Title: Communication Matrix

SR.
What Who To Whom How When
NO
Governed as per
Chief
1 MR’s Office => Written top
Quality Policy Executive
other employees Document Management’s
Officer
policy directive
As and when
Through Internal
Customer Commercial customer
2 Sales Team Meetings/Phone/
requirements team=>Projects requirement is
Emails
received
Customer
Verbal/Email/Pho As & When
4 Suggestions / Customer Customer Support
ne/Portal received
Complaints

5 Management Minutes of MRM

MR’s Office Members of MRM Once in a year
Reviews circulated

Internal Audit Process Internal Audit

MR’s Office Once in a year
6 Summary Owners/HODs Summary

Written As and When

Top
Improvement Document / need for
7 Anyone Management /HOD/
Suggestions Management Improvement
MR
Review Meeting arises

Written
8 Top
Data Analysis & Document / As and When
Management
Corrective Actions Management need arises
/HOD/ MR
Review Meeting

Design and
Operational Projects/Manufactur Written As and When
9 Development
control processes ing Document need arises
Team
Applicable legal
Customer Written As and When
10 and other Business Heads
/Legal Team Document need arises
requirements
Performance of Top Management /
Process Written
11 Objectives and MR Monthly
Owner Document
Targets
As and when
Engineering Design and Production and Written
12 change in design
Change Order Development Quality Document
arises
As and when
Purchasing of Purchase/HR Written
13 Supplier need of
Product / Service /Admin Document
purchasing arises