Thanks so much for calling BAC, speaks Victoria. How may I help you?

Hello, my name is Blanca Narváez. I had called because I have a problem right now. I need to
make a payment to my credit card. But I haven't paid because 1 week ago I was fired from
work. I didn't know what to do because I had had others debts and I had paid with the credit
card. Right now, I do not have the money to make the payment, my work has not resolved
my settlement yet and that's why I'm calling you to see how I can solve this problem.

Oh no… I am so sorry to hear about that ma’am. I totally understand and I will be doing my
best to help you with that. As a costumer myself, I totally understand and I would have felt the
same if I were in your situation. We’ll see what to do, let me ask you some questions please.
May I please have your account number and verify the last four digits of your CVC?

It’s okay miss. 7890-0952 and the last it is 8532

Thank so much Mrs. Narvaez. As you said, you had made a payment 2 days ago and now you
have a payment due. In this case, I can make a report about this problem to avoid further
inconvenience with the payment. Our company has the opportunity to freeze your debt at that
moment for a limited time and make a payment arrangement. But mainly, I invite you to come
to our central branch with a letter and proof of your work situation to deal with your problem.

It’s okay miss. I’m really grateful with your help I had been very worried for that! I will do
that as soon as possible. Thank you so much, I really appreciate it

I'm really glad I had been able to help you today and I hope your situation improves as much as
possible. Thank you for calling BAC, have a wonderful day.

Thanks, the same for you!