail banking is restricted to
Bijapur branch only.
65
CONCLUSION
To conclude total deposit have been increasing from the past two years .On the
contrary the rate of interest is falling every year ,depositors were attracted by different
rate of interest on different deposits. Hence bank is to increase its deposits further.
This would help the bank to widen the operations in the year to come. Further the
bank already computerized its operations for quick and satisfactory services.
The Bank is well equipped to meet the challenges of the 21st century in the areas of
information technology, knowledge and competition. Syndicate Bank is committed to
improve the quality of service to its clientele through extensive induction of
technology in its day to day operations. It has launched a major initiative on the IT
front through implementing the Centralized Banking Solution (CBS).
66
BIBLIOGRAPHY
1. Annual Reports of the Bank.
2. Bank Journals
WEBSITES:
www.syndicatebank.com
www.rediffmail.com
www.google.com
67

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