January 2015

We hope that you have found

this guide useful.

If you need any more

help please call:

Dubai Metro
Customer Service
800 90 90

or go online:
General Information handy guide
www.rta.ae
Journey Planner
wojhati.rta.ae
JOURNEY PLANNING 02 Welcome.
FARES INFORMATION 10 This is your handy guide to using the Dubai Metro.
We will show you how easy it is to plan your
journey, buy a ticket and ride the Metro.
YOUR METRO RIDE 20
We hope you enjoy the tour.

01
 The following information makes your
journey easier to plan: finding your nearest
station and the station from which you can
reach your destination. You’ll also find out
about zones, bus and taxi connections as
well as parking facilities.

Step 1 Find the nearest station to the 04

start and end of your journey

Step 2 Find a convenient way to get 06

to the station

Step 3 Choose the right travel time 09

for you
Journey
Planning
Scan here to download
the Wojhati App

02 03
 Journey Planning Journey Planning

Step 1 Find the nearest station to the

start and end of your journey

‫ﺧﺮﻳﻄﺔ ﺗﻮﺿﻴﺤﻴﺔ ﻟﺘﺮام دﺑﻲ‬

Dubai Tram detailed map ‫اﻟﺼﻔﻮح‬
Al Sufouh

‫داﻣﺎك اﻟﻌﻘﺎرﻳﺔ‬ ‫ﻗﺮﻳﺔ اﻟﻤﻌﺮﻓﺔ‬

DAMAC PROPERTIES Knowledge Village
‫ﺗﺮام دﺑﻲ‬
Dubai Tram

‫ﻣﺪﻳﻨﺔ دﺑﻲ ﻟﻺﻋﻼم‬

Media City

03 37

‫ﻣﺮﺳﻰ دﺑﻲ‬
1 ‫أﺑﺮاج ﺷﺎﻃـﺊ ﺟﻤﻴﺮا‬
Dubai Marina
Jumeirah Beach Residence 1
‫داﻣﺎك اﻟﻌﻘﺎرﻳﺔ‬
2 ‫أﺑﺮاج ﺷﺎﻃـﺊ ﺟﻤﻴﺮا‬ DAMAC PROPERTIES
Jumeirah Beach Residence 2

‫أﺑﺮاج ﺑﺤﻴﺮات ﺟﻤﻴﺮا‬

Jumeirah Lakes Towers

04 05
 Journey Planning Journey Planning

Step 2 Find a convenient way to get Taxi Companies

to the station Dubai Taxi 208 08 08
(Including Special Services)

Metro Taxis 208 08 08

Dubai Bus Arrival Times National Taxis 208 08 08

To receive bus arrival

timings, send bus Arabia Taxis 208 08 08
stop ID to 5223
Cars Taxis 208 08 08
example:
D 537002 SEND
Space Ladies Taxis 208 08 08

Park & Ride

Al Ras
Al Ghubaiba Palm Deira

DAMAC Baniyas Square

Nakheel Harbour PROPERTIES Dubai Mall of the Burj Khalifa/ Emirates Al Fahidi Dubai Airport
Energy & Tower Internet City Emirates Noor Bank Dubai Mall Towers Al Jafiliya BurJuman Salah Al Din Abu Hail Stadium Free Zone Etisalat

Jebel Ali Danube Ibn Jumeirah Nakheel Sharaf DG FGB Business Financial World Trade ADCB Union Abu Baker Al Qiyadah Al Nahda Al Qusais
Battuta Lakes Towers Bay Centre Centre Oud Metha Al Siddique
Dubai Healthcare City
Al Jadaf Airport
Al Rigga GIGICO Terminal 3 Rashidiya
Creek

Deira City Airport Emirates

Centre Terminal 1

There are three large parking facilities: Nice to know

Parking is free
Rashidiya (2700 spaces) on the Red Line for public transport users at
Nakheel Harbour & Tower (3000 spaces) on the Red Line the Park & Ride. See next page
for details.
Etisalat around (2300 spaces) on the Green Line

06 07
 Journey Planning
FREE parking daily for public
transport users at Rashidiya
Metro Station car park
Opening Hours: 24 hours, 7 days a week
• Use your nol Card or get your nol Red Ticket at the entry
gate of this car park
• Please use the same nol Card or Ticket that you get at the
entry gate of the car park for travel on public transport to
benefit from the grace period and free parking
• Please exit the car park within 60 minutes of the last use
of your nol Card on public transport or car parking fees
will be applicable
• There is no charge for entering and exiting the car
park within 10 minutes
Parking fees for non-public transport users:
AED 10 per hour, with a maximum fee of AED 50* per day.
*Plus AED 2 for ticket.
Parking fees for nol Card users:
Proceed straight to the car park exit gate,
as it is not necessary to validate your
nol Card at the Parking Payment machine.
Parking fees for nol Red Ticket users:
Please pay for your Ticket at the Parking Payment
Machine before exiting the car park.
08
Journey Planning
Rashidiya Metro Station car park
Things to know
Fines
AED 100 per day and up to AED 1000 –
Parking in areas designated for public transport users for a period
exceeding the permitted period
AED 150 –
Loss of parking ticket
Please note
• No valet or reservation parking offered
• Must comply with traffic laws and regulations
• No motorcycles and taxis are permitted
• RTA will not be responsible for any loss or damage
• After 48 hours all vehicles are liable to be impounded by the RTA
Step 3 Choose the right travel time for you
Station opening hours
Saturday to Wednesday 05:30 to 00:00
Thursdays 05:30 to 01:00 (Fri)
Fridays 13:00 to 01:00 (Sat)
Please note:
The times of the last trains do not depend on the station opening hours.
Opening and closing hours may vary during special events and occasions.
09
 Everything you need to know about ticket
fares between zones and nol Cards –
choose the one that is right for you,
and where to buy them.

Step 1 What is a nol Card or nol 12

Red Ticket?

Step 2 Choose the nol Card or Ticket 14

that suits you best

Step 3 How much should you pay? 16

Step 4 Where to buy and top-up 18

your nol Card or Ticket
Fares
Information

10 11
 Fares Information Fares Information

Step 1 What is a nol Card or nol

Red Ticket?

To travel on the Metro you need to buy

a nol Card or a nol Red Ticket

There are 4 options available, find out which one will

suit you best on the next page.
It is easy to buy or top-up a nol Card, or add trips
to your nol Red Ticket. Just go to a Ticket Vending
Machine, Metro Ticket Office or RTA authorised sales Did you know?
agent. Each time you travel, tap your card at the card With your nol Card you can use all
reader on the fare gates and it will automatically modes of transport and even pay
deduct the correct fare. It is easy! for parking or Dubai Taxi.

12 13
 Fares Information Fares Information

Step 2 Choose the nol Card or Ticket nol Red Ticket

that suits you best For tourists and visitors
• Paper ticket at cost of AED 2 with at least 1 trip to be loaded and is valid
for 90 days.
nol Silver Card • Can be top-up to a maximum of 10 trips or 5 daily passes.
For frequent travellers • The same ticket can be used for Metro, Tram and Buses – there’s no need
to get another new ticket.
• Holds up to AED 1000 worth of credit and is valid for 5 years. • Daily pass allows an unlimitted number of trips for all zones and tiers
• Has an e-purse, which deducts the correct fare automatically. during a single day.
• Ideal for occasional or casual users of public transport.
• Can be used immediately and top-up at any ticket vending machine,
metro ticket office or online (for registered card). • Does not have an e-purse account and must be pre-paid with the correct
tiers, based on the zones to be travelled.
Easy to
top-up top-up
Price AED 25 Credit AED 19 Example price AED 6.00 Credit AED 4.00*

*Cost of a Tier 1 trip

If the nol Red Ticket is initially purshased for a Single Trip within a particular Tier, then
this ticket can be recharged for Trips only within that same Tier (up to 10 times).

nol Gold Card nol Blue Card (gold or regular)

For those who want first class travel A secure personal Card for frequent travellers
• Holds up to AED 1,000 worth of credit and is valid for 5 years. • Enjoy the facility to register online and will be delivered within
• Has an e-purse, which deducts the correct fare automatically. 10 working days.
• Can be used immediately and top-up at any ticket vending machine, • Holds up to AED 5000 worth of credit and is valid for 5 years.
metro ticket office or online (for registered card). • Personalised Card with the user’s photo.
• Allows the privilege of using Gold Class cabin on the Metro and Tram. • Has an e-purse, which deducts the correct fare automatically.
• When used on modes of transport with no Gold Class cabin, you will • nol Blue (gold) Card allows the privilege of using Gold Class cabin on
be charged the regular fare. the Metro and Tram.
• Secure online services for top-up credit, viewing full transaction history
and report a lost or stolen card.
Easy to
top-up top-up
Price AED 25 Credit AED 19 • Receive SMS notifications related to confirmation of services and/or
required instructions.**
• More features such as loyalty points program, auto top up facility.**

Easy to
Regular Price AED 70 Credit AED 20
top-up top-up
Gold Price AED 80 Credit AED 20
**These services will soon be available

14 15
 Fares Information Fares Information

Step 3 How much should you pay? Tier 1 T ravel within 1 zone or less than 3 km, crossing
two zones.
When using Nol cards, your journey will fall into one of the
following tiers, based on the start and finish points: Tier 2 Starts in one zone and ends in a neighboring zone.
Tier 3 Crosses three or more zones.
All costs shown are in U.A.E dirham (AED)

Silver Trip cost (AED) Regular Class 3 5 7.5

Price : AED 25 Single trip maximum transfers 3 3 3
Credit : AED 19

Gold Trip cost (AED) Gold Class 6 10 15

Price : AED 25 Single trip maximum transfers 3 3 3
Credit : AED 19

Trip cost (AED) Regular Class 3 5 7.5 Nice to know

1.5 2.5 3.75 Children under 5
Trip cost (Senior Resident/Student/Social Affairs)
years or shorter
Single trip maximum transfers 3 3 3 than 90cm travel
7 day pass (Adult) 50 80 110 FREE on the Metro.
7 day pass (Senior Resident/Student/Social Affairs) 25 40 55
Blue
Price : AED 70 30 day pass (Adult) 140 230 350
Credit : AED 20 30 day pass (Senior Resident/Student/Social Affairs) 70 115 175
90 day pass (Adult) 330 550 830
90 day pass (Senior Resident/Student/Social Affairs) 165 275 415
365 day pass (Adult) 1060 1770 2670
365 day pass (Senior Resident/Student/Social Affairs) 530 885 1335 Nice to know
Register the Anonymous
Trip cost (AED) Gold Class 6 10 15 Silver/Gold Card to
protect the E-purse
Single trip maximum transfers 3 3 3 balance. The product
Personalized 100 160 220
Gold 7 day pass (Adult) 30-Day, 90-Day & 365-
Price : AED 80 30 day pass (Adult) 280 460 700 Day Pass can be brought
Credit : AED 20 on Registered Silver/
90 day pass (Adult) 660 1100 1660
Gold Card. Registration
365 day pass (Adult) 2120 3540 5340 process is required at
Metro ticket office or
online at www.nol.ae.
Cost of issuing the ticket 2.00
Registration fee is AED 30.
Trip cost (AED) Regular Class 4 6 8.5
Trip cost (AED) Gold Class 8 12 17
Red
Single trip maximum transfers 3 3 3
Daily Pass Ticket (AED) Regular Class 20
Daily Pass Ticket (AED) Gold Class 40
Maximum journey duration - 180 minutes. Time allowed between transfers - 30 minutes. Minimum balance: AED 7.5

16 17
 Fares Information Fares Information

Step 4 Where to buy and top-up Ticket Vending Machines

your nol Card or Ticket
Located in 64 Bus Stops throughout Dubai.
Located in all Metro and Tram stations.

Ticket Offices Please note: Tram users can purchase nol Gold and Silver
Cards at selected Tram Ticket Vending Machines.
Bus users can purchase nol Silver Cards at Bus Ticket
Located in all Metro stations. Vending Machines.

Buy Buy

top-up
top-up

Red Ticket can be bought and topped up only at Metro,Tram and Bus Ticket
Vending Machines

RTA Customer Service Centres Online & RTA Public Transport App
& Authorised Sales Agents
www.nol.ae Credit/Debit Cards or e-Dirham

Buy Buy

top-up top-up

Need more information? nol Silver and nol Gold Card can top-up online after registration.

www.nol.ae
Scan here to download the
Public Transport App

18 19
 Here is all the information you need to
know while you are on-board the Metro.
The individual carriages; Wi-Fi access;
safety; accessibility for the disabled
passengers; luggage as well as useful
rules and etiquette so to enjoy the ride
even more.

Info 1 Special Carriages 22

Info 2 Wi-Fi 23

Info 3 Safety 24

Info 4 Accessibility for the disabled 24

Your passengers

Metro Ride Info 5 Luggage 25

Info 6 Know the rules when 26

travelling on the Metro

Info 7 Etiquette 29

Info 8 Courtesy Policy in Dubai Metro 30

20 21
 Your Metro Ride Your Metro Ride

Info 1 Special Carriages Info 2 Wi-Fi

Women & Children •C omplete mobile phone coverage

across the entire network.
Only women and children are allowed to get • Wi-Fi access throughout the network.
into the Women and Children carriages.
Additional Women and Children cabin now
available at all hours of service. Connecting to du Wi-Fi
on the Metro is easy:
Gold Class
01
Make sure you have a Wi-Fi
enabled device.
Private cabins for Gold Class
ticket holders only, that have:
02
Search for wireless networks in range
• Wide leather seats
and select du Wi-Fi network.
• Panoramic views
03
Open your internet browser, choose
the Wi-Fi access package that best
Remember
suits your needs and get connected.
Gold Class is at the front of the train if you are travelling towards
Jebel Ali and at the back if you are going towards Rashidiya.
AED 10 per hour (less if you buy a scratch card
from Enoc Service Stations and Zoom Markets)

Train Layout
< To Jebel Ali To Rashidiya >
< To Creek To Etisalat >

Gold Class Women & Women & Standard Standard Standard Standard
Children Children

*Additional Women and Children cabin now available at all hours of service.

22 23
 Your Metro Ride Your Metro Ride

Info 3 Safety Info 5 Luggage

How does the Metro ensure What is the Metro’s

your safety?
• Dedicated Metro Police force.
• Over 3000 CCTVs in trains and stations to monitor
any security infringements on the trains.
• Integrated radio system between the Metro and
emergency services.
• Emergency Call Box (ECB) in each train and station.
luggage policy?
• You can carry up to two suitcases.
• A large one and a small one, they should not exceed
81cm x 58cm x 30cm and 55cm x 38cm x 20cm
respectively.
• They must be stowed in the dedicated luggage area,
which can be found in each cabin.

Info 4 Accessibility for the disabled

passengers

How is the Metro

passenger friendly?
• Contrasting tactile guidance path for the visually
impaired.
• Ticket counters within easy reach for wheelchair
users.
• Dedicated toilets for the disabled.
• Lift access to all metro station levels.
• Dedicated spaces for wheelchair users on all trains.
• Clear wayfinding signage.
• Information displayed on screens throughout trains
and stations.
• Platform alerts such as audible beeps when doors
open and close and corresponding flashing light
signals.

24 25
 Your Metro Ride
Info 6 Know the rules when travelling
on the Metro
AED 100
Causing a disturbance or inconvenience in any way to
users of public transport and public transport facilities
and services.
Misusing lifts or escalators.
Boarding the public transport facilities and services by
climbing or jumping.
Entry into restricted areas inside public transport and
public transport facilities and services in violation of
posted warning signs and boards.
Opening the doors or attempting to access or leave public
transport while it is moving between stations and stops.
Accessing or sitting in areas designated for specific
categories.
Bringing animals into public transport and public transport
facilities and services, except guide dogs for the blinds.
Carrying or using materials or equipment that may cause
inconvenience to users of public transport and public
transport facilities and services or endanger their safety.
Standing or sitting in non-passenger areas inside public
transport and public transport facilities and services.
Putting feet on seats.
Eating and drinking in areas where eating and drinking are
not allowed.
Parking vehicles in areas designated for metro users for a
period exceeding the permitted period.
(100 per day and up to AED 1,000)
The following fines have been put in place to ensure you
have a great experience on the Metro.
26
Your Metro Ride
AED 200
 sing public transport and public transport facilities
U
and services, or entry into/exit from areas where fare is
applicable, without payment of the applicable fare.
 Failure to present the nol Card upon request.
Using a card designated for others.
Using an expired card.
Using an invalid card.
Selling nol Cards without prior permission from
the authority.
Spitting, littering, or performing any act that would
compromise the cleanness of public transport and
public transport facilities and services.
Smoking inside public transport and public transport
facilities and services.
Selling or promoting, in any way, goods and
commodities inside public transport and public
transport facilities and services.
Failure to comply with the instructions of the
inspectors or authorised personnel of the authority or
obstructing the performance of their duties.
Using public transport and public transport facilities
and services. contrary to the authority’s instructions
posted on signboards.
C ausing any distraction or visual obstruction to the
driver of public transport while he is driving.
Be aware
The fine can be paid at any station.
27
 Your Metro Ride Your Metro Ride

Info 7 Etiquette
AED 300
 leeping in passenger shelters or any place where
S Don’t:
sleeping is prohibited.
Put your feet on the seat
Do not run on platform or on escalators and travellators
AED 500 Eat, drink or chew gum on board
Litter
Using a counterfeit card.
C arrying alcoholic beverages inside public transport Push
and public transport facilities and services. Sit in the Gold Class without a valid nol Gold Card

Do:
AED 1000
Respect personal space
 arrying hazardous items, including weapons, sharp
C
Move down along the platform
tools, or inflammable materials, inside public transport
and public transport facilities and services. Move down into the cabins
Give way to other people
G
 ive priority to elderly, pregnant women and disabled
AED 2000 in the trains and lifts
Q
 ueue on the sides of the platform doors and allow
 amaging, vandalising, or destroying equipment or
D
passengers to get off the train before you get on
seats on public transport and public transport facilities Enter the right cabin designated for you
and services.
Using any security or safety device or tool, including
emergency exits where it is not necessary. Please follow the Metro etiquette guidelines
so everyone can enjoy their time on the Metro.

Be aware
Misuse of the emergency buttons
could lead to a fine of AED 2000

28 29
 Your Metro Ride Your Metro Ride

Info 8 Courtesy Policy in Dubai Metro

No smoking Wear respectful No feet on seats Stand to the right on

clothing escalators

No eating / drinking No public displays No running on No pets allowed

in Metro of affection escalators / travelators

No chewing gum Don’t block doors Priority seating seats Caution on escalators
in Metro & travelators

No littering Don’t crowd doors Priority in lifts

30 31
 You now know all you
need to enjoy travelling
on the Dubai Metro.

Have a good trip!

32 33