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Power backup(Generator)
Power backup(Generator)
Power backup(Generator)
Internet upgrade should be done
after business hours
Internet repairs should be done
after business hours
N/A
N/A
Internet upgrade
N/A
N/A
Post paid electricity account
Internet repairs should be done
after business hours
N/A
N/A
N/A
OUTAGE TIME
DATE ISSUE START DATE: TIME END DATE: TIME (MINUTES)
4-Sep-20 System & USSD Down 2020-09-04 16:30:00 2020-09-07 08:00:00 3810
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BACKGROUND/ROOT CAUSE SOLUTION/WORK AROUND RESPONSIBLE PERSON / OWNER
IT Resolved 88.99
Internet backup/ IC must use
strong internet provider
IT Resolved 88.99
Internet backup/ IC must use
strong internet provider
IT Resolved 88.99
Using proper procedures for loging
change
IT Resolved 88.99
Internet backup/ IC must use
strong internet provider
IT Resolved 88.99
Strong internet upgrade from
IT pending service provides. 88.99
Strong internet upgrade from
IT Resolved service provides. 88.99
Internet backup/ IC must use
IT Resolved strong internet provider 88.99
416,473.20
8,009.10
3,025.66
216,245.70
520,947.46
128,590.55
60,513.20
17,264.06
24,383.26
339,051.90
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BACKGROUND/ROOT Count - STATUS
(empty)
System upgrade 2 Tota
Internet provider 2 2.5
Server Down 1
weak internet connect 3 1.5
Total Result 10
1
0.5
0
(empty) System Internet Power
upgrade provider Switch
fault
SUMMARY
Highest cause -
Number of Incidents -
Status of Incidents -
Count - STATUS
of Incidents -
Revenue loss -