James A. O'Brien, and George M. Marakas 2007.

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 – All the components and resources necessary to deliver
information and functions to the organization
– Could be paper based

– Hardware, software, networking, data management

Our focus will be on computer-based information systems

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 Batch Processing
• Accumulate transactions
over time and process
Enterprise periodically
Transaction Process Control • Example: a bank
Collaboration processes all checks
Processing Systems Systems Systems received in a batch at
• Record and process • Monitor and control • Enhance team and night
business transactions physical processes workgroup
• Example: sales • Example: using sensors communication
processing, inventory to monitor chemical • Example: email, video
systems, accounting processes in a petroleum conferencing Online Processing
systems refinery
• Process transactions
immediately
• Example: a bank
processes an ATM
withdrawal immediately
 Decision Support Executive
Management
Systems (DSS) Information Systems
Information Systems
• Interactive and ad hoc
(EIS)
(MIS) support • Critical information for
• Reports and displays • Example: a what-if executives and
• Example: daily sales analysis to determine managers
analysis reports where to spend • Example: easy access to
advertising dollars actions of competitors
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