Professional Documents
Culture Documents
2020 RD COVID-19 Operations Safety Protocol Review Deck May 19 & 21 PDF
2020 RD COVID-19 Operations Safety Protocol Review Deck May 19 & 21 PDF
Previously
• Was a hotel opening director for all brands
• Prior to joining Radisson Hotel Group worked for a
management company for 15 years, most recently as a
VP of Operations for 4 years and a Hotel General
Manager for 8 years
Personal
• Lives in Minneapolis with husband (middle school
teacher) and two kids (ages 5 & 7)
Operations Safety
TOPIC Protocol Review
SAFETY PROTOCOL
RESOURCES –
WHERE TO FIND
THEM
SAFETY PROTOCOL RESOURCES CURRENTLY AVAILABLE
TIMING
Supporting documents including implementation guides and sourcing guides will be
published this week
10 STEP M&E SAFETY PROTOCOL
TIMING
Supporting documents including implementation guides will be
published in early June
DETAILED PROTOCOL GUIDE
One of Radisson Hotels’ highest priority is the health, safety and security of our guests, employees and business partners
worldwide. All hotels are required to adhere to comprehensive health and safety procedures, including all local laws and
legislation.
A Detailed Protocol Guide will be published this week to provide you with details on:
• What to do
• How to implement
• Where to find additional information or products
• Illustrations to facilitate understanding
DETAILED PROTOCOL GUIDE - EXAMPLE
Where?
DETAILED PROTOCOL GUIDE - EXAMPLE
Where?
• AMER:
‒ Diversey Cleaning Guidelines available on CONNECT
• Deep Cleaning Procedures
• Diversey Reopening Program
• Enhanced Cleaning and Disinfection Wall Charts
ADDITIONAL SAFETY PROTOCOL RESOURCES IN DEVELOPMENT
✓ Training
TIMING
These resources will be published this week and next week
COLLATERAL IN DEVELOPMENT – GUEST FACING, SINGLE AND DUAL LANGUAGE
KEY WALLET INSERTS DOOR HANGERS SAFETY PROTOCOL POSTER CUSTOMIZABLE POSTERS
TIMING
Collateral will be available for hotels to use once validated by SGS
COLLATERAL IN DEVELOPMENT – SALES & MARKETING - ENGLISH
• Sales FAQ
• E-mail Banner
TIMING
Collateral will be available for hotels to use once validated by SGS
SGS VALIDATION PROCESS AND TAKING THE PLEDGE
• The brand is funding the validation process for all hotels in the Americas to take the SGS PLEDGE!
• Procedures are currently be developed and will be shared within the coming weeks
TIMING
Validation for hotels will likely start in June
“Leadership is all about caring, daring and sharing!
Caring for people, Daring to Act fearlessly,
& Sharing the success with all!”
~Sujit Lalwani