Task “Conversation on Phone”

Monday, August 3, 2020

Name : Anisa Kartika Sari

NIM : P07120119038
Class : D3 of Nursing

3.6 True (T) or False (F)

1. Mrs. Dixon daughter is calling ward 16. False
2. The caller wants information about Mrs. Dixon’s ultrasound. False
3. The nurse can’t give the caller any details about Mrs. Dixon’s treatment. True
4. The nurse can give the caller information about visiting hours. True
5. The nurse will tell Mrs. Dixon about the phone call. True

3.6 Complete the following extracts from conversation

1. I’m sorry, I can’t give you any information about Mrs. Dixon’s treatment.
2. I’m afraid I’m not allowed to talk about her treatment. It’s
3. because of patient confidentiality.
4. I’m sure she’ll be happy to see you.
5. I’ll let Mrs. Dixon know you called.

3.7 Answer following question

1. The caller want to speak to Mrs. George (Frida)
2. Elsa Fulton, sister of Mrs. George is the caller
3. Ruth put Elsa’s call trough Mrs. George

3.7 Complete following extracts from conversation

1. M Wing East, Ruth speaking.
2. Could you please put me through to Mrs. George?
3. I’ll just check what her extension is.
4. Can you please hold for a minute?