Submitting a tender response to an electronic tenders

box
There are two methods of accessing the link to enable suppliers to make an electronic tender submission:

1. From the original tender notification email. Simply click on the link provided in the option box.

2. By logging onto the e-tendering portal and selecting the link highlighted from the Dashboard.
Selecting the Dashboard link will open the screen listing all notices which have an electronic tenders box
attached. Select the notice from the list or type in the number in the box provided and select Go.

Suppliers will then be taken to the 4 step submission wizard.

Step One – Indicative Upload Times:

Step Two – Tender Confirmation:

Step 3 – Acknowledge the Terms of Service:

Step 4 – Upload files then click on the Make Submission button

Browse for individual files and select the Upload File for each

Note: It is critical to click on the Make Submission button once all the files have been uploaded. This
action transfers the tender submission files from the TenderLink server to the electronic tenders box.
Failure to do this will result in an unsuccessful submission.
Every successful submission will be immediately followed up by a system generated email confirming that the
submission has been made. We recommend that you retain this for future records
Common Problems
Problem
During the document upload
my web browser timed out
Possible Reason (s)
The internet time-out setting on
your browser is to short
Suggested Fix
Increase your internet time-out
setting. If you do not know how we
suggest that you contact your
internal IT help desk person

My files do not seem to be 1. The file length may be to long. Windows based programs only
uploading. It all seems to have tend to allow a certain length file
stalled. name. Try shortening the file name
to a minimum and try again.

2. There may be illegal characters in Remove these illegal characters,

the file name such as &,( ), ‘ , etc.
save resave the file and try again.
If a gap is required in a file name
we suggest that an underscore is
used. i.e. submission_dam
build_response.pdf

3. No file extension. All files uploaded must have a

legal file extension, i.e. .doc, .pdf,
.xls etc. This indicates what type of
file format that the uploaded file is.
To fix rename the file, adding the
correct file extension, save it then
try again.

4. Firewall issues with your server. The TenderLink servers can take
almost unlimited file sizes. Internal
firewalls at the suppliers end
however can restrict outgoing files
sizes. Talk to your internal IT
people regarding this. This is
generally a quick fix.

5. ADSL issue with your broadband Although quite uncommon ADSL

connection connection issues have been
known to strangle the outgoing file
size. To fix check with your
network administrator.