DMAIC Overview

DMAIC is a data-driven Six Sigma methodology for improving existing

products and processes.

The DMAIC process should be used when an existing product or

process requires improvement to meet or exceed the customer’s
requirements. This initiative should be consistent with the business
goals of the organization.

Companies using DMAIC Methodology: GE, Motorola, etc.

• GE – Reduces invoice defects and disputes by 98%, speeds up

payment, and creates better productivity.

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 DMAIC Overview

D – DEFINE the problem

M – MEASURE the outcome (Y) to determine the current process

performance (baseline) and validate the measurement system

A – ANALYZE, identify X’s (root causes of the defects, variation

sources)

I – IMPROVE the process by eliminating the defects

C – Control X’s for sustained performance

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 Define*

Inputs Tools Outputs

Need for Six Organization Project Charter

Sigma project hierarchy Established
Executive High level process metrics
Management maps Problem
Sponsorship High level Pareto Statement
Core team charts Roles and
identified Idea generation Responsibilities
and categorization
tools

*The Inputs, Tools and Outputs are covered in more detail in our Six Sigma Green Belt and Black Belt course .

© 2014 6sigmastudycom. All rights reserved 18

 Measure*

Inputs Tools Outputs

Project Charter Data Collection Tools Well-defined

Roles and and Techniques Processes
Responsibilities Detailed process Baseline Process
Problem Statement maps Capabilities
Stakeholder Cause and Effect Process parameters
Requirements Diagrams affecting CTQ
Established metrics Flowcharts Cost of Poor Quality
Brainstorming (COPQ)
Statistical Measurement
Distributions Systems
Probability
Gauge R&R study
*The Inputs, Tools and Outputs are covered in more detail in our Six Sigma Green Belt and Black Belt course .

© 2014 6sigmastudycom. All rights reserved 19

 Analyze*

Inputs Tools Outputs

Well-defined Failure Mode and Important causes of

Processes Effects Analysis defects
Baseline Process Data Analysis Performance gaps
Capabilities Hypothesis Testing Special and common
Process parameters causes of variation
affecting CTQ Costs and benefits of
Cost of Poor Quality proposed solutions
(COPQ) Points of Failure
Measurement
Systems

*The Inputs, Tools and Outputs are covered in more detail in our Six Sigma Green Belt and Black Belt course .

© 2014 6sigmastudycom. All rights reserved 20