What is ISO 9001?

ISO 9001 is the international standard for a quality management system (“QMS”). In order to
be certified to the ISO 9001 standard, a company must follow the requirements set forth in the
ISO 9001 Standard. The standard is used by organizations to demonstrate their ability to
consistently provide products and services that meet customer and regulatory requirements
and to demonstrate continuous improvement.
Who needs ISO 9001?
Any organization who requires to establish a quality management system can use the ISO 9001
Standards to benchmark against.
ISO 9001 evaluates whether your Quality Management System is appropriate and effective,
while forcing you to identify and implement improvements
When can an organization implement a quality management system in line with ISO 9001
requirements?
An organization can implement at any time if they need it. The organization must have a
business conducted and there are processes within the organization.
Why ISO 9001 certification important for companies?

So ISO 9001 is an internationally recognized certification which ensures quality of products and
services of a company. Being ISO-9001 certified has lots of benefits to corporations. Some of
these benefits include but not limited to;

• Increased Credibility and Recognition: ISO 9001 certification is issued by International

Organization for Standard and is accepted worldwide. Therefore, having ISO 9001
certification increases the value of your company against your competitors as well as
increases your status among your clients.
• Increased Revenues: Since your company is ISO 9001 certified, it means your quality has
been testified. Therefore, you can use this as an advertising point and price your products
accordingly. Having more quality products will also help you gain more customers.
• Improved Consistency: ISO 9001 helps you increase the control of your business processes
and the more you control your business, the more your consistency increases. Increased
consistency means your customers are getting the same service or same products every
time they are making business with you.
• Increased Customer Satisfaction: Customers will know that your products and services will
always have quality and that, they will work. They will know what to expect from you.
Therefore, you will get less complaints and more satisfied customers.
• Empowered Employees: ISO 9001certification requires the training and development of
your staff being maintained. Also, it provides the necessary tools for them to do their jobs
such as procedures, instructions and metrics. As a result, your employees will be more
knowledgeable of what they are doing and since they will keep getting trained, their careers
will improve.

How do you implement a quality management system against the ISO 9001 Standards?
A qualified and experienced consultant can be engaged to assist organization in achieving the
prestigious ISO 9001 Certification. The scope of work carried out by the engaged consultant is
as below.

• Commitment From Top Management

• Establishing An Implementation Team
• Conducting Iso 9000 Awareness Programs
• Providing Training
• Conducting An Initial Status Survey
• Creating A Documented Implementation Plan
• Control Of Documents
• Implementation
• Internal Quality Audit
• Reviewing By Management
• Pre-Assessment Audit
• Certification And Registration
• Continual Improvement

Please take note there are various categories of ISO Standards. Below are the popular once in
Malaysia
1. ISO 9001 – For Quality (Most common)
2. ISO 14001 – For Environment
3. ISO 45001 – For Occupational Health & Safety
4. ISO 22000 – For Food
5. ISO 50001 – For Energy
6. TS 16949 – For Automotive
7. ISO 27001 – For IT (Information Security)
8. ISO 37001 – For Anti Bribery