Dear Sir / Madam.

British Council Library is conducting a survey to measure the satisfaction level of its members. For
this purpose, a structured questionnaire is prepared. We request you to spare little of your valuable
time to fill up this questionnaire and send it as soon as possible. Summary result will be send to you
on its completion. We herewith assure you that the information collected will be used only for this
research.

Thanking You.

SECTION A

1. Please indicate the extent to which you agree or disagree on the following statement: (Please
circle the proper number)
Extremely Disagree Indifferent Agree Extremely
Disagree Agree
a) I am Extremely 1 2 3 4 5
Satisfied with the
Registration Process of
British Council

b) I attach High Value to 1 2 3 4 5

my membership

SECTION B

1. Please indicate the extent to which the following Factors are important to you according to
usefulness/ utility of services of British Council library, using the following; ( please circle the
proper number 1= not important; 6= Very Important)
Not Important Very Important

a) Newsletters 1 2 3 4 5 6

b) Evening Lectures 1 2 3 4 5 6

c) Library & Information 1 2 3 4 5 6

Services

d) National events like 1 2 3 4 5 6

seminars, conferences
etc
1 2 3 4 5 6
e) Training Programmes

SECTION C

1. Please indicate how regularly you receive the Publications of British Council (tick only one).

 Always  Often
Sometimes  Rarely
2. Please indicate what do you feel about Evening Lectures (tick only one).

 Very Interesting  Quite Interesting

 Okay  Not Interesting

3. Please indicate what do you think about library and information services (tick only one).

 Excellent  Satisfactory
Good  Not Good

4. Please indicate what do you think about quality of the publications of British Council (tick only
one).

 Excellent  Satisfactory
Good  Not Good

SECTION D

1. Please indicate how you feel about the quality of the following Factors, using the following:
(Please circle the Proper number. 1= Improved; 2= Deteriorated)
Improved Deteriorated

a) Publications 1 2

b) Lectures 1 2

c) Library & Information Services 1 2

SECTION E

1. Are you a Member of any other Library/Professional Body?

 Yes  No

2. Please indicate the extent to which you agree or disagree on the following statement: (Please
circle the proper number)

Extremely Dissatisfied Indifferent Satisfied Extremely

Dissatisfied Satisfied
After considering
everything, how will you
rate your experience with
British Council Library 1 2 3 4 5
SECTION F

Please furnish the following Details about yourself: (Please tick one)

Name, Address, & Ph.No. ………………………………………………………………………

Age  21-30 Years  31-40 Years

 41-50 Years  51 & above
Highest Education  Graduate  Post Graduate
 P.H.D.  Others………………
Gender  Male  Female

 Salaried  Self Employed

Occupation  Retired  Household
 Others………………………………