Republic of the Philippines

DEPARTMENT OF EDUCATION
REGIONAL OFFICE NO.VIII (EASTERN VISAYAS)
SCHOOLS DIVISION OF CATBALOGAN CITY
SILANGA NATIONAL HIGH SCHOOL
SILANGA CATBALOGAN CITY SAMAR

Title: Radio-Based Instruction in Oral Communication in Context

Topic: Strategies to Avoid Communication Breakdown (Module 3 – Topics 3, 4, 5)
Format: Radio-Based Instruction
Length: 35 minutes
Scriptwriter: Ruben R. De Asis
Radio Teacher: Ruben R. De Asis
Objectives:
 Use various strategies to avoid communication breakdown
 Identify strategies used by speakers to evaluate the effectiveness of an oral
communication strategy.
Time RBI Lesson
Allotmen Script Section INSTRUCTIONS AND DIALOGUES
t

1 minute Program BIZ: INSERT SOA PROGRAM ID

Opening/
Intro/ Program BIZ: MSC UP FOR 5 SECS AND FADE UNDER
ID
RADIO TEACHER: Good day my dear students in Grade 11.

Once again this is teacher Ruben from Silanga National

High School and I’ll be your radio teacher for this

lecture in Oral Communication in Context. I am glad to

have you back here listening with us today.

BIZ: MSC UP FOR 3 SECS AND UNDER

RADIO TEACHER: Before we start, please make sure you are

seated comfortably in a place conducive for learning

and where you can listen well to our broadcast. Have

you taken your meals or snacks already? (PAUSE) It

would be better if you have filled your stomach first, so

 that you’ll have the energy to endure tuning in to the

radio and understand our lesson well for this entire

learning episode.

1 minute PRESENTATION BIZ: MSC UP FOR 3 SECS AND UNDER

RADIO TEACHER: At this moment, I want you to get your

learning materials ready for our lecture especially your

module in Oral Communication in Context because it

will serve as your guide as we go through our lesson.

BIZ: MSC UP FOR 3 SECS AND UNDER

RADIO TEACHER: Our topic for today is the continuation of

our lesson on the Strategies to Avoid Communication

Breakdown which we discussed last week. (PAUSE) for

today’s episode, you are expected to attain the

following

objectives:

(1) Use various strategies to avoid communication

breakdown; and

(2) Identify strategies used by speakers to evaluate the

effectiveness of an oral communication strategy.

3 minutes REVIEW BIZ: MSC UP FOR 3 SECS AND UNDER

RADIO TEACHER: Before we proceed with our topic for

today,

let us first review our previous lesson.

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BIZ: MSC UP FOR 5 SECS AND FADE UNDER

RADIO TEACHER: What did we talk about last session? Very

Good! That was all about Communication Breakdown

and the Barriers to Communication.

So, what is Communication breakdown according to

Emily Rodgers?

According to Emily Rodgers, Communication

Breakdown “is a failure to exchange information,

resulting in a lack of communication.”

What else did you learn?

You also learned about Rogers’s advice that, a

successful class requires communication that is “well-

oiled machine to individual parts that simply cannot

function without each other” between you and the

one you are communicating with or among members

of a group.

Additionally, we also mentioned the key

communication barriers that cause communication

breakdowns: they are lost in translation; the attention

span of a gnat (teacher repeating instruction, student

listening attentively; too much information; and

under pressure on high-stress jobs.

Moreover, we also identified the following as

communication barriers: language, psychological,

physiological, physical, attitudinal, using

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 generalizations and stereotypes, jumping to an

immediate conclusion, dysfunctional feedbacks, and

lacking the confidence.

BIZ: MSC OUT

3 minutes INFOMERCIAL BIZ: INSERT PLUG (CUE IN: XXXXXX THEN CUE OUT:

XXXXXX)

BIZ: MSC UP FOR 5 SECS AND FADE UNDER

RADIO TEACHER: And now, we are going to continue with

Module 3 and our focus for today will be on Topics 3, 4 and 5.

Are you ready? (PAUSE) Meanwhile, if you need to

take a short break to go to your comfort rooms you can

do it now for we will be starting in a short while.

BIZ: PLAY AUDIO

Audio Title: How to protect yourself against COVID-

19

(https://www.youtube.com/watch?v=1APwq1df6Mw)

2 minutes MOTIVATION BIZ: MSC UP FOR 5 SECS AND UNDER

(Motive
Questions) RADIO TEACHER: As I said, this will be the continuation of

our topic on last week’s episode about Strategies to

Avoid Communication Breakdown. Please get your

learning materials specifically your learning modules,

notebooks and papers as well as your ball pens. We

will start now.

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 BIZ: MSC UP FOR 5 SECS AND FADE UNDER

RADIO TEACHER: Have you experienced communication

breakdown? How did it affect you? What are its effects?

How do we resolve communication breakdown? Can you

name some ways? What are the features of effective

communication?
15 LESSON PROPER RADIO TEACHER: The following are the effects of
minutes
communication breakdown.

1. Loss of morale

When you experience communication

breakdown, there is a tendency that your sense of

purpose, and enthusiasm towards the task, may also

be affected.

2. Demotivation

Communication breakdown results to weakening

or even loss of one’s motivation to do what you are

supposed to do.

3. Embarrassment

A person who has experienced communication

breakdown with his team or is the cause of the

communication barrier will eventually feel guilty and

incompetent over that failure and will feel haunted by

that embarrassment.

4. Anger

Communication breakdown is so annoying that

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 anyone involved can get into serious trouble.

5. Tension among the team

Everybody in the team gets affected when

communication breakdown strikes. Chances are

people will be pointing fingers to one another. The

question here is who’s to be blamed? No one.

Everyone in the team is responsible and is equally

important in solving the problem.

6. Stress caused to individuals

Communication breakdown does not only affect

the one who caused it but equally, it affects the person

who received the message but failed to understand.

7. Loss of clients, business and sales (or

friends/relationships)

Communication breakdown is really harmful. It

will not only break relationships, it can even do worse.

It means losing people who trust you and whom you

trust. Now, you don’t want that to happen, do you?

8. Disorganization

Nothing goes right when a communication

breakdown occurs. Things, situations, relationships

just fall apart and for all you know, you are facing

broken pieces. Don’t wait for that to happen. Do

something before things got shattered because of

careless communication.

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9. Gossip

When communication goes out of control,

rumors begin to spread like a virus. Wrong

information breaks out and spread faster than the truth

that’s why treat communication with proper care.

Communicate properly and honestly.

Emily Rodgers identified Five Ways to Resolve a

Communication Breakdown

These are simple things to do to ensure

communication is never a problem.

1. Observe

Take the time to observe how each member of

your team works, talk to them in regular one-to-ones,

and discuss how best they like to receive information,

relating to their job role, and then how they feel they

can best use this information for others.

2. Options

Whether giving your team another computer-

based tool, introducing more huddles and meetings,

encouraging them to pick up the phone more, or

urging them to physically walk round to a person’s

desk, giving them communicative options will help

them feel less trapped in the restrictive vices of the

email world.

3. Sharing is caring

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 Updates, updates, updates! Site-wide updates are

vital for keeping everyone in the know. This is within

reason. Don’t rely on email for this. Meeting and

discussion with the team are important.. Your team

members deserve transparency.

4. Practice makes perfect

Providing consistent training sessions on how

and why we communicate, the best way to write an

email, communicating with everyone or with the

whole class or team and how to give feedback in the

most effective way will lift communication

breakdowns the more you do them. Training are also a

great way to bring groups/ class together who may

not already be in direct contact with each other,

building morale through one shared goal.

5. One team, one dream

If you resolve a communication breakdown and

teach your team the value of communication, the

benefits abound. Good communication builds a strong

team that people want to engage in, it streamlines

work processes, it equips individuals with the tools to

take on anything that’s thrown at them and ultimately

makes whatever you are doing, a success.

Those mentioned above are generally found in

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 the following strategies in communication on how to

overcome barriers:

1. Active Listening

Active listening is a skill that can be acquired and

improved with practice. However, this skill can be

difficult to achieve and will, therefore, take time and

delay. 'Active listening' means actively listening or

fully focusing on what is being said rather than just

'hearing' the message of the speaker.

Active listening involves listening with all senses.

There are both verbal and non-verbal indicators that

convey active listening. Non-verbal signs include

smiling (if appropriate), making eye contact, nodding

at appropriate times, and avoiding interruptions.

These non-verbal cues relay the message that you are

interested in what the speaker has to say, and that

your attention is fully invested. Giving verbal signs of

active listening can also be meaningful. Paraphrasing

involves looking for slightly different terms to repeat

the main idea of the speaker and is also a great way to

show active listening.

2. Use Common Language

It is important to consider the audience that you

are speaking to and use language that can be easily

understood. Avoid using unfamiliar terminology or

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 jargon when speaking to clients and their families. An

important tool to use when speaking is to stop

occasionally and ask questions to ensure that your

message is being understood as intended.

3. Give Constructive Response

While the response that you give the

speaker/sender may occasionally be negative, it is

important that it be constructive in nature. The goal of

the feedback should be to further the abilities of the

speaker. This will bond the interpersonal relationship,

and enhance future communications.

4. Focus on the issue, not the speaker

Try not to take all personally, and similarly,

express your own wants and opinions in terms of the

job at hand. Solve problems rather than attempt to

manipulate others.

5. Be genuine rather than control.

Be yourself, openly, and honestly. Be honest with

yourself, and center on working well with the persons

around you, and acting with integrity.

6. Empathize rather than remain alone.

Although professional relationships entail some

borders when it comes to interaction with colleagues, it

is important to show sensitivity and to really care

about the people you work with. If you don't care

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 about them, it will be difficult for them to care about

you when it comes to being together.

7. Be patient towards others.

Allow for other points of view, and be liberated

to other ways of doing things. Diversity affects

creativity and innovation.

8. You have to promote yourself and your own

experiences.

Be strong about your own rights and needs.

Undervaluing yourself motivates others to undervalue

you, too.

When can we say that our communication is effective?

What are the features of an effective communication?

According to Brooms et. al. 2012, there are seven

C’s to Effective Communication. They are the

following:

1. Completeness

It is very important that that receiver gets to hear

everything so that proper responses, reactions,

evaluation or feedback could be done. That is what

complete communication is.

2. Conciseness

To be concise basically means, getting straight to

the point. There should be no beating around the bush.

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 Thus, irrelevant or redundant information should be

eliminated within the communication process.

3. Consideration

There is a need for the speaker to consider the

receiver’s mood, status, background, preferences,

needs and the like to build rapport him/her. Once

rapport is established, effective communication is

possible.

4. Concreteness

When information sent by the sender to the

receiver is supported by facts, figures, or real-life

examples and situations, effective communication

takes place.

5. Courtesy

Respecting the culture and beliefs of the receiver

creates a positive impact in the communication

process.

6. Clearness

The use of simple, specific word in expressing

ideas ensures clarity in communication. This signifies

when the speaker focuses on a single objective to avoid

confusing the audience.

7. Correctness

Credibility and effectiveness of the message can

be achieved by eliminating grammatical errors in the

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 communication process. This implies that correctness

in grammar creates a positive impact on the audience.

2 minutes SUMMARY OF BIZ: MSC UP FOR 5 SECS AND UNDER

THE DAY’S
LECTURE RADIO TEACHER: Okay. So, let’s sum up! Today you learned

that the effects of communication breakdown are: loss

of morale; demotivation; embarrassment; anger;

tension among the team; stress caused to

individuals; ;loss of clients, business and sales (or

friends / relationships); disorganization; gossip; and

higher employee turnover/lack of retention (for

business).

You also learned that there are 5 simple ways to

resolve communication breakdown: observe, take

options, sharing, practice, and team work.

There are strategies in overcoming barriers in

communication and these are: active Listening; use of

common language; giving constructive response;

focusing on the issue, not the speaker; being genuine

rather than controlling; empathizing rather than

remaining alone; being patient towards other; and

promoting yourself and your own experiences.

Lastly, effective communication has the

following 7Cs features: completeness, conciseness,

consideration, concreteness, concreteness, clearness,

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 and correctness in grammar.
5 minutes ASSESSMENT BIZ: MSC UP FOR 5 SECS AND UNDER
(QUIZ)
RADIO TEACHER: I hope you understood our lesson well.

Are

you ready for a short quiz?

Now, get your paper and ball pens and get ready

for the quiz.

I have prepared five questions for this quiz. I am

going to read each question as well as the options and

you are going to choose the letter of the correct

answer and write it in your paper. Please put down

your notes and listen attentively. Are you ready?

Okay, Here we go.

1. It is a skill that can be acquired and improved by fully

focusing on what is being said rather than just 'hearing'

the message of the speaker.

a) Active Listening c) constructive response

b) Patience towards others d) use common language

2. To resolve communication breakdown, you should

avoid using unfamiliar terminology or jargon when

speaking to clients and their families. It means:

a) Active Listening c) constructive response

b) Patience towards others d) use common language

3. To enhance interpersonal future communications,

feedback given by the receiver should ensure

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 furthering the abilities of the speaker. It encourages the

use of:

a) Active Listening c) constructive response

b) Patience towards others d) use common language

4. To avoid communication breakdown, communicators

should allow the points of view of others. This

suggests that communicators should:

a) Be genuine rather than control

c) be actively listening

b) Focus on the issue , not the speaker

d) be patient towards others

5. This is one of the 7Cs of Effective Communication

which refers to eliminating irrelevant information

within the communication process to achieve smooth

flow of communication.

a) Concreteness c) Clearness

b) Conciseness d) Courtesy
3 minutes Announcements RADIO TEACHER: I hope you got all the correct answers. If
Reminders
Program Closing you still have questions regarding our lesson today
Extro
you may reach your adviser or the subject teacher

who gave you your module in this subject. Further,

you can answer Activity 7 on your module. This will

test your ability to identify barriers to communication

present in an environment and provide a solution.

You can also read about your next topic which is on

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 module 4, The Sample Oral Communication

Activities.

That’s all for this episode. Please stay tuned for

your next lessons for today.

Till next week for another episode in Oral

Communication in Context.

Once again, this has been your radio teacher for

today, Sir Ruben, saying…

We heal as one, we learn as one through

bayanihands.

BIZ: MSC UP THEN OUT

-End-

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