Professional Documents
Culture Documents
The following outline summarizes the major points of information presented in the
program. The outline can be used to review the program before conducting a
classroom session, as well as in preparing to lead a class discussion about the
program.
Background
• Workplace violence can be any act of physical violence, threats of physical
violence, harassment, intimidation, or other threatening, disruptive
behavior that occurs at the worksite.
• A number of different actions in the work environment can trigger or cause
workplace violence.
• Workplace violence may be the result of non-work-related situations such
as domestic violence or “road rage.”
• Workplace violence is not to be accepted or tolerated.
• Violence is a substantial contributor to death and injury on the job.
• The National Institute Occupational Safety Health (NIOSH) data indicates
homicide has become the second leading cause of occupational injury and
death, exceeded only by motor vehicle-related deaths.
• More than half of workplace homicides occurred in retail trade and service
industries.
Risk Factors
• A worker’s risk for workplace assaults include contact with the public,
exchange of money, delivery of passengers, goods or services, and having
a mobile workplace such as a taxicab or police cruiser.
Prevention Strategies
• The three prevention strategies include environmental designs,
administrative controls, and behavioral strategies.
Environmental Designs
• Commonly implemented cash-handling policies include procedures such
as using locked drop safes, carrying small amounts of cash, posting signs
and printing notices that limited cash is available.
• Physical separation of workers from customers, clients, and the general
public through the use of bullet-resistant barriers or enclosures.
• The height and depth of counters are also important in protecting workers
since they introduce physical distance between employees and the public.
• Visibility and lighting are also important environmental design
considerations.
• Access to and egress from the workplace is also important areas to
assess.
• The ease with which non-employees can gain access to work areas
because doors are unlocked and areas where potential attackers can hide
are issues that should be addressed.
• Security devices are available that may reduce the risk for assaults against
workers and facilitate the identification and apprehension of perpetrators.
• These devices include closed-circuit cameras, alarms, two-way mirrors,
card-key access systems, and panic-bar doors locked from the outside
only, and trouble lights.
Behavioral Strategies
• Training employees in non-violent response and conflict resolution has
been suggested to reduce the risk that volatile situations will escalate to
physical violence.
• Training should emphasize the appropriate use and maintenance of
protective equipment, adherence to administrative controls, and increased
knowledge and awareness of the risk of workplace violence.
• The behaviors and attitudes that may be indicators of disruptive,
threatening or violent behavior are:
o upset over recent events
o recent major change in behavior, demeanor, appearance
o recently withdrew from normal activities, family, friends, and co-
workers
o Intimidating, verbally abusive, harasses or mistreats others
o challenges/resist authority
o blame others
o use/abuse drugs and/or alcohol
o stalking
o making threatening references to other incidents of violence
o makes threats to harm self, others, or property
o weapons – has or is fascinated with weapons
o communicated specific proposed act(s) of disruption or violence
Prevention Procedures
• Good working relationships between employers, employees and
customers must be established.
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• Training managers and supervisors with conflict resolution skills help to
maintain good working relationships.
• Established workplace policies help protect workers from harassment and
threats.
• Effective security measures provide employees with an environment where
they can produce their best work without anxiety.
• Job counseling/training assistance provides support for employees during
traumatic times like layoffs, financial or marital problems.
• Crisis management plans can be developed for dealing with violence in the
workplace.
• Recognition and response to the potentially violent person is another way
to reduce the danger of violence.
• Make a resource list of service agencies in your area that would be helpful
in terms of emotional counseling, debt relief, stress reduction and job
retraining.
Regulations
• Occupational Safety and Health Act of 1970 is to assure safe and healthful
working conditions for every working person and to preserve our human
resources.
• The National Institute for Occupational Safety and Health (NIOSH) is
charged with recommending occupational safety and health standards and
describing exposures that are safe for various periods of employment.
Summary
• Each week in the United States, an average of 20 workers are murdered
and 18,000 are assaulted while at work.
• Death and injury due to someone’s chosen occupation should not be an
accepted cost of doing business in our society.
• No single intervention strategy is appropriate for all workplaces and there
are no definitive strategies available at this time.