GUIDEBOOK NO: 03

COMMUNICATION

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TYPES OF COMMUNICATION
There are three basic types of communication Verbal, Written and Non-verbal, that play an
important part of our daily business lives and therefor critical that we do it correctly.

VERBAL COMMUNICATION

This type of communication covers all

verbal methods of communication
face-to-face conversations, telephone
calls to electronic verbal messages, in
which you listen to a person speaking
to understand their meaning.

WRITTEN COMMUNICATION,
Something you need to read or visualise to
understand its meaning and covers
everything from emails, letters, procedures,
books and guidance documents, posters and
signage.

NON-VERBAL COMMUNICATION

This is mainly to do with how we act and

behave as people often make decisions on
observing peoples, body language. Body
language covers many areas from how we
look to our general posture, it covers
things like personal hygiene, and what we
wear and how we behave.

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VERBAL COMMUNICATION
One of the main means of
communication we do on a daily
basis is verbal communication, yet
many people can find this difficult
especially when talking in English.

Below are highlighted a few of the

common myths about trying to
speak in English as a second
language.

MYTHS (FALSE BELIEVES)

The top three MYTHS people believe to be true, but are in fact false.

1. People will think you are stupid if you cannot speak English perfectly!

This is actually incorrect; people respect anyone who tries to speak a foreign
language, and are happy that you want to communicate with them.

2. What if I pronounce English

words incorrectly, will I offend
someone!

No, you will not offend anyone,

people understand that English is hard
to learn, they will normally just help
you in choosing the correct words to
use.

3. Some people speak English very fast, I cannot ask them to speak slowly or I will
offend them?

It is perfectly normal and okay to ask someone to speak slowly; people understand
that you are learning a new language. English speakers are always very happy to help
others and being asked to speak slowly is acceptable.

“So remember, people have great respect for those learning a new
language. You should be proud and have confidence that you are
actually doing something very special in learning a new language.”
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TIPS FOR IMPROVING YOUR SPOKEN ENGLISH

So, let us look at some of the ways we can improve our spoken English. If you follow these
tips, you will learn English faster and have more confidence.

1. SPEAK TO OTHER ENGLISH SPEAKERS.

One of the best ways to learn is to communicate with native English speakers. You will
soon start to understand more clearly and at the same time learn a little about their
cultures and customs.

2. WATCH AND LISTEN TO

ENGLISH TV / MOVIES / MUSIC

Now days it is very easy to find English

movies or even English news on
Vietnamese TV channels.

Try to watch at least one movie a week

and one TV show in English. You will be
surprised how much it will help you.

3. PRACTICE READING.

Try to practice reading English

words every day. There are many
free resources available online, such
as YouTube, or other internet
learning sites. Also, try Audio books
where you can read and listen at
the same time.

4. ENGLISH LANGUAGE CLUBS

Try to join local English language clubs near to where

you live, so you can practice with other people.

Coteccons have their own English Club events that you

can join in. If you participate with other people, learning
English will become easier and more fun.

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WRITTEN COMMUNICATION

Now let us look at the most common type of written communication we use on a daily bas,
Emails. The average person at work receives 10 to 50 emails each day, and they play an
important part of our work-based communication however, there are common rules that
we should all apply.

1. PRIORITISE EMAILS

Not all emails need answering

immediately, yet people feel they
have to respond straight away, or
they will get complaints or
negative feedback.

Remember Prioritise the important

emails first, the rest can wait until
you have finished work that is
more important.

2. EMAIL CONTENT

Keep your email sentences short, and to the point. The body of the email should be
direct, informative, and contain relevant information.

3. PROOF READ

Finally double-check any email before you

hit the “Send," button. Review the email
for spelling, grammar and punctuation
mistakes. Remember email messages you
send are part of your professional image.

IMPORTANT NOTE:
Depending on the contract emails can be considered contractual and form a legal
agreement between two parties. It is therefore important that you understand what you
can send to external parties, to avoid costly mistakes, especially when working on projects.
*Company approved Email and Letter templates are available within the company.

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EMAIL EXAMPLES
1. BADLY WRITTEN EMAIL

MISTAKES MADE
1. Issued to various people in the CC box.
2. Subject Matter Box is just complaint, not referenced correctly
3. Writing Name in block capitals, seen as shouting.
4. No clear content just complaining without details.
5. Highlighting text in yellow looks like a threat.
6. Implying someone is not experienced
The email would be considered aggressive, and unprofessional.

CORRECTLY WRITTEN EMAIL

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If you would like further information on Communication
Contact
Coteccons Training Academy.

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