MEMORANDUM

FOR : All Quezon City Barangays

All Departments, Offices, and Task Forces of the Quezon City
Government
Quezon City Police District
All Concerned Sectors
The General Public

FROM : MA. JOSEFINA G. BELMONTE

City Mayor

SUBJECT : Comprehensive Localized Guidelines for General Community

Quarantine (GCQ)

DATE : August 18, 2020

________________________________________________________________________

BACKGROUND

On March 11, 2020, the World Health Organization declared COVID-19 as a

pandemic. On March 13, 2020, due to the pandemic, the City Council declared Quezon
City to be under a state of calamity. On March 17, 2020, the President imposed an
Enhanced Community Quarantine (ECQ) over the entire Luzon Island, which
transitioned to General Community Quarantine (GCQ) on June 1, 2020, then returned to
Modified ECQ (MECQ) on August 4, 2020.

On August 17, 2020, the President, through the members of the Inter-Agency Task
Force (IATF), declared that the National Capital Region will revert back to General
Community Quarantine on August 19, 2020. Hence, the City hereby issues its localized
GCQ guidelines, which shall apply until further notice.

GUIDELINES

1. General Community Quarantine (GCQ). The following guidelines shall be

observed:

a. Public Safety Hours. Public safety hours shall be from 8 pm to 5 am,

provided that essential activities such as but not limited to food take out and
delivery, pharmacies, hospitals, convenience stores, and market operations may
operate on a 24 hour basis. During public safety hours, all persons should be at
home, except for those (i) still out for purposes of work, or on the way home from
work; (ii) those dealing with emergencies; or (iii) for purposes of air/sea travel.
On a case to case basis, barangays may request the City Government for authority
to impose a stricter curfew.

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b. Limited Movement; Quarantine Pass or Company ID. Persons should
leave home only for non-leisure reasons such as work or to obtain essential
services, or for non-contact and non-group outdoor exercise such as running,
bicycling, tennis, badminton, golf, etc. Persons entering establishments such as
commercial buildings, markets and shopping centers should present a company
ID or barangay quarantine pass as proof of their non-leisure reasons for being
outside the home. Each barangay may issue up to two quarantine passes per
household.

c. Limited Gatherings. Mass gatherings for leisure or non-essential purposes

such as but not limited to movie screenings, concerts, sporting events, and other
entertainment activities, community assemblies, and non-essential work
gatherings, shall be prohibited. On the other hand, the following gatherings shall
be allowed, subject to compliance with physical distancing: (i) gatherings for
essential purposes such as work, government services or humanitarian services;
and (ii) religious gatherings of up to 30% capacity of the venue.

d. Limited Transportation. All Public Utility Vehicles (PUVs) shall strictly

implement health protocols including (i) installing seat markers to encourage
physical distancing; (ii) requiring drivers to wear face masks with face shields,
and enforcing a “no mask, no entry” policy; (iii) regularly disinfect and sanitize
each vehicle, especially the high-touch parts such as handlebars and seats; and
(iv) open windows slightly (at least 3 inches) to ventilate the vehicle and prevent
recirculation of old air.

Prior to operating, PUV drivers are encouraged to undergo health

screening at any health center to determine whether they should be tested for
COVID-19 and to ensure that they are fit to work.

Limited Jeepney Operation. Public utility jeepney (PUJ) operations may be

allowed at 50% passenger capacity for specific routes, as determined by the
Department of Transportation (DOTr) and the Land Transportation
Franchising and Regulatory Board (LTFRB). PUJs should also comply with
LTFRB Memorandum Circular (MC) No. 2020-026.

Limited UV Express Operation. Authorized UV Express routes as

determined by LTFRB may be allowed, with physical distancing strictly
observed at all times. Passenger load must not exceed two (2) passengers
per row, and passengers should be seated one seat apart, pursuant to
LTFRB MC No. 2020-025.

Limited Public Utility Bus Operation. Authorized PUB routes, as

determined by LTFRB may be allowed at 50% passenger capacity pursuant
to LTFRB MC No. 2020-019.

TNVS and Taxis. Transport Network Vehicle Services (TNVS) and Taxis
may operate provided that they are capable of contactless transactions
pursuant to LTFRB MC No. 2020-018.

Tricycle. Tricycles, pedicabs and e-trikes may operate provided they

comply with having only one (1) passenger per vehicle, no back ride, and
other guidelines set by the Tricycle Regulatory Division.

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 Company Shuttle Service. Protocols indicated above shall also apply to
company shuttle services and carpools with two (2) or more employees
from different households.

2. Permitted Establishments and Businesses. The following business or activities

may operate, subject to subsequent IATF directives or other applicable regulations:

a. Full Operations. The following businesses may engage in full operations

subject to compliance with physical distancing, hand washing, use of face masks
and other applicable health measures:

i. Food, water, and beverage manufacture, distribution or

preparation; hawkers or ambulant vendors should sell in designated
vending sites;

ii. Medical and hygiene product manufacture or distribution,

including medicines, masks, vitamins, soap, detergent and
disinfectant;

iii. Hospitals and clinics (providing non-aesthetic services such as

dermatological, dental, optometric, and EENT), including veterinary
clinics; it is highly encouraged that all workforce who will
physically report to work be provided with on-site or near-site
accommodation.

iv. Essential retailers such as supermarkets, grocery stores, markets,

water refilling stations, drugstores;

v. Agricultural and veterinary products including pet food, feed and

fertilizers;

vi. Laundry shops including self-service laundry;

vii. Logistics and delivery services including cargo handling,

warehousing, trucking, shipping, postal and courier;

viii. Utilities including power, energy, water, telecommunications,

refineries and depots, gasoline stations, LPG suppliers, internet
service providers, cable providers, and 3rd party contractors of the
foregoing;

ix. Maintenance and security services, including building repair,

aircon, garbage, sewerage, pest control, plumbing, electrical,
property management and building utility services; private security
services;

x. Repair and installation of machinery and equipment, including

repair of computers and personal and household goods;

xi. Construction of any kind, provided that contractors comply with

the applicable safety guidelines under DPWH Department Order
No. 35 s. 2020;1

1
Sec. 4.8, IATF Amended Omnibus Guidelines dated May 22, 2020.

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 xii. Construction materials manufacturing and supply, including
cement, steel and hardware stores;

xiii. Media;

xiv. E-commerce companies, business process outsourcing (BPOs) and

export-oriented business with work-from-home, on-site or near site
accommodation, or point-to-point shuttle arrangements;

xv. Banks, money transfer services, microfinance institutions, credit

cooperatives, and their armored vehicle services and other related
services;

xvi. Housing service activities;

xvii. Rental and leasing of vehicles or equipment for permitted

businesses; and

xviii. Employment services, including recruitment and placement, for

permitted businesses.

b. Limited Operations. The following businesses may operate with not more
than 50% of the workforce on-site only unless otherwise mentioned, with the rest
of the workforce on work-from-home or remote working arrangements;

i. General manufacturing and production;

ii. General retail trade such as clothing and accessories (strictly no

trying-on/fitting of clothes or accessories; returns/exchanges
allowed only for defective goods, not for change of mind), hardware
stores, bookstores, school and office supply; baby care supply; IT
and electronics; flower, jewelry, novelty, antique, perfume shops;
toy store (with playgrounds and amusement area closed), etc.;

iii. Firearms and ammunition trading establishments;2

iv. Real estate activities of any kind;3

v. Motor vehicle, motorcycle, and bicycle wholesale and retail trade

or repair, including their parts and components; vulcanizing shops,
battery repair shops, and auto repair shops;

vi. Office administrative and support services;

vii. Funeral services and crematoriums;

viii. Hotels, motels and similar establishments, but only for (a) special
purpose accommodation for healthcare workers, OFWs, workers in
permitted sectors, and non-OFWs with mandated quarantine, or (b)
guests who have existing long-term bookings;

2
Sec. 3.5.aa, IATF Amended Omnibus Guidelines dated May 22, 2020.
3
DTI Memorandum Circular No. 20-22 dated May 5, 2020.

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 ix. Financial services (other than those listed under full operations)
including money exchange, insurance, reinsurance and non-
compulsory pension funding;

x. Professional, consulting and technical services including legal,

accounting, architecture, engineering, publication, technical testing
and analysis, scientific research and development; advertising and
market research; non-government organizations; IT services such as
computer programming and data processing, photography, fashion,
design; film, music and TV production;

xi. Malls and shopping centers, only for non-leisure establishments

within such malls/shopping centers, including any businesses
previously mentioned, such as dining, clothing and accessories
(strictly no trying-on/fitting of clothes or accessories;
returns/exchanges allowed only for defective goods, not for change
of mind), mall-based government services, hardware stores,
bookstores, school and office supply; baby care supply; IT and
electronics; flower, jewelry, novelty, antique, perfume shops; toy
store (with playgrounds and amusement area closed);

High-risk persons (persons below 21 or 60 years old and above, or

pregnant women) may not enter malls and shopping centers except
when indispensable under the circumstances for obtaining essential
goods and services provided they have a quarantine pass or work
ID, or for work in establishments located therein.

Malls/shopping centers should not provide any public wi-fi services

to discourage loitering.

xii. Sports clubs, golf clubs, outdoor sports facilities and parks may
provide basic operations for purposes of the limited outdoor
activities mentioned above (e.g., non-contact non-group outdoor
sports and exercise such as jogging, biking, golf, tennis, badminton,
etc.)4

xiii. Barbershops and salons may open up to 30% capacity, and only for
hairstyling, hair care and nail services, subject to subsequent
guidelines that may modify restrictions further.

xiv. Dine-in food establishments shall allow 50% dine-in provided that
(i) persons must observe physical distancing and wear face masks
when not eating or drinking; (ii) staff must wear face masks with
face shields; and (iii) customers should log their name and contact
number for contact tracing purposes.

c. No Operations Allowed. The following establishments shall remain

closed:

i. Leisure and entertainment centers such as cinemas, theaters,

karaoke bars, amusement parks or rides, resorts, water parks and
similar establishments; and

4
Sec. 4.13, IATF Amended Omnibus Guidelines dated May 22, 2020.

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 ii. Gyms, fitness studios, and other indoor sports facilities;

iii. Kids playhouses, day care centers;

iv. Libraries, archives, museums and cultural centers;

v. Travel agencies, tour operators, reservation service and related

activities;

vi. Full-body massage parlors, saunas; tattoo and body piercing and
other similar activities; personal care services other than expressly
allowed above.

d. City Government. City Government services shall be at full operational

capacity, subject to alternative work arrangements as determined by each
department/office head, CSC Memorandum Circular No. 10 s. 2020 and any
additional guidelines to be issued by the Human Resource and Management
Department (HRMD).

e. Sale of Liquor. Restaurants, hotels and other tourism establishments may

provide a maximum of two (2) servings of alcoholic beverages to their dine-in
customers from 1 pm to 7 pm, which may be consumed inside the establishment
with meals. On the other hand, duly licensed liquor dealers may continue to sell
to their retail customers during the window hours of 1 pm to 5 pm. Drinking in
public or on sidewalks, etc. shall remain prohibited; persons may drink at home
or inside restaurants or establishments. Drinking with friends and relatives from
other households is discouraged to reduce the possibility of transmission.

3. Common Health Requirements. All businesses allowed to operate must comply

with, among others, the following minimum requirements:

a. Physical distancing of at least one meter among all persons in the

establishment and work stations, unless a greater distance is specified.

i. Exceeding the minimum distance is encouraged for active

workstations.

ii. Companies must also ensure that employees continue physical

distancing in common areas (lobby, elevators, pantry, smoking area,
etc.).

b. Reduce contact and avoid mass gatherings in the workplace.

i. Companies shall implement engineering measures to separate office

spaces into different team zones.

ii. Companies shall discourage employees from different teams or

departments from loitering in common areas and mingling with one
another.

iii. For companies providing sleeping quarters, beds should be assigned

to specific individuals (not rotated between different individuals) to
limit exposure. Roommates should be the same as much as possible,

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 and sleeping quarters must be well ventilated. Windows and doors
can be left partially open to introduce fresh air. In particular,
hospitals should provide accommodations for their health workers
and hospital staff as far as practicable, to mitigate the possibility of
spreading infection to the community.

iv. If it is not possible for individuals to take meals at their respective

work stations, employees belonging to the same team or department
should take their meals and breaks at approximately the same time
(while practicing distancing), to reduce interaction with other
groups of employees. Pre-packed meals are encouraged to reduce
interaction.

c. Face masks must be used by all customers and staff. No face mask, no
entry. Employees must always wear masks, except when they are eating or
drinking. Employers must also provide appropriate penalties to employees who
do not comply. Frontline employees should use face masks together with face
shields as detailed in Sec. 4 below.

d. Regularly disinfect high-touch objects like doorknobs, buttons, keypads,

handles, tables, chairs and counters and high-traffic locations and common areas.

i. Companies shall implement regular cleaning and sanitation for

workstations, offices, common areas like pantries and rest rooms.

ii. For call centers, this includes disinfection of headsets, computers,

and allotting individual headsets to employees.

iii. Single use paper towels with motion sensor dispensers are
encouraged, as these are most effective in limiting virus spread and
eliminates touching of surfaces. Automatic hand dryers (particularly
high-speed jet dryers) are discouraged since these will recirculate the
virus.

iv. Toilet seats must have covers, and these must be covered prior to
flushing (studies have shown that toilets can generate droplets and
droplet residue that can spread the virus).

v. Companies shall install no-contact facilities to the extent feasible,

such as footpress or keycard mechanisms for opening common
doors, and soap, alcohol, and paper towel dispensers.

vi. Establishments serving food and drinks must create a separate

waiting area for delivery couriers.

vii. Establishments serving food and drinks are encouraged to provide

single use utensils, cups, and the like.

e. Symptomatic persons with fever, cough, body aches or other symptoms of

COVID-19 shall not be allowed entry and should be immediately referred for
medical attention. Any employee or guest that exhibits symptoms of COVID-19
(fever, cough, colds, sore throat, difficulty breathing, body ache, loss of smell
and/or taste) should already be considered a suspect case (even without a PCR
test or rapid test).

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 i. Companies are encouraged to use their in-house nurses or other
health care workers to screen employees. Thermal scanners shall be
regularly calibrated to ensure these are functional.

ii. Whenever feasible, establishments should have isolation rooms for

any persons who are found to have symptoms while in the
establishment. If a person develops symptoms while at work,
management should promptly isolate the symptomatic person in the
isolation room and contact CESU through the information provided
below.

iii. Employers are encouraged to provide company health workers with

pulse oximeters to monitor oxygen absorption of suspect cases and
expedite referral to hospitals or other facilities if necessary.

iv. All symptomatic employees should be subject to health screening to

determine whether they should undergo an RT-PCR or swab test. To
the extent feasible, this should be covered by employee HMO
coverage or from company funds.

v. Employers should coordinate in advance with the barangay of

residence of a suspected COVID-19 infected employee for transport
as necessary to a health facility, or to the residence provided that the
residence of the employee is identified to be suitable for home
isolation (individual room and toilet and bath). The employee must
not use public transport to return home to reduce exposure to the
general public.

f. Handwashing Stations. All establishments should have handwashing

stations conveniently located near entry and exit points, to the extent feasible.
Hands must be dried prior to returning to work.

g. Ventilation. Where practicable, workplaces must use natural ventilation.

i. Open windows and doors to the outside for natural air flow. This is
particularly crucial for common areas like pantries or canteens,
where masks are likely to be removed. Note that windows and doors
do not need to be fully open to introduce fresh air.

ii. In case air-conditioning is used, High-Efficiency Particulate Air

(HEPA) filters should be installed to the extent feasible. Building
heating, ventilation and air-conditioning (HVAC) systems can be
modified to introduce fresh air, or disinfect the air with ultraviolet
light.

iii. As much as possible, restrooms should be separately vented directly

to the outdoors, through open windows and continuously running
exhaust fans. If this is not possible, toilet room doors and windows
that lead back into the building should remain closed.

iv. Company clinics and isolation rooms must be well ventilated and
prioritized for installation of HEPA filters.

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 v. Company provided sleeping quarters, if shared by two or more
employees, must be well ventilated.

h. COVID-19 Response Plan. Businesses with 10 or more employees should

have a COVID-19 Response Plan or its equivalent, which shall detail how the
business will comply with the minimum health protocols (prevention and control
of COVID-19, contact tracing, testing, and return to work). The Response Plan
may establish a COVID-19 Infection Control Committee (this can be the same as
the Occupational Safety and Health Committee) and assign a COVID-19
Infectious Disease Control Officer who shall receive relevant training.

i. Contact Tracing. Workplaces with any suspect, probable, or confirmed

COVID-19 case among their employees (or close contacts of their employees)
must conduct meticulous contact tracing to identify all employees that were close
contacts of the suspect, probable, or confirmed case. In general, “close contact”
means face-to-face contact with a suspect, probable, or confirmed COVID-19 case
within one (1) meter and for more than 15 minutes. A medical doctor may advise
on whether other persons may also be considered close contacts depending on the
circumstances.

i. Employers shall immediately require all employees who are close

contacts of suspect COVID-19 cases to quarantine and self-monitor
for 14 days, to prevent the further spread of the virus among other
employees.

ii. Employers must inform close contacts of their exposure to a suspect,

probable, or confirmed COVID-19 case. Furthermore, the employer
shall verify their contact number and inform them that CESU will be
in touch (regardless of their residence).

iii. To speed up contact tracing in the event of an outbreak, employers

are encouraged to require all employees to have a daily diary. In this
diary, employees will list down all their close contacts (both inside
and outside work) for the day. This should be implemented strictly
even prior to any suspect or confirmed COVID-19 case. The daily
diary shall contain the following information: Date and day, Name
of contacts, Start and end times of contacts, Places visited, and
Start and end times of visit. Companies should also collect other
relevant information such as meeting attendees, shuttle companions,
etc.

4. Specific Face Shield and Face Mask Requirements. Face shields should be used
together with face masks by frontline employees in all workplaces and public
transportation when in close proximity (2 meters or less) to other persons.5 All other
persons must wear face masks at the minimum.

a. Minimum Requirements for Face Masks.6 Face masks may be medical

grade, do-it-yourself, cloth, or makeshift such as handkerchiefs, towels,
bandannas, etc. as long as they snugly cover both the nose and mouth. Masks

5
Sec. II.B.1.b.iii and Sec. II.B.4, DTI-DOLE Joint Memorandum Circular No. 20-04-A s. 2020.
6
Sec. II.B.1.a, DTI-DOLE Joint Memorandum Circular No. 20-04-A s. 2020.

Page 9 of 12
 with vents must not be used, as vents expel droplets from the user and defeat
the purpose of the mask. Cloth masks should be cleaned and washed daily.
Avoid frequent mask handling or touching. Hands must be washed or
disinfected prior to removing or putting on the mask.

b. Minimum Requirements for Face Shields.7 Face shields should

completely cover the sides and length of the face. If possible, face shields should
extend to the ears and below the chin. Visor-type face shields (which only cover
the eyes) are discouraged. Face shields may be removed according to the
demands of the work or when the occupational safety and health of the
employees so requires. Face shields cannot be used alone without a face mask.

5. Construction Projects. In addition to the above common health requirements,

construction and engineering projects should implement the following protocols:

a. Workgroups. The workforce should be divided into groups based on

relevant factors such as specialty or work area, e.g., electrical, plumbing,
administration, 1st floor group, etc. Movement and interaction among employees
should be limited within the work group and work area, to avoid cross-
contamination between groups. In any case, physical distancing should be
observed to the extent feasible.

b. Enhanced Health Screening of Personnel. All workers must be subjected

to regular health screening to determine whether they should be tested for
COVID-19 and/or isolated. Any persons tested should, to the extent feasible, be
billeted in a separate quarantine facility pending release of test results. Any
suspect or confirmed COVID-19 cases must be reported to the QC
Epidemiology and Surveillance Unit (“CESU”).

c. Increased Disinfection Activities. Project sites should be disinfected at

least twice a day, to the extent possible.

d. Roving safety officers should be deployed to ensure observance by

personnel of all health and safety measures.

6. Health Monitoring in Residential Subdivisions and Condominiums. Residential

subdivisions and condominiums should implement health monitoring for residents and
employees such as drivers and household help, to help ensure that any suspected or
confirmed COVID-19 cases are promptly detected and isolated.

7. Local Quarantine Facilities. To the extent feasible, each barangay and

neighborhood (purok, sitio, etc.) should have its own quarantine facilities for isolation of
confirmed and suspected COVID-19 cases. The concerned barangay or area should
report the establishment of such a facility to the CESU for coordination.

8. Wakes (Burol). Wakes (burol) of any kind are prohibited. On the other hand, not
more than five (5) members of the deceased’s immediate family may attend the
cremation or burial.

9. Road Closures. The Barangay may continue to implement road closures and
control points as warranted, limited to Barangay roads, esquinitas, alleys, callejon, and
other interior roads, provided that the Barangay notifies and coordinates with the City

7
Sec. II.B.1.b, DTI-DOLE Joint Memorandum Circular No. 20-04-A s. 2020.

Page 10 of 12
Government. In no instances shall National roads, Mabuhay lanes, and major alternate
routes be closed or controlled by the Barangay.

10. Mandatory Reporting of Symptomatic Persons and Suspected/Confirmed

Cases. All companies, establishments, workplaces, hospitals, clinics, testing labs, hotels,
condominiums, subdivisions, and other relevant establishments in the City are reminded
of their responsibility under Republic Act No. 11332 to report to the Quezon City
Epidemiology and Surveillance Unit (CESU).

As such, these entities must report any persons exhibiting symptoms of COVID-
19 (cough, fever, colds, difficulty breathing, body ache, loss of smell/taste), or any
suspect or confirmed COVID-19 cases among their staff, clients, residents, tenants, or
other persons within their locations, through the following contact info:

Email: qcsurveillanceworkplace@gmail.com ; qcsurveillance@quezoncity.gov.ph

Phone: 8703-2759, 8703-4398, 0916-1228628, 0908-6398026
Facebook Page: Quezon City Epidemiology & Disease Surveillance

Companies and workplaces with existing cases reported must provide a daily
update on all suspect, probable, and confirmed COVID-19 cases and their close contacts
to qcsurveillanceworkplace@gmail.com. Reports must be sent to the workplace
surveillance email above, even with reporting to QC Health Department.

Please be advised that Section 4(e) of R.A. No. 10173, or the Data Privacy Act,
allows disclosure of personal information when such information is “necessary in order to
carry out the functions of public authority.” Further, under Section 6(d) of R.A. No. 11332,
the City may collect data necessary for disease surveillance, and in this respect is
“exempted [from] the Data Privacy Act.”

Due to the grave repercussions should such information be withheld, the City
reserves the right to sanction any establishment that conceals suspected or confirmed
COVID-19 cases, or hinders the City’s COVID-19 response teams or contact tracers in the
performance of their duties. Sanctions may include, without limitation, suspension or
revocation of business permits and the filing and prosecution of criminal charges under
applicable laws.

11. Enforcement and Violation. The member Departments of the City’s Law and
Order Cluster, the Barangays, and the QCPD shall heighten the enforcement of all health
measures and protocols contained in these guidelines, consistent with the Memorandum
from the Mayor on Warrantless Arrests dated 13 July 2020, including the use of health-
related Ordinance Violation Receipts (OVR) that commenced thereafter.

MA. JOSEFINA G. BELMONTE

City Mayor

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 QUEZON CITY GOVERNMENT CONTACT INFORMATION
QC Customer Service/Emergency
Phone Inquiries:
GCQSupport@quezoncity.gov.ph
Dial Hotline 122
8988-4242 loc. 8416 / 8407
City Health Department:
HealthDept@quezoncity.gov.ph
8703-2723 / 8703-8794
Disaster and Risk Reduction Management
Office:
QCDRRMO@quezoncity.gov.ph
Business Permits and Licensing
Department:
BPLD@quezoncity.gov.ph
8988-4242 loc. 8282 / 8174
Small Business Cooperatives
Development and Promotions Office:
8988-4242 loc. 8731 / 8734 / 8736
Barangay and Community Relations
Department:
8988-4242 loc. 8520 / 8526
Department of the Building Official:
DBO@quezoncity.gov.ph
8988-4242 loc. 8916 / 8912
Department of Public Order and Safety:
DPOS@quezoncity.gov.ph
924-1851
Human Resource and Management
Department:
hresourcemd@quezoncity.gov.ph
8988-4242 loc. 8502 / 8504
Environmental Protection and Waste
Management Department:
8988-4242 loc. 8348 / 8349 / 8359
Task Force on Solid Waste Management:
8988-4242 loc. 8362
Tourism Affairs Department:
8988-4242 loc. 8842
City Veterinary Department:
8988-4242 loc. 8036
Tricycle Regulatory Unit:
703-8906 or 710-2256
Office of the City Administrator:
ocadmin@quezoncity.gov.ph
8988-4242 loc. 1101
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