Mitsubishi Kitchen 

Tokyo Building, 2-7-3, Marunouchi, Chiyoda-ku

Tokyo 100-8310, Japan
Phone: (+81) 3-3218-2111

Miss Kaniz
63/B New Eskaton, Diluroad
Dhaka, Bangladesh

Dear Miss Kaniz,

Your request for a refund of one of our food processing products has come to our knowledge that
you have experienced some difficulties with it. Your feedback is very much appreciated by us.

Please know that we honor you as our customer; you're valuable to us.

We quite understand your frustration & it is very disappointing to discover that you’ve found our
product unsatisfactory. Please accept our sincere apology. We received your refund request.
While sympathizing with your situation, we are extremely sorry to inform you that we are unable
to process your refund.

We have definite rules regarding our refund policy. Since you've purchased the product at our
clearance sale, the return policy allows for all the products to be returned within 60 days of
purchase. The agreement was given to you at the time of sale. Since your item has been past 60
days, we are unable to grant you refund, I have attached the refund policy here in case you need
to reference in the future.

However, it is of the highest priority & although we cannot refund your money we can
recommend you an authentic repair center where you can fix it. Please let us know if you'd like
to proceed with this.

You have got a gift voucher enclosed by us which you can use towards your next purchase. We
appreciate you as a customer & are happy to serve you in the near future & we will make every
effort to serve you well.

Thank you for choosing us and we hope you continue to do the same.

Sincerely,

Customer Service Representative