Professional Documents
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Patients Comfort
Patients Comfort
PATIENTS COMFORT
While implementing patient comfort measures may only take a few minutes, the benefits tend to
be long-term. For example, introducing small changes can pay big dividends when it comes to
patient satisfaction survey results. Reducing patient discomfort and providing a better patient
experience can be as easy as using one of these three techniques.
If you’re about to give a patient an injection or are preparing to draw their blood, you might not
feel there’s much to discuss about the minor procedure. But a few reassuring words and a brief
explanation of the process can help decrease your patient's anxiety and make them feel more at
ease.
In addition to explaining treatment procedures to your patients, invite them to ask questions and
take a direct role in their care. One of the biggest stressors for a patient during a doctor’s visit or
hospital stay is the feeling of a lack of control. When patients are encouraged to voice their
concerns and offer their input, it not only helps them feel more comfortable with the process but
it can also help you provide better care since you may gain additional insight into their condition.
Using a topical anesthetic can reduce the sting of procedures that involve needles. However,
many healthcare providers assume an anesthetic isn’t needed since the procedure will only take a
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few seconds. But the simple act of applying a topical anesthetic to reduce the discomfort
associated with needle procedures can go a long way for patient comfort.
If you’ve been looking for a simple way to improve your patient satisfaction scores, focusing on
patient comfort during minor procedures offers a simple way to accomplish your goal. Johns
Hopkins researchers discovered the odds that a patient was satisfied with the care he or she
received were 4.86 times greater if his or her pain was controlled. The next time you’re
performing a needle procedure, be sure to consider the three tips above
- To correctly align patients to assist in promoting a physically and emotionally safe and
comfortable position.
-To prevent stress to the nurse’s back or limbs during procedure.
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c)Cardiac bed- cardiac bed is to relieve dyspnea
d)Post- operative bed- a bed making prepared prior to receive post-operative patient following
general anesthesia.
e) Fracture bed- a bed making prepared prior to receive patient with fractured. Prepare simple
bed with fracture board, splints and sand bag
Responsibilities of bedmaking
Before:
- Assess patient’s need for linen changed.
-Determine patient’s present condition permits a change of bed linen.
-Determine patient’s prescribed level of activity and any special precaution in
movement.
-Assess patient’s ability to get out of bed during linen change.
-Determine the number of clean linen are required.
- Check patient’s unit for available linens.
During
- Provide privacy according to type of bed making.
-Create ample working place by move furniture away from the bed and move the
bed away from the wall.
- Place the chair at the foot end of the bed and place the linen in the reverse order of use.
- Place the laundry bag within the reach.
- Fold miter corner for each corner of the mattress..
- Tuck bed sheet tightly under mattress to create wrinkles free surface.
- Ensure pillow place at the center of bed with open end away from the main entrance.
After
- Assist patient get into the bed.
- Ensure the unit is clean, dry and free from wrinkles.
- Ensure patient’s skin is free from any irritants.
-Ensure soiled linens are discarded appropriately according to hospital policies.
-Record any abnormality found in patient.
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2. Side rails
• It should be attached to both sides of the bed
_ Full rails – run the length of the bed
– Half rails _ run only half the length of the bed and commonly attached to the pediatrics bed.
4. The Chair
• Most basic care units have at least one chair located near the bedside
• For the use of the client, a visitor, or a care provider
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LECTURE 12
The process of treatment commences once the patient has been admitted
A. Admission
Admission is a process of receiving a new patient to an individual unit (ward) of the hospital.
(Hospitalized individuals have many needs and concerns that must be identified then prioritized
Purpose
3. Assess the patient's immediate need and take action to meet them. These needs can be physical
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• Explain what will occur during the admission process (admission routines) such as admission
• Orient patient to individual unit: Bed, bathroom, call light, supplies and belonging; and how
• Orient patient to the entire unit: location of nurses office, lounge etc.
General assessment
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6. Take care of the patient's personal property
• Items that are not needed can be sent home with family members
• Other important items can be kept at bedside or should be put in safe place by cabling with
patient's name.
7. Documentation
N.B. Additional measures can be carried out according to the patient problems (diagnoses).
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The process of examination and treatment
REMOVING CLOTHING
To make a thorough examination of a casualty, is necessary. If you need to cut a garment, try to
obtain an accurate diagnosis or give treatment,
cut along the seams, keeping the clothing clear
you may have to remove some of his clothing.of the casualty’s injury. Maintain the casualty’s
This should be done with the minimum of privacy and prevent exposure to cold. Stop if
disturbance to the casualty and with his removing clothing increases the casualty’s
agreement if possible. Remove as little clothing
discomfort or pain.
as possible and do not damage clothing unless it
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Casualty/ patient handling
REMOVING HEADGEAR
Protective headgear,such as a riding hat or a motorcyclist’s CAUTION
crash helmet, is best left on; it should be removed only if
Do not remove a helmet unless
absolutely necessary, for example, if you cannot maintain an absolutely necessary.
open airway. If the item does need to be removed, the casualty
should do this herself if possible; otherwise, you and a helper
should remove it. Take care to support the head and neck at all
times and keep the head aligned with the spine.
Maintain support on the head and neck. Ask your helper to tilt
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the helmet forwards slightly so that it will pass over the base of
the skull, and then to lift it straight off the casualty’s head.
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If you need to move a casualty, take the following steps to ensure safety.
■■Select a method relevant to the situation, the casualty’s condition and the help and equipment that is available.
■■Use a team. Appoint one person to coordinate the move and make sure that the team understands exactly what to
do.
■■Plan your move carefully and make sure that everyone is prepared.
■■Prepare any equipment and make sure that the team and equipment are in position.
■■Use the correct technique to avoid injuring the casualty, yourself or any helpers.
■■Ensure the safety and comfort of the casualty, yourself and any helpers.
■■Always explain to the casualty what is happening, and encourage him to cooperate as much as possible.
■■Position yourself as close as possible to the casualty’s body.
■■Adopt a stable base, with your feet shoulderwidth apart, so that you remain well balanced and maintain good
posture at all times during the procedure.
■■Use the strongest muscles in your legs and arms to power the move. Bend your knees.
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Principles of bandaging
«DRESSINGS
STERILE PAD AND GAUZE DRESSINGS
CAUTION If there is no sterile wound dressing
with bandage available,
use a sterile pad or make a pad out of pieces of gauze. Make sure
■■Never apply adhesive tape all
the way around a limb or digit
the pad is large enough to extend well beyond the edges of the
wound. Hold the dressing face down; never touch the part of
since this can impair circulation.
■■Check that the casualty is not
the dressing that will be in contact with a wound. Secure the
allergic to the adhesive before dressing with tape. If you need to maintain pressure to control
using adhesive tape; if there is bleeding, use a bandage.
any allergy, use a pad and
bandage instead.
WHAT TO DO
IMPROVISED DRESSINGS
If you have no suitable dressings,
any clean edges, unfold it, then refold it so that the clean
non-fluffy material can be used in an emergency.inner side can be placed against the wound.
If using a piece of folded cloth, hold it by its
WHAT TO DO
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RULES FOR APPLYING A BANDAGE/ Principles of bandaging
■■Reassure the casualty before applying a bandage and explain clearly what you are going to do
■■Support the injured part of the body while you are working on it. Ask the casualty or a helper
to assist.
■■Work from the front of the casualty, and from the injured side where possible.
■■Pass the bandages through the body’s natural hollows at the ankles, knees, waist and neck, then
slide them into position by easing them back and forth under the body.
■■Apply bandages firmly, but not so tightly that they interfere with circulation to the area beyond the
bandage (opposite).
■■Fingers or toes should be left exposed, if possible, so that you can check the circulation afterwards.
■■Use reef knots to tie bandages . Ensure that the knots do not cause discomfort, and do not tie the
knot over a bony area. Tuck loose ends under a knot if possible, to provide additional padding.
■■Check the circulation in the area beyond the bandage (opposite) every ten minutes once it is
secure. If necessary, unroll the bandage until the blood supply returns, and reapply it more loosely.
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B. Transfer of the patient to another unit
Procedure
- Assemble all the client’s personal belongings, charts, x-films and lab reports. Double check for
-Provide for client safety. Take measures to accommodate bottles, drains and catheters. Protect
the client from draft, and cover the client with a blanket for warmth and privacy.
- Collect all the client medications; IV bags tube feedings, and so forth. Check the cardex or
- Record the transfer in a transfer note. Give the time, the unit to which the transfer occurs, types
of transportation wheelchair, stretcher), and the client’s physical and psychological condition
-Make sure that the receiving unit is ready. Usually a short verbal report is given to the receiving
department nurse.
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C. Discharging a Patient
• Death
• Referral as necessary
• Medications (Treatments)
• Activity
• Diet
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• Need for continued health supervision, and others as needed
4. Do final assessment of physical and emotional status of the patient and the ability to continue
own care.
5. Check and return all patients’ personal property (bath items in patient unit and those kept in
safe area).
6. Help the patient or family to deal with business office for customary financial matters and in
obtaining supplies.
7. Keep records
• Diet
• Activity level
• Restrictions
• Current medication
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• Eating and sleeping habits
• Self-care abilities
• Support networks
• Life-style patterns
• Religious preferences
1. When the patient wants to leave an agency without the permission of the physician/nurse in
charge – an authorized.
5. If the client refuses to sign the form, document the fact on the form and have another health
6. Provide the patient with the original of the signed form and place a copy in the record
7. When the patient leaves the agency, notify the physician, nurse in charge, and agency
administration as appropriate
8. Assist the patient to leave as if this were a usual discharge from the agency (the agency is still
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LECTURE 13
The process of manual cleaning is that that has to be realized in all material that by his
particular characteristics of fragility, composition, etc. It does not allow another system. Or for
- Cleaning: extraction of all dirt adhered. Realize by means of water and detergent. It is
the previous step to the disinfection and sterilization. His process includes: rinse,
Aims of cleaning
- The staff will dress with the uniform indicated for the zone of wash.
- Classify the material with the purpose to ensure that it is subjected to the correct
treatment.
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- Verify the delivery of products: detergents.
- Inspect the material in search of some deficiency before the process of wash and signs of
- Verify if there is sharp material … that can be dangerous and value the need of protection.
- Locate the very specific material and small (screws, connections…) that can lose during the
- Withdrawal of all that material that does not have to be washed (papers, odd objects…)
- Enzymatic soap-neutral
- Lubricates
- Mixed paper
- Barren size
Disinfection
It is the process of cleaning something, especially with a chemical, in order to destroy bacteria.
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Methods of disinfection
activity and are both effective for surface and space decontamination. As a liquid (5%
formaldehyde gas when it is depolymerized by heating to 232 to 246°C (450 to 475°F); the
depolymerized material reacts with the moisture in the air to form formaldehyde gas. This
process is used for the decontamination of large spaced and laminar-flow biological safety
cabinets when maintenance work or filter changes require access to the sealed portion of the
the space. Formaldehyde gas can react violently or explosively (7.0 – 73% v/v in air), when
exposed to incompatibles, therefore, only individuals that have specific training and have been
approved by the Dept. of Environmental Health & Safety are permitted to use this gas.
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Glutaraldehyde – is a colorless liquid and has the sharp, pungent odor typical of all aldehydes,
with an odor threshold of 0.04 parts per million (ppm). It is capable of sterilizing equipment,
1. Chlorine Compounds
Chlorine compounds are good disinfectants on clean surfaces, but are quickly inactivated by
organic matter and thus reducing the biocidal activity. They have a broad spectrum of
antimicrobial activity and are inexpensive and fast acting. Hypochlorite’s, the most widely used
of the chlorine disinfectants, are available in liquid (e.g., Sodium hypochlorite), household
bleach and solid (e.g., calcium hypochlorite, sodium dichloroisocyanurate) forms. Household
2. Iodophors
Iodophors are used both as antiseptics and disinfectants. An iodophor is a combination of iodine
and a solubilizing agent or carrier; the resulting complex provides a sustained-release reservoir
of iodine and releases small amounts of free iodine in aqueous solution. Antiseptic iodophors are
not suitable for use as hard-surface disinfectants because they contain significantly less free
Both bleach and iodophors should be made up in cold water in order to prevent breakdown
of the disinfectant.
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Quaternary ammonium compounds are generally odorless, colorless, nonirritating, and
deodorizing. They also have some detergent action, and they are good disinfectants
Phenolics are phenol (carbolic acid) derivatives. These biocides act through membrane damage
and are effective against enveloped viruses, rickettsia, fungi and vegetative bacteria. They also
retain more activity in the presence of organic material than other disinfectants. Cresols,
hexachlorophene, alkyl- and choro derivatives and diphenyl’s are more active than phenol itself.
e. Acids/Alkalis:
Strong mineral acids and alkalis have disinfectant properties proportional to the extent of their
dissociation in solution. Some hydroxides are more effective than would be predicted from their
values. In general acids are better disinfectants than alkalis. Mode of action is attributed to an
increase of H+ and OH– species in solutions which interfere with certain microbial functions,
however the total effect is not only dependent on pH alone. Weak organic acids are more potent
f. Heavy Metals:
Soluble salts of mercury, silver lactate, mercuric chloride and mercurous chloride are efficient
bactericidal agents. Silver nitrate and mercuric chloride are commonly used as 1:1000 aqueous
functions.
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g. Alcohols:
Alcohols work through the disruption of cellular membranes, solubilization of lipids, and
denaturation of proteins by acting directly on S-H functional groups. Ethyl and isopropyl
alcohols are the two most widely used alcohols for their biocidal activity. These alcohols are
effective against lipid-containing viruses and a broad spectrum of bacterial species, but
ineffective against spore-forming bacteria. They evaporate rapidly, which makes extended
•Cleaning-
•Sunlight
•Desiccation
•Heat
•Filtration
• Radiation
Sterilization
It is the process of making something free from bacteria or other living microorganisms.
Sterilization
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eliminates, removes, kills, or deactivates all forms of life (in particular referring to
microorganisms such as fungi, bacteria, viruses, spores, unicellular eukaryotic organisms such as
Plasmodium,
1. Steam Sterilization
Most sterile processing departments have steam sterilizers called autoclaves. This is because
steam can clean many common medical devices, and it's typically the safest and cheapest option.
Some technicians will only consider using another method when the medical device is made of a
heat-sensitive material or cannot be steam sterilized. The autoclave applies intense pressure and
With steam sterilization, an appropriate decontaminant is used to clean the outside surfaces of
the medical equipment. You can prevent damage by using either paper or cotton to wrap the
instruments before the process starts. For best results, you must expose the steam to all
equipment surfaces. When you place the equipment inside a steam sterilizer, be sure you leave
enough spaces between various pieces so each piece can freely move. You should refer to the
When steam cannot penetrate an instrument or can destroy it, your next logical option is dry heat.
Dry heat is a strong but slow technique requiring high temperatures and time. Because of this, it's
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not suitable for many materials, but it's often still more reliable than various other options. Dry
heat sterilization uses air of around 340 degrees F to kill microbial life.
3. Chemical Sterilization
Prepared chemical solutions are involved in this process. Some chemicals often used in
sterilization are:
Ozone
Ethylene oxide
Hydrogen peroxide
Bleach
These chemicals have the power to kill a broad range of pathogens and have properties that could
be harmful to humans. You submerge the equipment into the prepared chemical completely for a
certain amount of time until the pathogens die. Once sterilized, rinse off the equipment and allow
it to dry. Chemical sterilization isn't suitable for biological materials, fiber optics and other
This type of sterilization uses low temp hydrogen peroxide-based gas plasma inside a chamber to
kill any microorganisms on dental and medical equipment, including spores, bacteria, fungi and
viruses. When you add vaporized hydrogen peroxide to the chamber, it sterilizes the enclosed
equipment. Once you remove the vapor from the chamber, it produces a plasma of a lower
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Oxygen and water are the remainder of this process and make these sterilizers safe for both the
environment and medical staff. While this is a more costly method, it's extremely effective and
an excellent option for medical equipment and tools that are moisture sensitive.
Like with plasma sterilization, you also use hydrogen peroxide vapor with VHP sterilizers, but
you don't use plasma gas when within the sterilization process. VHP sterilization removes
humidity from within an enclosure, and a generator rapidly injects VHP to reach an ideal
Microorganisms that could be present are removed effectively by the vapors, sterilizing the
enclosure. The process is then reversed by the generator, which breaks down the vapor into eco-
friendly elements. VHP sterilization has a low cycle time, which results in having the capability
1. It eliminates pus, blood, foreign particles and dirt left behind that could lead to dangerous
complications for the next patient requiring surgery where the medical practitioner uses
the instrument.
3. It prevents the corrosion of expensive and highly precise tools that have delicate pivots
and hinges.
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5. It ensures the safe transport of equipment needing to be packed and assembled for
sterilization or disinfection.
• Disposable gloves: place in isolation bag separate from burnable trash and direct to appropriate
• Glass equipment: Bag separately from metal equipment and return to CSR (Central
Sterilization Room).
• Metal equipment: Bag all equipment together, label and return to CSR
• Rubber and plastic items: Bag items separately and return to CSR for gas sterilization.
• Dishes: Requires no special precautions unless contaminated with infected material; then bag,
• Soiled linens: place in laundry bag, and send to separate area of laundry room from special
care. If possible place linens hot-water-soluble bag. This method is safes for
handling as bag may be placed directly into washing machine. (Double-bagging is usually
required because these bags are easily punctured or torn. They also dissolve when
wet.)
• Food and liquids: Dispose of these items by putting them in toilet – flush thoroughly
• Needles and syringes: Do not recap needles; place in puncture proof (resistant) container.
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Thermometers: Dispose of electronic probes cover with burnable trash. If probe or machine is
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