Patient

Support Areas
Hospital Dentistry I
Nathalya Bmay A. Subido, DMD
Learning Outcomes
Describe the responsibility of
each patient support areas and
their vital role in patient care
beyond the medical approach
Hospital Support Area
➢ Medical Support
➢ Patient Support
➢ Administrative
Patient Support Areas:
1. Admission
2. Food Service and Nutrition
3. Hospital Safety and Security
4. Social Services
5. Chaplaincy
6. Patient Representative
7. Community Relation
I. Admission
 reception and hospital registration
services
 coordinates patients’ (1)arrival,
(2)registration and (3)preliminary
laboratory examination
 responsible in counseling patient’s
payment obligations
I. Admission: Function
1.Reservation and Scheduling
2.Pre-admission
3.In-patient registration
4.Patient placement
5.Census Management
1. Reservation and Scheduling
Priority based
 Attending physician is the one who classifies
if patient is:
• Emergency
• Urgent
• Elective
2. Preadmission
 attending doctor

3. Inpatient Registration
 Patient’s information
 Assign Room/Bed
 Instructions/orientation
4. Patient Placement
Patient escorted to the assigned
location

5. Census Management
II. Food Service & Nutrition
Dietary/nutrition service
department.
Basic Function: Prepares
nutritional food for
patients and employees
II. Food Service & Nutrition
1. Catering special functions
2. Prepare special meals
3. Provides out-patient nutrition counseling
4. Train students
5. Offer educational program to community
groups
6. Consult with medical staff about special
feedings
III. Safety and Security

protect the physical property of

the facility and achieve relative
safety for all people interacting
within the hospital
reduce the number of
detrimental incidents
IV. Social Services
 provides professional help for patients and
families with problems caused by social conditions
 assistpatients in solving personal social problems
related to:
 Family relationships
 Employment
 Finances
 Legal issues
IV. Social Services: Function
1. Planning discharge
2. Screening and case finding for at-risk populations
3. Providing psychosocial assessment
4. Counseling patients/family members
5. Assisting patients with financial arrangements
6. Providing information about community services and
benefit
7. Making referral to other sources
V. Chaplaincy
 Essential member of the health care
team.
 Provides pastoral care and by
servicing the religious needs of
patients
 Create a climate of healing
 Required to see each new patient
V. Chaplaincy
 turn to religion during adversity and
illness
 help relieve anxiety and instill peace of
mind
 Total
patient care must go beyond
excellence in medical and surgical care.
 Thesocial, emotional, spiritual and
economic needs of the patient have to
be addressed too.
Categories of Patients needing
pastoral care:
1. Patients going into surgery
2. Patients who are dangerously and
critically ill
3. Patients with long term illnesses
4. Patients in maternity ward
5. Children patients
6. Mentally ill
7. Terminally ill
VI. Patient Representative
 Protects patient’s rights
 He acts as an ombudsman
on the patient’s behalf
and responds to patient’s
comments and concerns.
VI. Patient Representative: Function

1. Communicate with department

heads
2. Make referrals to the
Department of Social Services
3. Interpret hospitals philosophy,
policies, procedures and
services
4. Link between the patient and
the hospital administration
VII. Community Relation
 Hospitals has been built and sustained by their
communities
 Good relation with the community provides the following
benefits:
samaritanism and support for the poor
personal health
public health
economic health care
economic gain for the community
After studying this topic you
students have to:
Describe the responsibility of
each patient support areas and
their vital role in patient care
beyond the medical approach