hen Tisten to the cassette and answer them. You may take notes while listening, ber a) Why has Dave written a letter? b) What reasons does he give? ¢) How does Dave's letter end? 4) Is Dave's letter formal or informal? ‘A letter of apology can be either formal or informal. It can be written when ‘someone has made a mistake, has failed to perform a duly or is not able to fulfil a promise. The main body contains reasons for the inconvenience caused. In the final paragraph you can express your hope to improve the situation or promise to make up for any problems that have seen caused. answer the following question is gi : a) Why was the letter written? b) What reason is given forthe inconvenience? ) What action willbe taken to make up for the inconvenience caused? d) What style of language has been used? e) What is the topic of each paragraph? Fae ne ine TB + AI Dear Mrs Brown, {or ace Travel, lease accept my sincere apo.oies a bet th Carbbean tay fn Febuay. Due your essai we were frcad to change your accommogye a computer nat we Had been fed to eeve was 2 NOY the at ard sadly, twas not nl ter thal we ST aan question ed a meet the requramens tana of Pere Travel accommodation. AS 2 fond estat at that can be caused by \ ompany, wo ae wll aware of tho upset tha Ca) Ye a, wil For this re ems experienced while on holiday. Ne es ate cal ‘a weekend for two in Paris at a Pe ea compensation. Once again, our sincerest ARt oes. inconvenience caused, We Look forward to learn) from you. Yours sincerely, John Greenway vvual dntroduction Paragraph 7 season for writing tain Body Paragraphs 2 - 3 reasons to explain the ‘inconvenience caused Coactusion Final Paragraph express understanding/regret or promise to make op for the situation efosing remarks full name al a | cu wir valnil 8 Letters of Apology EB sos Language for Letters of Apology Opening Remarks: (or!) | am writing to apologise for/l must apologise foriPlease accept my sincerest apologies for/How can | apologise enough foxil must apologise profusely for, ete. informal) | hope you will understand when | say that What can | say, except I'm sorry thati'm sorry for/ lowe you an apologyil'm so sorry if upset you in any way/ | can’t describe how sorry 11am and how guilty | feel, etc. Closing Remarks: {orma') Once again, sincerest apologies forll hope you will accept my apologies/I hope my apologies will befare accepted, etc. {ioformati hope you believe me when | say how sorry I aril can't tell you how sorry | am’ | beg you to forgive me for/There is no excuse for... and |) hope you'll forgive me, etc. “3 Read the two letters below and fill in the gaps with expressions from the list. Then answer the following questions: a) Which letter is formal and which informal? b) What is the reason for writing each letter? ¢) What is the topic of the final paragraph in these two letters? a) What complaint had been made in each situation? Finally, underline the opening and closing remarks then replace them with others from the table above. 1 toapologise/ to say how sorryTam | 5 Due to my absence/Because I 2 bad behaviour/disgraceful conduct wasn't there 3. [know/l realise 6 but/However 4. sort out the problemiresolve the | 7 severely reprimandediproperly matter told off Dear Mr Johnson, a . Tam writing to you 1). for the 2) Tider of a member of our staff towards you on Saturday | jase week. 4 Write the following letters in the appropriate style using 120 - 180 words. 1 You have promised your boss that you will work some extra hours next weekend. Due to family problem, you will be unable to fulfil your promise. Write a letter of apology to your boss explaining your reasons and promising to make it up to him/her. 2. Your friend let you spend the weekend at his seaside cottage. While staying there you accidentally stained an expensive Persian rug, Write a letter apologising for the damage and offering to get it cleaned. 8. be sure/rest assured 9 what happenedithis incident 10. put you offideter you 1) - for my son's 2) ... April 23rd. 3)... how much this must have upset ~ how uy ve thought rd inset you were, and 1 you, and | hope that We CAN A) vnemom agreeably. ‘ant Td write to you to try 5) consume at the time, 1 a unable to apoloane 5) sermons WHEN YOU elle round, coal to you in person. 6) x» L-abvays take such | )YPMt had happened straight away, 3) ene reals incidents extremely seriously and, following your | | 9°t Your letter, 1 promise you that he aor ah letter of complaint, the member of staff has been 7. = You can 8) that he will be treating our customers quite differently in future. Uhope that 9). vaill not 10). from using our store in future. in an attempt to make up ! hope 9). swoon « YOU CAN 8) an, you like that again, ? round to our house age my son's behaviour by www he'll never speak to + Won't 10) won't sesmenne COMIN jain. I'd like to make up (34 y inviting you to dinner on for the inconvenience caused, we ore sensing you | TIMI 50 that he can have the Shen say he 1ow complimentary gift. sorry he is himself. Yours sincerely, love, Peter Brown (Manager) tn Joanne mettre vuainicu wiul Val