OUT PATIENT DEPARTMENT(OPD)

OVERVIEW-
 The part of hospital with alloted physical facilited medical and other staff are
sufficient numbe with regulatry scheduled hours to provided care for patient who are
not registred as inpatient as called as O.P.D
 Primary function of OPD’s caring for the sick.
 It is one of the most revenue generting department of hospital.

LOCATION-
 The OPD are located in S.I.O.R. in basement ground floor and first floor.
 Decentralised type of OPD all opd are near to radiology ,pathology, casultay,
physiotherpay and pharmarcy.
 There are four opd’s in S.I.O.R building.
 oOne is immediatly beside the ganpatimandir(spine and neuro opd in ground floor).
 One is between ATM is casulty as trauma.
 One is basement of building knee and physiotherpay.
 One is on first floor of building.

Layout
 Spine is neurology opd is huge in size and it can accomadate no.of people at time.
 It is on ground floor so is convient to control the flow of traffic
 It has reception desk with computer,telephone etc. Waiting area dressing room
consultant room ,drug house,is care manager desiere.

Facilities

 Computer revolving chairs ,telephone,cord spine machine ,television,drinking water ,

storage cabinates ,drawers.
 Dressing room with 3 beds which are used for dressing , dustbins with colour codes
bags for biomedical waste disposal.

Man Power-

 Non –medical supportive staff reception ,consultant,rmo,nurse,care manager are

manpower in opd .
 Total no. Of staff in 6-
 Reception staff-2
Nurse -1
Care manager-1
Mama and mausi-1
  A part from above staff opd has consultant RMO-NONMEDICAL staff is provided
with uniform and i-card.

Timings
 Staff in opd works in 2 shifts-

1. Moring-9:00am to 5:30pm

2.General -12:00pm to 9:00pm

Work load

 Daily opd are mostly working is full at peak hours,70 to 80 patients on an average
per day.

Staffing and charter of duties

 1.Reception- To book or allot slot to patient walkies for consultant.

 Maintaining flow and discpline in ordely manner.
 Providing opd focus to patient is maintaining the same detachs accordingly in
computer.
 Providing the feedback form.
 2.Nurse :-
 Helps in recording vital signs is patients namely –temperature ,pulse,respiration,b.p.
taking daily inventions of the articles needed to order them in case of required.
 Assiting privacy of the patient.
 Maintains privacy of the patients.
 3.Word boy:-
 Helps in mobilising and positioning the patient .
 Clean and mopping of floor is carried by word boy.
 Proper segregation disopsal is packing of waste .
 Helps in bringing any finished stock if it is needed in emergency.
 4.Doctors :-
 Juniors doctor assess patient is collect history in primary checkup area is sends patient
to consultants.
 Consultant examine the patient in interconnted opd.
 5.Care manager:-
 It plays vital role in opd when opd case is advised admission of hospital be converted
in ipd his role
 Consilling the patient.
  Informilling the patient about various packages for surgery that are available as per
room preferous of patient .
 Administrative work of patient any queery package for inconvience is complain of
patients he will look after.
 Estimative of amount is explained to patient is record etc.

Records and register

 Records in opd are generally maintained in computer maintaing name

,age,mr.no.,contact,which doctor for what specially
-out patient
- feed back
- duty roasted
- records in the computer are presened for 10 years.

Functions
 Caring for the sick is primary functions of opd
 Providing facilities for training of medical,para-medical and nursing staff.
 Control diseases by carly diagnosis and timely treatment.
 Investigation cases to confirm wheater or not hospitalization is required.
 Provided follow up care to discharged patient and the rehabilitation.

Work flow reception payment and file generation

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