Dear Mr Warren Price,

We are writing with reference to your email yesterday, informing us about items missing from
your last order.

We immediately checked our copy of the invoice and saw that the correct information was not
passed on to our dispatch department; unfortunately this problem was due to circumstances
beyond our control.

We are dispatching these goods immediately and will reach you within four days, please
confirm receipt of the order the next week.

I apologise for this regrettable inconvenience and promise that more attention will be given to
your future orders.

Yours sincerely,

Dilan Zambrano
Dear Mr Warren Price,

We are writing with reference to your email yesterday, informing us about that of the silencers
arrived damaged from your last order, any damage to the cases in the silencers externally?..
Please if so will to investigate with the department of quality and we ask apolagise for the
inconveniences.

We immediately checked our copy of the invoice and we will send the products of replacement
with our dispatch department; unfortunately this problem was due to circumstances beyond
our control.

We are dispatching these products immediately and will arrive the end of the week, please
confirm receipt of the order the next weekend.

I apologise again for this regrettable inconvenience and promise that more attention will be
given the control of quality and Will look into the matter.

Yours sincerely,

Dilan Zambrano