SUMMER INTERNSHIP PROJECT

ON
NIC ASIA BANK Surkhet Nepal

Submitted in partial fulfillment for the award if

Master of Business Administration
By :Birendra Kumar Raut
Roll no.49180134
Batch : 2018-2021

GEETA ENGINEERING COLLEGE ,PANIAT ,HARYANA

(Approved by AICTE, Affiliated to Kurukshetra University, Kurukshetra)

 DECLARATION

I hereby declare that project Titled “AN INTETRNSHIP REPORT ON

NIC ASIA BANK”

Is an original piece of research work carried out by me under the

guidance and supervision of prof. parul mam. The information has been

collected from genuine &authentic sources. The work has been

submitted in partial fulfillment of the requirement of Geeta grou

p of intuitions Kurukshetra University.

 PREFACE
As per the curricular of Geeta group of infatuation at kuruksheta
University, I was assigned to undergo an internship report in an
organization during the last semester of the program after a
proper study in the requirement field.

To conduct this study, I choose NIC ASIA BANK. During the

period of this study, I tried to discover as much as possible about
customer services on customer Services and Remittance
Department at NIC ASIA Bank. The purpose of this project
work was to relate the theoretical knowledge acquired in our
academic period in a real life situation and gain the practical
knowledge as well as experience. The project also had an
intension to help me understand, analyses and present the basic
practices in the Nepalese bank. It also helped me to gain an
insight of various player in the banking sector and helped to
analyses the industry as a whole.
 Acknowledgment

An internship report entitle “AN INTERNSHIP REPORT ON NIC

ASIA Bank” has been prepared to fulfill the partial requirement of the
project report of BBA. 5th Semester. Foremost, I would like to express
my deep gratitude to NIC ASIA Bank for providing the exciting
opportunity to be one of them and giving me through guidance and
opportunity to move ahead with internship objectives. I would like to
extend my gratitude to Mr. Rohit kumar Bista, Branch Manager, for
providing guidance and motivation to me. I an also grateful to all the
staff for their valuable co-operation, guidance, direction, and continuous
support throughout the internship program. I would like to thank prof .
Aul Sangla and the entire faculty member for supervising me and
providing necessary guidelines to complete the report. I would like to
extend my heartfelt thanjk to all who assisted with their valuable
suggestion and ideas while preparing the report.

Thank you!!

Birendra Kumar Raut

BBA 5TH Semester
49180134
 TABLE OF CONTENT
I. INTRODUCTION
 Background of the study 7
 Objective of the study 8
 Methodology 9
 Limitations 13
II. Introduction of the Banking Industry
 Meaning of the Bank 15
 Meaning of Commercial Bank 16
 Function of Commercial Bank 17
 Commercial Bank is Nepal 18
III. Introduction of NIC ASIA Bank
 Introduction 22
 Product/Service offered by NIC 29
 SWOT Analysis 32
IV. Analysis of Activities Problem Solved
o Customer Services Department (CSD) 38
o Problem Identified and Solved 45
o Possible Solution to the Problem…….. 46
V. Conclusion, Lesson Learnt and
Recommendation
46-60
 CHAPTER 1 INTRODUCTION

1.1 Background of the study

The history of the financial Sector especially

Modern Banking Industry can be traced back to 1694
A.D. in England; but as far as Nepalese Banking
History is concerned , it is only a third quarter of a
century old, with the establishment of the Nepal Bank
limited in 1937 A.D. (1994 B.S). Now if we closely
analyses the Financial Sector. We will find that the
Financial sector branches out to tow major sub-
sectors: the Banking sector and Non-Banking sector.
The Banking sector encompasses the central Bank
i.e.., the NRB and the thirty-two Commercial banks;
whereas the Non-Banking Sector comprises of
Development Banks , finance companies, Co-
operatives, micro-finance, and other financial
institution such as Insurance Companies, Mutual
Funds, Provident funds, Postal Saving offices and
Nepal Stock Exchange.

BBA. Is a three years of graduate level Program

offered by the Geeta Group of institution whose
mission is to “develop socially responsive, creative,
and result-oriented management professional in the
rapidly growing business sector in Nepal and abroad.
To do so.SBS provides both theoretical as well as
practical knowledge to its students. Under its
practical knowledge provision we, the student of
BBA, are required to complete an internship for a
period of two months in any organization of our
choice. To fulfill this very purpose, I worked in NIC
ASIA Bank, Malangwa Branch Nepal from 1st June
to 3rd August.

This report is prepare on the basis of careful study

and the work done in the Bank as an internee referred
by the university, Kurukshetra University . The
report focus on functioning of branch bank and the
use of information technology (IT) in the banking
system. The major functions of this branch are
developed by INFOSYS TECHNOLOGY LIMITED
India. Thus, the internship has provide to be a
wonderful and enlightening for me. Not only did I
get0 the golden opportunity to gain practical, on the –
job experience but I also got to utilized my
conceptual knowledge and enhance my managerial
skills.
1.2 Objectives of the study

The primary objective of this internship is to gain

valuable insights into the business sector, more
specifically the banking industry in addition tio this
another major purpose is also to relate the theoretical
knowledge with the practical experience and to
enable us to be more prolific in acquiring the real life
techniques of achieving result through both
individual effort and team building along with the
knowledge gained from the academic environment.
The other specific objectives of the study are:
 To study the banking producer
carried out in branch.
 To examine different product and
services offered by NIC ASIA
Bank.
 To identify the various activities
done under the “Customer Service
Department”.
 To gain knowledge and skills
necessary to be an effective
manager as well as a leader in an
organization.
1.3 Methodology
Research methodology is a systemic
investigation on a particular subject matter. It is a study of
material and source in order to establish facts and reach
a new conclusion .it is concerned with the various method
and technique used in the process of research studies.
1.3.1 Organization selection
Selection of organization for internship program
is always a crucial task Being a student who has
specialized in financial courses in the third and
fourth semester of our BBA, I had to select a
financial institution which could help me
broaden my spectrum of knowledge about the
banking ,business and financial sector. So I
decided to choose NIC ASIA Bank for doing my
internship. I through that it would give me an
opportunity to realize my theoretical knowledge
into practical field.

In order to approach the bank , the requirements

were the recommendation letter from the college
and curriculum vitae, after screening my CV by
the authority of Human Resource Development
(Head office), I was duly selected as an intern for
 its Malangwa branch. So I started working there
from 1st june 2017to 3rd August 2027.
1.3.2 Placement
During the internship, I was placed in the Customer
Service Department at the Malangwa Branch. I was
required to handle all the activities of the
department under the guidance and supervision of
Mr. khagendra Katuwal, the CSD head at the
branch. In addition to him, the other staffs were
equally cooperative and helped me to learn the
activities of the department. The malangwa Branch
was established on 8th jun 2009 where there are
altogether 8 staffs working over there and it was
the 31st Branch of NIC in Malangwa.
1.3.3 Duration
According to the Faculty of Management we
are required to do the internship for a standard of
duration of two months i.e.., 8weeks, so I also
worked at NIC ASIA Bank for 8 weeks. I worked
the entire period in a single department i. e.., the
Customer Service Department. The following table
illustrates the duration of my internship.

S.N Departments weeks

 1st 2nd 3rd 4th 5th 6th 7th 8th
Customer Service
1 Department
       

1.3.4 Activities

During the internship I got the opportunity to

perform different activities of the department. The
first 2-3 days I spent in the information from the
staffs of Malangwa Branch, and then after knowing
that, I spent in the information counter where I had
to serve the customer with various information , I
also had to help them filling up their account
opening , account closing and many other forms like
demand draft, speed remit form, deposit voucher of
customer etc
I was placed in the customer service section where
following tasks are to perform
Table 1.2 Activities performed in an organization

Name of the department Type of activities performed

 Proper counseling to the
customer with politeness.
 Information Customer about
different type of account and
other queries thy have about
the operation of bank.
 Opening all type of account
Customer Services Department like saving, fixed, current etc.
 Uploading the scanned photo
and signature into the finacle
system as well
 Timely issuance of Cheque
book to Customers.
 Maintaining proper records of
cheque register.
 Distribution of various forms
such as of e-banking ,SMS,
banking .pay bill etc. Cheaking
customer’s transaction and
balance on request.
 Proper filing of account
opening and closing forms.
 Information the customer if
their cheque has been returned.
.