23.10.2019 SW360: How do I resolve the network timeout error during the installation of my camera? : Smartwares 23.10.

a? : Smartwares 23.10.2019 SW360: How do I resolve the network timeout error during the installation of my camera? : Smartwares

Disable auto reconnect regarding connecting to WiFi

SW360: How do I resolve the network timeout error during the networks (Android)
installation of my camera? Navigate to the WiFi settings on your mobile phone
and locate your home network. Select it and make
sure Auto reconnect and make sure the box is
Modified on: Mon, 19 Aug, 2019 at 2:55 PM
unchecked.

In order to make the installation run as smoothly as possible, it is

What causes the network timeout and how do I resolve this? best to already connect your phone/tablet to your home network
(to which the camera should also be connected). This network
will automatically be filled in in the SW360 app during installation.
Reset the camera by holding the reset button for at least 10
seconds. After this, wait for two minutes so the camera has time to
The installation failing between 88% and 95% is a known problem. restart. During the reset, the network cable must be disconnected.
The camera is experiencing difficulties finding the right network.
The WiFi signal that the camera broadcasts, to connect the Follow the installation again as described in the manual. Now the
camera to your phone, does not contain internet. installation should be able to complete for 100%.
Telephones/tablets might look for another network on wich they do
have access to the internet. As a result, your phone might connect The reset button can be found with on the back of your camera or
to your WiFi network or with 3G/4G without showing. This disrupts at one of the ends of the cable. In both examples, the reset button
the communication with the camera which results in the is indicated by number 6.
installation not being able to complete.

Disable mobile data:

Disable mobile data (3G/4G) (iPhone)

Navigate to Settings > Mobile Data > and turn off the
slider next to Mobile Data (slide to the left)

Disable mobile data (3G/4G) (Android)

Navigate to Settings > Connections > Mobile
Data and turn off the slider next to Mobile Data (slide
to the left)

Disable auto-join regarding connecting to WiFi networks:

Disable auto-join regarding connecting to WiFi
networks (iPhone)
Navigate to Settings > WiFi > and press the blue
letter i next to your network. Turn off the slider next
to Auto-Join (slide to the left)
If you see another network broadcasted by he camera
in the WiFi network overview, press the blue
letter i and select Forget This Network.

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