File 1506318592 PDF

User Manual
ZE100
Zero-Export Controller
ZE100-UEN-Ver10-201606 Version: 1.0

About This Manual
This manual is for Zero-Export Controller ZE100 (hereinafter will be refer to as ZE100
unless otherwise specified), developed and manufactured by Sungrow Power
Supply, Co., Ltd.
(The related descriptions of the corresponding energy meter are also mentioned in
this manual. For details of the energy meter, please refer to the manual of the
energy meter.)
Purpose
The purpose of this manual is to provide detailed product information and
installation & maintenance of ZE100.
Related Documents
The manual cannot include all information about ZE100. You will get the additional
information at www.sungrowpower.com or via the webpage of device
manufacturer.
Target Group
This manual is for technical personnel who are responsible for the installation,
operation and maintenance of ZE100 as well as users who need to check the LCD
display.
How to Use This Manual

Read this manual and other related documents before any work on ZE100.
Documents must be stored carefully and available at all times.
The contents of the manual will be periodically updated or revised due to the
product development. It is probably that there are changes of manual in the
subsequent inverter edition. The latest manual can be acquired via visiting web
page at www.sungrowpower.com.
Symbols Explanation
This manual contains important safety and operational instructions that must be
accurately understood and followed during the installation and maintenance of the
equipment.
I
To ensure optimum use of this manual, note the following explanations of symbols
used.
DANGER indicates a hazard with a high level of risk which, if not avoided,
will result in death or serious injury.
WARNING indicates a hazard with a medium level of risk which, if not

avoided, could result in death or serious injury.
CAUTION indicates a hazard with a low level of risk which, if not avoided,
could result in minor or moderate injury.
NOTICE indicates a situation which, if not avoided, could result in

equipment or property damage.
NOTE indicates additional information, emphasized contents or tips to

help you solve problems or save time.
II
Content
About This Manual .......................................................................... I
1 Safety Instructions ................................................................... 1
2 Product Introduction ............................................................... 5
2.1 ZE100..........................................................................................................................6
2.1.1 Appearance ................................................................................................................. 6
2.1.2 LCD Display .................................................................................................................. 6
2.1.3 Rational Description................................................................................................. 7
2.1.4 Functions ...................................................................................................................... 7
2.2 Energy Meter ...........................................................................................................8
2.2.1 Product Appearance ................................................................................................ 8
2.2.2 Terminal Definition and Connection ................................................................. 9
2.2.3 Functions ...................................................................................................................... 9
3 Installation Process ................................................................ 10
4 Unpacking and Storage ......................................................... 12
4.1 Unpacking and Inspection .............................................................................. 12
4.2 Identifying ZE100 ................................................................................................ 12
4.3 Scope of Delivery ................................................................................................ 13
4.4 Storage of ZE100 ................................................................................................. 14
5 Mechanical Installation ......................................................... 15
5.1 Installation Site .................................................................................................... 15
5.1.1 ZE100 .......................................................................................................................... 15
5.1.2 Energy Meter............................................................................................................ 15
5.2 Installation ............................................................................................................. 15
5.2.1 Installation of ZE100 ............................................................................................. 15
5.2.2 Installation of Meter .............................................................................................. 16
6 Electrical Connection ............................................................. 17
6.1 Connection of ZE100 to the Inverter ........................................................... 17
6.2 Connection of ZE100 to the Meter ............................................................... 18
III
6.2.1 Introduction to the Cables.................................................................................. 18
6.2.2 Cable Connection .................................................................................................. 18
6.3 Connection of the Meter to the Grid ........................................................... 18
7 Commissioning ...................................................................... 19
7.1 Inspection before Commissioning ............................................................... 19
7.2 Commissioning Procedure .............................................................................. 19
8 Decommissioning, Dismantling and Disposing of ZE100 ... 21
8.1 Decommissioning of ZE100 ............................................................................ 21
8.2 Dismantling of ZE100 ........................................................................................ 21
8.3 Disposing of ZE100 ............................................................................................ 21
9 Troubleshooting and Maintenance ...................................... 22
9.1 Troubleshooting .................................................................................................. 22
9.2 Contact Info .......................................................................................................... 26
10 Operation of LCD Display ...................................................... 27
10.1 Description of Button Function ..................................................................... 27
10.2 Menu Tree .............................................................................................................. 28
10.3 Main Screen .......................................................................................................... 29
10.4 Contrast Adjustment ......................................................................................... 30
10.5 Checking Running Information ..................................................................... 30
10.6 Country Setting ................................................................................................... 32
10.7 Time Setting.......................................................................................................... 32
10.8 Starting/Stopping ............................................................................................... 33
10.9 Zero-Export ........................................................................................................... 33
10.10 Run-param Setting ............................................................................................. 34
10.11 Set-param Setting ............................................................................................... 34
10.11.1 Password Entry ................................................................................................... 34
10.11.2 Pro-param Setting............................................................................................. 35
10.11.3 GND Detection ................................................................................................... 36
10.11.4 Total Energy Deviation Adjustment ........................................................... 36
10.11.5 Load Default ........................................................................................................ 37
10.12 Communication Parameter Setting ............................................................. 37
IV
10.13 Fault Records ........................................................................................................ 37
11 WiFi Communication Connection ......................................... 38
11.1 Communication System ................................................................................... 38
11.2 Distance between Inverter and Smartphone/Router ............................ 38
11.2.1 Linear distance...................................................................................................... 38
11.2.2 Inverter and Smartphone/Router on Different Floors ........................... 39
11.2.3 Inverter and Smartphone/Router on the Same Floor, in Different
Rooms ................................................................................................................................... 40
11.3 SolarInfo Home APP ........................................................................................... 41
11.3.1 Acquisition and installation ............................................................................. 41
11.3.2 SolarInfo Home APP Online Registration ................................................... 45
11.3.3 Check the running info and connect inverter to your router in
“[Direct visit]”mode .......................................................................................................... 46
11.3.4 Check the running info in “Remote [Login]”mode .................................. 48
12 Appendix ................................................................................ 49
12.1 Technical Data ...................................................................................................... 49
12.1.1 ZE100 ........................................................................................................................ 49
12.1.2 The Meter ................................................................................................................ 49
12.2 Exclusion of Liability .......................................................................................... 50
V
VI
1 Safety Instructions
ZE100 is designed and tested in accordance with the international safety
requirements. But as with all electrical and electronic equipment, certain
precautions should be observed during installation, operation and maintenance
work. Operation or work performed incorrectly can result in damage to:
 The life and well-being of the operator or a third party
 ZE100 and other properties that belong to the operator or a third party
To reduce the risk of injury and ensure the normal operation of ZE100, you must
read over and follow all the instructions, cautions and warnings.
All installation work must only be performed by qualified personnel. They

have
 been trained specially;
 already completely read through and understood the manual and other
related documents;
 been familiar with safety requirements of electrical system.
Technical personnel mentioned above may perform the following work:
 Install ZE100 to the side of the inverter
 Connect ZE100 to the PV system
 Connect other devices to the PV system
 Commission ZE100
 Operate and maintain ZE100
Before Installation
The first thing user should do after receiving ZE100 is to check if there is any
damage during transport. If so, please contact Sungrow or the shipping
company immediately.
1
1 Safety Instructions User Manual
There is a risk of injury if the product is mishandled!

 Always follow the instructions in the manual when moving and
positioning ZE100.
 The weight of the equipment can cause injuries, serious wounds, or
bruising if mishandled.
During Mechanical Installation
System performance can be impaired by poor ventilation!

The equipment requires well ventilation during operation. It is essential to
make sure the equipment interior is well cool down.
During Electrical Connection
All electrical connection must in accordance with national and local

requirements.
During ZE100 Operation
Do not open ZE100 enclosure when ZE100 is running or under voltage.

Only an intact and closed enclosure can ensure the personal and property
safety.
There is a risk of burns!

Avoid touching device hot parts during ZE100 operation. Only the LED
display can be touched during ZE100 operation.
2
User Manual 1 Safety Instructions
Do not let the unrelated personnel enter the maintenance site!

Post a temporary warning sign or barrier during the electrical connection
and maintenance work to prevent unrelated persons entering the working
site.
 Restart ZE100 only after removing all faults that may affect ZE100 safety
performance.
 There are no user serviceable parts inside ZE100. For maintenance or
repair, please contact Sungrow.
Please do not replace any components inside ZE100 without authorization

from Sungrow. Otherwise, you may loss all warranty rights from Sungrow.
The device may be damaged by electrostatic discharge (ESD) at its

components.
 Please observe all the ESD-related safety regulations and wear antistatic
wrist strap!
 Avoid unnecessary touch of the PCB board!
Others
Certain LCD parameters (e.g. country selection and etc.) must be set by
professional personnel!
Incorrect country setting may affect ZE100 normal operation and lead to
mismatch of ZE100 and the certification of that country.
All safety instructions, warning labels and nameplate on ZE100 body:

 must be clearly visible;
 should not be removed or covered.
3
1 Safety Instructions User Manual
Respect the followings:

 Grid connection codes;
 Safety instructions of other electrical devices.
4
2 Product Introduction
ZE100 is an important part of the residential energy management unit (constructed
by ZE100 and the energy meter). It can enable the zero output of the active power,
provide LCD display and WiFi transmission functions. The typical application of
ZE100 is shown in Fig. 2-1.
Fig. 2-1 Application of ZE100

Item Description Note
A Grid 220V public grid
B Energy meter Collect electricity information

C SolarInfo Bank Data monitoring center of Sungrow’s PV plant
D ZE100 -
E Inverter -
F Loads -
Check the inverter information through
G Smartphone SolarInfo Home APP. Refer to “11 WiFi
Communication Connection” for details.
5
2 Product Introduction User Manual
2.1 ZE100
2.1.1 Appearance
Fig. 2-2 Product appearance
* Picture is indicative only. Please in kind prevail.

Item Name Description
Human-computer interaction interface. User can
check the running records of the inverter, set the
1 LCD Display
inverter parameter and control the active power
output of the inverter through the LCD display.
RS485
Connect to the meter for data communication.
2 communication
Length: 1m.
cable
RJ45
3 communication Connect to the inverter for data communication
cable
2.1.2 LCD Display

There are two buttons on the LCD panel for checking of inverter power generation
information and setting of inverter parameters.
6
User Manual 2 Product Introduction
Fig. 2-3 LCD display

Tab. 2-1 Description of the LCD display
No. Name Description
LCD Display the present state and running information, history
1
screen information and parameters.
Operate the LCD menus, set parameters and etc. For details,
2 Button
please refer to 10 Operation of LCD Display
2.1.3 Rational Description

ZE100 provides standard RS485 communication interface. One end of ZE100 is
connected to the energy mete to collect and analyze power generation data; the
other end is connected to the inverter to display running information, set parameter
and control the active power zero output. User can check and perform related
operation through the LCD display.
2.1.4 Functions
Functions of ZE100 can be classified into the followings:
 Data storage and display function
ZE100 stores the system information including the running information, fault record
and etc. and displays them on the LCD panel.
It can display the total energy used by user, total PV energy generated and the
energy used by the grid. The daily energy generated of a single device, total energy
generated and power, supportive display as well as the inverter configuration data
are also displayed.
 Parameter configuration
ZE100 provides many parameter configurations to meet various requirements and
optimize the inverter performance.
 Communication method
Provide standard RS485 interface and WiFi.
7
2 Product Introduction User Manual
 Dynamic device management

It can search devices dynamically and add the devices into the device list. Presently,
only one inverter is supported. When the communication is more than 10 times,
there will be communication fault and the device will be removed out of the device
list automatically.
 BANK communication supported
Device will connect to the Bank server every 5 minutes and send the data to the
server.
2.2 Energy Meter

2.2.1 Product Appearance
Fig. 2-4 Product appearance

Connection Connection areas for communication cable and electrical
1
area cables; located on the top and bottom of the meter.
2 LED indicator Pulse indicator
3 Display panel Check the grid electricity data
8
User Manual 2 Product Introduction
2.2.2 Terminal Definition and Connection
Directly connection diagram of 5(40)A and 10(80)A
2.2.3 Functions
Functions of the meter can be classified into the followings:
 Forward/reverse active power energy measurement
 Combined active energy measurement which equals to the positive active
energy plus reverse active energy
 Electrical parameters measurement（including voltage, current, power, power
factor, frequency）
 LCD display, displaying energy, voltage, current, power and so on
 Automatic frozen at the end of the month; save the frozen energy of the last 12
months;
 Equip with power-down and timing record function; can save the occurrence
time of the last 10 times;
 Load data storage function; recorded data include: voltage, current, power,
frequency, power factor and active power energy;
 Compatible with DL/T645-2007, DL/T645-1997 and Modbus-RTU protocols.
9
3 Installation Process
The installation flow of ZE100 is shown in Fig. 3-1 and the detailed description is
shown in Tab. 3-1.
Fig. 3-1 Installation flow
10
User Manual 3 Installation Process
Tab. 3-1 Installation description

Process Installation description Reference
1 Unpack and inspection 4.1
2 Read the user manual, esp. the safety instruction 1
3 If it is not installed immediately, properly store ZE100 4.4
4 Select optimal installation place 5.1
5 Install ZE100 to the selected place 5.2
6 Electrical connection 6.1~6.3
7 Check before running 7.1
8 Start ZE100 and set the parameter 7.2
9 Troubleshooting 9.1
11
4 Unpacking and Storage
4.1 Unpacking and Inspection
ZE100 has been strictly inspected and tested before delivery. Despite robust
packaging, the machine may be damaged during transport. Therefore, once you
receive ZE100, a detailed inspection is necessary.
 Check if the external package is broken;
 Check if the delivery contents are complete and the same as your order;
 Check if the internal device is intact after unpacking.
If any damage is detected, contact the shipping company or Sungrow immediately.
A relevant photo is preferred. We will provide you with the fast and best service.
Please do not dispose the original package of ZE100. When ZE100 is
decommissioning, please store it in its original package.
Fig. 4-1 Paper package (figures in mm）
4.2 Identifying ZE100

Nameplates are pasted outside the package and on the side of ZE100. Nameplate
contains information of the model, SN and manufacture of ZE100.
12
User Manual 4 Unpacking and Storage
Fig. 4-2 Nameplate

Item Description
1 SUNGROW logo and product model
2 Company name, website and place of origin
4.3 Scope of Delivery
Fig. 4-3 Scope of delivery
13
4 Unpacking and Storage User Manual

A ZE100 -
B Energy meter -
Quality certificate, packing list, product test
C Document
report, CD and quick installation manual
D backplate For the installation of ZE100
E Slide-way For the installation and fixing of the meter
Used to install and fix the backplate to the side of
F Retaining element
the inverter
Used to install and fix the slide-way inside the
G Retaining screw
meter box
4.4 Storage of ZE100

If it is not installed immediately, you should store ZE100 properly:
 The unit must be stored in original package and the desiccant must be left in the
package.
 Seal the package with tape.
 The unit must be stored in a clean and dry place to protect against dust and
moisture.
 The storage temperature should be always between -25 °C and +70 °C. And the
storage relative humidity should be always between 0 and 95%.
 It is very important to keep the package away from chemicals. Otherwise it will
lead to corrosion.
 During the storage time, check periodically for visible damages by rats. Replace
the package if necessary.
 The package cannot be tilted or upside down.
 After long-term storage, a thorough and professional inspection is needed before
installing ZE100.
14
5 Mechanical Installation
5.1 Installation Site
5.1.1 ZE100
ZE100 is installed on the side of the inverter.
 With IP65 protection rating, ZE100 can be

installed indoors or outdoors.
 The ambient temperature should be within -25°C
and 60°C.
 The relative humidity should be within 5~95%.
5.1.2 Energy Meter

The meter is installed inside the power distribution cabinet.
5.2 Installation
5.2.1 Installation of ZE100
Fix the backplate to the inverter by fastener and then hang ZE100 to the backplate.
15
5 Mechanical Installation User Manual
5.2.2 Installation of Meter

Installation method
Install by using standard DIN35mm slide-way.
Notices
The installed meter should be vertical and should not be tilted. The connection must
be correct by strictly following the marks on the enclosure; otherwise the meter may
be burnt down due to the high voltage. The poor contact and too thin of the cables
may cause fire or burn. Take the meter range into consideration during cable
connection to avoid the meter damage by too large load current.
16
6 Electrical Connection
After installed and fixed to the installation site, ZE100 can then be connected to the
PV system.
Electrical connection must be in accordance to the local regulations and related
electrical regulations (AS 4777.1 and etc.)
 Improper the cable connection can cause fatal injury to operator or

unrecoverable damages to the device.
 Only qualified personnel can perform the cable connection.
 Please always remember that ZE100 is dual power supplied. Electrical
operators must wear personal protection equipment, such as helmet,
insulated shoes and protection gloves.
6.1 Connection of ZE100 to the Inverter

Step 1 Unscrew the nut of the water-proof terminal;
Step 2 Connect the RJ45 plug to the corresponding RJ45 port on the bottom of the
inverter. First tighten the screws on both side of the water-proof terminal and
then screw the nut.
17
6 Electrical Connection User Manual
6.2 Connection of ZE100 to the Meter

6.2.1 Introduction to the Cables
RS485 communication cable
Nominal vol. Recommended spec. (core×

Cable type
(V) cross-section mm2)
Shielded twisted
300/300 2×0.5
pair
6.2.2 Cable Connection

Connect the RS485 communication cable of ZE100 to the RS485 pulse output port
of the meter as shown in 2.2.2 Terminal Definition and Connection.
 Connect the red cable of the RS485 communication cable to the port A of the
RS485 pulse output;
 Connect the black cable of the RS485 communication cable to the port B of the
RS485 pulse output.
6.3 Connection of the Meter to the Grid

Step 1 Connect the L and N cables of the public grid to the corresponding L and N
ports on top of the meter;
Step 2 Connect the L and N cables of the residential grid to the corresponding L and
N ports on bottom of the meter.
18
7 Commissioning
7.1 Inspection before Commissioning
Before starting up ZE100 for the first time, you should check the following items:
Checking the Environment

1. ZE100 is accessible for operation, maintenance and service.
2. Re-check if ZE100 is firmly secured.
3. Well ventilation.
4. No foreign objects or spare parts are left on top of ZE100.
5. ZE100 has connected correctly to the meter and the inverter.
6. Cables are properly routed and protected against mechanical damage.
7. All warning signs & labels are suitably affixed and clearly visible.
7.2 Commissioning Procedure

Proceed as follows to start ZE100 for the first time when all the abovementioned
items are checked:
Step 1 Close the AC switch;
Step 2 Close the DC switch on the bottom of the inverter;
Step 3 If the sunlight is sufficient, PV arrays initialize and supply DC energy to the
inverter. If the DC voltage exceeds the inverter startup voltage, inverter starts
automatically.
Step 4 Wait for approximately 15 seconds, ZE100 will be start automatically and the
LCD will be on.
Step 5 Set the country that the inverter is located.
Main screen (Press )→Menu (Touch ×1)→Country setting (press )
19
7 Commissioning User Manual
To make the protection parameters setting

convenient, inverter provides in-built
protection parameters for certain countries.
Touch /　 to choose countries and press 
to confirm.
If the country selected is not in the list, please
choose Other and then input the protection
parameters manually.
Please refer to 10.6 Country Setting for the country codes. If the country inverter is
installed is not in the list, please choose Other and then manually input the
protection parameters.
Step 6 Set time for the inverter according to the local time. Incorrect time setting
may directly affect the data storage.
Main screen (Press )→Menu (Touch ×2)→Set time (Press )
Touch  to move the cursor and touch  to
change value. Press  to confirm setting.
Step 7 After the above settings, the LCD display of ZE100 will display “Run” state.
20
8 Decommissioning, Dismantling
and Disposing of ZE100
8.1 Decommissioning of ZE100
During normal operation, there is no need to stop ZE100. However, for maintenance
or troubleshooting, ZE100 needs to be stopped.
8.2 Dismantling of ZE100

Follow the reversed steps for ZE100 electrical connection and mechanical
installation to dismantle ZE100.
If ZE100 will be reused later, please store it properly according to the

storage requirements specified in 4.4 Storage of ZE100.
8.3 Disposing of ZE100

Dispose ZE100 properly if ZE100 will not be used again.
The LCD and other components of ZE100 may cause environment pollution
if not properly handled. Please dispose ZE100 according to the related
regulations.
21
9 Troubleshooting and
Maintenance
9.1 Troubleshooting
Once there is a fault occurred to the inverter, the fault info will be displayed on the
LCD display of ZE100.
Fault
Description Troubleshooting
Code
Grid voltage exceeds Check the grid voltage
the set protection value. If the grid voltage exceeds the permissible
002 Protection time and range, ask utility grid company for solution;
protection point vary as If the grid voltage is within the permissible
country different. range, contact Sungrow Service Dept.
This is a short-term fault due to grid
Grid transient voltage
instantaneous condition. Wait a moment
exceeds the permissible
003 for inverter recovery.
range within a certain
If the fault still exists, please contact
period
Sungrow Service Dept.
Grid under-voltage
Check the grid voltage.
Grid voltage is below
If the grid voltage exceeds the permissible
the set protection value.
004 range, ask utility grid company for solution.
Protection time and
If the grid voltage is within the permissible
protection point vary as
range, contact Sungrow Service Dept.
country different.
This is a short-term fault due to grid
Grid voltage is low instantaneous condition. Wait a moment
005 Inverter detects the grid for inverter recovery.
voltage is too low If the fault still exists, please contact
Inverter will resume short after the grid
AC output current
current falls.
006 exceeds inverter
If the fault still exists, please contact
allowable upper limit
Inverter will self-recover short after the grid
Transient AC current falls.
007
overcurrent If the fault still exists, please contact
22
User Manual 9 Troubleshooting and Maintenance
Fault
Code
Grid over-frequency
Check grid frequency;
Grid frequency exceeds
008 If the grid frequency exceeds the
inverter allowable
permissible range, ask utility grid company
upper limit
for solution.
Grid under-frequency
If the grid frequency is within the
Grid frequency is below
009 permissible range, contact Sungrow
the inverter allowable
Service Dept.
lower limit
Check whether AC switch is triggered;
Check whether all AC cables are firmly
connected;
010 Islanding
Check whether grid is in service;
If all conditions are OK and this fault still
occurs, contact Sungrow Service Dept.
DC injection of AC Wait a moment for inverter recovery;
011 current exceeds inverter If the fault still occurs, contact Sungrow
permissible range Service Dept.
Check the PV strings for ground fault;
Leakage current is
012 If the fault occurs repeatedly, contact
detected
Check whether the country setting for the
The average grid inverter is the country you are in;
voltage exceeds the If yes, wait a moment for inverter recovery
014
permissible range for 10 or ask the utility grid company for solution;
minute If the fault occurs repeatedly, contact
Grid voltage is high Check the model of the AC cables;
Grid resistance exceeds Wait a moment for inverter recovery;
015
inverter permissible If the fault occurs repeatedly, contact
range Sungrow Service Dept.
Wait a moment for inverter recovery;
016 Output overload If the fault still occurs, contact Sungrow
Service Dept.
The transient bus
voltage is high
020 Bus voltage is high If the fault still occurs, contact Sungrow
Service Dept.
PV1 input overcurrent is Check the configuration and the wiring of
021
detected PV1
PV2 input overcurrent is Check the configuration and the wiring of
022
detected PV2
Module temperature is Check if the AC output exceeds the
036
too high nominal value;
23
9 Troubleshooting and Maintenance User Manual
Fault
Code
Check if the fan is damaged; replace the fan
if necessary;
Ambient temperature is
037 Clean the air inlet and outlet;
too high
If the fault still occurs, contact Sungrow
Service Dept.
038 Relay fault If the fault still occurs, contact Sungrow
Service Dept.
Check whether inverter is reliably
grounded;
Check whether the positive and negative of
Inverter insulation PV panels is short-circuited with ground
039
resistance fault (ISO-flt) cable
Service Dept.
Leakage current
041 If the fault still occurs, contact Sungrow
sampling channel fault
Service Dept.
PV input configuration
mode does not match Stop and disconnect the inverter;
047
the actual connection Reset PV array input
mode
048 Sampling channel fault If the fault occurs repeatedly, contact
Auxiliary DSP detects
Check the grid voltage;
grid voltage exceeds set
If the grid voltage exceeds the permissible
protection value.
053 range, ask utility grid company for solution;
Protection time and
If the grid voltage is within the permissible
range, contact Sungrow Service Dept.
country different
Check the grid frequency;
If the grid frequency exceeds the
grid frequency exceeds
permissible range, ask utility grid company
set protection value.
054 for solution;
Protection time and
permissible range, contact Sungrow
country different
Service Dept.
Check whether there is a grounded fault of
the PV string
056 leakage current exceeds
If the fault occurs repeatedly, contact
set protection range
24
User Manual 9 Troubleshooting and Maintenance
Fault
Code
Auxiliary DSP AC current Wait a moment for inverter recovery;
057 sampling channel If the fault still occurs, contact Sungrow
anomaly Service Dept.
AC current DC injection
exceeds inverter set
Service Dept.
protection range
Main and auxiliary DSP Wait a moment for inverter recovery;
059 communication If the fault still occurs, contact Sungrow
anomaly Service Dept.
Main and auxiliary DSP
sampling difference
Service Dept.
Stop the inverter; disconnect the inverter
070 Fan fault
power supply and replace fan
Check if communication cable of ZE100 is
firmly connected;
LCD Communication If the communication cable is firmly
074
fault connected, there is inverter communication
fault and inverter can continue power
generation. Contact Sungrow Service Dept.
Arc self-detection Wait a while. Contact Sungrow if device
087
anomaly warn keeps in self-detection warn state
Stop the inverter and disconnect the AC &
DC cables. Check cable connection for
aging and looseness. Re-power on and
088 Arc anomaly
remove the arc warn manually.
Service Dept.
Remove the warn by enable arc detection
089 Arc detection OFF warn function or keep the warn by closing arc
detection function.
Inverter will resume if the grid current falls
AC output current
below the protection value.
100 exceeds inverter
protection limit
Service Dept.
Grid frequency exceeds Check the grid frequency.
101 inverter allowable If the grid frequency exceeds the
upper limit permissible range, ask utility grid company
for solution.
Grid frequency is below
102 the inverter allowable
permissible range, contact Sungrow
lower limit
Service Dept.
25
9 Troubleshooting and Maintenance User Manual
Fault
Code
Check if the inverter has reliable ground
cable.
106 Inverter is not grounded
If there is ground cable and this fault
repeats, contact Sungrow Service Dept.
Wait for inverter recovery when bus
200 The bus voltage is high. voltage falls. If the fault occurs repeatedly,
contact Sungrow Service Dept.
The bus voltage is too
low.
Wait for inverter recovery when DC current
falls.
202 PV current overcurrent
If the fault occurs repeatedly, contact
AC output relay
abnormal
Check if the configuration of PV is in the
range indicated within the specification. If
307 DC power is too high
the fault occurs repeatedly, contact
9.2 Contact Info

Should you have any questions in operating ZE100, please contact us:
Tel: +86 551 6532 7834/65327845
E-mail: info@sungrowpower.com
We need the following info to provide you the best assistance:
 Type of ZE100
 Serial number of ZE100
 Brief description of the fault phenomenon
26
10 Operation of LCD Display
10.1 Description of Button Function
LCD display offers two buttons for user to set the inverter parameters. The two
buttons have multiple functions. Please refer to Tab. 10-1 before any operation onto
the buttons.
ZE100 will be start automatically about 15 seconds after it is connected

correctly.
Tab. 10-1 Button functions

Button Operation Description
Move the cursor upwards or downwards or scroll
Press for less
among set values. Hereinafter, it is referred to as
than 0.5 second
“Touch”.
Press for more Return to the previous menu or cancel the command.
than 0.5 second Hereinafter, it is referred to as “Press”
Press for less Move the cursor left or right, or turn pages.
than 0.5 second Hereinafter, it is referred to as “Touch”
Press for more Enter into sub-menu or confirm the command.
than 0.5 second Hereinafter, it is referred to as “Press”
If there is no button operation for:

 1 minute, LCD backlight is OFF;
 2 minutes, system returns to the default menu (main screen).
27
10 Operation of LCD Display User Manual
10.2 Menu Tree
Fig. 10-1 Menu tree
28
User Manual 10 Operation of LCD Display
10.3 Main Screen

Once ZE100 commissioning is finished, LCD display will enter the main screen
automatically as shown in Fig. 10-2.
Fig. 10-2 Main screen

Tab. 10-2 Description of the main screen
State Description
After being energized, inverter tracks the PV arrays’ maximum power
Run point (MPP) and converts the DC power into AC power. This is the
normal operation mode.
Inverter enters Standby mode when DC side input power is insufficient.
Standby In this mode inverter will wait within the Standby duration (set by user,
refer to 10.10 Run-param Setting).
Stop Inverter is stopped.
Internal DSP stops by LCD menu setting; restart by the start setting
Key-stop
through LCD menu.
Start… The inverter is initializing and synchronizing with the grid.
Inverter output power can be adjusted via the LCD display. The value of
Dispatch
Pac limit is lower than 100%
Output derating is a way to protect the inverter form overload or
potential faults.
Derating Situations require inverter power derating are: Internal temperature is
too high (include ambient temperature and module temperature) , grid
voltage is too low and so on.
If a fault occurs, inverter will automatically stop operation, disconnect
the AC relay, and display the fault information on the LCD display with
Fault ххх the “FAULT” indicator on. “ххх” is the fault code, e.g. “010”.
Once the fault is removed in recovery time (set by user, refer to 10.10
Run-param Setting), inverter will automatically resume running.
Warn ххх Warning information is detected. “ххх” is the warning code, e.g. “070”.
29
Scroll pages by touching  to view meter

information interface.
“Input” is the energy consumed from the grid by
residential load.
“Output” is the energy inverter fed to the grid.
“METER” indicates the normal communication
connection between the inverter and the
meter/bank; if no, the connection is
disconnected.
If inverter is in “Fault” state, touch  to view “Current fault” information. To know the
meaning of the fault code, please refer to “9.1 Troubleshooting”.
10.4 Contrast Adjustment

Step 1 Press/touch  on main screen to enter into the contrast adjustment screen
Step 2 Touch  to increase the setting value and touch  to decrease the value
Step 3 Press  to confirm the contrast setting
Contrast adjustment range: 0…100%

Recommended value: 50% or 60%.
10.5 Checking Running Information

The main screen displays some basic information about the inverter. For more
detailed information, please operate as follows:
30
Main Screen (Press )→Menu→Run-inform (Press )

LCD display will show the detailed running information. Scroll pages by touching .
Power curve: shows the power output in a
single day. Each point in the curve is the
percentage of present power and nominal
power.
If the inverter has two pairs of DC input terminals, the DC information will be shown in
the following figure.
“Indep / Paral mode” are the two modes of the inverter PV input configuration.
For independent mode, the two PV inputs work independently, each with its own
MPPT. Therefore the two PV inputs can be independent from each other and with
individual MPPT. The two PV inputs can therefore be different from each other,
including different PV panel types, different numbers of panels in PV string, different
tilt angles or orientation angle of PV modules.
For parallel mode, PV inputs can be connected in parallel. All PV strings connected to
the inverter have a homogenous structure, including the same type, the same number
of PV panels, identical tilt and identical orientation.
Vdc[V]: voltage of each input.

Idc[A]: current of each input.
Pdc[W]: power of each input.
If the inverter only has a one DC input terminal, the DC information will be shown in
the following figure.
Vdc[V]: input voltage.

Idc[A]: input current.
Pdc[W]: input power.
Vac[V]: output voltage.

Iac[A]: Output current.
Pac[W]: output power.
F[Hz]: Output frequency.
“Country” is the country code where the

inverter is located.
“Temp” is the inverter internal
temperature.
31
Inverter shows detailed firmware

information, including SN number and DSP
version.
The firmware version information is read
only.
10.6 Country Setting
Main screen (Press )→Menu (Touch ×1)→Country setting (Press)

To make the protection parameters setting
convenient, inverter provides in-built
protection parameters for certain countries.
Touch / to choose countries and press to
confirm.
If the country selected is not in the list, please
choose Other and then input the protection
parameters manually.
Tab. 10-3 Country code description
Country Code Country Language
GB Great Britain English
DE Germany German
FR France French
IT Italy Italian
ES Spain Spanish
AT Austria German
AU Australia English
CZ Czech English
BE Belgium French
NL Netherlands English
CN China Chinese
SE Sweden English
TH Thailand English
Other Country not mentioned above English
10.7 Time Setting

Time deviation between the time on the inverter and the local time of the
installation site may cause data logging failure. Please adjust inverter time according
to the local time.
Main Screen (Press )→Menu (Touch ×2)→Set Time(Press )
32
Touch  to move the cursor and touch  to

change value. Press  to confirm setting.
10.8 Starting/Stopping
Main Screen (Press )→Menu (Touch ×3)→Start/Stop (Press )

Touch  to choose “Start”/”Stop”
and press  to confirm the
choice.
10.9 Zero-Export
Main Screen (Press )→Menu (Touch ×3)→Start/Stop (Press  and touch )→
Zero-Export (Press )
Press  to choose “ON/OFF” and
press  to confirm the choice.
33
10.10 Run-param Setting
Main Screen (Press )→Menu (Touch ×4)→Run-param (Press )

On the “Run-param” screen, touch  to select one item and press  to enter the
setting interface.
For each item, touch  to move the cursor and touch  to set the appropriate value.
Confirm settings by pressing.
Touch  to scroll pages and check.
Tab. 10-4 Description of Running Parameters

Paramete
Description Default Range
r
Pac limit Inverter active power limitation 100.0% 0~100%
P-Q param Power factor parameter - -
Standby Time from inverter initialization
10s 20~255s
time to grid-connection
Recovery Time from inverter fault is 30s
0~900s
time removed to grid-connection [IT: 300s]
10.11 Set-param Setting
Main Screen (Press )→Menu (Touch ×5)→Set-param (Press )

In “Set-param Setting” interface, you can set the protection parameters, enable or
disable the ground detection function, perform energy adjustment and load default
operation.
10.11.1 Password Entry

Set-parameter setting is password-protected. To set the parameters, you should
enter the correct password.
Step 1 A password entry screen will appear before
entering Set-param interface. Touch  to
move cursor and press  to change the
digits input. Input the password 111111.
34
Step 2 Press  to enter the “Set-param” sub menu
10.11.2 Pro-param Setting

Protection parameters are designed to set the threshold value that can trigger the
protection function of the inverter.
Single-stage Protection Parameter Setting
Touch  to select parameter, touch  to move

cursor and touch  to set the appropriate
value. Confirm settings by pressing.
Tab. 10-5 Single-stage Protection Parameters Explanation

Param. Description Param. Description
Grid
Vgrid-max over-voltage Fgrid-max Grid over-frequency value
value
Grid
Grid under-frequency
Vgrid-min under-voltage Fgrid-min
value
value
Multi-stage Protection Parameter Setting
Touch  to select parameter, touch
 to move cursor and touch  to set
the appropriate value. Confirm
settings by pressing.
35
Tab. 10-6 Multi-stage Protection Parameters Explanation

Param. Description
Max-V. prot Over-voltage protection
1-Vmax Stage 1 Grid over-voltage (U>)
1-Time Stage 1 Grid over-voltage (U>) tripping time
2-Vmax Stage 2 Grid over-voltage (U>>)
2-Time Stage 2 Grid over-voltage (U>>) tripping time
Min-V. prot Under-voltage protection
1-Vmin Stage 1 Grid under-voltage (U<)
1-Time Stage 1 Grid under-voltage (U<) tripping time
2- Vmin Stage 2 Grid under–voltage (U<<)
2-Time Stage 2 Grid under–voltage (U<<) tripping time
Max-F. prot Over-frequency protection
1-Fmax Stage 1 Grid over-frequency (f>)
1- Time Stage 1 Grid over-frequency (f>) tripping time
2-Fmax Stage 2 Grid over-frequency (f>>)
2- Time Stage 2 Grid over-frequency (f>>) tripping time
Min-F. prot Under-frequency protection
1- Fmin Stage 1Grid under-frequency (f<)
1- Time Stage 1 Grid under-frequency (f<) tripping time
2-Fmin Stage 2 Grid under-frequency (f<<)
2- Time Stage 2 Grid under-frequency (f<<) tripping time
10.11.3 GND Detection

Touch  to select ON/Off and confirm settings
by pressing.
Select ON, the GND detection function will be
enabled.
10.11.4 Total Energy Deviation Adjustment

If the accumulative value "E-total" in the inverter is different from the value in the
external metering device, you should adjust energy by "Energy-adj" setting.
Touch  to move the cursor and touch  to change
value. Press  to confirm setting.
The positive symbol “+” can be changed to the
negative symbol “-”.
The adjustment range is from -9999 to +9999 kWh.
(Energy-adj value)= (Real measured value) - (E-tot
reading value).
36
10.11.5 Load Default
All history records will be unrecoverable cleared and all parameters will
return to the default value except the protection parameters and time
setting once the “load default” operation is performed.
Press  to confirm “load default”.
10.12 Communication Parameter Setting
Main Screen (Press )→Menu (Touch ×6)→Com-param (Press )

Touch  to move cursor and touch  to set the
appropriate value. Confirm settings by pressing.
Device communication address range: 1-247.
10.13 Fault Records
Main Screen (Press )→Menu (Touch ×7)→Flt-record (Press )

Inverter shows fault record pages. Scroll pages by
touching.
ZE100 can only store at most 20 latest fault records.
37
11 WiFi Communication Connection
11.1 Communication System
ZE100 is equipped with built-in WiFi module. WiFi module can work automatically
after power on. The inverter can communicate with the smartphone through WiFi.
11.2 Distance between Inverter and

Smartphone/Router
11.2.1 Linear distance

If there are no obstructions between the inverter and smartphone/router, the
maximum linear distance between them can be 100m.
If smartphone is connected to the router, the effective distance between

them depends on the technical parameters of the route and the external
environment.
38
User Manual 11 WiFi Communication Connection
Tab. 11-1 Impacts of common materials on the wireless signal

Wireless signal
Material Possible Environment
strength
Wood Compartment
Plaster\Asbestos Wall
Glass Window
Water Aquarium, pool
Brick wall Partition
Marble Ground
Reinforced
Floor panels, wall
concrete
Metal Iron sheet
Cordless
smartphones,
microwave
ovens
11.2.2 Inverter and Smartphone/Router on Different Floors

Inverter is located inside the same house with the smartphone or router, yet they are
apart for one floor.
39
11 WiFi Communication Connection User Manual
Image shown here is for reference only. The inverter can be installed
indoors or outdoors.
11.2.3 Inverter and Smartphone/Router on the Same Floor, in

Different Rooms
40
1. Keep the inverter in parallel with the external antenna of the router.
2. The WiFi module of the inverter cannot be covered by metal.
3. In order to avoid wireless electromagnetic interference, please keep
the inverter away from equipment such as cordless smartphones,
microwave ovens and so on.
4. Do not install the inverter in confined environment, such as the
basement.
11.3 SolarInfo Home APP
11.3.1 Acquisition and installation

Download the SolarInfo Home APP and install it into your smartphone. You can
select the APP version for iOS or Android.
For iphone (iOS)
Scenario 1
Download address:
https://itunes.apple.com/us/app/solarinfo-home/id906260039?l=zh&ls=1&mt=8.
You can also scan the OR code shown below to download and install it.
Scenario 2
Search SolarInfo Home in your APP Store to download and install it.
41
For other smartphone (Android)

Scenario 1
Download address:
https://play.google.com/store/apps/details?id=com.sungrow.home,
http://shouji.baidu.com/soft/item?docid=6945725 or
Http://www.solarinfobank.com/app/SolarInfoHome_v1.0.apk. You can also scan the
OR code shown below to download and install it.
42
Scenario 2
Search SolarInfo Home in your PlayStore to download and install it.
To perform the operations described in the following sections, make sure

the distances between the smartphone and the inverters, inverters and
the routers are within the valid range.
43
SolarInfo Home APP supports two kinds of operation: "Remote

[Login]"and "[Direct visit]".
In "[Direct visit]" mode, you can connect your smartphone to the inverter
directly via WiFi to check the device running information.
In "Remote [Login]" mode, you need configure the inverter to connect it
to your router and complete registration. Then you can log into SolarInfo
Home via the Internet to check the device running information
anywhere.
44
11.3.2 SolarInfo Home APP Online Registration
45
11.3.3 Check the running info and connect inverter to your router
in “[Direct visit]”mode
1. Check the running info.
46
2. Select the country you are in and connect inverter to your router (if you have
a router).
47
11.3.4 Check the running info in “Remote [Login]”mode

Proceed as follows to check the inverter running info in the “Remote [Login]” mode
by the following steps:
48
12 Appendix
12.1 Technical Data
12.1.1 ZE100
Parameter
DC input voltage 5V
Self-consumption Avg. 3W/max. 5W
Nominal grid frequency 50Hz/60Hz
Ingress protection
IP65
rating
Operating temperature -25~＋60℃
Storage temperature -25~＋70℃
Relative humidity 5~95% (non-condensing)
Cooling method Natural cooling
Max. operating Altitude <=3000m
Display Graphic LCD
Communication RS485, WiFi
Certificate CE
Mechanical Parameter
Dimensions(W×H×D) 80×100×40mm
Mounting method Hang to the inverter
Weight 500g
12.1.2 The Meter

Parameter
Voltage measuring
180~276VAC (Un)
range
Calibrated current 10(80) A (customizable), max. withstand current: 100A
Reference frequency 50Hz
Pulse constant 800imp/kWh; refer to the panel for details
Precision class 1.0
Startup current 0.004Ib
Insulation strength Input to output: 2.0kV/min•1mA
Power consumption ＜2W,10VA
Voltage range 0.9～1.1Un: limit range: 0.8～1.2Un
49
12 Appendix User Manual
Parameter
Communication
RS485
method
Reference temperature 23℃±2℃; reference humidity: 40％～60％RH
Operating temperature -20℃~50℃
Storage temperature -40℃~70℃
Relative humidity No more than 95% and without hazardous substances
Mechanical Parameter
Dimensions(W×H×D) 72×90×63mm
Mounting method Slide-way
12.2 Exclusion of Liability

The content of these documents is periodically checked and revised where
necessary. Discrepancies therefore may exist. Readers are cautioned that Sungrow
reserves the right to make changes without notice. Please call us or visit our website
at www.sungrowpower.com for the latest information. No guarantee is made for the
completeness of these documents. Please contact our company or distributors to
get the latest version.
Guarantee or liability claims for damages of any kind are excluded if they are caused
by one or more of the following:
 Improper or inappropriate use or install of the product
 Install or operate the product in unintended environment
 Install or operate the product without observing relevant safety regulations in
the deployment location
 Ignore the safety warnings or instructions contained in all documents relevant to
the product
 Install or operate the product under incorrect safety or protection conditions
 Alter the product or supplied software without authority
 Product malfunctions due to operation attached or neighboring devices running
out of the allowed limit values
 Unforeseen calamity or force majeure
The use of supplied software produced by Sungrow Power Supply Co., Ltd. is subject
to the following conditions:
50
User Manual 12 Appendix
 Sungrow Power Supply Co., Ltd. assumes no liability for direct or indirect
damages arising from the use of SolarInfo software. This also applies to the
provision or non-provision of support activities.
 SolarInfo software used for commercial purposes is prohibited.
 Decompiling, decoding or destroying the original program, including SolarInfo
software and the embedded software, is prohibited.
Contact Information
Should you have any questions or queries about this product, please contact us
through the following information. We will be more than happy to assist you!
Company: Sungrow Power Supply Co., Ltd.
Website: www.sungrowpower.com
Email: info@sungrowpower.cn
Add: No.1699 Xiyou Rd., New & High Technology Industrial Development
Zone, Hefei, P. R. China.
Post Zip: 230088
Service line: +86 551 6532 7834/6532 7845
Fax: +86 551 6532 7856
51
Sungrow Power Supply Co., Ltd.
Add: No.1699 Xiyou Rd.,New & High Technology Industrial Development Zone, 230088,Hefei, P. R. China.
Post Zip: 230088
Web: www.sungrowpower.com Tel: +86 551 6532 7834/6532 7845
E-mail: info@sungrow.cn Fax: +86 551 6532 7856
Specifications are subject to changes without advance notice.

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User Manual

ZE100-UEN-Ver10-201606 Version: 1.0

How to Use This Manual

WARNING indicates a hazard with a medium level of risk which, if not

NOTICE indicates a situation which, if not avoided, could result in

NOTE indicates additional information, emphasized contents or tips to

All installation work must only be performed by qualified personnel. They

There is a risk of injury if the product is mishandled!

During Mechanical Installation

System performance can be impaired by poor ventilation!

During Electrical Connection

All electrical connection must in accordance with national and local

During ZE100 Operation

Do not open ZE100 enclosure when ZE100 is running or under voltage.

There is a risk of burns!

Do not let the unrelated personnel enter the maintenance site!

Please do not replace any components inside ZE100 without authorization

The device may be damaged by electrostatic discharge (ESD) at its

All safety instructions, warning labels and nameplate on ZE100 body:

Respect the followings:

Fig. 2-1 Application of ZE100

A Grid 220V public grid

B Energy meter Collect electricity information

Fig. 2-2 Product appearance

* Picture is indicative only. Please in kind prevail.

2.1.2 LCD Display

Fig. 2-3 LCD display

2.1.3 Rational Description

 Dynamic device management

2.2 Energy Meter

Fig. 2-4 Product appearance

* Picture is indicative only. Please in kind prevail.

2.2.2 Terminal Definition and Connection

Directly connection diagram of 5(40)A and 10(80)A

Fig. 3-1 Installation flow

Tab. 3-1 Installation description

Fig. 4-1 Paper package (figures in mm）

4.2 Identifying ZE100

Fig. 4-2 Nameplate

* Picture is indicative only. Please in kind prevail.

4.3 Scope of Delivery

Fig. 4-3 Scope of delivery

No. Name Description

4.4 Storage of ZE100

 With IP65 protection rating, ZE100 can be

5.1.2 Energy Meter

5.2.2 Installation of Meter

 Improper the cable connection can cause fatal injury to operator or

6.1 Connection of ZE100 to the Inverter

6.2 Connection of ZE100 to the Meter

Nominal vol. Recommended spec. (core×

6.2.2 Cable Connection

6.3 Connection of the Meter to the Grid

Checking the Environment

7.2 Commissioning Procedure

To make the protection parameters setting

8.2 Dismantling of ZE100

If ZE100 will be reused later, please store it properly according to the

8.3 Disposing of ZE100

9.2 Contact Info

ZE100 will be start automatically about 15 seconds after it is connected

Tab. 10-1 Button functions

If there is no button operation for: