Complete the letter with

the words below.

 Art de Table
191 av. Halévy, 69002 LYON CEDEX 02
www.arttable.com

24 July 2009

Mr John Brown,
WADCO TABLEWARE LTD,
24 Crescent Street
London SW4
ENGLAND

Dear Mr Brown,

When your last ………………………………………. was unpacked we were

…………………………….. to ……………………………………………… that 8 coffee pots were
damaged …………………………. the fact that the good quality
……………………………………………….. did not seem to have suffered
………………………………… transport and although the boxes were …………………..
“fragile”.

Some of the coffee pots are …………….. dented or scratched as to be

………………………………………… even at a reduced price.

It would ……………………………. that they were ………………………………….. before packing

and that our carrier ………………………………………………… therefore be held responsible.
We are keeping the …………………………………. for the ……………………………………. of your
insurer.

Yours sincerely,

FLELOT

F. LELOT
Sales and Marketing Manager
f.lelot@arttable.com

USE THESE WORDS:

unsaleableitemsdespitediscoverpackinginspectioninshipmentsodamagedsur
prisedmarkedseemcannot
KEY
Art de Table
191 av. Halévy, 69002 LYON CEDEX 02

24 July 2009

Mr John Brown,
WADCO TABLEWARE LTD,
24 Crescent Street
London SW4
ENGLAND

Dear Mr Brown,

When your last shipment was unpacked we were surprised to discover that 8 coffee pots were
damaged despite the fact that the good quality packing did not seem to have suffered in transport and
although the boxes were marked “fragile”.

Some of the coffee pots are so dented or scratched as to be unsaleable even at a reduced price.

It would seem that they were damaged before packing and that our carrier cannot therefore be held
responsible. We are keeping the items for the inspection of your insurer.

Yours sincerely,

F. LELOT
Sales and Marketing Manager
f.lelot@arttable.com