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Notes and highlights for

TQM- By EasyEngineering.net.pdf
Unit-1 All topics except( quality statements, cost of quality, customer focus and
orientation). Refer: Pearson book for quality statements and cost of quality and
Bagad for customer focus Unit 3: left: sigma and new seven management tools.

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Shewart : developed pdsa cycle authored economic control of quality of manufactured product

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TQM definitions ISO: management approach / log-term success ISI (Indian statistical institute):
integrated organisational approach / continuous improvement in all product and services / proper
problem solving methodology Total Quality Forum of USA : people focused management
system / continual increase in customer satisfaction / integral part of high level strategy / top to
bottom / backward- forward / customer chain - supply chain

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Quality Statement and Cost of Quality refer pearson

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Customer focus : bagad book Customer orientation : no book

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Benefits of PDCA/PDSA : 8 points mostly end in development

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Left : New Seven Management Tools

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