Professional Documents
Culture Documents
Background:
Islam is one of the most growing religious in the world. According to Catherine and Petraeus
(1996), the developing faith of today is the Islam, as the Citizen of Globe Guide says: a
global approach. The same book also says that Islam is responsible for 17.1% of the world's
population behind Christianity. According to the 2009 Pew report, about 1.57 billion
Muslims live in 200 states around the globe. According to Temporal (2011), these data are
expected to increase in the future. The population of Muslims is likely to double the rate of
individuals from other religious population in the world by the next twenty years (Temporal,
2011).
That is why companies that want to market their products must be Understanding and
appreciating exclusive wants of the Muslim population before entering the marketplaces of
some states, specifically when the bulk of the inhabitants are Muslim, such as Egypt,
Kingdom of Saudi Arabia, Indonesia, Malaysia, United Arab Emirates etc. It is important for
especially in advertising activities, because faith is important for values and beliefs of a
community (Cornwell et al., 2005). Fam et al (2004) noted that religion plays a significant
part for customers by influencing the way customers use certain goods and services. Firms
which do not that hurt consumers because they do not understand the sensitivity of religion.
Fresh researches by Ogilvy and Mather Worldwide have shaped a distinctive exercise called
"Ogilvy Noor", with results from the four predominantly Muslim marketplaces: Kingdom of
Saudi Arabia, Malaysia, Egypt and Islamic republic of Pakistan. In this study, Muslim
customers are divided into two large sets, old-fashioned and open-minded. The two large sets
are integrated into six different parts that represent the explanation of the part of belief. One
of the large archives of sets is 'traditional', that best fits the values of acceptance and
sympathy of Sharia, and another set is 'broad-minded', based on the fact that they mainly
Accepting the Islamic marketplace is not just about inserting signs or showing login data.
Focusing on religion and focusing on Muslims benefits marketers or advertisers who take
risks for Muslim markets by communicating a good understanding of Muslim values (Rice &
Moussawi, 2002).
In this context, it is not necessary to consider the need to develop further studies to
understand the impact of Islam on marketing strategies. This is important for states like
Malaysia, where Muslims are the greater in numbers and account for 60.4% of the
inhabitants. (Aziz and Vui, 2012). That is why the part of international firms in today's
world-wide economy is increasing and they have to assess the dynamics from an Islamic
point of view and good understanding of the mood of Muslim users (Said, Ahmed and
Mukhtar, 2001).,
This study will examine the use of Islamic symbols in TV advertisement and its effect on
consumer’s attitude.
commerce. The competition between companies is growing every day. Companies are
making more efforts to promote their product more effectively. Muslims are the fastest
growing people in the world, and companies that focus on Muslim consumers benefit from it.
The purpose of this study would therefore be to propose the efficacy of Islamic symbols in
television commercials and how Islamic symbols can influence consumer attitudes
The scope of this research focuses mainly on the influence of Islamic symbols on television
advertising in relation to one variable attitudes. Although other factors may apply, this
research focuses only on participation and trust in the discussion about the influence of
Islamic representatives on consumer attitudes and shopping goals. This research also
emphasizes on the logos/signs of Islam and not on the religion itself. Even though the
symbolic and spiritual aspects of Islam are interrelated, the study aims to investigate the
Definition of concept:
This study aims to determine the effectiveness of Islamic symbols in advertising on the
attitude of consumers.
Research Questions:
In what way does TV commercials with Islamic signs have emotional impact on the
viewer?
In what way promoting with Islamic signs affects public participation in advertising
How Islamic promotion influences the viewers' buying desire for products
what Muslim communities do and forbid. This study would allow the marketer to know
which symbols should be used in advertising and packaging. The extent to which advertising
with Islamic symbols is used and the results of the use of Islamic symbols in advertising.
Marketers may decide to use Islamic symbols in advertising or use other advertising
Research Hypothesis:
Limitations:
The number of respondents participating in the research is too small and represents only
The promotional material used is limited to television, while other media such as radio and
It is broadly recognized fact that attitudes and behaviours of individuals are greatly
symbols in TV advertisements can help in increases customer loyalty but it can also ruin your
clients if the symbols does not represent or offend religious teachings. Marketers use
religious symbols in advertisements to grab the attention of individuals for whom religion is
basic element of their life. Islam is said to be the fastest spreading faith worldwide. Nearly 60
Symbols:
The study of symbols known as Semiotics, generated to observe how people perceive
meaning with symbols. Symbols may include words, motions, image, products and acronyms
that an individual use to transfer information to others. Boulding, (1956) claims that it can
distinguish individuals from one another on basis of his astonishing ability in use of symbols.
Study of symbols dates back before Socrates Mick, (1986). The study of symbols is important
because one realizes how human being reacts to symbols. Symbol plays a key part in the
private and societal life of an individual. Symbols may have face and veiled value. The veiled
values carry great deal of feelings and emotions Gibbon, (1998). According to Naseri &
Tamam (2012) stated that symbols acts as a tool which will jog memory of customers of their
traditional beliefs and associations. Definite symbols that are adjacent to their values may
Religion:
Koenig, McCllough, and Larson, (2001) explains religion by means of an arranged system
of principles, practices, holy orders, and symbols that defines a divine personality to an
individual and escorts an individual in a civilization. Weaver & Agle, (2002) claims that
religiosity is known to have an affect both on human behaviour and on attitudes. They
globalization of role anticipations obtainable by religion. Assadi, (2003) states that religions
around the world has believed to contain set of rules and regulations that affect consumer
behaviour from eating to sleeping. Religion has an important part in our daily life and
determining human activities, awareness and approaches Arnold et al, (2004). Moreover,
Mokhlis, (2009) explains religion as one of the most complete and active social activities that
greatly influences the attitudes, values, and people's behaviour at both individual and
community levels. He also stated that religion is a private matter. De Run et al., (2010) refers
religion as an organization that affects people attitudes, values and behaviours at personal and
at community levels.
There are four main religions in this world Buddhism, Christianity, Islam, Hinduism. Most of
the world follow these four religions. Attitude of individuals belonging to different religion
may be different; a product or TV advertisement may offend individuals from one religion
while individuals from other religions find it less offending. According to study from Fame
toward product and TV advertisement regarding sex and gender, political, cultural and health
care. Moreover, the study also found out that Muslims who are more devoted to religion
found it more offensive then individuals who are less devoted to religion sex and gender, in
related products more offensive then individuals from other religions. Gibbs and his
colleagues (2007) questioned 530 Christian and Muslim academia pupils of Cyprus to know
occurred among Christian and Muslim defendants with respect to liquor, fags, masculine
consumer behaviours.
According to karande & Al-olayan, (2000) there has been a lot of difference between Arab
and Muslim world advertisements then U.S and Europe advertisements in representing
women. In Arabic world, they allowed women to show only their faces and hands. Within
Arab countries, there is also a major difference between them as explained by (Kalliny and
Gentry, 2007) in which Lebanon and Egypt establish to portray females whom were outfitted
less modestly than United Arab Emirates and Kingdom of Saudi Arabia. Hentley et al, (2009)
examined the effects of advertisement with relevant and irrelevant Christian symbols.
Advertisement with relevant Christian symbols produced positive attitude toward product
while advertisement with irrelevant Christian symbols produced negative attitude toward
product.
Religiosity:
Religiosity maybe defined as the level of commitment and faithfulness to religious beliefs.
characteristics or salary. According to Nazlida & Mizersski, (2010) most of the researches
has conducted on religiosity and the effect of it toward consumer’s behaviour. Mohd, Hisham
Muslims consumers purchase behaviour with those who rank high are more inclined to get by
using religion as a source in making decision of which brand to buy. Furthermore, Marketers
advertising a product with religious cues or symbols in religious and secular market will have
different outcomes. Taylor et al., (2010) inspected customer’s responses of Christian symbol
of “Ichthus” in two different markets. Customers showed varied responses some of them
considered it sacred while some them show no sign of affiliation to the symbol in secular
market, these responses were based on the religiosity level, while in religious market
customer’s response to the product was positive which in return increase the consumer
purchase intentions.
Attitude:
Attitudes are one of the most important internal factors that influences customer decision-
making process. The attitude is the psychological tendency expressed by judging a certain
subject with a degree of favour or dissatisfaction Eagly & Chaiken, (1993). Another similar
explanation of Schifmann and Kunick's attitude (2000) is "a scientific inclination to behave in
as mentioned here, is a very comprehensive term which includes all those things that can be
bought and consumed. Objects include goods, product types, brands, services, possessions,
behaviour (Fazio, 1986). Institutions are defined as psychological magnitudes that control an
individual's reaction to the stimulus. Assessing attitudes is challenging because attitudes often
do not develop intentionally, and people from time to time do not recognize that they have a
certain impression for an object. This give the impression which refers to attitudes towards
religion, because when customers are questioned how they think about their religion, their
answers are often ambiguous and irrelevant, leading to difficulties in the attitude of a
One of the most significant features of attitudes is that they are taught (Shirgley et al., 1988).
actual know-how and manufactured goods testing. Attitudes are expressed by the mass media
and by advertising agencies, such as direct marketing or the Internet, and advertising by other
people who have tried the product. There is a direct association between attitudes and
behaviour. Attitudes can refer to or lead to behaviour, but these situations are not identical.
Behaviour reveals both positive and negative assessments and activities contrary to the
subject. Attitudes have an encouraging factor as well because they can lead the consumer to a
certain actions or obstruct or slow-down certain behaviours (Fazio, 1986, Schiffman and
Kanuk, 2000).
Advertisement:
Advertisement is a medium through which one can communicate to masses and influence
them to buy their product. Every company or organization has its own set of goals while
creating an ad or advertising and achieving those goals. Lot of researchers has researched
customer’s attitude toward advertisement. Religion is one of determinant that might affect the
attitude of the consumer towards the product. There is little study directed on the association
between religions, particularly Islam concerning advertisement. Religion is said to be the
According to a research by Keenan & shore (2000), 70% of Muslims in Saudi Arabia
considered advertisement as a menace to their society. Nevertheless, the Quran does not deny
information about the sponsorship of goods, services and beliefs. Rice, Al-mosawi, (2002).
understand the dynamics of Islam and understand the mentality of Islamic consumers.
Muslims reflects Islam to be thorough code of life. One thing that makes Muslims different
from individuals of other religions is that religion has an enormous role in the daily life of a
Muslim Rice & Al-Mossawi, (2002). Shari ’a, gives us complete guidelines about how to
spend our daily life, our behaviours, also about governing, marketing and doing business
Luqman et al, (1989). Rice & Al-Mossawi, (2002) described Islamic beliefs and their effect
on advertisement. Some of them are reality, trustworthiness, good manners, and group and
communal duties. Muslims should not tell a lie, and they should not hide any information
from another person while doing trade and financial matters. Therefore, they determined that
Muslims would disgust advertisements with wrong and larger-than-life messages in them.
Islam has rules and regulations defined as halal and haram behaviours. This allows Muslims
to know about behaviours that is allowed in Islam and behaviours that has not been allowed
in Islam like gambling, nudity, pork meat, eating haram food, worshiping idols chachua et al,
(2010). The usage of halal badges and certification is the way marketing department can
notify consumer’s especially Muslim customers that this product is halal Abdul Aziz & Vui,
(2012). Advertisement that shows nudity and other haram behaviours Muslims find it
Muslim consumers. Such words are Bismillah or Allah o Akbar Rice & Al-Mossawi, (2002).
Luqman al et, (1989) gave an example of water pump firm that used verses from Quran. “We
created everything from water”. Honey producer in Saudi Arabia asked question from the
customers that exactly how much honey bees have been talk about in the Holy Quran. All
these findings specify that use of Islamic symbols in TV advertisement are important because
if one uses Islamic symbols to good effect one can profit from it in the same way if
companies advertise products that hurt Muslim beliefs can result in boycotting the product
In 1996, Nike athletic shoemaker released a pair of shoes with the badge on the sole, Muslims
alleged that logo looks like term ALLAH printed in Arabic. Because of this, Nike recall
800,000 shoes internationally whether the logo was created deliberately or not Nike learned a
In most countries Islamic teachings has great influence on advertisement rules and
regulations. In Malaysia, the advertising rules and regulations are influenced by Islamic
Beliefs De run, (2010). The Islamic faith of covering private parts for women and portraying
women as sex symbols are not allowed in Islam Wah, (2006). Hijab for Muslims is an
important Islamic symbol it reminds Muslims of their religion and their laws and orders. This
shows that religious affiliation plays an important role in creating Muslims attitude toward
advertisement. Hijab for Muslims is as important as cross for Christian and Cow or monkey
for Hindus Zwick & Chelariu, (2006). Hijab is one of the most important Islamic symbol.
The understanding of the Muslim market is not limited to symbols, revealing Halal, licences
for Halal. Unilever used a different method to learn more about the desires and needs of
Muslim clients, with which they examined the condition of Muslim women wearing hijab. It
turned out that her scalp is greasy, so Unilever is preparing a conditioner for those women
who wear hijab. They also used women who wore hijab in their TV commercials, which
meant a positive attitude towards Unilever among Muslim consumers. Moreover, other
corporations like Nike are also coming forward in this race by launching their “Nike Pro
Hijab” on CNN. The source said that Nike spent 13 months in designing this “Nike Pro
Hijab”. Their advertisement shows women athletes from different Arab countries and it will
launch in the spring of 2018. Similarly, corporations like Unilever, Beiersdorf and L’Oréal
have produced halal certified cosmetic and toiletries products. Empowering them, the access
cosmetics are expected to make 11% of world-wide halal marketplace values more than 1
trillion in 2015. TechNavio, a marketing exploration company realizes halal goods sales on
the rise at 14% per year until 2019 Geller & Fabi (2016, September 6)
Research Gap:
This research literature emphasizes the importance of the use of Islamic symbols in television
commercials, and also emphasizes consumer attitudes toward advertisements using Islamic
symbols.
Hence summing up the literature above, this study is an attempt to diagnose the effect of
attitude.
Chapter 3: Research Methodology
The next chapter consists of the core elements of research. Gather information and fill out the
answer to the research question. The chapter discusses the population, sample size, sampling
method used, data collection method, data and questionnaire validation method, and the level
This part of the research shows the strategies that must be followed to solve the problem in
the research. Methods and technique to follow, for the collection and analysis of variables.
Population size:
The population selected for this study was the university students in Peshawar. Mostly data
was collected from those people who are using social media and watches TV regularly. After
that, the result of the survey is assumed for the people of Peshawar.
Sample size:
In total, 100 people were selected for the sample size. Data was collected using a
questionnaire of each individual at different time intervals. Data was collected from both men
Sampling technique:
The method used for this research is the Probability sampling method, it was used because it
is quantitative research and under probability sampling, simple random sampling technique
The tests performed for this research were performed using statistical software called SPSS.
The date required for this research was more focused on primary data. As a result, a self-
generated questionnaire was created for this survey and the data was collected using a
questionnaire.
A pilot study of this research was carried out to verify the reliability and authenticity of the
data collection tool (questionnaire). The questionnaire was first distributed to 20 people in
order to see how difficult it was to understand the questionnaire. Moreover, the questionnaire
itself was too easy to understand that at the time of data collection, people did not find any
.779 4
Cronbach's N of Items
Alpha
.826 5
The above two tables show the dependability and legitimacy of the questionnaire. The
Cronbach’s alpha is near or higher than 0.7 which means that instrument for data collection is
Theoretical framework:
Advertisement with
Consumer attitude
Islamic symbols
Chapter 4: Results of the study
After the data gathering process through questionnaire. Data was entered in software called
SPSS, a statistical test called linear regression was conducted on the data entered in SPSS. To
know the effect of advertisement with Islamic symbols on consumer attitude. Moreover,
linear regression was used for this research because in this research the independent variable
(Advertisement with Islamic symbols) was used to predict the value of dependent variable
(Consumer Attitude).
Gender:
The proportion of males is higher than females. 65 individuals in this research were males
and 35 were female. The proportion of male respondents is higher than female because
mostly the data collection was done from male respondents because of our cultural values
Percent
The table below shows individuals from different group of age, the data has been collected
from. A total of 6 individuals were having age between 15 to 20 years. Most of individuals
were between age of 20-25 years, 92 individuals because our population size consist of youth
who were regularly using social media and watching TV. Only 2 individuals were between
Table 2: Age
Frequency Percent Valid Percent Cumulative
Percent
15-20 6 6.0 6.0 6.0
20-25 92 92.0 92.0 98.0
Valid
25-30 2 2.0 2.0 100.0
Total 100 100.0 100.0
Qualification:
The qualification level of the respondents varies to different levels. The higher number of
respondents were from the undergraduate level i.e. 70 individuals. While 16 respondents
were from graduate level and 14 respondents were from the level of MS/M.Phil.
Table 3: Qualification
Frequency Percent Valid Percent Cumulative
Percent
Table 4: ANOVAa
Total 683.558 99
This table predicts or report how well the regression equation fit the data. Other than that in
this table it shows that the regression model forecasts the dependent variable significantly
well. As significance is equal to 0.001 which is less than 0.05 which means significantly well.
Also it shows that P-value is less than 0.05, which means that overall model is a good fit for
the data.
The table above is of the model summary which discusses firstly about the R and the R2
R value purely presents the simple correlation and its value is 0.462 which shows the degree
of correlation in the data. The R2 square value tells us about how much variation is there in
the dependent variable that can be explained by independent variable. The value of R and R2
is lower because in this study there were only two variables one dependent and another
independent variable which ultimately results in lower value of R and R2.
Standard error of the estimate is the quantity of error related with regression analysis in terms
of forecasting a particular value.
Table 6: Coefficientsa
The first column labelled variable which is self-explanatory. It contains the names of the
items in the equation and labels of each output. From the above table it is obvious that the
results are significant i.e. the significant value is 0.001 which is less than the significant value
of 0.05. This means that we will accept the alternative hypothesis H1, and will reject the
hypothesis Ho. Through these outcomes it can be established that there is a positive relation
between the two variables Advertisement with Islamic symbols and consumer attitude
Unstandardized Coefficient are the regression coefficients. The coefficient table mainly
provides us with the important information which will help us forecast the “Advertisement
with Islamic symbols” from “consumer attitude”, also we can find out whether
“Advertisement with Islamic symbols” contribute statistically, significantly to the model.
Furthermore, we can use the value of B under the unstandardized Coefficients to make the
regression equation. The 0.462 is actually the standardized correlation between the
Advertisement with Islamic symbols and consumer attitude.
Chapter 5: Discussion, Conclusion and Recommendations
Discussion:
The basic rational of the study was to check the effect of Islamic symbols in TV
and brand recall. Two hypothesis were used to check the relationship among the two
variables. Independent variable was advertisement with Islamic symbols while the dependent
variable was consumer attitude. The test run on this was regression and in regression we took
The hypothesis examined the relationship among advertisement with Islamic symbols and
consumer attitude. The value of significance is 0.001 which is less than 0.05 therefore H1 is
with Islamic symbols and consumer attitude because of the lower value. The overall result is
Conclusion:
Islam is considered to be the fastest rising religion in the Globe and Muslims are considered
as those individuals that can be influenced by religion more than any other religious
individuals. By reviewing the variables separately and then by merging them, it determines
that there is a positive relationship between the advertisement with Islamic symbols and
consumer attitude as the outcome of the data were significant. As advertisement with Islamic
symbols is an advertisement in which marketer uses Islamic symbols like Hijab, dupatta, caps
for males etc. which attracts consumers as they feel attached to these advertisements because
they use religious symbols in promoting their product. As consumer attitude changes by
watching advertisements with Islamic symbols in them, consumer attitude toward product
and manufacturer of that product changes. If corporations or multinational firms give more
importance towards advertisements which uses Islamic symbols they will get more benefit
from them and will give them a competitive edge over there competitors in the Muslims
majority market they are serving in. Also advertisement with Islamic symbols is a more
Recommendation:
This study offers a clear understanding to the marketers of Peshawar city that how to use
Marketers can work more on advertisement with Islamic symbols in order to change the
attitude of consumers toward that of product and product manufacturer. This will result in
increase of sales and revenue, giving a competitive edge over rival firms.
Recommendation to Business:
This research will give businesses a clear idea about how to promote and advertise their
product in Islamic community, it also gives idea about to what extent advertisement with
Islamic symbols can help in promotion of their product, which strategy to choose for
promotion if not advertisement with Islamic symbols. This study also helps those firms that
are new to the market and wants to capture some market share for them, that how they can
Advertisement with Islamic symbols in promoting a product can be fruitful for the marketing
agencies working in a Muslim majority area or state. They can examine and make an effort
on how to improve their promotional technique using advertisement with Islamic symbols
because as proven in this research that advertisement with Islamic symbols and consumer
attitude has positive relationship among themselves as a result advertisement with Islamic
symbols can change the attitude of a customer towards the product and also the manufacturer
of that product.
As this study have worked on advertisement with Islamic symbols, there are many other
forms of Islamic advertisements as well which are unexplained and have the potential to help
other cities of Pakistan should be done, for further explanations of advertisement using
Islamic symbols.