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  • KPI From Business Objectives

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    SAURABH SINGH
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    This document describes a key performance indicator (KPI) for shipping time. The objective is to improve customer satisfaction by reducing shipping time. The KPI measures supply chain performance by calculating the number of orders shipped by the requested date divided by the total number of orders. It is updated weekly by the transportation manager and transport executive to track performance and spot potential issues in fulfilling orders of Product X.

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    Original Title

    KPI from Business Objectives (2)

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    This document describes a key performance indicator (KPI) for shipping time. The objective is to improve customer satisfaction by reducing shipping time. The KPI measures supply chain performance by calculating the number of orders shipped by the requested date divided by the total number of orders. It is updated weekly by the transportation manager and transport executive to track performance and spot potential issues in fulfilling orders of Product X.

    Copyright:

    © All Rights Reserved
    Download as DOCX, PDF, TXT or read online from Scribd
    Flag for inappropriate content
    8 views3 pages

    KPI From Business Objectives

    Uploaded by

    SAURABH SINGH
    This document describes a key performance indicator (KPI) for shipping time. The objective is to improve customer satisfaction by reducing shipping time. The KPI measures supply chain performance by calculating the number of orders shipped by the requested date divided by the total number of orders. It is updated weekly by the transportation manager and transport executive to track performance and spot potential issues in fulfilling orders of Product X.

    Copyright:

    © All Rights Reserved
    Download as DOCX, PDF, TXT or read online from Scribd
    Flag for inappropriate content
    of 3

    KPI Description

    1. Lag or Lead (out of 3, at least 1 should be a Lead Measurr)


    2. Assess the KPI on the basis of ‘Application’, ‘Worth’ and ‘Ease of Identifying’

    Objective and Result

    Objective Business Objective [ Improve Customer Satisfaction ]

    Result

    Goal [ Reduce Shipping time ]


    Key Performance Indicator (Measure)

    Label: Shipping Time

    This measures supply chain performance. This can spot potential issues in order
    Description:
    fulfilment process.

    Owner: Transportation Manager

    Updater: Transport Executive

    Frequency: Weekly

    Scope: Covers customers of Product X

    Order that have been shipped on or before requested ship date/Total number of
    Calculation
    orders
    KPI Description

    Metrics Order that have been shipped on or before requested ship date
    used for
    calculation Total number of orders

    Objective and Result

    Objective Business Objective [ Improve Customer Satisfaction ]

    Result

    Goal [ Reduce Shipping time ]


    Key Performance Indicator (Measure)

    Label: Shipping Time

    This measures supply chain performance. This can spot potential issues in order
    Description:
    fulfilment process.

    Owner: Transportation Manager

    Updater: Transport Executive

    Frequency: Weekly

    Scope: Covers customers of Product X


    KPI Description

    Order that have been shipped on or before requested ship date/Total number of
    Calculation
    orders

    Metrics Order that have been shipped on or before requested ship date
    used for
    calculation Total number of orders

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