The Insurance

Customer JRNY

The first stage includes the

Discovery customer’s discovery of
your brand and product

The next step in the journey is

usually to seek advice about
Advice what product and policies
would best suit them

Next, they’re likely to

Quoting evaluate policy coverage
options and premium quotes

If they approve the policy

and quote, they may wish
Bind to sign-up at which point the
policy can be bound

Pay The next step to the

Insurance Customer JRNY
Premiums is payment of premiums

As their circumstances
change they may wish to
Manage update personal details or
policy coverage

Make Your product and service is

put to the test when people
Claims need to make a claim

Now to keep the customer

Renewal / and turn them into a promoter
Retention of the company

Helping insurance providers

jrny.ai protect people better