UNIVERSITY OF VENDA DEGREE AND DIPLOMA EXAMINATIONS NOVEMBER 2011 EXAMINATIONS SUBJECT : BUSINESS MANAGEMENT CODE : BMA 3641 (GENERAL MANAGEMENT) MARKS : 100 DURATION :3 HOURS EXAMINER : MS N.T KHOHOMELA EXTERNAL : PROF J.T VAN NIEKERK UNIVERSITY OF LIMPOPO. INSTRUCTIONS Answer all questions.yuestion 1 Read the case “ The new chief executive officer” and answer the following questions: 1.1 What management skills did Pete need on the various management levels? Explain. (10) 1.2 Which management roles did Pete fulfil most often? Discuss the roles. (10) [20] Question 2 2.1 “The classical approaches extend from the late nineteenth century to the 1920s. Many of these management approaches developed simultaneously; some, on the other hand, were a direct reaction to the perceived limitations of previous approaches.” Discuss the various classical management theories. (10) 2.2 Discuss the key variables that determine the behavior of employees. (a0) [20] 3.1 “Organising is an indispensable function in the management process. Plans devised and strategies formulated will never become a reality if human and other resources are not properly deployed and the relevant activities suitably coordinated.” Discuss the reasons for organizing. (10) 3.2 Discuss the steps to follow in the organizing process. © 3.3 What is organizational design? Q 3.4 Explain the general dimensions of diversity. 2 (20) 4.1“ Newly formed or changed groups or teams go through certain stages of group development.” Discuss the stages in group and team development. (10) 4.2 “Motivation is one of the factors that directly affects employee performance, and ‘managers can play a major part in the motivation of their employees.” Discuss the motivation process. a0) (20)ues! 5.1 Discuss the control process. Make use of practical examples . 5.2 Explain what ‘corporate social responsibility’ means. 5.3 Discuss the levels of social responsibility. 00) @) @) (20)Case study: The new chief executive officer Fete Smit is very pleased with his promotion to chief executive officer. He thinks back over his career since he began working in management as young graduate 30 years ago, During his first few months as assistant to the chief executive officer Sraaus middle managers told him not to worry too much about the theory ef management he had studied because, they said, things worked differently ineractice. Pete, however, did not let them influence him and applied the theory exactly as he had been taught. ‘After a few years he was transferred to a position then known as assis- tant administrative officer. Here he worked hard to improve the filing system and to get other activities to function effectively. ‘A few months after Pete had completed his Master's degree in management, he was promoted to head of planning and organisation. He inspired the personnel of his department to continually do their best and inter reorganised the department through a combination of team effort and his insight into the business. The planning department started meeting on 2 regular basis and implemented a suggestion system which improved the functioning of the business as a whole, These achievements did not go unnoticed by top management and as a result Pete was promoted to chief executive officer.