Process of making service blueprint

1. First we divide the processes into well-defined sub processes

2. Define the customers for whom we are making the services
3. Then we listed down all the customer actions in the service system.
4. Then the respective customer actions are mapped with what customers will see i.e. physical
evidence
5. We listed down the actions of employees which are going to interact with the customers i.e.
onstage employees.
6. We listed down the actions of employees which customers cannot see i.e. offstage employees
7. We divide the employees according to on and offstage employees
8. We draw the flow with support services acts as a facilitator.