Professional Documents
Culture Documents
ethical?
The perceptual process consists of six steps: the presence of objects, observation, selection,
organization, interpretation, and response.
Perceptual selection is driven by internal (personality, motivation) and external (contrast,
repetition) factors.
Perceptual organization includes factors that influence how a person connects perceptions into
wholes or patterns. These include proximity, similarity, and constancy, among others.
Perceptual Process
The perceptual process is the sequence of psychological steps that a person uses to organize and
interpret information from the outside world. The steps are:
Objects are present in the world.
A person observes.
The person uses perception to select objects.
The person organizes the perception of objects.
The person interprets the perceptions.
The person responds.
The selection, organization, and interpretation of perceptions can differ among different people.
Therefore, when people react differently in a situation, part of their behavior can be explained by
examining their perceptual process, and how their perceptions are leading to their responses.
Perceptual Selection
Perceptual selection is driven by internal and external factors.
Personality – Personality traits influence how a person selects perceptions. For instance,
conscientious people tend to select details and external stimuli to a greater degree.
Motivation – People will select perceptions according to what they need in the moment. They
will favor selections that they think will help them with their current needs, and be more likely to
ignore what is irrelevant to their needs.
Experience – The patterns of occurrences or associations one has learned in the past affect
current perceptions. The person will select perceptions in a way that fits with what they found in
the past.
External factors include:
Size – A larger size makes it more likely an object will be selected.
Intensity – Greater intensity, in brightness, for example, also increases perceptual selection.
Contrast – When a perception stands clearly out against a background, there is a greater
likelihood of selection.
Motion – A moving perception is more likely to be selected.
Repetition – Repetition increases perceptual selection.
Novelty and familiarity – Both of these increase selections. When a perception is new, it stands
out in a person’s experience. When it is familiar, it is likely to be selected because of this
familiarity.
Does this information represent an ethical worldview that is reflective of your organization
stakeholders?
Yes, this selected data/information represents an ethical worldview which is framed by virtue
ethics. Virtue ethics – a general approach to understanding ethics has a number of variants as
explained by (see, e.g. Darwall 2003; Welchman 2006, xix-xxiii)
Perceptual Distortions and Management
The ways in which we distort our perception are particularly relevant for managers because they
make many decisions, and deal with many people making assessments an judgments, on a daily
basis. Managers must be aware of their own logical and perceptive fallacies and the biases of
others. This requires a great deal of organizational behavior knowledge. A few useful perceptual
distortions managers should be aware of include:
Confirmation bias – Simply put, humans have a strong tendency to manipulate new information
and facts until they match their own preconceived notions. This inappropriate confirmation
allows for poor decision-making that ignores the true implications of new data.
Self-serving bias – Another common bias is the tendency to take credit for success while passing
the buck on failure. Managers must monitor this in employees and realize when they are guilty
themselves. Being objective about success and failure enables growth and ensures proper
accountability.
Belief bias – Individuals often make a decision before they have all the facts. In this situation,
they believe that their confidence in their decision is founded on a rational and logical
assessment of the facts when it is not.
Framing – It is quite easy to be right about everything if you carefully select the context and
perspective on a given issue. Framing enables people to ignore relevant facts by narrowing down
what is considered applicable to a given decision.
Causality – Humans are pattern-matching organisms. People analyze past events to predict future
outcomes. Sometimes their analysis is accurate, but sometimes it is not. It is easy to see the
cause-effect relationship in completely random situations. Statistical confidence intervals are
useful in mitigating this perceptive distortion.
Impression Management
Impression management is a goal-directed conscious or unconscious process in which people
attempt to influence the perceptions of others.