Goals of Functional Configuration Change Control .................................

565
Change Control Tools. ...............................................................................566
Change Control Management Tools .................................................566
Electronic Signature Tools . ...............................................................567
SAP Enhancement Tools. ..................................................................567
Document Management Tools . ........................................................568
Issue Management—SAP Notes and the Knowledge Repository......568
SAP GoingLive Check Tool. ..............................................................568
Data Loading Tools .....................................................................................569
General Scripting and Testing Tools..................................................569
WinShuttle. .......................................................................................569
The Change Control Board.........................................................................571
The SAP Change Control Manager’s Role .........................................572
SAP Application Layer—Transport Strategies and More ...................573
The Process or Workflow of Implementing Change..................................574
Summary . ...................................................................................................576
Case Study: Meeting with the SAP CCM. ..................................................576
28 Functional, Integration, and Regression Testing 577
Introduction to CATT, eCATT, and LSMW.................................................578
Three Types of Business Process Testing.....................................................580
Timing Business Process Testing........................................................581
The Critical Nature of Functional Testing ........................................582
The Real Value in Integration Testing...............................................583
The Impact of Regression Testing .....................................................584
Functional Versus Stress Testing and Recovery Testing ....................585
Approaching Business Process Testing . .....................................................585
Third-Party Tools and Other Resources.............................................586
SAP eCATT Differentiators. ...............................................................587
Additional People Considerations. ...................................................588
Process Overview, Constraints, and Issues........................................589
Other Areas of Impact . .....................................................................590
Contents xxi
Executing Business Process Testing . ..........................................................590
Using the Test Workbench ................................................................591
Tracking Data During Test Execution ...............................................591
Post-Execution Tasks. ........................................................................592
Compressing the Testing Phase in the Real World ...........................592
Using Testing to Support SLAs in the Real World ............................593
The Weakest Link: Having Too Few Resources .................................593
Summary .....................................................................................................594
Case Study: Building an SAP Test Tool Portfolio........................................594
29 Advanced Concepts: Unlocking SAP with SOA and Web Services 595
What Is SOA? ..............................................................................................595
The Opportunities and Challenges of SOA ................................................597
Opportunities and Benefits of SOA...................................................597
Challenges for SOA Realization. .......................................................598
SOA Technology..........................................................................................599
Application Server and .NET CLR .....................................................600
Enterprise Service Bus. ......................................................................600
Service Registry and Repository . ......................................................600
Unlocking SAP Functionality......................................................................601
Application Connectivity Using BAPI and a Web Service................601
Process Integration Using SAP NetWeaver. ......................................601
SAP eSOA, ESR, and the ESC . ...........................................................603
Ensuring Success with an SOA Center of Excellence . ...............................604
SOA COE Prescription for Success.....................................................604
Details of the SOA COE Roadmap ....................................................605
Real-World SOA Case Study: HP.................................................................605
Final Thoughts on SOA for SAP..................................................................607
Summary . ...................................................................................................607
Case Study: Introducing SOA at HiTech, Inc. ............................................607
Part IV: Planning for Go-Live
30 Project Management Checkpoint 3: Project Team Retention 611
Setting the Foundation: Leadership and Behaviors . .................................611
Intellectual Stimulation.....................................................................612
Inspirational Motivation ...................................................................612
Individualized Consideration............................................................613
Understanding Support Staff Personalities. ...............................................613
Project Workers: Motivated to Achieve.............................................614
Steady-State Workers: Keeping Things Running...............................614
xxii SAP Implementation Unleashed
Keys for Retaining Employees . ..................................................................615
Understanding Team Motivation ......................................................616
Offering Comp