Dear Mr.

Lawrence,

We appreciate your continuing business association with your company. We have nearly
completed processing your order number YAG3048983, for a total of seventy cartons of
Items #9834. Howerver, we are experiencing some difficulty with our shipping system,
because of equipment malfunctions. Therefore we will contract with an outside source
(EMS) for that part of the order, and can guarantee that EMS service is the best in the
region. All boxes will be clearly marked as ‘fragile contents’, and proper handling will
not be a problem.

We apologize for the slight delay that subcontracting will cause, but you should expect
the complete order no later than three days after the originally scheduled time. Any
questions can be directed to Mr. Barrett, from Monday to Friday, 8.30 a.m – 6.00 p.m.

Thank you for your patience and understanding.

Sincerely,

Renata Berkowitz

Customer Serivice Manager