Competency Based Learning Material

PARTS OF A COMPETENCY-BASED LEARNING MATERIAL
References/Further Reading
Performance Criteria Checklist

Operation/Task/Job Sheet
Self Check Answer Key
Self Check
Information Sheet
Learning Experiences
Learning Outcome Summary
Module
Module Content
Content
Module
List of Competencies
Content
Module Content
Module Content
Front Page
In our efforts to standardize CBLM,
the above parts are recommended for
use in Competency Based Training
(CBT) in Technical Education and
Skills Development Authority (TESDA)
Technology Institutions. The next
sections will show you the
components and features of each part.
Date Developed: Document No.

HOUSEKEEPING August 20,2020 Issued by:
NC II
Date Revised:
Cleaning Public
Areas, Facilities Developed by:
and Equipment Maricel
E.Omongos Revision # 00
HOUSEKEEPING NC II
COMPETENCY-BASED LEARNING MATERIALS
List of Competencies
No. Unit of Competency Module Title Code
Provide housekeeping Providing housekeeping

123111
1.
services to guests services to guests
Clean and prepare Cleaning and preparing

2. rooms for incoming rooms for incoming 123112
guests guests
Provide valet/butler Providing valet/butler123113

3.
service service
Laundry linen and Laundering linen and 123114

4.
guests clothes guest clothes
Clean public areas, Cleaning public areas,

5. facilities and facilities and 123115
equipment equipment
Deal with/Handle Dealing with/Handling123122

6.
intoxicated guests intoxicated guests

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Areas, Facilities Maricel Revision # 00
and Equipment E.Omongos
MODULE CONTENT
UNIT OF COMPETENCY: CLEAN PUBLIC AREAS, FACILITIES AND
EQUIPMENT
MODULE TITLE: CLEANING PUBLIC AREAS, FACILITIES AND EQUIPMENT
This unit of competency deals with the knowledge

and skills required in cleaning public areas, facilities and equipment. It
includes selecting and setting up of equipment and materials; applying
cleaning technique; cleaning dry and wet areas; and, maintaining and
storing cleaning equipment and chemicals
NOMINAL DURATION: 80 hours
LEARNING OUTCOMES:
At the end of this module, you MUST be able to:
1. Select and set up equipment and materials
2. Applying cleaning technique
3. Clean dry and wet areas
4. Maintain and store cleaning equipment and chemicals
ASSESSMENT CRITERIA:
1. Equipment are selected according to type of cleaning to be done
2. All equipment are checked if clean and in safe working condition
prior to use
3. Suitable dry and wet cleaning agents and chemicals are selected and
prepared in accordance with manufacturer’s and relevant
occupational health and safety requirements
4. Protective clothing are selected and used when necessary
5. Furniture,fixtures,ceilings and walling materials used are assessed
HOUSEKEEPING
NC II August 20,2020 Issued by:
Date Revised:
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Areas, Facilities
and Equipment
Developed by: Revision # 00
Maricel
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6. Appropriate cleaning equipment and chemicals are selected in accordance
with type of material used
7. Cleaning technique is applied on furniture and walling materials in
accordance with type of material used
8. Appropriate procedures is applied in accordance with technique
9. Equipment and chemicals are properly are properly cleaned and stored in
accordance with manufacturer’s specifications and requirements
10. Wet and dry areas are prepared for cleaning and hazards are identified
and assessed
11. The work areas is barricaded or warning signs are placed, as appropriate
to reduce risk to colleagues and customers
12. Cleaning agents or chemicals are selected and applied on specific areas
in accordance with manufacturer’s recommendations, safety procedures and
establishment policies and procedures
13. Equipment are used safely in accordance with manufacturer’s
recommendations
14. Garbage and used chemicals are disposed off in accordance with
hygiene, safety and environmental legislation requirements
15. Equipment are cleaned after use in accordance with enterprise
requirements and manufacturer’s instructions
16. Routine preventive maintenance is carried out or arranged in
accordance with enterprise procedures
17. Defects are identified and reported in accordance with establishment
procedures
18. Equipment is stored in the designated area and in condition ready for
re-use
19. Chemicals are store and controlled in accordance with health and safety
requirements

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LEARNING OUTCOME NO. 1
Select and Set Up Equipment and Materials
Contents:
1. Common equipment and cleaning chemicals and agents and their

usage
2. Common protective clothing and materials
3. Occupational health and safety procedures
Assessment Criteria
1. Equipment are selected according to type of cleaning to be

undertaken
2. All equipment are checked if clean and in safe working condition prior
to use
3. Suitable dry and wet cleaning agents and chemicals are selected and
prepared in accordance with manufacturer’s and relevant
occupational health and safety requirements
4. Protective clothing are selected and used where necessary.
Conditions
The participants will have access to:
Tools Equipment Materials/ Supplies

Waterproof clothing and Vacuum cleaners cleaning agents and
footwear chemicals
Jackets Polisher/ scrubbers goggles and masks
Apron dusters
Mops, brooms, brushes dust pans
Overalls garbage bags
Pans
Garbage receptacles
Buckets
Headwear

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and Equipment Maricel Revision # 00
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Assessment Method:
 Modular (self-paced)
 Electronic learning
 Demonstration
 Discussion
 Industry tour
 Industry Immersion
 Film viewing

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Learning Experiences
Learning Outcome 1
SELECT AND SET UP EQUIPMENT AND MATERIALS
Learning Activities Special Instructions

Read Information Sheet no.5.1-1 on
Common equipment and cleaning Read each information sheet
chemicals properly before answering self-
Answer Self-Check 5.1-1 check.
Compare answers with Answer Key
5.1-1
Common protective clothing and
materials In comparing your answers to the
answer key, be sure that all your
Answer Self-Check 5.1-2 answers are correct before
Compare answers with Answer Key proceeding to the next activity.
5.1-2
Occupational health and safety
requirements
Perform an activity and let your
Answer Self-Check 5.1-3 trainer evaluate your performance
using performance criteria
Compare answers with Answer Key checklist.
5.1-3

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Information Sheet No.5.1-1

Common Equipment and Cleaning Chemicals and Their
Usage
Learning Objectives:
After reading this INFORMATION SHEET, YOU MUST be able to:
1. Recognize the cleaning material and equipment
2. Identify the different cleaning material and equipment
Good housekeeping requires high standard of cleanliness or the

absence of dirt, and its sanitation as well, or the absence of disease-causing
organisms likes bacteria. All housekeeping tasks need the use of the right
tool for the right job. Familiarization on the following cleaning supplies, tools
and equipment will help the hospitality provider an utmost service to its
guests and therefore attaining its goal and objectives.
COMMON EQUIPMENT AND THEIR USAGE
1. Vacuum Cleaner
A vacuum cleaner, also known simply as a vacuum, is a device that

causes suction in order to remove debris from floors, upholstery and
other surfaces. It is generally electrically driven. The dirt collected by
either a dust bag or a cyclone for later disposal.
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Steps in operating a Vacuum Cleaner
 Examine the area of the vacuum where it deposits dirt.

 Check the vacuum’s height.
 Move all of the smaller items out of the vacuum’s way.
 Turn the vacuum on and push forward and backwards, in slow, even
strokes.
 Use the vacuum’s attachments such as the simple hose with
exchangeable ends, to clean corners and under the edge of furniture.
 After cleaning, make sure to clean the vacuum cleaner and store to its
proper place.
2. Mop
A mop (such a floor mop) is mass or bundle of coarse strings or yarn,

etc. or a piece of cloth, sponge or other absorbent material attached to a pole
or stick. It is used to soak up liquid, for cleaning floors and other surfaces,
to mop up dust, or for other cleaning purposes.
3. Brooms: Soft Broom/ Stick Broom/ Push Broom/ Corn Broom
This is consisting usually stiff fiber (often made of materials such as

plastic, hair, or corn-husks) attached to, a cylindrical handle, the
broomstick. It is commonly used in combination with dustpan.
The role of a broom is to remove large particles of soil from hard and
resilient floors.
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4. Polisher/Scrubber
The scrubber polisher machine can clean a wide range of surfaces

including hard floors, carpets, vinyl floors and even wooden floors.
5. Dust pans
These handheld receptacles into which dust and waste can be swept with
floor. These are usually used in combination with broom.
6. Trolley
This is the most important equipment for room attendants because it is a

place to carry all supplies needed to clean the rooms.

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7. Garbage Receptacles
Nearly all cleaning tasks will require you to gather and dispose of debris,
rubbish and waste.
The “receptacle” may be:

 A solid item-such as a bin
 A disposable plastic bag-usually heavy-duty
 A bin liner placed inside a garbage receptacle that is built-in to
a cleaning trolley
8. Mop Bucket Cart (Mop Trolley)
A mop bucket cart (or mop trolley) is a wheeled bucket that allows user to
wring out a wet mop without getting the hands dirty. The cart has two
buckets with the upper one usually clipped onto the lower. The upper
bucket is used to place wet mop for storage and press handle to wring out
the mop. Water trickles down to another bucket below collects the waste
water. In some carts there are separate lower front bucket to collect waste
water. The smaller lower rear bucket is filled with floor cleaning solution.
Wheels are usually present to allow the user to push the cart around using
the wring handle bar to steer. These carts are usually made of heavy duty
plastic and usually found in institutional (hospitals), commercial (office) or
industrial settings, but can be used in the home as a more convenient and
less dirty tool to cleaning floors.

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9. Dry Mop (Dust Mop)
A dry-mop or dust-mop is designed to pick up dry, loose contamination

such as dust, earth and sand from the surface of the floor. The dry-mop can
in many instances replace a broom and has the ability to hold a limited
amount of dust or sand within itself.
10. Squeegees: Floor Squeegee/ Window Squeegee
Used to remove excessive water from the surface and corners. It also speeds
up the drying process. Floor squeegees have a much heavier rubber than
window variety. Window squeegees come with a number of attractive
features, from telescoping handles that enable a worker to clean a third
story exterior window without the aid of scaffolding or a ladder, to U-joints
that allow a worker to squeegee a window at an angle.
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11. Single-Disk Floor Machine
This machine can scrub floors, strip floor finishes, spray buff floors, sand
wood floors, polish floors, and shampoo carpets. Machines are available in
17, 18, 19, 20 and 21-inch models. These machines will accommodate pads,
brushes, and bonnets. When selecting a standard single-dish scrubber, do
not select too small a scrubber. A large machine will cover an area faster,
thus reducing labor costs. A single-dish floor machine will operate between
175 rpm to 350 rpm.
12. Toilet Bowl Brush
For cleaning toilet bowls.

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13. Tongs
For picking up dirt and cigarette buffs on ashtrays.
14. Trash Bags
Used to underline garbage containers so that wet garbage does not

penetrate into the corners or surfaces, a situation that causes odor and
proliferation of bacteria.
15. Sponges
For cleaning fine surfaces

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16. Dusting Cloths
For dusting wooden and painted parts of the area
17. Cleaning Towels
Used for drying bathroom walls and floor tiles after they are cleaned.

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CLEANING AGENTS AND CHEMICALS
All cleaning agents and chemicals are designed to clean specific

surfaces. It is most important that the correct cleaning agent or chemical is
used on the correct surfaces. Using the wrong cleaning agent or chemical on
the wrong surface can destroy the item, requiring it to be discarded and
replaced.
Types of Cleaning Agents and Chemicals
1. Water
 Used to dilute chemicals
 Loosen and dissolve dirt and grime from surfaces
 Rinse surfaces and cleaning equipment
 Always use clean water
2. Soap
 Soap can be an effective cleaning agent for some surfaces, but it can
leave an unacceptable and unattractive residue

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3. Wood Polish/ Furniture Cleaners and Polishes
To polish wood surfaces, leather and imitation leather surfaces.

Normally wax or oil-based products that contain antistatic
compounds. The best polishes contain lemon oil, which serves to
replenish the moisture that is lost from the wood.
4. Abrasive Cleaners
Normally contain a detergent combined with bleach and an abrasive (usually

silica, a quartz dust that can scratch glass).

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5. Detergents
 Detergents are chemical-based and can vary in strength

 Acidic detergents (pH 1 to 6) can be used for cleaning
ceramic surfaces
 Neutral detergents (pH of 7) are useful in general cleaning
Used to remove soil from a surface through a chemical action.
6. Solvent Cleaners
Solvent –based detergents will dissolve heavy grease and oil

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7. Disinfectants
Used to disinfect toilet bowls, urinals, sink, and other areas that are most
vulnerable to bacterial contamination.
8. Air Freshener / Deodorizer
Used to remove foul odor in guestrooms, comfort rooms or any area with
foul odor.
9. Insecticides
For fumigation to eliminate insects/pests.

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10. Glass Cleaners
For polishing all glass surfaces such as mirrors, windows, etc.
11. Carpet Stain Remover
For stain or spot removal on carpets.

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12. Metal Cleaners and Polishers
For polishing brush copper and metal surfaces.
13. Muriatic Acid (Hydrochloric Acid)
To be used only for removing cement or plastic remains from floors. This is
not advisable for toilet bowls since it is very strong and it can damage the
tiles. Dilution will depend on the thickness of cement or plastic remains.

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14. Degreaser
Formulated to remove grease, oil, dirt, carbon, ink, mildews, soils, and
waxes.
15. Drain Cleaners
To expedite draining of clogs.
16. All-Purpose Cleaners (APC)
A multi-purpose agent designed for several different cleaning tasks

depending upon the dilution ratio applied.
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17. Alkaline Cleaners
Alkalies in cleaning agents boost the cleaning ability of detergents.

They also have disinfecting powers.Alkalies in all-purpose cleaners
typically have a pH between 8 and 9.5
18. Delimers
Used to remove mineral deposits that can dull, scale, and/or discolor
surfaces.
HOUSEKEEPING Date Developed: Document No.

Date Revised:
Areas, Facilities
Developed by:
and Equipment
Maricel Revision # 00
E.Omongos
SELF-CHECK 5.1-1
I. Matching Type: Match column A to column B.Write your answer on the

space provided.
A B
___1.Mop a.
___2.Vacuum cleaner b.
___3.Polisher/Scrubber c.
___4.Broom d.
___5.Dust Pans e.

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II.Type of Test: TRUE OR FALSE
Direction: Write TRUE if the statement is correct and FALSE if it’s not.
1. All cleaning agents and chemicals are being put in a garbage receptacle.
2. Abrasives are used for cleaning ceramic or enamel surfaces.
3. Trolley is the most important equipment for room attendants because it is

a place to carry all supplies needed to clean the rooms.
4. Mop is a device that causes suction in order to remove debris from

floors, upholstery and other surfaces.
5. Broom is commonly used in combination with dustpan.

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ANSWER KEY 5.1-1
I. Multiple Choice
1. e
2. c
3. d
4. a
5. b
II. TRUE OR FALSE
1. FALSE
2. TRUE
3. TRUE
4. FALSE
5. TRUE

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OPERATION SHEET 5.1-1
Title: How to operate vacuum cleaner?
Performance Objective: Given equipment and materials, the

trainees learn the basic procedure in operating
vacuum cleaner.
Supplies/Materials : Cleaning agents and chemicals
Equipment : Vacuum cleaner
Steps/Procedure:
1. Examine the area of the vacuum where it deposits dirt.
2. Check the vacuum’s height.
3. Move all of the smaller items out of the vacuum’s way.
4. Turn the vacuum on and push forward and backwards, in slow,
even strokes.
5. Use the vacuum’s attachments such as the simple hose with
exchangeable ends, to clean corners and under the edge of
furniture.
6. After cleaning, make sure to clean the vacuum cleaner and store to
its proper place.
Assessment Method: Demonstration, Oral Questioning

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Performance Criteria Checklist 5.1-1
CRITERIA
YES NO
Did you….
1. Examine the area of the vacuum where it deposits
dirt?
2. Check the vacuum’s height?
3. Move all of the smaller items out of the vacuum’s way?
4. Turn the vacuum on and push forward and

backwards, in slow, even strokes?
5. Use the vacuum’s attachments such as the simple

hose with exchangeable ends, to clean corners and
under the edge of furniture?
6. Make sure to clean the vacuum cleaner and store to

its proper place.

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Information Sheet 5.1-2
Common Protective Clothing and Materials
1. Enumerate the common protective clothing and materials
2. Identify the common protective clothing and materials
Personal protective equipment is protective clothing, helmets, goggles or

other garments or equipment designed to protect staff from injury or
infection. The hazards addressed by protective equipment include physical,
electrical, heat, chemicals and others.
Common Protective Clothing and Materials
1. Apron
This can be clothing or uniform worn over the front of one’s clothes
and tied at the back to protect against dangerous chemicals used in
cleaning.

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2. Gloves
It is covering for the hand worn for protection against dirt and
chemicals and typically having separate parts for each finger and the
thumb.
3. Goggles/protective eyewear
A close-fitting eyeglass with side shields for protecting the eyes from
glare, dust, water and harmful chemicals used in cleaning.
4. Footwear
Footwear refers to waterproof rubber shoes worn on the feet, which

originally serves to purpose of protection against chemicals and to
prevent injuries while cleaning.

August 20,2020 Issued by:
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5. Headwear/Bonnet
Coverings for the head to cover hair from falling on the surfaces being
cleaned and to protect from dirt and dust falling from cleaning.
6. Face masks
Face masks(filtering face piece) is a flexible pad held over the nose and
mouth by elastic or rubber straps to protect against dusts
encountered during construction or cleaning activities, such as dusts
from drywall, brick, wood, fiberglass, silica (from ceramic or glass
production), or sweeping.
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SELF-CHECK 5.1-2
Type of Test: Multiple Choice

I.Direction: Read each item carefully and select the best answer by
writing the letter of your choice on a sheet of paper.
1. It is covering for the hand worn for protection against dirt and
chemicals and typically having separate parts for each finger and the
thumb.
a. helmet c.apron
b.gloves d.goggles
2. Coverings for the head to cover hair from falling on the surfaces
being cleaned and to protect from dirt and dust falling from cleaning
a. headwear c.gloves
b.apron d.rubber shoes
3. This can be clothing or uniform worn over the front of one’s clothes
and tied at the back to protect against dangerous chemicals used in
cleaning.
a. gloves c.eyeglasses
B.rubber shoes d.apron
4. Refers to waterproof rubber shoes worn on the feet, which originally

serves to purpose of protection against chemicals and to prevent
injuries while cleaning.
a. footwear c.gloves
b.helmet d.bracelet
5. A close-fitting eyeglass with side shields for protecting the eyes from
glare, dust, water and harmful chemicals used in cleaning
a. rubber shoes c.sunglasses
b.goggles d.gloves
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II.Type of Test: TRUE OR FALSE

1. Apron is covering for the head to cover hair from falling on the
surfaces being cleaned and to protect from dirt and dust falling from
cleaning.
2. Eyeglasses refers to waterproof rubber shoes worn on the feet, which
originally serves to purpose of protection against chemicals and to
3. Goggles close-fitting eyeglass with side shields for protecting the eyes
from glare, dust, water and harmful chemicals used in cleaning.
4. Rubber shoes can be clothing or uniform worn over the front of one’s
clothes and tied at the back to protect against dangerous chemicals
used in cleaning.
5. Wear protective clothing when necessary.
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ANSWER KEY 5.1-2
I. Multiple Choice:
1. b
2. a
3. d
4. a
5. b
II.TRUE OR FALSE
1. FALSE
2. FALSE
3. TRUE
4. FALSE
5. TRUE
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Information Sheet 5.1-3

Occupational Health and Safety Requirements
1. Know the proper occupational health and safety requirements in
cleaning different public areas
2. Enumerate the reasons for occupational health and safety
requirements
In order to maintain safety at workplace, the employer shall ensure

that employees are informed of accident risks and health hazards that may
be connected with the work, and that they receive necessary training,
practice and instruction.
Possible Inconvenience and Hazards in Working Areas

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 Breakages
 Wet/slippery surfaces
 Broken or damaged furniture
 Fumes
 Blood
 Needles and syringes
 Used condoms
 Sharp objects including knives and skewers
 Human waste
 Surgical dressings
 Broken glasses
 Fats and oil
 Heated utensils and surfaces
 Sharp food scraps including bones and crustacean shells
Barricade the work area or place safety warning signs

Signage and barriers serve three purposes:
 They warn people of danger
 They help keep people away from the work area
 They are evidence that the establishment has discharged its
duty of care obligation to others

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The following points should be followed with reference to barricades and

safety signs:
 “Slippery When Wet” signs must be used when mopping or
working with a slippery surface
 “Cleaning In Progress” signs
 Use of physical barriers
 Locked doors to deny access
 Other workplace signage
.
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PROPER OCCUPATIONAL HEALTH and SAFETY

REQUIREMENTS IN CLEANING PUBLIC AREAS
ENTRANCE
 The guests get their first impression of the hotel from the entrance
lobby. Therefore some hotels may have elaborate or dramatic design
feature at the entrance lobby.
 Entrances if not cleaned and maintained daily, can easily acquire the
neglected look due to the heavy traffic and exposure, which can be
very unappealing for an arriving guest.

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 Cleaning of entrance should be done in daily basis.
 The entrance mats should be vacuum cleaned in daily basis to remove

dust and dirt.
 The glass doors should be cleaned twice a day.

 The floor of the entrance should be mopped frequently throughout the
day.
LOBBY
 These are areas provided as common meetings for guest near the
reception for guest.
 Many lobbies are carpeted while other have hard flooring and
cleaning process for the two kinds of flooring will be different.

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 Like entrance these are also high traffic area so the floor of the
lobbies should be cleaned frequently since these are areas guest
interact, relax and check in.
 Lobbies cleaning are done in daily basis and periodic basis.
FRONT DESK
 Empty wastebaskets in daily basis.
 Wipe dust at the desk taking care to wipe under the telephone wires
and computer cables.
 The front panel of the desk should be wiped and neutral detergent
should be used to remove scuff marks from guest shoes.
 All the railing and fixtures should be damp dusted. If made of brass;
they should be polish according to schedule.
 Suction-clean the carpet under the desk. If the floor is uncarpeted,
mop the hard floor.
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 Wiping dust of the telephone should be done in daily basis.

 Wipe dust on the computer component and fax machine with using
dry duster.
ELEVATORS
 These must be cleaned at night when they are least used. They should
be always taken out of service for cleaning. They must display
signboard of cleaning is carried out.
 Wipe the steel doors, inside and out, using neutral detergent solution
and then wipe clean using water then dry using clean cloth.
 Wipe dust the inside wall panels, door panels and control panels. A
neutral detergent may be use for the purpose and the residue removed
with the duster dampened with clean water.
 Vacuum clean the floor of the elevator if carpeted and mop the hard
floor.
 Lightly clean dust at the ceiling and light fixtures. These may be
thoroughly cleaned periodically.
 Clean any air conditioning or ventilation using suction cleaner.

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STAIRCASES
 The appropriate way of cleaning staircases are is to divide them into
half lengthways and clean one half way at a time.
 This is not only to prevent dirty footsteps on wet floor , but also take
safety precaution so that no accident take place due to slipping on the
wet surface.
 The various tasks are done in different periodicities-weekly, monthly
or less often
 Clean the dust at the skirting weekly
 Carpets should be vacuum cleaned daily and stains should be attend
immediately. For this type of cleaning the back pack vacuum cleaner
are the best.
 Hard floor staircases should be suction cleaned and then damp mop.
 Wipe dust the banister and handrail daily.

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GUEST CORRIDORS
 Guest corridors should also be divided into sections for cleaning.
 Many hotels’ corridors are fully carpeted. These carpets should not
only look attractive but also be sturdy and durable to withstand
everyday wear and tear.
 Carpets should be vacuum cleaned daily and shampooed once in six
months.
 The wall skirting and baseboards all along the corridor should be
cleaned.
 Air conditioning vents should be cleaned.
 Any finger marks on the wall should be spot cleaned.
 Installed fire extinguishers should be dusted daily.

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PUBLIC TOILET
 Before entering the toilet, attendant should knock the door and
announce housekeeping .If there is no reply attendant may enter if
someone using the toilet attendant should wait outside until the toilet
is not occupied. Place a sign outside the toilet explaining the toilet is
being cleaned. Begin cleaning.
 Refill the soap dispenser, tissue and towel.
 Wipe the fixtures including mirrors, pipes, faucets and dispenser.
 Spot clean the cubicle partition and entrance door handles as needed.
 Clean the tops and bottom of toilet seats and all exterior surface
including the pipes.
 Clean the toilet bowls and the inside of urinals with toilet brush.
 Using cleaners, clean the wash basins.
 Mop and clean the floor.

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Steps in Mopping the Floor

1. Remove everything that may be on the floor such as mats, such
as trash cans and small pieces of furniture
2. Sweep the floor to remove dirt,hair,dust and other debris
3. Dissolve detergents into warm water using the manufacturer’s
instructions for the correct water to detergent ratio
4. Pour the solution over the entire floor so that the solution can
fill into the grout lines
5. Allow the solution to remain on the floor for 15 to 20 minutes
6. Scrub the grout with a small medium bristled brush
7. Rinse the floor with a mop dampened with clean water
8. Mix a second batch of detergent and water
9. Mop the floor with the fresh solution
10. Rinse the mop with clean water and mop a second time
over the floor to rinse
11. Use vacuum cleaner when necessary.

NC II
Date Revised:
NTTA
Cleaning Public
DINING AREA
 Sweep and mop the floor before the event. If the area is carpeted,
vacuum cleaner should be used.
 Wipe dust or suction clean the furniture.
 Light fixtures should be checked weekly and chandelier should be
bought down to clean in every six months.
 Flower arrangement, mineral water, glasses and other specific
requirement such as pencil note pads should be provided and arrange
neatly in places.
 The walls should only need to be spot cleaned in case of stain but wall
should be washed periodically.
 Wipe the glass surface with proper glass cleaner.
 Clean and wipe table surface with proper cleaner.

NC II
Date Revised:
NTTA
Cleaning Public
PARKING AREA
 The parking area takes the load of pollution created by hotel owned
vehicles and guest’s private vehicles. It is heavily polluted with dirt
and dust. The parking area needs cleanliness with respect to the
following terms :
 Control the ventilation
 Control pollutant discharges occurring from broken drainage
or water systems of the hotel
 Remove fine-grained sediment particles on parking floor.
 Clean the area near lift.
 Hard-sweep the parking floor using street sweeping
equipment
 Collect and dispose the debris appropriately

NC II
Date Revised:
NTTA
Cleaning Public
SWIMMING POOL
 The swimming pool activity can be conducted in-house by training
and employing housekeeping staff ,as there could be separate
swimming pools such as indoor and outdoor as well as for adults and
for children. The following steps are taken to clean and maintain the
swimming pool:
 Check water quality more than thrice a week
 Check any broken tiles/pipes inside the swimming pool
 Check the pool water for contamination daily. Remove leaves
using leaf catchers
 Check for slippery floor area and the pool bottom. Apply and
maintain the anti-slip mats near the pool. Scrub and clean
the bottom of the pool.
 Keep poolside area and basking chairs clean
 Keep an appropriate and noticeable signage showing the
depth of the swimming pool
 Add adequate amount of chlorine in the pool water

NC II
Date Revised:
NTTA
Cleaning Public
GARDENS
 The gardener or the team gardeners work to keep the garden looking
beautiful, they must:
 Water the plants regularly according to the season and
requirement of the plants; generally early morning
 Remove the fall leaver daily
 Keep the gardening tools clean and safe
 Report any damage or requirement of tools or plants to the
public area supervisor
 Keep the lawn grass in healthy condition by periodic cutting
with the help of scarifying machine
 Keep any artificial waterfalls or artificial water body clean
 Fertilizing the plants as per the schedule
 Recycle the food wastage in the hotel to prepare organic
fertilizer
HOUSEKEEPING
NC II Date Revised:

Developed by:
Areas, Facilities Maricel
and Equipment E.Omongos Revision # 00
NC II
Date Revised:
NTTA
Cleaning Public
Disposal of waste should be done regularly throughout the day in order to
remove the possibility of bad smells and eliminate the possibility of
attracting pest. A minimum requirement is to remove all garbage on a daily
basis.
Types of Waste
 Food waste
 Dry waste
 Waste that can be recycled
 Medicine and infectious waste
 Return waste
Food waste
This is generated primarily from restaurants and kitchen areas
although there may be some from staff lunch rooms. This should be
disposed of in heavy duty garbage bags tied at the top. The bags should not
be overfilled or leak.

NC II
Date Revised:
NTTA
Cleaning Public
Dry waste
The amount of dry waste produced by hotels has been dramatically
reduced due to the increase and availability of recycling. There is still dry
waste produced such as used paper towels and cigarette butts and food
wrappings. This is classified as general rubbish and should be disposed of in
garbage bags.
Waste that can be recycled
Currently, must of today’s waste may be recycled by companies and local

government bodies. Due to the awareness of environmental issues, most
businesses recycle some of their waste. Find out the procedures at your
workplace, if any for recycling.
Recycle waste may include:

 Newspapers and magazines
 Cardboard boxes
 Bottles and cans
 Metal items

NC II
Date Revised:
NTTA
Cleaning Public
Medical and infectious waste
 Waste that is potentially infectious may include surgical and
sanitary dressings, used condoms and syringes. Sanitary
dressings are usually disposed of in special sanitary units located
in female toilet areas.
 Used condoms should be handled by wearing rubber gloves and
wrapping in paper before disposing.
Return waste
 This applies to waste that is returnable to its source. Some
companies for example refund money for the return of empty
containers.
Disposal of waste
 All waste is usually taken to a central area where it is stored until it

is collected by outside contractors
 This area must be located far away from the public areas in a
separate designated area
 The area may have many separate bins with lids or there may be one
or more large storage bins
 The storage area should be kept as cool as possible to to avoid
rubbish rotting and smelling until it can be collected
 The rubbish storage area should have access to hot water for
cleaning and preferably have an easy to clean floor. Many
establishments have a steel non slip floor for hygiene reasons
Precautions when handling waste

 ALWAYS wear rubber gloves when handling rubbish. When picking up
cigarette butts, empty drink containers or used tissues, you will be
also picking up other people’s germs. You should pick up these up
with long handled tongs or nippers

NC II
Date Revised:
NTTA
Cleaning Public
 NEVER place hands in to any type of rubbish bin as there may be
broken glass or razor blades on which you can cut yourself
 ALWAYS any cuts or abrasion on your hand with a waterproof
dressing to prevent bacteria entering wound
 NEVER carry rubbish bags that are too heavy-use trolley
 NEVER dispose of broken glass or syringes into plastic bags. They
may pierce the bag and cause harm to you and others
 Broken glass and crockery should be wrapped in thick newspaper
before disposal
 ALWAYS wash your hands after handling rubbish
Disposal of chemicals
When cleaning, handling and disposing of chemicals, the following points
should be adhered to:
 Chemicals should never come in direct contact with the skin-always
wear PPE
 When spilt, chemicals should be initially soaked up with sand, soil
or some kind of designated absorbent material
Reasons for Occupational Health and Safety Requirements
 Eliminates possible danger

 Safeguard employee productivity
 Means to promote workplace processes
 Protect employee rights
 Maintain worker health

NC II
Date Revised:
NTTA
Cleaning Public
E.Omongos
Self-Check 5.1-3
I. Type of Test. Enumeration
Direction. Enumerate the five reasons for occupational health and safety
requirements.
II.TRUE OR FALSE
1. Ensure employees wear comfortable shoes as part of their uniform.
2. Cleaning chemicals shall be stored in their original containers and

never mixed, even if they are the same “type” of chemical.
3. Employers shall NOT provide supply carts to carry cleaning

equipment.
4. Ensure employees feel comfortable to communicate ways to make

their job easier.
5. When spilt, chemicals should be initially soaked up with sand, soil

or some kind of designated absorbent material

NC II
Date Revised:
NTTA
Cleaning Public
ANSWER KEY 5.1-3
I.ENUMERATION.
1. Eliminates possible danger

2. Safeguard employee productivity
3. Means to promote workplace processes
4. Protect employee rights
5. Maintain worker health
II.TRUE OR FALSE
1. TRUE
2. TRUE
3. FALSE
4. TRUE
5. TRUE
NC II
Date Revised:
NTTA
Cleaning Public
TASK SHEET 5.1-3

Title: Mopping the Floor
Performance Objective: Given a dirty occupied room, you should

be able to mop the floor following five star hotel
standards.
Supplies/Materials :mop and mop squeezer soft broom

Bucket dust pan
Floor cleaner
Small soft brush
Equipment :Vacuum cleaner
Steps/Procedure:
1.Remove everything that may be on the floor such as mats, such as
trash cans and small pieces of furniture
2.Sweep the floor to remove dirt,hair,dust and other debris
3.Dissolve detergents into warm water using the manufacturer’s
instructions for the correct water to detergent ratio
4.Pour the solution over the entire floor so that the solution can fill into
the grout lines
5.Allow the solution to remain on the floor for 15 to 20 minutes
6.Scrub the grout with a small medium bristled brush
7.Rinse the floor with a mop dampened with clean water
8.Mix a second batch of detergent and water
9.Mop the floor with the fresh solution
10.Rinse the mop with clean water and mop a second time over the floor
to rinse
11.Use vacuum cleaner when necessary.
Assessment Method:
Demonstration and Oral Questioning
HOUSEKEEPING
NC II Date Revised:

Developed by:
and Equipment E.Omongos Revision # 00
CRITERIA
YES NO
Did you….
1. Remove everything that may be on the floor such as
mats, such as trash cans and small pieces of furniture?
2. Sweep the floor to remove dirt, hair, dust and other
debris?
3. Dissolve detergents into warm water using the

manufacturer’s instructions for the correct water to
detergent ratio?
4. Pour the solution over the entire floor so that the

solution can fill into the grout lines?
5. Allow the solution to remain on the floor for 15 to 20

minutes?
6. Scrub the grout with a small medium bristled brush?
7. Rinse the floor with a mop dampened with clean

water?
8. Mix a second batch of detergent and water?
9. Mop the floor with the fresh solution?
10. Rinse the mop with clean water and mop a second
time over the floor to rinse?
11. Use vacuum cleaner when necessary?

NC II
Date Revised:
NTTA
Cleaning Public
JOB SHEET 5.1-3
Title: Cleaning the Public Toilet
Performance Objective: Given a dirty unoccupied public toilet, you

should be able to clean the toilet following five
star hotel standards.
Supplies/Materials : Cleaning agents and chemicals
Equipment : Vacuum cleaner
Steps/Procedure:
1. Knock the door and announce housekeeping.
2. Refill the soap dispenser, tissue and towel.
3. Wipe the fixtures including mirrors, pipes, faucets and dispenser.
4. Spot clean the cubicle partition and entrance door handles.
5. Clean the tops and bottom of toilet seats and all exterior surfaces
including the pipes.
6. Clean the bathroom including toilet seats and handles.
7. Clean the wash basins using cleaner.
8. Mop and clean the floor.
Assessment Method:
Demonstration and Oral Questioning

NC II
Date Revised:
NTTA
Cleaning Public
CRITERIA
YES NO
Did you….
1. Knock the door and announce housekeeping?
2. Refill the soap dispenser, tissue and towel?
3. Wipe the fixtures including mirrors, pipes, faucets

and dispenser?
4. Spot clean the cubicle partition and entrance door

handles?
5. Clean the tops and bottom of toilet seats and all

exterior surfaces including the pipes?
6. Clean the bathroom including toilet seats and

handles?
7. Clean the wash basins using cleaner?
8. Mop and clean the floor?

NC II
Date Revised:
NTTA
Cleaning Public
Vacuum cleaner, also known simply as
a vacuum, is a device that causes
suction in order to remove debris
from floors, upholstery and other
surfaces. It is generally electrically
driven. The dirt collected by either a
dust bag or a cyclone for later
disposal.
 A mop (such a floor mop) is mass or bundle of coarse This is consisting usually stiff fiber (often made of materials
strings or yarn, etc. or a piece of cloth, sponge or other such as plastic, hair, or corn-husks) attached to, a
cylindrical handle, the broomstick. It is commonly used in
absorbent material attached to a pole or stick. It is used combination with dustpan.
to soak up liquid, for cleaning floors and other surfaces, The role of a broom is to remove large particles of soil from hard
to mop up dust, or for other cleaning purposes. and resilient floors.

NC II
Date Revised:
NTTA
Cleaning Public
 The scrubber polisher machine can
These handheld receptacles into which dust
clean a wide range of surfaces including and waste can be swept with floor. These
hard floors, carpets, vinyl floors and are usually used in combination with
even wooden floors. broom.
Nearly all cleaning tasks will require you to gather and dispose of
debris, rubbish and waste.
This is the most important equipment for The “receptacle” may be:
room attendants because it is a place to  A solid item-such as a bin
carry all supplies needed to clean the  A disposable plastic bag-usually heavy-duty
 A bin liner placed inside a garbage receptacle that is built-in to
rooms. a cleaning trolley

NC II
Date Revised:
NTTA
Cleaning Public
A mop bucket cart (or mop trolley) is a wheeled A dry-mop or dust-mop is designed to pick up dry,
bucket that allows user to wring out a wet mop loose contamination such as dust, earth and sand
without getting the hands dirty from the surface of the floor.
This machine can scrub floors, strip floor finishes,

Used to remove excessive water from the surface and spray buff floors, sand wood floors, polish floors,
corners. and shampoo carpets.

NC II
Date Revised:
NTTA
Cleaning Public Developed by:
and Equipment
For cleaning toilet bowls. For picking up dirt and cigarette buffs on ashtrays.
Used to underline garbage containers so that wet

garbage does not penetrate into the corners or
surfaces, a situation that causes odor and
For cleaning fine surfaces
proliferation of bacteria.

Cleaning Public Date Revised: NTTA
Areas, Facilities
and Equipment Developed by:
Maricel
For dusting wooden and painted parts of the area

Used for drying bathroom walls and floor tiles after
they are cleaned.
CLEANING AGENTS AND CHEMICALS W ate r

 Used to dilute chemicals
 Loosen and dissolve dirt and grime from
surfaces
 Rinse surfaces and cleaning equipment
 Always use clean water
Soap can be an effective cleaning agent for

some surfaces, but it can leave an
unacceptable and unattractive residue
To polish wood surfaces, leather and imitation

leather surfaces. Normally wax or oil-based
products that contain antistatic compounds.
NC II
Date Revised:
NTTA
Cleaning Public
 Detergents are chemical-based and can vary in

strength
 Acidic detergents (pH 1 to 6) can be used for cleaning
ceramic surfaces
Normally contain a detergent combined with bleach  Neutral detergents (pH of 7) are useful in general
and an abrasive (usually silica, a quartz dust that cleaning
can scratch glass).  Used to remove soil from a surface through a chemical
action.
Used to disinfect toilet bowls, urinals, sink, and

Solvent –based detergents will dissolve heavy grease other areas that are most vulnerable to bacterial
and oil contamination .
Used to remove foul odor in guestrooms, comfort For fumigation to eliminate insects/pests.
rooms or any area with foul odor.
NC II
Date Revised:
NTTA
Cleaning Public
For stain or spot removal on carpets.

For polishing all glass surfaces such as mirrors,
windows, etc.
To be used only for removing cement or plastic

remains from floors. This is not advisable for toilet
For polishing brush copper and metal surfaces. bowls since it is very strong and it can damage the
tiles. Dilution will depend on the thickness of
cement or plastic remains.
Formulated to remove grease, oil, dirt, carbon, ink,

mildews, soils, and waxes. To expedite draining of clogs.
NC II
Date Revised:
NTTA
Cleaning Public
A multi-purpose agent designed for several different

cleaning tasks depending upon the dilution ratio Alkalies in cleaning agents boost the cleaning ability
applied. of detergents. They also have disinfecting powers
Used to remove mineral deposits that can dull, scale,

and/or discolor surfaces.
NC II
Date Revised:
NTTA
Cleaning Public
Common Protective Clothing and

Materials
This can be clothing or uniform worn over the front

of one’s clothes and tied at the back to protect It is covering for the hand worn for protection against
against dangerous chemicals used in cleaning. dirt and chemicals and typically having separate
parts for each finger and the thumb.

NC II
Date Revised:
NTTA
Cleaning Public
A close-fitting eyeglass with side shields Footwear refers to waterproof rubber shoes worn
for protecting the eyes from glare, dust, on the feet, which originally serves to purpose
water and harmful chemicals used in of protection against chemicals and to prevent
cleaning. injuries while cleaning.
Face masks(filtering face piece) is a flexible pad held

over the nose and mouth by elastic or rubber
straps to protect against dusts encountered
Coverings for the head to cover hair from falling on during construction or cleaning activities, such as
the surfaces being cleaned and to protect from dirt dusts from drywall, brick, wood, fiberglass, silica
(from ceramic or glass production), or sweeping.
and dust falling from cleaning.
Type of Test: Multiple Choice

I.Direction: Read each item carefully and select the best answer by writing the letter of your choice on a sheet of paper.
1. It is covering for the hand worn for protection against dirt and chemicals and typically having separate parts for each finger
I. Multiple Choice:
and the thumb. a. helmet c.apron
b.gloves d.goggles
1. b
2. Coverings for the head to cover hair from falling on the surfaces being cleaned and to protect from dirt and dust falling from
cleaning
a. headwear c.gloves 2. a
b.apron d.rubber shoes
3. This can be clothing or uniform worn over the front of one’s clothes and tied at the back to protect against dangerous 3. d
chemicals used in cleaning.
a. gloves
B.rubber shoes
c.eyeglasses
d.apron 4. a
4. Refers to waterproof rubber shoes worn on the feet, which originally serves to purpose of protection against chemicals and to
a. footwear c.gloves
5. b
b.helmet d.bracelet
5. A close-fitting eyeglass with side shields for protecting the eyes from glare, dust, water and harmful chemicals used in
cleaning
a. rubber shoes c.sunglasses
b.goggles d.gloves

NC II
Date Revised:
NTTA
Cleaning Public
Occupational Health and Safety Requirements
 Spillages
 Breakages
 Wet/slippery surfaces
 Broken or damaged furniture
 Fumes
 Blood
 Needles and syringes
 Used condoms
 Sharp objects including knives and skewers
 Human waste
 Surgical dressings
 Broken glasses
 Fats and oil
 Heated utensils and surfaces
 Sharp food scraps including bones and crustacean shells
The guests get their first impression of the hotel

These are areas provided as

from the entrance lobby. Therefore some hotels 
may have elaborate or dramatic design feature at
the entrance lobby.
common meetings for guest
near the reception for guest.
 Entrances if not cleaned and maintained daily,
can easily acquire the neglected look due to the
 Many lobbies are carpeted while
heavy traffic and exposure, which can be very other have hard flooring and
unappealing for an arriving guest.
cleaning process for the two
 Cleaning of entrance should be done in daily kinds of flooring will be
basis. different.
 The entrance mats should be vacuum cleaned in  Like entrance these are also
daily basis to remove dust and dirt. high traffic area so the floor of
the lobbies should be cleaned
The glass doors should be cleaned twice a day.

frequently since these are areas
 The floor of the entrance should be mopped guest interact, relax and check
frequently throughout the day. in.
 Lobbies cleaning are done in
daily basis and periodic basis.
NC II
Date Revised:
NTTA
Cleaning Public
 These must be cleaned at night when

 Empty wastebaskets in daily basis. they are least used. They should be
 Wipe dust at the desk taking care to always taken out of service for
wipe under the telephone wires and cleaning. They must display signboard
computer cables. of cleaning is carried out.
 The front panel of the desk should be  Wipe the steel doors, inside and out,
wiped and neutral detergent should be using neutral detergent solution and
used to remove scuff marks from guest then wipe clean using water then dry
shoes. using clean cloth.
 All the railing and fixtures should be  Wipe dust the inside wall panels, door
damp dusted. If made of brass; they panels and control panels. A neutral
should be polish according to detergent may be use for the purpose
schedule. and the residue removed with the
 Suction-clean the carpet under the duster dampened with clean water.
desk. If the floor is uncarpeted, mop  Vacuum clean the floor of the elevator
the hard floor. if carpeted and mop the hard floor.
 Wiping dust of the telephone should  Lightly clean dust at the ceiling and
be done in daily basis. light fixtures. These may be
 Wipe dust on the computer component thoroughly cleaned periodically.
and fax machine with using dry  Clean any air conditioning or
duster. ventilation using suction cleaner.
 The appropriate way of cleaning

staircases are is to divide them into  Guest corridors should also be divided
half lengthways and clean one half into sections for cleaning.
way at a time.  Many hotels’ corridors are fully
 This is not only to prevent dirty carpeted. These carpets should not
footsteps on wet floor , but also take only look attractive but also be sturdy
safety precaution so that no accident and durable to withstand everyday
take place due to slipping on the wet wear and tear.
surface.  Carpets should be vacuum cleaned
 The various tasks are done in different daily and shampooed once in six
periodicities-weekly, monthly or less months.
often  The wall skirting and baseboards all
 Clean the dust at the skirting weekly along the corridor should be cleaned.
 Carpets should be vacuum cleaned  Air conditioning vents should be
daily and stains should be attend cleaned.
immediately. For this type of cleaning  Any finger marks on the wall should
the back pack vacuum cleaner are the be spot cleaned.
best.  Installed fire extinguishers should be
 Hard floor staircases should be dusted daily.
suction cleaned and then damp mop.
 Wipe dust the banister and handrail
daily.
 Before entering the toilet, attendant

should knock the door and announce
housekeeping .If there is no reply  Sweep and mop the floor before the
attendant may enter if someone using event. If the area is carpeted, vacuum
the toilet attendant should wait cleaner should be used.
outside until the toilet is not occupied.  Wipe dust or suction clean the
Place a sign outside the toilet furniture.
explaining the toilet is being cleaned.  Light fixtures should be checked
Begin cleaning. weekly and chandelier should be
 Refill the soap dispenser, tissue and bought down to clean in every six
towel. months.
 Wipe the fixtures including mirrors,  Flower arrangement, mineral water,
pipes, faucets and dispenser. glasses and other specific requirement
 Spot clean the cubicle partition and such as pencil note pads should be
entrance door handles as needed. provided and arrange neatly in places.
 Clean the tops and bottom of toilet  The walls should only need to be spot
seats and all exterior surface including cleaned in case of stain but wall
the pipes. should be washed periodically.
 Clean the toilet bowls and the inside of  Wipe the glass surface with proper
urinals with toilet brush. glass cleaner.
 Using cleaners, clean the wash basins.  Clean and wipe table surface with
proper cleaner.
 Mop and clean the floor.
NC II
Date Revised:
NTTA
Cleaning Public
The parking area takes the load of The swimming pool activity can be conducted in-
house by training and employing
pollution created by hotel owned housekeeping staff ,as there could be
vehicles and guest’s private vehicles. It separate swimming pools such as indoor and
is heavily polluted with dirt and dust. outdoor as well as for adults and for
The parking area needs cleanliness children. The following steps are taken to
with respect to the following terms : clean and maintain the swimming pool:
 Control the ventilation  Check water quality more than thrice a week
 Check any broken tiles/pipes inside the
 Control pollutant discharges occurring swimming pool
from broken drainage or water systems  Check the pool water for contamination
of the hotel daily. Remove leaves using leaf catchers
 Remove fine-grained sediment  Check for slippery floor area and the pool
particles on parking floor. bottom. Apply and maintain the anti-slip
mats near the pool. Scrub and clean the
 Clean the area near lift. bottom of the pool.
 Hard-sweep the parking floor using  Keep poolside area and basking chairs clean
street sweeping equipment  Keep an appropriate and noticeable signage
 Collect and dispose the debris showing the depth of the swimming pool
appropriately  Add adequate amount of chlorine in the pool
water
 The gardener or the team gardeners work to

keep the garden looking beautiful, they must:
 Water the plants regularly according to the
season and requirement of the plants; generally
early morning
 Remove the fall leaver daily
 Keep the gardening tools clean and safe
 Report any damage or requirement of tools or
plants to the public area supervisor
 Keep the lawn grass in healthy condition by
periodic cutting with the help of scarifying
machine
 Keep any artificial waterfalls or artificial water
body clean
 Fertilizing the plants as per the schedule
 Recycle the food wastage in the hotel to
prepare organic fertilizer
 Food waste
 Dry waste
 Waste that can be recycled
 Medicine and infectious waste
 Return waste

NC II
Date Revised:
NTTA
Cleaning Public
 Eliminates possible danger

 Safeguard employee productivity
 Means to promote workplace processes
 Protect employee rights
 Maintain worker health
NC II
Date Revised:
NTTA
Cleaning Public

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PARTS OF A COMPETENCY-BASED LEARNING MATERIAL

Performance Criteria Checklist

Self Check Answer Key

Learning Outcome Summary

Date Developed: Document No.

No. Unit of Competency Module Title Code

Provide housekeeping Providing housekeeping

Clean and prepare Cleaning and preparing

Provide valet/butler Providing valet/butler123113

Laundry linen and Laundering linen and 123114

Clean public areas, Cleaning public areas,

Deal with/Handle Dealing with/Handling123122

Date Developed: Document No.

UNIT OF COMPETENCY: CLEAN PUBLIC AREAS, FACILITIES AND

MODULE TITLE: CLEANING PUBLIC AREAS, FACILITIES AND EQUIPMENT

This unit of competency deals with the knowledge

NOMINAL DURATION: 80 hours

Date Developed: Document No.

1. Common equipment and cleaning chemicals and agents and their

1. Equipment are selected according to type of cleaning to be

The participants will have access to:

Tools Equipment Materials/ Supplies

Date Developed: Document No.

Date Developed: Document No.

Learning Activities Special Instructions

Date Developed: Document No.

Information Sheet No.5.1-1

Good housekeeping requires high standard of cleanliness or the

COMMON EQUIPMENT AND THEIR USAGE

A vacuum cleaner, also known simply as a vacuum, is a device that

 Examine the area of the vacuum where it deposits dirt.

A mop (such a floor mop) is mass or bundle of coarse strings or yarn,

This is consisting usually stiff fiber (often made of materials such as

The scrubber polisher machine can clean a wide range of surfaces

This is the most important equipment for room attendants because it is a

Date Developed: Document No.

The “receptacle” may be:

8. Mop Bucket Cart (Mop Trolley)

Date Developed: Document No.

A dry-mop or dust-mop is designed to pick up dry, loose contamination

10. Squeegees: Floor Squeegee/ Window Squeegee

12. Toilet Bowl Brush

For cleaning toilet bowls.

Date Developed: Document No.

For picking up dirt and cigarette buffs on ashtrays.

14. Trash Bags

Used to underline garbage containers so that wet garbage does not

For cleaning fine surfaces

Date Developed: Document No.

For dusting wooden and painted parts of the area

17. Cleaning Towels

Date Developed: Document No.

All cleaning agents and chemicals are designed to clean specific

Date Developed: Document No.

To polish wood surfaces, leather and imitation leather surfaces.

Normally contain a detergent combined with bleach and an abrasive (usually

Date Developed: Document No.

 Detergents are chemical-based and can vary in strength

Solvent –based detergents will dissolve heavy grease and oil

8. Air Freshener / Deodorizer

For fumigation to eliminate insects/pests.

For polishing all glass surfaces such as mirrors, windows, etc.

11. Carpet Stain Remover