POSB Smart Buddy

User Guide
Content
1 Programme Overview

2 About Smart Buddy Watch

3 About Smart Buddy Mobile App

4 Getting Started

5 Frequently Asked Questions

Programme Overview

Get Smart Tap to Pay Get Healthy Financial

Child Buddy Watch 1. Canteen Fitness Tracker Literacy
Heart Rate Tracker* Goal-setting and
Features include: Reminders
Personalisation, Price: $1.50 reward stamps
Balance: $1.00 ‘Stay Active’ Alerts help to cultivate
Fitness tracker. 2. Bookshop
good saving
habits for
your child.

llo
He
3. Merchants
outside school

Parent Monitor Spending

& Savings Auto-Transfer of
Download Know what your child is Child’s Savings
eating and spending on! Track Health Opt to auto-
Smart Buddy App
Sync watch with transfer savings
app to track your into your child’s
Set Allowance Mon $2.50

child’s fitness
Tues $2.50
Savings Account.
One-time setup of Wed $3.00
level.
daily allowance.

*Only available on HR3 version only. You may buy a new watch here.
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Programme Overview

The Smart Buddy watch can be used in the school canteen, bookshop
or at more than 10,000 NETS Contactless merchants islandwide.

Simply look out for the logo.

Tap to pay with
NETS Contactless When making payment, simply say “Payment via NETS*”.

Here are some of the places where you can use your Smart Buddy
watch to pay:
BALANCE
S$0.50
• BATA
Canteen • Delifrance
• Four Leaves
• Kiddy Palace
• National Library Board
Bookshop • POPULAR
He
llo
• Sakae Sushi
Merchants • Smiggle
outside school • Swensen’s
• TCC

Click here to view the full list of NETS Contactless merchants.

*Note: Smart Buddy watch is NOT a NETS FlashPay card. Cashier/Merchant to

select NETS as a payment mode.

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About Smart Buddy Watch

Function
Button
Features
Date/Time Nickname
Fitness Tracker Reminders
Heart Rate Tracker* ‘Stay Active’
Alerts Child’s nickname
You may view your child’s nickname
Turning On/Off by pressing the function button.

Press and hold the function Felicia

button to turn your watch
on or off. When the watch is
switched off, the time will stop
running.
Note
You may set/update the nickname
under your child’s profile via
Smart Buddy App.

Date and Time

Date and time can only be The battery life of the watch is 7 days
updated by syncing it to your when fully charged. Your child will
Payment Micro-USB Smart Buddy App under the still be able to make payments even
Chip Tray Charging Port WATCH section. if the watch runs out of battery.

Watch will go into standby mode after 10 What’s more, the straps are removable, so you can customise your child’s watch with
seconds, i.e. the screen will turn dark, but the new strap(s) by clicking the ‘ ’ icon on Smart Buddy Mobile App.
date/time will continue running.

*Only available on HR3 version only. You may buy a new watch here.
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About Smart Buddy Watch

Watch Distance Battery Level

Information Indicator

Battery Fully Low Battery Low Battery

Charged Reminder

Calories Memory Full* Syncing in

Progress

Bluetooth ID & Bluetooth Bluetooth

Software Version Connected Not Connected

*Please sync your child’s watch with the Smart Buddy App to clear the memory.

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About Smart Buddy Mobile App

9:41 AM 70%

Smart Buddy
2
Notifications

Edit child’s profile

Switch child’s profile

Felicia
xxxx xxxx xxxx 4454
Spending Watch
Monitor what your child is eating Track your child’s fitness level
or spending on in school Set Alarms and enable Stay Active Alerts
Sync date/time/name on watch
SPENDING SAVINGS GOALS
Today This Month Current Goal
$0.00 $22.00 $100.00 Savings Stamps
View how much your child View the number of Smiley stamps your
has saved child has bought

STAMPS WATCH ALLOWANCE Goals Allowance

This Month Daily Steps Today
0 0 $2.00 Allows your child to Set or change your child’s daily
set saving goals allowance

Settings
eShoppeNow

POSB Parents
Dashboard
Community
Newsfeed

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Mobile App Features Child’s Profile

9:41 AM

Smart Buddy
70%
2 Switch child
9:41 AM 70% This button allows you to switch
Profile between your children’s accounts easily.
Felicia
xxxx xxxx xxxx 4454

SPENDING
Today
$0.00
SAVINGS
This Month
$22.00
GOALS
Current Goal
$100.00
Child’s nickname
Felicia The nickname will be displayed on your
Child’s nickname (displayed on watch)
child’s Smart Buddy watch.
STAMPS
This Month
WATCH
Daily Steps
ALLOWANCE
Today
Date of birth
0
WATCH
0 $2.00
03 Apr 1996

Height (cm) Weight (kg)

140 45 Disable account
School Name

Admiralty Pri. Sch.

ON: Instantly disable the payment chip in
your child’s watch in the event of
Select level loss/stolen watch.
P3

Auto transfer
Child access Disable Account
Auto transfer to child’s Savings ON: If you’ve registered your child’s bank
Account
Your child will only have account during sign up, the accumulated
Child Access Save allowance savings and stamps savings
restricted access to the (Settings)
mobile app. He/she will not will be automatically transferred to his/her
be able to make any changes Savings Account by 15th of the
to the allowance settings. following month.

You may submit a request to link your child’s

account at www.posb.com.sg/sbcreditingac.

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Mobile App Features Spending

Spending Spending

Transaction
History
Track what your child is eating
or spending on.

You may view the transactions

performed in the past 3 months.

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Mobile App Features Savings

Savings

Total Savings Stamp Savings

This comprises of your Your child will be able to buy
child’s total allowance digital Smiley stamps at his/her
savings and stamp savings. school bookshop.

The total stamp savings will be

automatically transferred into
your child’s Savings Account on
Allowance a monthly basis.
Savings
Click here
This is your child’s remaining
allowance/unspent amount.

E.g. If the daily allowance set

is S$3.00 and your child has
spent S$2.00, then his/her
savings for that day is S$1.00.

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Mobile App Features Goals

Goals Add Goal Goals

Edit goal
You can change
your goal and
target amount any
time.

View previous
goals
All completed
goals will be
recorded here.

Create a new goal for your

child to save for. Only one
goal can be set at a time.

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Mobile App Features Stamps

Stamp Card
Stamps Stamps
A new stamp card will be generated once a
total of 20 digital Smiley Stamps are bought.

Purchase
Your child can purchase digital smiley stamps
at S$0.50 each at the school bookshop with
the Smart Buddy watch.

Auto-transfer of
Stamps Savings
The total stamp savings for the month will
be automatically transferred to your child’s
account by 15th of the following month.
Otherwise, any stamps savings will be
transferred to the parent’s debiting account.

You may submit a request to link your child’s

account at www.posb.com.sg/sbcreditingac.

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Mobile App Features Watch

Watch

Heart Rate Tracking Setup

Applicable to Smart Buddy Link a new Smart Buddy watch
(HR series) only. You may buy a or update your child’s height or
new watch here. weight.

Reminders Sync
Create reminders(s) to alert your Download the steps clocked
child when it’s time to exercise, from your child’s watch or to
sleep or when it’s meal time. update the date/time.

Stay Active
Your child’s watch vibrates
when he/she is idle for a period
of time.

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Mobile App Features Watch

Reminders
Once you’ve set the reminder, your child’s watch
will vibrate once with an icon/text displayed.

ALARM EXERCISE SLEEP MEAL

Smart Buddy Watch
(CM/CC/HR3 series)

Alarm Exercise Sleep Meal

Smart Buddy Watch

(B series)

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Mobile App Features Watch

Stay Active
Once you’ve enabled this feature, your child’s watch
will vibrate once with an icon/text displayed.

GET MOVING
Smart Buddy Watch Smart Buddy Watch
(CM/CC/HR3 series) (B series)

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Mobile App Features Allowance

Allowance Allowance

Edit Allowance

Select the pen icon to

edit allowance.

Choose the days if you

would like to repeat the
same allowance.

Any change of the

allowance limit will be
instantly updated.

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Mobile App Features eShoppeNow

Visit eShoppeNow for new Smart Buddy watches, straps, accessories and other educational products!

9:41 AM 70% 9:41 AM 70% 9:41 AM 70%

2
Smart Buddy Shop

Felicia
xxxx xxxx xxxx 4454

• Smart Buddy watch

accessories
SPENDING SAVINGS GOALS
Today
$0.00
This Month
$22.00
Current Goal
$100.00
• Enrichment courses
• Sports and musical
instruments
• Plus many more!
STAMPS WATCH ALLOWANCE
This Month Daily Steps Today
0 0 $2.00

*POSB is not agent of the provider(s) listed in the eShoppeNow environment. Any disputes arising out of any transactions are to be
resolved directly with the relevant provider(s) and POSB shall not be liable for any such disputes.
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Mobile App Features POSB Parents Community

Join a supportive and positive space for parents to teach, provide and nurture their family bonds through events and
discussions on family financial planning and parenting tips. Join us today!

9:41 AM 70% 9:41 AM 70%

2
Smart Buddy

Felicia
xxxx xxxx xxxx 4454

SPENDING SAVINGS GOALS

Today This Month Current Goal
$0.00 $22.00 $100.00

STAMPS WATCH ALLOWANCE

This Month Daily Steps Today
0 0 $2.00

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Getting Started App registration

Once you’ve received the Smart Buddy Welcome Pack, simply follow these steps below.

1 2 3
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Verify your email

We’ve sent a verification code

to your email.
Smart Buddy Smart Buddy
Click Resend if you’ve not received
Programme Programme the email.

Enter your verification code

Download the ‘Smart USERNAME / EMAIL
USERNAME

Buddy Mobile App’ EMAIL

PASSWORD
RE-ENTER EMAIL
RESEND VERIFY
PASSWORD
LOGIN
Forget your password? RE-ENTER PASSWORD

By signing up, you have read and agreed to be bound by

the terms and conditions.

Don’t have an account?

SIGN UP SUBMIT

Click ‘Sign Up’ Fill in your login details You will receive a verification
code via email.

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Getting Started App registration

Child’s nickname
is the name
4 5 displayed on
his/her watch. 6
(Between 4 to 8
9:41 AM 70% 9:41 AM 70%

Smart Buddy
2
Add Child
2 characters) 9:41 AM 70%
2
One Time Password (OTP)

You will receive

No active payment chip found
604946xx a one-time
If your child is studying in a participating Child’s nickname xxxxxxxx Please enter the OTP sent to your password (OTP)
registered mobile below:
Smart Buddy school, request for a link from
the General Office to apply for Smart Buddy.
Child’s nickname via SMS to your
What would you like to do? Chip number
Chip number registered
Chip number
View list of participating schools can be found in mobile number.
Select School
your Smart Buddy Please ensure
Get my child’s school onboard
School Level Welcome Pack. that your
Resend OTP
registered
Activate Smart Buddy I want my child to have access to mobile number
this app.
has been
OTP Expiring in 180 seconds
Visit Smart Buddy website
NEXT updated with
You may grant your the Bank.
child view-only
SUBMIT
access. He/she will
not be able to make
any changes to the
allowance settings.
Click Fill in your child’s details
‘Activate Smart Buddy’

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Getting Started Perform a one-time set up to sync your child’s watch

1 If you have a watch.

2
9:41 AM 70%

9:41 AM 70% Select your child’s Smart Sync Wtach

Allowance
Profile Buddy Watch based on CM211141T311A

the serial number

Felicia Where can I find the

Child’s nickname (displayed on watch)
watch serial number?
Date of birth
03 Apr 1996
Press the function button on your child’s
Height (cm) Weight (kg) watch to find the serial number.
140 45
REFRESH
School Name
CM211141T311A
Admiralty Pri. Sch.

Select level

P3

Disable Account
Auto transfer to child’s Savings
Account

Child Access Save

(Settings)

If you do not have a watch.

Fill in your child’s date of Set your child’s daily

birth, height and weight spending limit and
complete the registration

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Frequently Asked
Questions

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Frequently Asked Questions
1. How can I change the account (i.e. account used for deductions) used for my child’s Smart Buddy Watch?
You may perform a change via iBanking or digibank. Alternatively, visit any POSB/DBS branch to perform a change.

2. If I increase my child’s daily allowance on the mobile app, is it instantly updated?

Yes, your child may use the additional allowance allocated immediately.

3. If I set a daily allowance limit of S$2.00, will it be deducted from my account immediately?
No. Your account will only be deducted when a transaction is made.

E.g. if your child buys a chicken for S$1.50, only S$1.50 will be deducted from your account.
Assuming your child doesn’t spend the remaining allowance of S$0.50, this amount will be reflected as Allowance Savings under the
“Savings” section on the Mobile App.

4. Will any unspent allowance for the day be carried forward to next day?
No. Any unspent allowance will be reflected as “Allowance Savings” under the “Savings” section on the mobile app. The savings will
be automatically transferred from your debiting account to your child’s account if you’ve provided a child’s Savings Account
during registration.

5. I did not provide my child’s Savings Account number during registration, how can I update this account for the auto transfer
of savings for my child?
Visit www.posb.com.sg/sbcreditingac to submit a request to update your child’s account.

6 What should I do if my child loses his/her Smart Buddy watch?

You may temporarily disable the Smart Buddy watch by switching the “Disable Account” to “On” under your child’s profile. In the event
that the watch is found, you may enable it again by switching the “Disable Account” to “Off”. To permanently terminate the payment
chip, you may contact POSB hotline at 1800 111 1111. There will be a fee of S$30 for a replacement.

7. Is the Smart Buddy Watch waterproof?

No, the watch is splash & water resistant. Do advise your child not use the watch in the shower or when he/she goes for a swim.

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Frequently Asked Questions
8. My child’s watch doesn’t display the correct nickname, date & time. What should I do?
You may sync your child’s watch via the “Watch” section on the mobile app.

9. If I see “GOODBYE” on the watch face, is it still on standby?

No, this means the watch has been turned off. The date/time will stop running. You will see “HELLO” when the watch is first turned on. It
will go into standby mode after 10 seconds, i.e. the screen will turn dark. The date/time will continue to be updated.

10. The watch ran out of battery and the date/time is wrong. How can I sync the date/time on the watch?
You may sync your child’s watch via the “Watch” section on the Smart Buddy mobile app to update the date/time. Please note that your
child will still be able to use the watch for payments.

11. How can I sync my child’s fitness data (i.e. number of steps) from the watch to Smart Buddy mobile app?
You may sync your child’s watch by clicking “Sync” under the “Watch” section on the Smart Buddy mobile app.

12. My child’s watch is faulty (i.e. cannot charge), what can I do?
If your child is studying in a Smart Buddy participating school (except Xingnan Primary School), your child may perform a 1-to-1 exchange
at the school’s General Office.

Alternatively, you may also perform a 1-to-1 exchange at our Replacement Centre.
14 Scotts Road, #04-140 Far East Plaza, Singapore 228213
Operation Hours: Wednesday to Sunday, 11am to 7pm (Closed on Public Holidays)

Do remember to remove the payment chip from the faulty watch during replacement. Thereafter, insert the payment chip into the new
watch and setup the watch via the Smart Buddy Mobile App.

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