Handling Faulty Equipment

Maintenance Instructions

2/1541-LZA 701 6001/1 Uen H

Copyright

© Ericsson AB 2016, 2017. All rights reserved. No part of this document may
be reproduced in any form without the written permission of the copyright
owner.

Disclaimer

The contents of this document are subject to revision without notice due to
continued progress in methodology, design and manufacturing. Ericsson shall
have no liability for any error or damage of any kind resulting from the use of
this document.

Trademark List

All trademarks mentioned herein are the property of their respective owners.
These are shown in the document Trademark Information.

2/1541-LZA 701 6001/1 Uen H | 2017-11-08

 Contents

Contents

1 Introduction 1
1.1 Target Group 1
1.2 Prerequisites 2

2 Handling Replacement Parts 3

3 Completing the Site Failure Note 5

2/1541-LZA 701 6001/1 Uen H | 2017-11-08

Handling Faulty Equipment

2/1541-LZA 701 6001/1 Uen H | 2017-11-08

 Introduction

1 Introduction

This document describes the procedure for handling faulty equipment and
replacement parts.

The Site Failure Note (SFN) described in this document replaces the
previously used Repair Delivery Note (RDN Blue Tag). The RDN can still be
used in a transition period.

The procedures in this document only refer to the SFN, but can also be
applied to the RDN in general terms.

When returning a faulty unit, it is mandatory to attach a filled out SFN. Figure 1
shows the SFN.

Date Replaced at Site (YYYY-MM-DD) Product Number R-State Serial Number Type of Node/System

Prepared (Field Service Technician) Service Provider Country Customer/Operator Name RMA Reference (if known)

Fault Situation (tick one of below boxes) Fault Category (tick one of below boxes) Unit Failure (tick one of below boxes) LED Status (tick one of below boxes)
1. In operation (temp = 0-35°C) 1. Functional failure 1. Stable failure 1. Red LED lit
2. In operation (temp > 35°C) 2. Mechanical damage, cannot be installed 2. Intermittent failure 2. Red LED flashing
3. In operation (temp < 0°C) 3. Installation damage 3. Cyclic failure (repeated after time) 3. Yellow LED lit
4. Installation in normal rollout 4. Transport, packing material damaged 4. Statistical/KPI failure 4. Yellow LED flashing
5. Installation in upgrade/extension 5. Wrong quantity 5. Failure remains after hard reset 5. Green LED lit
6. Software upgrade of node/product 6. Wrong product 6. Fault remains after power Off/On 6. No LED lit
7. Redeployment of used equipment 7. Unit returned unused 7. Suspected/Pro-active replacement
0. Other, describe below 0. Other, describe below 0. Other, describe below 0. Other, describe below

NOC Work Order Reference Fault Code/Alarm ID/Slogan (from NOC) CSR Reference (if applicable) Failure Verified Only Replacement

No Yes No Yes

Pre-defined Fault Descriptions, Tick only ONE Fault Description and/or Free Text field
Dead On Arrival (DOA) Fault Descriptions MINILINK Fault Descriptions Radio (GSM) Fault Descriptions Generic Products Fault Descriptions
1. DOA, wrong product 1. BER 1. RF loop test fault 1. Software cannot be loaded
2. DOA, water damage 2. Hardware error 2. PA saturation 2. Power problem
3. DOA, mechanical damage 3. HCC 3. Synchronization/link failure
4. DOA, connectors damage 4. LOS (Loss of Signal) 4. TX failure
5. DOA, cosmetic/appearance 5. RCC 5. RX path imbalance/VSWR
6. DOA, no power/do not power up 6. RX frequency 6. TX/RX Communication Fault
7. DOA, software cannot be loaded 7. TX frequency 7. Software cannot be loaded
8. DOA, unit fails installation diagnostic 8. RF input level 8. Power supply problem
9. DOA, node/system fails diagnostic 9. RF output level 9. High temperature 9. Unit returned in unknown status
0. DOA, generate alarm 0. RX AFC 0. Unit returned as confirmed OK

No Pre-Defined Fault Description applicable, Field Service Technician to describe below with free text using capital letters in English:

SFN ID (when registered): LZF 084 84/1 R3B

Ge0174b

Figure 1 SFN

Note: This document does not describe how to replace hardware units; it
describes only how to handle the units before and after the
replacement procedure. The replacement procedure is described in
the hardware replacement document for the suspected faulty unit.

1.1 Target Group

The target groups for this document are the following:

• Field technicians

• Service personnel responsible for handling spare parts

2/1541-LZA 701 6001/1 Uen H | 2017-11-08 1

 Handling Faulty Equipment

1.2 Prerequisites
Before proceeding with the instructions in this document, make sure of the
following:

• An SFN is available.

• All data required for the SFN has been collected. See Table 1 for data
required.

• An Electrostatic Discharge (ESD) bag and packing material for returning

units are available.

Note: The packing material from the replacement unit can be used to
pack the replaced unit.

2 2/1541-LZA 701 6001/1 Uen H | 2017-11-08

 Handling Replacement Parts

2 Handling Replacement Parts

This section describes the procedure for handling and packing, or unpacking a
unit.

Do not expose units to extreme temperature variations caused by, for

example, direct sunlight, or to high levels of humidity. Condensation and
extreme heat can damage hardware or lead to hardware failure. Unpack the
replacement unit in the intended operating environment.

Note: Replacement units must be kept in their ESD protective bag and
original cardboard box until they are ready to be installed at site.

Exercise care when handling units. Avoid touching components on

printed circuits or connector pins. Damage to components or
connector pins can lead to hardware failure.

Do the following:

Steps

1. Check the packing material of the replacement unit. If the packing is

damaged, check the unit. If the unit appears damaged, return it to the
service center for repair or replacement.

2. Complete the SFN, giving all the information about the suspected fault.For
a detailed description of how to fill out the SFN, see Completing the Site
Failure Note on page 5.

3. Put the filled out SFN with the hardware unit being returned to the repair
center.

4. Pack the unit suspected to be faulty in the packing material from the
replacement part in the following order:

4
Si pa
R
t e ir
e

Fa D
ilu eli
re ve
N ry
o N
te o
te

3
2
1

B 00 01370

2/1541-LZA 701 6001/1 Uen H | 2017-11-08 3

 Handling Faulty Equipment

a. ESD Bag
b. SFN
c. Shock-absorbent padding
d. Box

Note: If the unit is ESD sensitive (as are all printed board assemblies),
the bag must be ESD protective.

5. Make sure that the outside of the box is marked “FAULTY UNIT”, and has
a list of the contents.

6. Return the packaged unit to the local Ericsson repair center, making sure
that the handling and delivery method complies with any local procedures
additional to this document.

4 2/1541-LZA 701 6001/1 Uen H | 2017-11-08

 Completing the Site Failure Note

3 Completing the Site Failure Note

This section describes how to fill out the SFN.

Note: The SFN is an important message to the repair center to assist in

localizing the exact cause of the suspected failure and, therefore, the
information requested should be completed as far as possible. This
enables Ericsson to respond as quickly as possible.

Figure 1 shows the SFN. Table 1 provides a guide to the information to be

collected for each required field. It is important to provide as much information
as possible to assist with localizing faults and to ensure that the source can be
identified and removed.

It is recommended to fill out the SFN on a computer and then print it out, but it
can also be printed out blank to be filled out by hand.

For a PDF version of the SFN, refer to Site Failure Note.

Note: Fill out all free text options with capital letters in English.

Table 1 Guide for Filling out SFN

Field Name Comments
Date Replaced Date when fault was handled by service technician and
at Site the unit was replaced.
Required date format is: yyyy-mm-dd.
Product Number Product number found on the Ericsson label of the faulty
unit (for example KRC 131 1002/2).
R-state Revision State found on the Ericsson label of the faulty
unit (for example R5B).
Serial Number Serial number found on the Ericsson label of the faulty
unit (for example TU8BL63611).
Type of Node/ What type of node or cabinet the faulty unit was
System mounted/installed in (for example RBS 6102).
Prepared Name of Field Technician replacing the board.
(Field Service
Technician)
Service Provider Name of the company the Field Technician is employed
by (for example ERICSSON, Ericsson ASP, customer or
other company hired by customer).

2/1541-LZA 701 6001/1 Uen H | 2017-11-08 5

 Handling Faulty Equipment

Field Name Comments

Country Name of Country. Country Code can be given if known
(for example INDONESIA or ID).
Customer/ The name of the actual customer/operator (for example
Operator Name TELECOM LTD).
RMA Reference The RMA (Return Material Authorization) reference, if it
(if known) is known at this point.
Fault Situation 1. In operation (temp = 0–35°C); system was working in
normal environment when the fault occurred.
Mark the
alternative that 2. In operation (temp>35°C); system was working in hot
best describes environment when the fault occurred.
the situation
when the fault 3. In operation (temp <0°C); system was working in cold
was detected. environment when the fault occurred.
4. Installation/Integration in normal rollout; fault occurred
during installation of new node.
5. Installation/Integration in upgrade/extension of node;
fault occurred during installation of new hardware in
existing node.
6. Software upgrade of node/system/product; fault
occurred during software upgrade.
7. Redeployment of used equipment.
0. Other reason. To be specified in the free text field.
Fault Category 1. Functional failure; system was working until the unit
failed.
Mark the
alternative that 2. Mechanical damage; cannot be installed.
best describes
why the unit was 3. Installation damage; unit was damaged during
replaced. installation.
4. Transport damage; packing material damaged when
received for Installation/Integration.
5. Wrong quantity; wrong quantity was received for
Installation/Integration.
6. Wrong product; wrong product was received for
Installation/Integration.
7. Unit returned unused.
0. Other reason. To be specified in the free text field.
Unit Failure 1. Stable failure
Mark the 2. Intermittent failure
alternative that
best describes 3. Cyclic failure (repeated after time)

6 2/1541-LZA 701 6001/1 Uen H | 2017-11-08

 Completing the Site Failure Note

Field Name Comments

why the unit was 4. Statistical/Key Performance Indicator (KPI) failure; unit
replaced. replacement was done due to statistical or KPI failure at
Network Operation Center (NOC).
5. Failure remains after hard reset, at site.
6. Failure remains after power off/on.
7. Suspected/Pro-active replacement; unit was replaced
without creating a failure/alarm.
0. Other reason. To be specified in the free text field.
LED Status 1. Red LED lit.
Mark the 2. Red LED flashing.
alternative that
best describes 3. Yellow LED lit.
the LED status 4. Yellow LED flashing.
when the fault
was detected. 5. Green LED lit.
6. No LED lit.
0. Other reason. To be specified in the free text field.
NOC Work The Work Order Reference from NOC.
Order Reference
Fault Code/ State the Fault Code, Alarm ID or Alarm Slogan provided
Alarm ID/ by the Operations Support System (OSS) or the NOC
Slogan (From work order. Attach a hard copy of the work order to the
NOC) SFN if possible.
CSR Reference Write the ten figure CSR number, if a CSR was opened
for this case.
Failure Verified Yes; if failure on this unit has been verified; otherwise,
No.
Mark the
appropriate box The failure should be considered as verified if the
previous failure re-appears when the replaced unit is
installed again into a working system.
Only Yes; if this unit was the only hardware replacement done
Replacement to solve the failure; otherwise, No.
Mark the
appropriate box
Fault The service technician's own observations and
Description conclusions from site when unit was replaced. Include
any external factors leading up to the fault (for example
Use the second fire or water damage, power problems, difficulty loading
part of the SFN to software and so on).
report fault
description by Dead On Arrival (DOA) reporting (if an expected good
either marking unit fails at installation) has the highest priority.
one box or using

2/1541-LZA 701 6001/1 Uen H | 2017-11-08 7

 Handling Faulty Equipment

Field Name Comments

free text; or by This field must start with DOA if a replacement unit fails
marking one box at installation.
and using free
text.
SFN ID (when This field is filled in after SFN data is registered in
registered) Ericsson tool.

8 2/1541-LZA 701 6001/1 Uen H | 2017-11-08