REVIEW 1

1 Fill in the missing words.

You’ve learned At a dispensary shop
to ask for and
give personal Ismail : Yes. We can send the medicine to your house.
information: 1. your address, please?
What’s Where’s

Keith : 2. Jalan A Yani 2596.

names Its It’s
occupations Ismail : Could you 3. me your phone number please?
places of origin/ send give
nationalities Keith : Sure. My 4. is 26363.
phone numbers code number
addresses Ismail : Can you 5. that, please?
say repeat

Keith : 26363.
Ismail : Is there anybody at home?
Keith : Yes. My sick brother. 6. name’s Brandon.
He’s His

Ismail : Sorry? What’s the name 7. ?

again too

Keith : Brandon – B R A N D O N, as written on the prescription.

Ismail : Thank you. By the way, 8. new here?
are you do you

Keith : Yes. I’m Keith Thomson. I’m 9. interior designer.

a an

Nice to meet you.

Ismail : Glad to meet you. I’m Ismail. I’m 10 . pharmacist here.
-- the

Keith : Well, good bye then.

Ismail : Thank you, sir. Good day.

32 thirty-two

Review 1

lesson 3,4 OK.indd 18 4/3/07 9:13:23 PM

 2 Choose the correct expression for each number to make a good
dialog.

At a police station

Officer : So you lost your bag?
Kumar : Yes, ma’am.
Officer : All right. 1. A. What your name?
B. What’s
Kumar : My name’s Kumar Vajpajee.
Officer : Where are you from?
Kumar : 2. A. I’m from India.
B. I’m coming
Officer : 3. A. Where are you staying?
B. Where do
Kumar : I’m staying at the Bombay Hotel in Sampang.
Officer : 4. A. What’s your phone number?
B. Where’s
Kumar : My cell phone is 0818773655.
Officer : Okay. 5. A. Where are you working?
B. What
Kumar : I’m a tea salesman from Calcutta.
Officer : I see. May I see your passport, please.
Kumar : I’m sorry but I’ve lost it.

thirty-three 33
Review 1

lesson 3,4 OK.indd 19 4/3/07 9:13:27 PM

 3 Work with a partner and complete the dialogs below based on the
following situations. Act out the dialogs.

Situation 1: You are a secretary in a garment factory. Your boss is the director and
he/she is Taiwanese. He/She is in the factory. A guest from
Italy wants to meet your boss. Call him/her on the intercom
and tell him/her about the guest. Use the business card below.

FLOMECO
Garment Importer / Exporter
Berlin, Milan, London, Paris, Hong Kong

Daniella Gualandrini
Regional Manager

PHONE +39-055-654 0342

ADDRESS P.O.Box 786. Firenze, Italy
FAX +39-055-610 372
URL http://www. fibre2fashion.com/flomeco

You : Excuse me, sir/ma’am. There’s a guest in the office.

She wants to meet you.
Your boss : 1. ?
You : It’s Daniella Gualandrini, sir/ma’am.
Your boss : 2. ?
You : Italy, I think.
Your boss : Oh, she’s 3. . Sorry, 4. the name, please?
You : It’s Gualandrini, sir/ma’am. D A N I E L L A G U A L A N D R I N I.
Your boss : 5. ?
You : She works for Flomeco.
Your boss : All right. Ask her to wait in the guest room. I’ll be right there.
You : Yes, sir/ma’am.

34 thirty- four

Review 1

lesson 3,4 OK.indd 20 4/3/07 9:13:28 PM

 Situation 2: You are an employee in a video rental shop and your partner is a Korean.
He/She works as a technician. Your partner wants to borrow some CDs.
Help him/her out.

You : How can I help you?

Kim : I’d like to borrow these CDs.
You : Do 1. a membership card?
Kim : No. I’m sorry I don’t.
You : Okay. I’ll make one for you. 2. ?
Kim : Cho Yong Kim.
You : I’m sorry. 3. , please?
Kim : It’s Cho...Yong...Kim.
You : 4. ?
Kim : C-H-O Y-O-N-G K-I-M.
You : And 5. ?
Kim : South Korea.
You : And 6. ?
Kim : Apartment 3 D, Salemba Street, Tangerang.
You : Did you say 3 B as in Bravo?
Kim : No. 7. 3 D as in Delta.
You : I see. 8. ?
Kim : 888-0768.
You : Let me repeat that. It’s 9. ?
Kim : Yes, that’s right.
You : And 10. ?
Kim : I’m a technician
You : Okay. That’s Rp. 50,000.
Kim : Here you are. Thanks.
You : You’re welcome. You have three days to return the CDs.
Kim : OK. Good bye.

thirty-five 35
Review 1

lesson 3,4 OK.indd 21 4/3/07 9:13:28 PM

 4 Work in pairs.

Situation 1: On the phone

Student A Student B
A foreign employee A sales person

1. Call a publisher’s offiice. 2. Greet A and introduce
yourself.
3. Greet B and introduce 4. Offer help.
yourself.

5. Tell B that you want to 6. Tell A that you have many

buy children’s books.
7. Agree to B’s offer.
9. Respond to B’s questions.
11. Thank B.
kinds of children’s books.
Offer to show the books
at A’s house.
8. Ask for A’s address and
phone number.
10. End the conversation.

Situation 2: On the phone

Student A Student B
A client from Australia A telephone operator


1. Make a call and greet. 2. Greet A.

3. Tell B you want to talk to 4. Tell the caller that

Mr./Ms. . Mr./Ms. is not in
the office. Ask A necessary
information based on the
telephone message slip
on the next page.

5. Answer B’s questions. 6. Repeat the message.

Leave a message for
Mr./Ms. to come
to a restaurant for a
business lunch tomorrow.
Give the address of the
restaurant.

7. Thank B. 8. End the conversation.

36 thirty-six

Review 1

lesson 3,4 OK.indd 22 4/3/07 9:13:29 PM


TELEPHONE MESSAGE SLIP

While you’re out,

Mr./Ms.
Occupation
Company
Phone
asked to meet you.
called and will call again.
Taken by Date

Situation 3: At the bank

Student A: A Customer Service Officer of a bank

• Greet B. Offer help.
• Tell B that he/she needs to fill out a form.
Offer help to fill out the form.
(See the Work File of Review 1 on page 82.)
• Ask B questions based on the form.

Student B: A guest lecturer from Germany

• Greet A. Tell A you want to open a savings account.
• Answer A’s questions.
• Thank A.

thirty-seven 37
Review 1

lesson 3,4 OK.indd 23 4/3/07 9:13:29 PM